ESP- LISTENING

STUDENTS’ HANDBOOK

Compiled by Herdina Kustantia

 Chapter I
Number

Telephone Numbers
Addresses
Chapter II
Names
Time
 Chapter III
Activity I
A. Visitors are talking about their taxis. Listen and check () their opinions
about taxi service.
Good
1
2
3
4
B. Listen again. Circle the correct answer.
1. The thing she hates the most is that
the …
a. Taxis aren’t air-conditioned.
b. Drivers drive too fast.
c. Drivers are rude.
2. The thing he likes the most is …
a. The prices.
b. That the taxis are clean.
c. The drivers.
Activity II
A. People are making small talk. What question are they answering? Circle the
correct answer.
1. a. Are you here on vacation?
b. Do you like living here?
2. a. Do you think English is difficult?
b. Why are you studying English?
3. a. How old are your children?
b. How many children do you have?
B. Listen again. Circle the best response.
1. a. I’m glad you like it here.
b. That’s too bad.
c. Me, neither.
2. a. I like those videos, too.
b. Why don’t you like them?
c. I agree. They’re terrible.
3. a. Thanks, anyway.
b. I agree. Two is enough.
c. I’m glad you and your husband
agree.
Okay Not Good
3. The thing he hates the most is that the
…
a. Taxis are too expensive.
b. Drivers do not speak English very
well.
c. Taxis are not very safe.
4. The things she likes the most is that
the …
a. Taxis are comfortable
b. Drivers speak English very well.
c. Taxis are very cheap.
4. a. What kind of work do you do?
b. What kind of job would you like?
5. a. When did you arrive?
b. Have you been having fun here?
6. a. Where did you go on vacation?
b. Where are you from?
4. a. Thanks. I’d love to.
b. Sorry. I’m busy that day.
c. I’d love to see your house.
5. a. You’ll love the beach.
b. What kind of car will you buy?
c. Good idea. The scenery is great
there.
6. a. Yeah, I think I will.
b. Really? Why not?
c. You’re right. I shouldn’t go there.
 C. Listen to the poems and choose the correct answer.
1. Roses are …. (dead/red), violet are … (blue/glue), sugar is … (sweat/sweet), and
so are you, Stu.
2. It was love at the first … (sight/site), when I saw your … (vase/face), I can’t
sleep at … (night/fight), without your embrace.
3. I love … (coffee/toffee), I love … (pea/tea), I love Robby, next to me.
4. My love, I don’t mind, that you’ve stolen my … (hurt/heart), you’ll always be …
(mind/mine), because I love you, Bart.
5. I love you more that the sun in the … (ski/sky), I love you more than apple …
(pie/pile), I love you more than a brand new … (can/car), I love you more that a
chocolate bar. Err, maybe not, but I love you lots. Marry me, Daniel Potts.
6. Peter, be my valentine, and every day I’ll feel so … (kind/fine), don’t say no,
please say yes, and I will always do my … (pest/best).

Activity III
A. Group Discussion. Answer these questions.
1. What do you think about Muhammad Ali
2. Did Muhammad Ali inspire you? In what way?

B. Muhammad Ali was a famous American boxer. He experienced racism during his
career and felt very strongly about the rights of black people in America. Listen to
some teenagers talking about Muhammad Ali. Circle the nine words in the box
that you hear.
Graceful Popular Strong
Interesting Heroic Charming
Chatty Witty Inteligent
Inspiring Boastful Handsome
C. Group Discussion. Muhammad Ali was a famous sportsperson who stood up for
black rights. If you were famous, would you support a particular cause? What
would it be and why? Can you think of advantages or disadvantages of famous
people being involved with a cause?

Activity IV
A. Listen to two students talk about who influenced them. Complete the chart.
Who influenced her What she learned
Kate
Sally
B. Listen again. How do the students use what they learned? Complete
the sentences.
1. Every year, Kate
2. Sally always tries to
C. Pair Work. Answer these questions.
1. Who influenced you?
2. How did he or she influence you?
 Chapter IV
Activity I Activity II
Listen to the tape and circle the best Listen to the tape and circle the best
answer. answer.
A Big Responsibility Business Communication
1. Billy wants to have ... 1. Why can't Elaine Strong answer the
a. a puppy b. a kitty c. a rabbit phone?
2. Billy promises to his mom to ... a. She's in a meeting.
b. She's out of the office.
a. shower the dog everyday
c. She's talking with another customer.
b. walk the dog every morning
2. What does caller want the secretary to
c. bring the dog to the doctor every send??
month a. information on after-sales service
3. The dog has to go to the vet ... b. a picture of the newest computers
a. to be cured c. a list of software products
b. to get injection 3. What time should the secretary send
the material?
c. to find its companionship
a. 2:30 PM
4. Billy has ...
b. 3:30 PM
a. $ 100 c. 5:00 PM
b. less than $100 4. What is the caller's name?
c. more than $ 100 a. Cordell
5. Billy’s job is ... b. Kordel
a. a newspaper deliverer c. Kordell
b. a dog walker 5. What is the caller's telephone number?
a. 560-1287.
c. lawn mowing boy
b. 560-1828
c. 560-2187

Activity III
A. Listen to the tape and complete the missing words.

Elephants are interesting. They are 1) _______. They also have a great 2) _______. You
should always be kind to elephants. They remember everything. A woman from India
told me a story. When she was a little girl, she knew of an 3) _______ elephant keeper.
He often hit his elephant. He was very mean and 4) _______ to the elephant. Then the 5)
_______ keeper sold the elephant. The new keeper was a very kind man. Many years
later, the evil keeper met the elephant again. The elephant remembered the evil man. He
picked up a stone with his 6) _______ and 7) _______ it at the evil man. The elephant still
knew the man, even after so many years. Elephants help each other, too. Elephants use
a special sound. The sound is so low that people cannot 8) _______. it. This sound
travels really far. Groups of elephants can 9) _______ with each other, even if they are far
apart. This is very useful because it helps the elephants to find water and food. The
elephants 10) _______ to help each other.
Activity IV
A. Listen to two people describe things that happened to them.
Check (√) True or False.
1. True False
1. The man returned to his car to get something. □ □
2. Something crashed down and nearly hit him. □ □
3. Part of a balcony had fallen off the building. □ □
4. He didn’t do anything about the situation. □ □
2. True False
1. The woman wanted to get rid of a piano. □ □
2. Water poured into her apartment. □ □
3. The apartment manager called the fire department. □ □
4. Not much damage was done. □ □
B. Listen again. Answer the questions.
1.
a. Who was the man going to visit?
b. Why was the man lucky?
2.
a. What did the movers bump with the sofa?
b. Who turned off the sprinkler system?

Activity V ( Group Work)

A. Listen to two people discuss problems. Complete the chart.
Problem Possible cause
Sarah
Anne

B. Listen again. Write the advice each person gets.

1. Sarah:
2. Anne:

Activity VI (Group Work)

Listen to the tape and put the process that the consultant goes through with a
new client into the correct order.
a. I have to go back to the original proposal and analyze the results to see what
corresponds with their objectives and to see if I can find anything they may not have
thought of.
b. I then design a questionnaire.
c. I then speak to the data processing department about what the end tables should
look like.
d. Once the final tables are ready I have to check them and organize a presentation.
e. Once the interviewers have been briefed, I send the client a schedule and then they
get back to me with deadlines.
f. Together we decide on the methodology and the objectives of the research.
 Chapter V
Activity I Activity II
Listen to the tape and circle the best Listen to the tape and circle the best
answer. answer.
College Life Ants
1. What does the man want to do after he 1. Mrs. Wilson feels ...
graduates? a. fine b. upset c. worried
a. He wants to become a teacher.
2. Mrs. Wilson is worried because of ...
b. He hopes to go on to graduate school.
a. the ants
c. He'd like to work at a hotel.
2. What is the woman majoring in? b. the patio
a. history c. the birthday
b. French 3. Would Mrs. Wilson call an exterminator?
c. computer science a. yes b. no c. maybe
3. How does the woman pay for college? 4. Does Briana have problem with ants?
a. She has a part-time job.
a. yes
b. She received a scholarship.
c. Her parents are paying for it. b. no
4. Where does the man work part-time? c. maybe
a. at a bakery 5. What will Mrs. Wilson do?
b. in a library a. call an exterminator
c. at a restaurant b. cancel the birthday party
5. What thing did the man NOT say about c. buy mint plants and ask for cinnamon
his job?
a. His co-workers are friendly.
b. He works long hours.
c. The pay is okay.
Activity III
B. A car rental agent is suggesting different options to customers. Do the
customers accept or refuse? Listen and check () the correct answer.
Accept Refuse
1 □ □
2 □ □
3 □ □
4 □ □
5 □ □
6 □ □
B. Listen again. Are these statements true or false? Check the correct answer.
True False
1 A large car costs an extra $5 a day. □ □
2 A city guide costs $50. □ □
3 The customer is leaving on Saturday. □ □
4 The customer thinks that the cost of the accident is reasonable. □ □
5 The customer is the only person that will be driving the car. □ □
6 The customer rarely rents a car. □ □
Activity IV
A. Listen to Linda and Dave talk to their landlord. Check () the items they have
problems with. Then write the problem.
Linda
Problem
Air conditioner
Refrigerator
Washing machine
Sofa
TV
Dave
Problem
Stove
TV
Carpet
Windows
Lock

B. Listen again. Answer the questions.

Linda:
1. Which room is the air conditioner in?
2. What was wrong with the washing machine?
3. How old is the sofa?
Dave:
1. How is the TV picture now?
2. What did Dave do to the carpet?
3. Who will fix the windows?

Activity V
A. People are talking about parties. What did they do at each party? Listen and
circle the correct answer.
1. She …………….. 3. She ……………….
a. Played party games a. Danced
b. Danced b. Sang songs
c. Sang songs c. Met old friends
2. He ……………….. 4. He ………………….
a. Watched home video a. Played games
b. Danced b. Ate junk food
c. Ate lots of foods c. Listened to the music
B. Listen again. What phrase completes the statements? Write the correct letter.
1. The best thing was ………….. a. she learned some Spanish songs.
2. The worst thing was ………… b. there wasn’t enough food.
3. The best thing was ………….. c. no one brought music.
4. The worst thing was ………… d. the music.
 Chapter VI
Activity I
A. People are talking about their part-time jobs. What do they like best about
their jobs? Circle the best answer.
1. a. She works outdoors. 4. a. The hours are long.
b. She meets interesting people. b. Her co-workers are terrific.
c. She travels to South America. c. She is well paid.
2. a. The salary is good. 5. a. She likes working outside.
b. He has flexible hours. b. It’s really stressful.
c. He has nice co-workers. c. She’s met some famous people.
3. a. It’s relaxing works. 6. a. He is very well paid.
b. He is well paid. b. The hours are good.
c. He enjoys working with c. The work is easy.
children.

B. Listen again. What important skill or knowledge do the people need for their
jobs? Write the correct letter.
1. It’s really important to ……………. a. know what you’re teaching.
2. The most important thing is to ………. b. have a friendly voice.
3. It’s important to ……….. c. know a second language.
4. It’s important to ……….. d. have experience with computers.
5. It’s important to ……….. e. know what you sell.
6. The most important thing is to ……….. f. have good listening skill.

Activity II
A. People are talking about machines and appliances. Listen and match the
products on the left with the feature on the right.
1. Flat screen TV ……. a. You can adjust it with the remote control.
2. Laptop computer ….. b. You can fit it in a small apartment.
3. Air conditioner ….. c. You don’t have to rinse anything.
4. Clothes dryer ….. d. It weighs only one and a half kilos.
5. Dishwasher ….. e. You can run it for an hour without adding gas.
6. Lawn mower ….. f. You can hang it on the wall.

B. Listen again. Are these statements true or false? Check () the correct answer.
No. Statements True False
1 You shouldn’t put it near a window. □ □
2 You should keep it in a case when you carry it. □ □
3 You should open the windows when you use it. □ □
4 You shouldn’t touch the lint filter. □ □
5 You shouldn’t put any soap in it. □ □
6 You shouldn’t put your hand under the machines. □ □
 Activity III
A. Listen to the tape and state which products are suitable (S) or unsuitable (U)
for online selling.

No. Products S/U No. Products S/U

1 Books 6 Books
2 CDs 7 CDs
3 Financial Transactions 8 Financial Transactions
4 DVDs 9 DVDs
5 Fresh Food 10 Fresh Food

B. Listen again and write whether the statement is True (T) or False (F).
No. Statements T/F
1 Online selling is suitable for all products.
2 Digital products cost can be kept low because there is no postage or delivery cost.
3 Embarrassing products are unavailable for online selling.
4 A product that has taste and smell component is unsuitable for e-commerce.
5 Online grocery is time saved.
6 Online grocery is convenience because the products are delivered.
7 Elder likes to buy through online supermarket.

Activity IV
A. Listen to the tape and complete the missing words.
Coco Lee

Ferren Lee’s mother hoped her daughter would follow in her 1) _______ and become a
doctor. However, Ferren always knew she wanted to sing. In her spare time, Ferren sang
along with pop songs. Ferren also entered singing contests. She 2) _______ many
competitions. Her big break cameafter high school. She was on vacation in Hong Kong
and took second place in an important singing competition. She got a recording contract
with Fancy Pie Records, and, a few years later, Sony. Today, CoCo Lee, as she is now
known, is one of the most famous pop singers in the world. She was born in Hong Kong
on January 3) _______, but she was raised in 4) _______. She has made 5) _______ in
English and Chinese. Her 1998 album, DiDaDi, won the MTV Asia music award for best
album and best music video. CoCo’s next album was in English. It was called Just No
Other Way. It introduced her to American 6) _______. Apart from her beautiful voice and
7) _______ looks, CoCo Lee is intelligent. She had a 3.8 grade-point average in 8) _______.
She also earned a 9) _______ major in bio-chemistry and bio-science. One of her dreams,
she says, is to help find a 10) _______ for cancer. Who knows? CoCo’s mother may yet
get her wish.
Activity V
A. People are talking about restaurant they ate at recently. Listen and check
() their opinions about each restaurants.
1 Good Not Good 3 Good Not Good
The location □ □ The location □ □
The interior □ □ The interior □ □
The menu □ □ The menu □ □
The food □ □ The food □ □
The prices □ □ The prices □ □

2 Good Not Good 4 Good Not Good

The location □ □ The location □ □
The interior □ □ The interior □ □
The menu □ □ The menu □ □
The food □ □ The food □ □
The prices □ □ The prices □ □

B. Listen again. Did each person leave a good tip? Check () the correct
answer.
1 2 4

Yes □ Yes □ Yes □

No □ No □ No □
3
Yes □
No □
Activity VI (Group Work)
A. Listen to the telephone conversations. Complete the sentences and
describe the problems.
1. Ben is complaining about ____________________________________________.
______________________________________________________________________
______________________________________________________________________
2. Sue is complaining about ____________________________________________.
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
B. Listen again. Circle the correct answers.
1. Ben will probably have to
a. play his TV and radio more quietly. b. take the developers to court.
c. soundproof the apartment himself.
2. Sue will probably have to
a. explain the problem again to someone in the Roads Department.
b. complain directly to the drivers. c. put speed bumps on her driveway.
 Chapter VII
Lifestyle

Activity 1
A. Group Discussion. Answer the question briefly
1. Do you consider yourself healthy? Why?
2. In your opinion, what is being healthy?
B. Listen to the conversation. List the important things to stay healthy.
1. ………………………………
2. ………………………………
3. ………………………………
4. ………………………………

Activity 2
A. Listen to the audio. People are talking about how their friends have changed. What
is each person like now? Listen and check () the correct answer.

B. Listen again. Are these statements true or false? Check () the correct answer.

No. Statements True False

1 John is looking for a job
2 Donna get married last year
3 Rossie broke up with her boyfriend
4 Ted lost all his money in the stock market
C. Group Discussion. Sort the people in the previous audio from the healthiest one
to the unhealthiest one. Why do you think so?

Activity 2
A. Alison was interviewed about her habits. Listen and fill in the gaps in the form or
check () the correct option.
INTERVIEW SHEET
Name Alison ……….
Age ………..
Date of birth ……………… 1985
How much sport do you do each week?
0 hours 1-2 hours 3-4 hours More than 4 hours

How often do you cycle or walk instead of going by car?

Never Rarely Sometimes Often Always

How often do you do jobs around the house?

Very rarely Sometimes Often Always

What are your hobbies?

Watching TV …………..
What do you usually eat for breakfast?
Biscuits …………..
What do you usually eat for lunch?
Chips
What do you usually eat for dinner?
Fish ………….. with potatoes and vegetables Pasta
………………. Yoghurt
Do you eat snacks between meals?
Sometimes. Crisps, chocolate or biscuits.
B. Pair work. What advice would you give Alison to help her lose weight?
1. ………………………………………………………………………….
2. ………………………………………………………………………….
3. ………………………………………………………………………….
4. ………………………………………………………………………….
5. ………………………………………………………………………….
C. Listen again to the interviewer. Is his advice similar to yours?
 Chapter VIII
Abroad

Activity 1
A. Pair work. Try the language quiz. Match the language to the phrase.
No. Language No. Phrase
1 English A I don’t understand could you speak English.
2 French B No entiendo. Habla usted ingles?
3 German C Je ne comprends pas. Parlez-vous anglais
4 Indonesia D Anlamiyorum. Ingilizce biliyor mununuz?
5 Italian E Nao compreendo. Voce fala ingles?
6 Portuguese F Non capisco. Parla inglese
7 Spanish G Ich verstehe nicht. Sprechen Sie Englisch?
8 Turkish H Saya tidak tahu. Anda berbicara Bahasa Inggris?
B. Group discussion. If you live abroad, what would be your greatest obstacle?
C. Listen to some people talk about the custom in their country. Do they agree or
not?
1. English people are drinking tea everyday at five o’clock.
2. Italian people eat pasta every day.
3. It is always cold in Moscow.
4. All Spanish people enjoy bullfighting.
5. Japanese people are very polite.
6. People in Argentina are crazy about football.
7. People in United States are very keen on fast food.
8. People in Australia have a lot of barbecue.
9. You often see camels in Arab country.
10. Men in Scotland normally wear kilts.

Activity 2
A. You will hear two people talk about their first visit to foreign countries. Complete
the chart.
Mark Hee Jin
What countries did they visit?
What language problem did they
have?
What was not a problem?
B. Group discussion. What do you think they should do in each situation?
C. Listen to Sarah tells Kenji about her first trip to Asia. Answer the question briefly.
1. What countries did she visit?
2. What did she do wrong?
D. Listen to Kenji tells Sarah about her first trip. Answer the question briefly.
1. What countries did she visit?
2. What did she do wrong?

Activity 3
A. Listen to the conversations. Where would each person like to live?

1. Angela:

2. Paul:
B. Listen again. Complete the chart.
Would miss Would like Would worry about

Angela

Paul

C. Group discussion. Discuss the question.

1. Where would you like to live? Why?

2. How long would you like to live there?

3. What would you miss?

4. What would you like about the country?

5. What would you worry about?