REBUTTAL BOOK:

Why are you calling me?

My computer is running fine?
I told you not to call me?

Rebuttal

I certainly can understand your concern regarding this but let me tell you that no one can have your
Computer License Security Id as it is a unique Id for every computer/Laptop. I will give you your Id you
can match it up with your system to validate what I say OK?

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OBJECTION​- I don’t have time right now.

REBUTTAL- ​It is very important that we save your computer and the senior technician would only take
15 to 20 minutes of your valuable time to save your computer. Alright?

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OBJECTION​- Would it cost me?

REBUTTAL- ​ That’s the good questions Ma’am, you will not be paying anything for for this phone call.
Our senior technician would further Scan your computer and see what the exact status of your
computer is and if the status is minor they would fix it ​Free of COST

But if it is Critical you may have to pay a ​nominal charge​ but it would depend on your computer status
and your budget, you would have the choice of selecting an appropriate plan according to your budget.

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OBJECTION​- Why will I talk to you, I can talk to Microsoft or I have my own technician

REBUTTAL​ – That’s perfectly fine Sir you can do it that’s fine, but I am giving you this opportunity to fix
it right away with minimal or even make this FREE OF CHARGE. Alright?

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OBJECTION​ – I don’t trust you!

REBUTTAL​- I understand that Sir, that’s why I want to give you your CLSID so you can match it up with
what you have, CLSID is a unique code for each and every computer, I will read it to you and you can see
that we are really receiving errors from your ​computer license security ID. ​Let me show you now.
OBJECTION​ – I am not interested

REBUTTAL​- I understand your concern but as I’ve told you we are rapidly receiving errors from your
Computer License Security ID anyway Sir you don’t need to worry because we will not pay anything or
get anything from you from this call unless the computer issue is critical. Alright?

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