QA

Apps
CSM/SC/API
ETM
CT#
SNOW
INC#
Category
1
Maintenance
issues
port
Hup
Missing
notifications
Total Result
-
all
-
-
all
-
-
all
-
Data
Category
2 Category
3 Count
-
ET Count
-
SNOW
INC#
190 54
add/remove
soc 64
overage
soc 27
Add/remove
soc
error 14
Dealer
franchise
error 6
Too
many
feature
-
needs
fix 6
(empty) 5
add/remove
soc 1
Change
pp
error 1
CSR
activity
done
in
err 1
soc
not
deployed
to
all
subs 1
UPSELL
SOC
did
not
Rollover 1
VM
Issue 1
Data 45 6
Add/remove
soc
error 13
(empty) 9 2
srv_ftr_history
pk
issue 3
Dealer
franchise
error 3
Reserve
from
SGI 2
Incorrect
Payee
indicator. 1
TDV
Link
issue 1
soc
is
active
on
a
profile
bef 1
reassign
main
failure 1
Physical
device
data
mismat 1
nvuo_multi_subscriber_sav 1
Missing
SHAREDBOV 1
LD
stand-alone
provision 1
hup 1
Data
error 1
Data
bucket 1
Convert
to
Share
Plan 1
Calling
blbn_olnrc
with

ban
718318603
,
olBnInfo.ban_key.ban
=
718318603
1
BANK_BRANCH
RT
Issue 1
Auto
Resolve
window
error 1
data 4
Change
PP 11
Change
pp
error 4
(empty) 4
Change
PP 2
hup 1
hup 7
hup 3
CSR
activity
done
in
err 2
Code
fix
issue 1
(empty) 1
Yahoo 6
Yahoo
soc 6
Activate 5
3rd
party
issue 2
Customer
query 2
CSR
activity
done
in
err 1
Discount 5
Discount
not
added/disc
mis 1
Missing
discount 1
Related
to
Fix
of

INC0701093 1
Update
Waiver
fields 1
(empty) 1
Subsidy 5
Commitment
issue 2
hup 2
Subsidy
expired
during
swap 1
Cancellation 5
Cancel
sub
error 4
Cancel
ban
error 1
Reserve
from
SGI 4
(empty) 3
reserve
sub
failure 1
reassign
main 4
Shared
bov 3
reassign
main
failure 1
Tab
3 4
(empty) 2
Add/remove
soc
error 1
error
when
trying
to
fetch
su 1
TOR 4
TOR
error 2
Too
many
feature
-
needs
fix 1
(empty) 1
address/name
change
failure 3
address/name
change
failur 3
Release 2 1
Release
sub
error 2 1
profile 2 13
3rd
party
issue 1
(empty) 1 1
User
profile
does
not
have
access 2
Valid
csm
ol
error
message 1
Vision-V21-technical
issue 9
Port
Out 2
Port
Daemon
Trx
failed 1
Port
Mark
as
PO
in
DB 1
UPSELL
SOC
issue 2
soc
not
deployed
to
all
subs 1
UPSELL
SOC
did
not
Rollover 1
unable
to
activate
the
Subscriber
in
DF
(V21)
as
the
su 1
CTN
activation 1
LD 1
LD
stand-alone
provision 1
Customer
query 1
Customer
query 1
Usage 1
Usage 1
Convert
to
Share
Plan 1
Convert
to
Share
Plan 1
SIM/IMEI 1
Sim/imei
add/change
issue 1
Change
CTN 1
Change
ctn
error 1
BAC 1
(empty) 1
TOC/TEC 1
TOC/TEC 1
ADD
soc
at
Ban
level
failure 1
Auto
Resolve
window
error 1
Maintenance
issues 6
Maintenance
issues 6
other
frontend
issue 1
incorrect
details
showing
up
on
dashb 1
File
Space
Issue 24
space
issue
on
rwiesnapilkr.rci.rogers.c 24
csm
online
setup 1
(empty) 1
csm
online
issue 2
bluescreen 1
issue
caused
at
the
time
of
tux
reboot 1
140 2
Port
Out 109
Port
Daemon
Trx
failed 56
Port
Mark
as
PO
in
DB 53
port
in 17 1
Port
Daemon
Trx
failed 16
Customer
query 1
(empty) 1
PORT 13 1
Port
Mark
as
PO
in
DB 8
Port 2 1
Link
of
Temp
no
from
PI
no 1
Msg:Failed
to
close
cursor
of

Adj
&
Loy_red
cursor
in
HUP
reversal
1
Remove
from
tech
queue 1
Complete
PO
request 1
Complete
PO
request 1
49 4
hup 31 2
hup 15 2
Cancel
order
in
oracle 7
subsidy 2
Swap
reversal
failure 2
cancle
order
from
read
statu 1
Commitment
issue 1
HUP/Swap
cancellation
but 1
IMEI
mark
as
return 1
(empty) 1
Activate 9
CTN
invisible
on
day
1
of
act 9
Data 5
HUP/Swap
cancellation
but 4
Commitment
issue 1
ECF 1
Early
cancellation
charge 1
NAC
AAL 1
Transaction
cannot
be
comp 1
Subsidy 1 2
subsidy 1 1
(empty) 1
Unable
to
perform
swap
repair 1
Tuxedo
error:
TPESVCERR 1
3
Data 2
(empty) 2
port
in 1
(empty) 1
379 63
Apps
CSM/SC
/API Date Emp Name ETM CT# SNOW INC#
CSM 1-Nov-17 Amit CT12974416
CT13014223
CSM 1-Nov-17 Amit
CSM 1-Nov-17 Navoneel CT13006895
CSM 1-Nov-17 Hussain CT12905497
CSM 1-Nov-17 Tanmay INC1034313
CSM 2-Nov-17 Tanya CT13014401
CSM 2-Nov-17 Tanya
CSM 2-Nov-17 Tanya



CSM 6-Nov-17 Tanya INC1044296
CSM 7-Nov-17 Hussain INC1034585
SC 8-Nov-17 Hitesh CT13016795

SC 8-Nov-17 Hitesh INC1035484




SC 8-Nov-17 Hitesh CTASK0045351





CSM 9-Nov-17 varun
INC1029904
CSM 9-Nov-17 varun
INC1045821
CSM 9-Nov-17 varun
INC1049752
CSM 9-Nov-17 varun
INC1038394
CSM 9-Nov-17 varun
INC1050957
CSM 9-Nov-17 Ajay CT12364929
CSM 1-Nov-17 Dipak CT13007510


CSM 6-Nov-17 Amit INC0900352


CSM 16-Nov-17 Tabassum INC1008736
CSM 16-Nov-17 Tanmay TASK0517044
CSM 13-Nov-17 varun
INC1046206
CSM 13-Nov-17 varun
INC1058238
CSM 13-Nov-17 varun
INC1058054
CSM 13-Nov-17 varun
INC1057138
CSM 13-Nov-17 varun
INC1058314
CSM 13-Nov-17 varun
INC1054580
CSM 14-Nov-17 varun
INC1027494
CSM 14-Nov-17 varun
INC1059648
CSM 14-Nov-17 varun
INC1055296
CSM 15-Nov-17 varun
INC1060930
CSM 15-Nov-17 varun
INC1062842
CSM 15-Nov-17 varun
INC1061514
CSM 15-Nov-17 varun
INC1062077
CSM 15-Nov-17 varun
INC1048375
CSM 16-Nov-17 varun
INC1055669
CSM 16-Nov-17 varun
INC1032791
CSM 16-Nov-17 varun
INC1046112
CSM 16-Nov-17 varun
INC1046592
CSM 17-Nov-17 varun
INC1063764
CSM 17-Nov-17 varun
INC1064985
CSM 20-Nov-17 varun
INC1060025
CSM 21-Nov-17 varun
INC1074505
CSM 22-Nov-17 varun
INC1076567
CSM 22-Nov-17 varun
INC1070025
CSM 22-Nov-17 varun
INC1042901
CSM 22-Nov-17 varun
INC1042911
CSM 22-Nov-17 Tanya
CSM 22-Nov-17 Tanya
CSM 23-Nov-17 Tanya
CSM 23-Nov-17 varun
INC1020225
CSM 23-Nov-17 varun

INC1064546





CT13155780
CSM 24-Nov-17 Tabassum

CSM 24-Nov-17 Tabassum CT13162090


CT13176507
CT13176515
CT13177212
CT13177228
CT13183199
CSM 27-Nov-17 Tanmay CT13184664

CSM 27-Nov-17 varun

INC1080395
CSM 27-Nov-17 varun
INC1082256
CSM 27-Nov-17 varun
INC1083348

CT13188136
CT13189639
CT12696411
CSM 28-Nov-17 varun

INC1036792


CT13192965
CT13193640

CT13172687
CT13172028
CSM 29-Nov-17 varun
INC1046592
CSM 29-Nov-17 varun
INC1082151
CSM 29-Nov-17 varun
INC1076087
CSM 29-Nov-17 varun
INC1084458
CSM 29-Nov-17 varun
INC1084413
CSM 29-Nov-17 varun
INC1084457
CSM 29-Nov-17 varun
INC1084459



CSM 11/25/2017 Shivani CT13172614

CSM 11/25/2017 Shivani CT13147538
CSM 11/25/2017 Shivani CT13169691
CSM 11/25/2017 Shivani CT13169586
CSM 11/25/2017 Shivani CT13167025
CSM 11/25/2017 Shivani CT13167678
CSM 11/25/2017 Shivani CT13166318
CSM 11/25/2017 Shivani CT13165289
CSM 11/25/2017 Shivani CT13163719
CSM 11/25/2017 Shivani CT13124657
CSM 11/25/2017 Shivani CT12805193
CSM 29-Nov-17 Shivani CT13196580



CT13112665
CT13094147

CSM 30-Nov-17 Varun INC1084384



CSM 29-Nov-17 Dilip TASK0536428
Description Category 1
RAM
issue Maintenance
issues
Port Port
HUP
-
ECF
charged
wrongly HUP
overage Maintenance
issues
port Port
subsidy subsidy
sub
list
issue Maintenance
issues
port
Port
port Port
soc
buff
issue Maintenance
issues
dpn
cancelling
via
sgi Maintenance
issues
subsidy subsidy
dpn
reserve
issue Maintenance
issues
Re-push
in
ICN
transactions Port
Complete
Port
out Port
SOC
did
not
roll
over Maintenance
issues
MW
lost
track
of
Logs,
Need
to
retry
and
provide
time
stamp
Financeing
remain
active
after
CTN
cancelled Incorrect
charge/bill
Financeing
remain
active
after
CTN
cancelled Incorrect
charge/bill
Future
dated
activity
on
one
of
the
CTN
was
stopping
activity Maintenance
issues
CSLSMSLOAD@ENDDAY
and
CSNPACLOAD@ENDDAY
failed.
Please
advise Job
Failure
V21
Billing
rejects
C29M10-Please
fix
rerating
rejected
bans Billing
HUP
&
NAC
transacctions
not
completed
in
SSP
are
calculated
with
0
subisdy
resulting
in
no
hardware
payments
to
dealers
PAC
Valr
-
FILE
REJECTED
-
July
10
Customer
is
seeing
erroneous
usage
details
on
their
wireless
dashboard
stating
they
have
unlimited
minutes
TABDISTRIB2
got
failed
Job
Failure
Incomplete
information
from
MW
One
of
the
subscriber
is
in
canclled
staus
now
Future_payee
date
was
set
to
back
dated,
fixed
data Maintenance
issues
With
MW
for
TDV
link
(Update
on
Mail
cahin
as
well)
Foxed
according
to
PT
HUP hup
HUP
Return hup
Overage Maintenance
issues
Mark
as
PO Port
Dealer
code
issue Maintenance
issues
Mark
as
PO Port
V21
to
allow
LD
stand-alone
provision
HUP hup
RED--srv_ftr_HISTORY
srv_ftr
RED--Charges
related
PORT Port
PAT
CHG0023301
Validations
Port
request Port
Port
request Port
Port
request Port
Back
out
payments
on
MAAC
are
not
generating
notification TOC/TEC
Reassign
main
m
error
-
too
many
rows Maintenance
issues
Reassign
main
m
error
-
too
many
rows Maintenance
issues
IMEI
delete
but
error Maintenance
issues
WC
20
-

CSCOMPELIGHIS
job
failure Job
Failure
When
trying
to
add
a
Parent
Regular
SOC
which
has
a
Child
Promotional
SOC
eligible
to
it,
the
Child
Promotional
SOC
may
o
V21
-
IDV
MSD
codes
not
showing
up
on
Service
Tab
in
Company
Code
section
eSIS
|
account
is
being
moddifed
by
801000481
error
HUP4
Offers
not
appearning
in
V21
Record
&
Redirect:
Maestro:
TEC
email
received
by
customer
showed
Monthly
fees
as
$0
Activity
steps
provided
3rd
party
call,
not
able
to
re
create
issue,
asked
for
retyr
after
lots
of
investigation
SOC
only
applicable
on
Main
line,
so
not
present
on
AAL Maintenance
issues
Financing
remain
active Incorrect
charge/bill
Financing
remain
active Incorrect
charge/bill
Workaround
permission
needed
SOC
are
being
conflict,
asked
for
permission Maintenance
issues
RED--DSPPRE000 addition at BAN level failing, as soc already existing for that Maintenance
issues
PORT Port
Overage Maintenance
issues
Overage Maintenance
issues
HUP hup
port Port
Yahoo account Maintenance
issues
Yahoo account Maintenance
issues
FA subscriber should be deconsolidated in V21.
Charge related issue, RLH
Financing data active after canc Incorrect
charge/bill
Financing data remaining Incorrect
charge/bill
Resume subscriber error
CTN not showing in 3rd tab
(pcs_depl_partdep_pl_socs) Maintenance
issues
Rerating related issue
Unable to reverse conversion credit code TC3450 within the Commitment window
<NumberLocation>DPS_N</NumberLocation>--API
HUP4
Offers
not
appearning
in
V21
FileSystem
space
utilization
for
Logical
Disk
G:of
type
NTFS
-
Minor
threshold Maintenance
issues
FileSystem
space
utilization
for
Logical
Disk
G:
of
type
NTFS-
Major
issues
Rogers
BCM
C13M10
-
BLCYRRT
rejected
bans
Billing
Centre
ice
case
2017-07-04864
-
Tablet
price
plan
not
populating
in
V21
Rogers
BCM
C30M10
-
BLCYRRT
rejected
bans
Billing
need
to
remove
numbers
from
the
LSMS
Telcordia
Database
V21_CSNPACLOAD
job
failed
V21:
Powerbuilder
error
yahoo Maintenance
issues
yahoo Maintenance
issues
ppc
issue Maintenance
issues
Reassign
main
fail Maintenance
issues
Mark
as
PO Port
dpn
rsv
issue
port Port
port Port
port Port
port Port
bonus
soc
deploy
error Maintenance
issues
tab
3
issue Maintenance
issues
FileSystem
space
utilization
for
Logical
Disk
F:
of
type
NTFS-
Major
issues
FileSystem
space
utilization
for
Logical
Disk
F:
of
type
NTFS-
Major
issues
V21_CSLSMSLOAD
job
failed Job
Failure
iPhone
8:
Fido
Account
Change
Confirmation
Email
-
Device
Charge
Discrepancy
V21
-
BOT
has
received
higher
than
expected
volume
for
one
of
our
tasks
Connection
Error
in
BillingServicePS
Customer
is
seeing
erroneous
usage
details
on
their
wireless
dashboard
stating
they
have
unlimited
minutes
Port Port
Mark as po Port
Mark as PO Port
HUP hup
SOC Buffer issue Maintenance
issues
HUP hup
V21 to allow LD stand-alone provision
HUP hup
HUP hup
Financing issue Incorrect
charge/bill
Duplicate port request Port
SEGMENT ID Issue
API Forwarded
Subsidy downgrade subsidy
Deconsolidation
Data bucket displaying wrong data, no source of i/p,o/p provided, forwardede to m/w for details
Iphone x Subsidy issue subsidy
TAG Soc issue Maintenance
issues
Rogers BCM C14M10 - BLCYRRT rejected bans (Win ban)
C34M11 - BLCYRRT rejected bans
C18M10 - Priority rejected ban
C28M10- Billing rejected ban
Rogers BCM - Oct rejects -- Priority rejected ban
soc
issues Maintenance
issues
overage Maintenance
issues
mark
port Port
hup hup
hup hup
ban
level
soc
issue Maintenance
issues
subsidy subsidy
sub
cancellation
error Maintenance
issues
sub
cancellation
error Maintenance
issues
subsidy subsidy
dpn
reserve
issue
wrong
usage
issue
due
to
ldap
mismatch
(Y)
subsidy
issue
(Y) subsidy
ppc
issues
(Y)
Mark
as
Port
out Port
OVERAGE50
and
ACCEPT50
issue Maintenance
issues
OVERAGE50
and
ACCEPT50
issue Maintenance
issues
Complete
port
in
,
Cx
OOS Port
SOC
Removal Maintenance
issues
API
not
able
find
logs
V21
Billing
Rejects
-
blbni_pop_PPCode
for
C16M10
HUP Return request hup
Deconsolidation--e-link CTN accnt 599658150 wireless number
Subsidy and Financing subsidy
ctn inaccessible
HUP pending order causing issue hup
Yahoo account issue Maintenance
issues
UNABLE TO CANCEL CTN 4379282030 DUE TO VISION ERRORS Maintenance
issues
SOC Buffer Issue Maintenance
issues
Overage issue Maintenance
issues
Port--HI Daniel ,I see that Port in request is cancelled for this PR and Port o Port
Bank Transit Code issue. Check table bank_branch with branch_id and transit_id.
SOC Buffer issue Maintenance
issues
HUP order in unread status issue hup
Financing Issue, Customer is getting billed after Cancellation. Incorrect
charge/bill
Financing Data Issue, Customer is getting billed after Cancellation. Incorrect
charge/bill
API Logs unavailable
Red--Subsidy issue -- There is no consumer Pricing defined for 2Elite categorysubsidy
Two data upsell socs added incorrectly. Maintenance
issues
Maestro Consolidation
Long Distance soc issue Maintenance
issues
Deconsolidation Issue--'Please consolidate this and then deconsolidate again.'
Mark as Port out Port
Mark as Port out for product_type 'C' Port
Asked to Re-try as made some changes HUP
SOC Removal Maintenance
issues
CTNs who activated their lines before July 19th, 2016 who are receiving this
discount – these customers are not eligible for the discount but are receiving
it.
As code is fixed after that and it might have left during clean up so when you Maintenance
issues
did RAM activity which is account activity and as per code actually profile is
ineligible for this discount got removed.
You can refer to INC0701093 for more details.
ptma
error
data error
data error
Vm hybrid error
UCC Hybrid users are unable to reach VM from their Polycom devices
delay in trx
r2s
is4 error
name display restriction remove
cant connect to LTE. missing AVG profile
The MSISDN is provisioned in HLR as VOLTE but its not provisioned in CUDB
Unable to stage new Polycom vvx 501, MAC: 64167F09EA25 for UTN 289-554-9517 in Vision 21
Unison users unable to setup voicemail
discount issues
Centre Ice Case 2017-08-06478 User accessed data while the Family Data Manager block was active on this line
SK0045351
please load the batch to cudb

UCC- URGENT Unable to link ported 6044226239 to Temp 6046774233
UCC-URGENT - cannot port 6044226239
ptma error
Display resolution setting is malfunctioning
has ported out of Rogers Network, however we are still seeing the profile active in LDAP
VM not working
data error
imsi mismatch
block
provisioning
resume
provisioning
V21 Billing rejects C15M10-Please fix rerating rejected bans
Upsell soc did not diployed, Might because of issue previously being handled Maintenance
issues
Subsidy expired and reintiated Maintenance
issues
DSPPRA00C addition error Maintenance
issues
TEMP_762706950_LINE_TIER Maintenance
issues
Dependent socs issue Maintenance
issues
Reassign main failure Maintenance
issues
LD stand-alone provision Maintenance
issues
hup return HUP
Reassign main failure Maintenance
issues
cancelled
sub
still
billing
after
canc Incorrect
charge/bill
icm
has
wrong
addressw
subsidy
expiration subsidy
subsidy subsidy
ram
wrong
imei
on
rogers.com
tec
issue
Device
Financing
-
IMEI
data
request
SSP
|
getSubscriberInfo:
Latency
&
Tuxedo
Error
No
V21
Transactions
To
FMS
eSIS
logs
the
"There
are
no
eligible
price
plans"
when
we
do
HUP
flow
Profiles
FirstBillExplainer
is
failing
TN that show not able to be suspended are unison AAL sus
cx wants toa ctivate free spotify - System Unavailable..Error Maintenance
issues
cx wants toa ctivate free spotify - System Unavailable..Error Maintenance
issues
Mark as port out Port
Port(Issue with duplicate feature, PK vioilated) Port
Port (Issue with duplicate feature, PK vioilated) Port
V21 Billing rejects C23M10
V21 Billing rejects C22M10 - Please fix the rerating rejected bans
V21 Billing rejects C14M09 - CSM
V21 Billing rejects C05M10
V21 Billing rejects - C34M10
V21 Billing Rejects - C28M10 reject need to be fixed
V21 Billing Rejects - C15M09
V21 Billing rejects C01M11-Please fix the rejects
tag
soc
not
adding
issue Maintenance
issues
subsidy subsidy
additional
credit
issue Missing
Notifications
hup
issue,
can
process
new
hup HUP
Spotify
addition
issue
Subsidy
cancel
ctn
error Maintenance
issues
wrong
device
on
rogers.com Maintenance
issues
unablt
to
add
discount Maintenance
issues
tag
soc
issue
Maintenance
issues
LSMS Issue Maintenance
issues
LSMS Issue Maintenance
issues
pp eligibility Maintenance
issues
issues
CTN not displayng in v21 Maintenance
issues
Unable to cancel CTN,.SRV_FTR_HISTORY_PK Maintenance
issues
V21 to allow LD stand-alone provision through SGI Maintenance
issues
Financing, charges after cancellation Incorrect
charge/bill
DPN is in Reserved status, while cancelled in SGI Maintenance
issues
2017-07-05058:
Error
message
when
changing
AAL
plan
Subsidy
Issue
V21
-
user
unable
to
do
auto
charges
CBLDUP
errors
in
wcd
files
Pls.
check,
in
RADS
we
are
getting
intermitent
latency
in
GetCreditDetails
call
operation
for
V21
calls,
PFB
recent
sample
tr
Mark
as
port
out port
port
Mark as port out
Mark as port out port
Port in port
Port in port
Port in port
SOC Removal Maintenance
issues
Citrix --Multiple user unable to launch ICM/V21 (Routed to CRM as no action from CSM)
V21_CSRBLDICM running longer
V21 Billing rejects C27M10-Please fix the billing rejects
Port,
Logs-CSPORT_BACKGROUND_start_CAN_20171112_100537.log,
Error
message
-
File:/scm/scmhome/cc/scmccrgs/bb
Port
Port,
Logs-CSPORT_BACKGROUND_start_CAN_20171112_100533.log,
Error
message
-
File:dcs_wcoc_events.c

Line
#:9575
Port
Mark as PO port
Future pp cancel and apply Incorrect
charge/bill
issues
issues
Unable to reactivate the CTN on the BAN
Waiver issue, update request
Segment id issue
Upgrade to IP864SIL failing, could successfully perform in non prod, might reopen in case of an error in prod
Subsidy downgrade subsidy
Impact required for subsidy related issue subsidy
DATAONLYFN with plan SHSSRA06Y, soc addition Maintenance
issues
No TDV link, general tux error
Unbale to Activete ctn
ICM related issue
Tabu
ticket
opened
PTP_pending
issue
finance
charged
CTN
is
canceled Incorrect
charge/bill
tab_trx_summary
was
already
expired
Overage
and
Accept
issue Maintenance
issues
Overage
and
Accept
issue Maintenance
issues
Overage
and
Accept
issue Maintenance
issues
Dealer
code Maintenance
issues
Dealer
code Maintenance
issues
Overage
and
Accept
issue Maintenance
issues
dealer
code Maintenance
issues
soc
remove Maintenance
issues
overage
accept Maintenance
issues
overage Maintenance
issues
SE+
error
Se+
error
PP
unesxpired
se+
error
Omniture
Top
System
Error
-
FNAC
-
SS
|availableTelephoneNumbers|||getAvailableNumbers
failed|
CAM
successfully
added
the
new
roaming
flex
rate
options

-
still
customer
was
charged
MAM
loaded
DSPSRA1MN,
but
for
some
it
got
fallouts
BKLVOLTE
bulk
removal
MPS
ticket
RED
-
HUP
-
PP
ineligible
ECF
file
RECORD
AND
REDIRECT
-
Ztar
mobile
(our
wholesale
partner-
unable
to
make
changes
to
user
account
in
wholesale
portal
cleanup
requested
Order Mark as canceled Subsidy

Transaction sent to wrong person, MW reutrns with similer issue issue investi TOC/TEC
SOC was not visible in list, patch applied Maintenance
issues
As of now customer is in Overage, so for activity recreation we bypassed in n Maintenance
issues
MW againg missed timeline of fetching logs
Activity was very uncleare, did few basic checks but needs steps
ppc
issue
promo
not
applied
on
bill
rhp
tnc
issue
FileSystem
space
utilization
for
Logical
Disk
G:of
type
NTFS
-
Minor
issues
FileSystem
space
utilization
for
Logical
Disk
G:of
type
NTFS
-
Minor
issues
Unable
to
perform
BAN
level
adjustment.Can
select
product
type,
reason,
amount
but
when
OK
is
clicked,
error
appears
V21_CSLSMSLOAD
&
V21_CSNPACLOAD
Failure job
failure
Centre
Ice
Case
2017-10-09017
Monthly
data
added
2
months
after
TAG
Centre
Ice
2017-10-09011
Monthly
Data
top-up
tag
is
added
onto
account
but
Data
Soc
never
deploys
Centre
Ice
case
2017-10-08737
Customer's
recurring
Soc
stopped
deploying
after
the
initial
month
it
was
added
Dealer code was expired, changed Maintenance
issues
Dealer code was expired, changed Maintenance
issues
Contract was expired but in PHYSICAL_DEVICE table was unexpired so old SKUMaintenance
issues
We can see memo of soc created on 13/7 and later we can see BAN cancellation Maintenance
issues
V21 Billing Rejects - Itmpol Rejected bans
Mark as PO Port
Mark as PO Port
Please cancel the following order in V21 Maintenance
issues
LD Standalone - Adjust Maintenance
issues
SRV_FTR_HISTORY_PK Maintenance
issues
(Red)Financing data is still ACTIVE even after Cancellation Incorrect
charge/bill
Error from SGI but No TDV Link Maintenance
issues
Commitment issue Maintenance
issues
unable to cancel for non Payment reason-- Error in Getting Feature and Rated FeatureMaintenance
issues
(1
day
Yellow)Unable
to
add
soc
because
Auto-resolve
window
indicates
54
CT Maintenance
issues
Transit
code
missing
in
RT,
investigation
done,
sent
to
business
to
add
row Maintenance
issues
Former
Employee
Discount
being
applied
without
an
end
date
Batch
provisioning
failures
Staging sub issue Customer
query
Privacy breach Customer
query
V21 - ''Your security profile prohibits this window from opening. Refer to your securitMaintenance
issues
client is trying add a bcb to an account on the telephone # Maintenance
issues
FileSystem
space
utilization
for
Logical
Disk
G:
of
type
NTFS-
Major
issues
V21
-

BOT
has
not
received
file
name
csm.mass_discounts.*.err.csv
since
Nov
6th.
V21
having
issues
writing
static
IP
addresses
to
the
DB
Generic
Service
Request
-
Please
send
me
a
list
of
profiles
that
can
access
V21-CSM
that
have
access
to:
Former
Employee
Discount
being
applied
without
an
end
date
MAM
jobs
still
in
To
be
Loaded
status
OVERAGE50
not
removed
during
TNT/TOR
Re pUsh in ICM queue
Re pUsh in ICM queue
Mark as Port out port
Mare oerder as cancelled in V21 Incorrect
charge/bill
Asked to retyr to get proper steps, Case close in retry
CTN is in suspended status in V21 as well as reflecting same RCIS, Asked for more information if anything yet require from C
Please Retry same activity, follow same step, in case conflict found of duplicate feature while check eligibility, Exclude feature
Port out port
OVERAGE and ACCEPT 50 issue Maintenance
issues
Value is being fetched because value present in our database is 5 in band_attributes table.Can you please check and confirm
Value is being fetched because value present in our database is 5 in band_attributes table.Can you please check and confirm
Thank you for details information but as activity is of month 9 we do not have subsidy
Remove Commitment SOC/Feature
Remove from TECH QUEUE Port
Remove from TECH QUEUE Port
Port Out Port
Port Out Port
Equipment window blank when trying to HUP. Over 200 features error. SOC/Feature
CTN is locked. Need to remove the new Flex roaming socs SOC/Feature
CBLDUP errors in wcd files
After TOR the OVERAGE50 SOC is NOT removed for the CTN in the new BAN
Unable to pass eligibility to port in: 7807652220
INC0922762 - V21 Subsidy Calculations at $0
As per data we can see MSRP_PRICE : 899 and subsidy amount is reflecting same
Maintenance
issues
V21 Billing Rejects - C23m11
V21 Billing rejects C03M11-Please fix rejected bans

PP not eligible issue while upgrading SIM, but data seems SIM is already in upMaintenance
issues
As cancel_dealer_code is being returns as null so it's behaving as per behavi Maintenance
issues
DPN is already in ported out status fomr V21 end Maintenance
issues
HUP
&
NAC
transacctions
not
completed
in
SSP
are
calculated
with
0
subisdy
resulting
in
no
hardware
payments
to
dealers
V21
-
Cancel
the
promise
to
pay
on
V21
-
BAN
#
722764313

issue
Unable
to
pass
eligibility
to
port
in:
7807652220
Investigate
difference
between
ECSS
and
V21
V21:
Powerbuilder
error Maintenance
issues
Rogers BCM - Nov rejects
VDI: Citrix Error Maintenance
issues
Citrix --User is unable to launch ICM/V21 Maintenance
issues
Citrix --User is unable to launch ICM/V21 Maintenance
issues
ICM: internal error Maintenance
issues
ICM: SAML token does not exist Maintenance
issues
Please grant access to Security bypass for credit card payments Customer
query
v21-cannot launch Maintenance
issues
V21 transactions to FMS Missing
notifications
V21: error Maintenance
issues
DIN_ODS_V21_CSS_NONSEGMENTEDNon segmented bans between V21 and Maintenance
issues
Release Related Quick Ticket Maintenance
issues
V21 - Unable to launch Maintenance
issues
v21 does not open on any machine user signs into Maintenance
issues
Address fields passed from Maestro to PCO to NFDB incorrect Missing
notifications
Deleted
accounts
are
still
showing
up
in
Data
Manager
after
bill
cycle
on
Rog Customer
query
V21
-
Equipment
Subsidy
record
is
being
received
in
Aptitude
(IFRS)
without
HUP
V21
-

The
ticket
is
a
request
to
get
a
breakdown
of
the
number
of
invoices
sent
to
each
type
of
Business
account
Customer
query
Unable
to
pass
eligibility
to
port
in port
High - WMS error Missing
notifications
Bill Cycle received lately from V21 end Missing
notifications
Please open a ticket for the issue OTCC payment Nov. 09 and Nov. 10 Missing
notifications
5196311582 is still ported to RCCI in the LSMS TELCORDIA Database
FileSystem
space
utilization
for
Logical
Disk
G:
of
type
NTFS-
Major
issues
FileSystem
space
utilization
for
Logical
Disk
F:
of
type
NTFS-
Major
issues
FileSystem
space
utilization
for
Logical
Disk
F:
of
type
NTFS-
Major
issues
V21
Billing
rejects
C22M11-Please
fix
rerating
rejected
bans billing
rejects
created
the
ticket
just
to
have
an
incident
number.
Fixed
it
by
restarting
citrix
issue
V21
Billing
rejects
C06M11-Please
fix
rerating
rejected
bans billing
V21
Billing
Rejects
-
C24m11 billing
Centre
Ice
Case
#
2017-09-06992
-
After
PPC
client
loses
access
to
data
Same
PTN
assigned
to
Different
accounts
CSM
is
not
opening Maintenance
issues
V21
-
error
"
#14138
the
soc
in
question
does
not
exist" SOC/Feature
Centre
Ice
case
2017-10-08737
Customer's
recurring
Soc
stopped
deploying
af SOC/Feature
Centre
Ice
Case
2017-10-09017
Monthly
data
added
2
months
after
TAG SOC/Feature
Red--hup issue fixed HUP
Red--Cycle mismatch issue Maintenance
issues
Red--API issue Maintenance
issues
Dependent soc issue Maintenance
issues
Legacy commitment issue Maintenance
issues
Legacy commitment issue Maintenance
issues
Mark as PO Port
Dependent soc issue Maintenance
issues
mark
as
po Port
mark
as
po Port
Overage Maintenance
issues
soc
buffer Maintenance
issues
port,File:dcs_wcoc_events.c

Line
#:9575

(dcs_up_wcoc_event_sts),
CS Port
port,CSPORT_BACKGROUND_start_CAN_20171122_024646.log Port
Reassign
main
issue Maintenance
issues
MW
Issue Maintenance
issues
HUP
Return HUP
Commitment
issue HUP
(RCAPPO.SRV_FTR_HISTORY_PK)
violated Maintenance
issues
HUP
Return HUP
SOC
Buffer
issue Maintenance
issues
unique
constraint
violated Maintenance
issues
SGI
mismatch Maintenance
issues
Data
soc
blocked Maintenance
issues
already
resolved,
data
soc
issue,
unresolved
state Maintenance
issues
Production
Assurance:
Black
Friday
-
Sales
Launch
Scenario
-
100%
Load
CT13099364
-
GD2203
two
bans
for
same
subscriber
Overage--Incorrect
information

Maintenance
issues
Mark
as
PO Port
Mark
as
PO Port
Overage Maintenance
issues
RED--param
value
issue--cycle
fix
going
in
Jan Maintenance
issues
Mark
as
PO Port
Overage Maintenance
issues
Overage Maintenance
issues
Red--Cancelled
ctn,
getting
billed
foe
subsidy/financing Incorrect
charge/bill
Red--ctn_line_tier
issue,
unable
to
convert
to
sharing
plan Maintenance
issues
Red--Cancelled
ctn,
getting
billed
foe
charge/bill
Cancelled
ctn,
getting
billed
foe
charge/bill
Cancelled
ctn,
getting
billed
foe
charge/bill
Case
outside
SLA
-
Unable
to
Cancel
Unison
CTN
-
CT12155346
c02
rejects billing
eSIS
|
BestBuy
|
There
are
no
eligible
price
plans
Omniture
Top
System
Error
-
FNAC
-
availableTelephoneNumbers
created
the
ticket
just
to
have
an
incident
number.
Fixed
it
by
restarting
Maintenance
issues
request
for
report customer
query
Release
Related
Quick
Ticket
vm error
vm error
VM not working
vm hybrid error
UCC Hybrid users are unable to reach VM from their Polycom devices.
ptma error
delay
ptma error
spdr error
is4 error
vm error
hlr fatal error
resume prov
bloch prov
vm error
Unison users unable to setup voicemail
name display
name display
Unable to stage new Polycom vvx 501, MAC: 64167F09EA25 for UTN 289-554-9517 in Vision 21
name display
scrub mac id
The MSISDN 4162191834 is provisioned in HLR as VOLTE but its not provisioned in CUDB
cant connect to LTE. missing AVG profile
discount issues
UCC-URGENT - cannot port 6044226239
UCC- URGENT Unable to link ported 6044226239 to Temp 6046774233
name display
Issue Description from the user: SIM Card batch 09469 has not been uploaded to CUDB at this time. Customer has recieved
CTN 519-212-6270 has ported out of Rogers Network, however we are still seeing the profile active in LDAP
name display
ldap remove and resend
viwifi not working
outlook not working
Cannot port 4 numbers from Bell Landline to Rogers unison
VMD
Update

IS4-Identifier was not found

VMD UPdate
IMSI UPdate
Remove from HLR and R2S
ccn
online
error Maintenance
issues
cancelled
ctn
incurring
Financing
charge
Incorrect
charge/bill
cancelled
ctn
incurring
Financing
charge Incorrect
charge/bill
incorrect
active/reserve
distribution Maintenance
issues
cancelled
ctn
incurring
Financing
charge Incorrect
charge/bill
port,
c
a Port
mark
po Maintenance
issues
dealer
code
issue Maintenance
issues
ctn
charged
Incorrect
charge/bill
ctn
charged Incorrect
charge/bill
hup HUP
port,
c
a
Port
port Port
Overage Maintenance
issues
hup HUP
auto
resolve
window
error Maintenance
issues
mark
PO Port
visible
in
icm
not
in
csm Maintenance
issues
soc
buff
issue Maintenance
issues
overage Maintenance
issues
cancel
port Port
Port port
Mark
as
PO port
Port port
Overage Maintenance
issues
Port
force
complete port
Legacy
Commitment
Issue
dealer
code
franchise
type Maintenance
issues
WTC
Call
to
TNRelease--
Coss
failure
Root
ban
issue
Root
ban
issue
Root
ban
issue
Number
currently
reserved,
number
needs
to
be
released
for
customer
share
soc
issue Maintenance
issues
dealer
code
franchise
type Maintenance
issues
DF
activation
order
in
V21
cannot
be
completed
due
to
the
reserved
CTN
fiel Orders
DF
activation
order
in
V21
cannot
be
completed
due
to
the
reserved
CTN
fiel Orders
DF
activation
order
in
V21
cannot
be
completed
due
to
the
reserved
CTN
fiel Orders
DF
activation
order
in
V21
cannot
be
completed
due
to
the
reserved
CTN
fiel Orders
DF
activation
order
in
V21
cannot
be
completed
due
to
the
reserved
CTN
fiel Orders
DF
activation
order
in
V21
cannot
be
completed
due
to
the
reserved
CTN
fiel Orders
DF
activation
order
in
V21
cannot
be
completed
due
to
the
reserved
CTN
fiel Orders
DF
activation
order
in
V21
cannot
be
completed
due
to
the
reserved
CTN
fiel Orders
DF
activation
order
in
V21
cannot
be
completed
due
to
the
reserved
CTN
fiel Orders
DF
activation
order
in
V21
cannot
be
completed
due
to
the
reserved
CTN
fiel Orders
DF
activation
order
in
V21
cannot
be
completed
due
to
the
reserved
CTN
fiel Orders
DF
activation
order
in
V21
cannot
be
completed
due
to
the
reserved
CTN
fiel Orders
DF
activation
order
in
V21
cannot
be
completed
due
to
the
reserved
CTN
fiel Orders
DF
activation
order
in
V21
cannot
be
completed
due
to
the
reserved
CTN
fiel Orders
DF
activation
order
in
V21
cannot
be
completed
due
to
the
reserved
CTN
fiel Orders
DF
activation
order
in
V21
cannot
be
completed
due
to
the
reserved
CTN
fiel Orders
DF
activation
order
in
V21
cannot
be
completed
due
to
the
reserved
CTN
fiel Orders
DF
activation
order
in
V21
cannot
be
completed
due
to
the
reserved
CTN
fiel Orders
DF
activation
order
in
V21
cannot
be
completed
due
to
the
reserved
CTN
fiel Orders
DF
activation
order
in
V21
cannot
be
completed
due
to
the
reserved
CTN
fiel Orders
DF
activation
order
in
V21
cannot
be
completed
due
to
the
reserved
CTN
fiel Orders
DF
activation
order
in
V21
cannot
be
completed
due
to
the
reserved
CTN
fiel Orders
DF
activation
order
in
V21
cannot
be
completed
due
to
the
reserved
CTN
fiel Orders
DF
activation
order
in
V21
cannot
be
completed
due
to
the
reserved
CTN
fiel Orders
DF
activation
order
in
V21
cannot
be
completed
due
to
the
reserved
CTN
fiel Orders
Complaining
of
incorrect
indicator,
however
data
appears
to
be
absolutey
correct
FileSystem
space
utilization
for
Logical
Disk
G:of
type
NTFS
-
Minor
issues
C25M11
-
BLCYRRT
rejected
bans
(WIN
Account)
billing
CTN
5145463431
-
Unable
to
use
data data
blockage
Rogers.com
-
MyRogers
Wireless
Dashboard
-
Incorrect
minute
allocation
(s Maintenance
issues
V21
-
unable
to
launch
application
-
V21
error Maintenance
issues
Change status of cancelled DPN: 9058243029 to POT in V21, as it was Ported
Port
I AM UNABLE TO PROCESS THE ORDER WHEN PROCESSING TOE DF ACTIVATMaintenance
issues
I AM UNABLE TO PROCESS THE ORDER WHEN PROCESSING TOE DF ACTIVATMaintenance
issues
LnP
failures Port
LnP
failures Port
LnP
failures Port
LnP
failures Port
Port
Port
Port
Maintenance
issues
RWI to Bell Mobility = Complete port out TN 2042561501, WPR 65740173295

Port
RWI to Bell Mobility = Complete port out TN 6472956009, WPR 65740173285 Port
RWI
to
RWI=
Complete
Port
out
/
IN

TN
5147157262
to
new
temp
4377729976
BAN
780609616
Request
Number
-
8821017330577730
Port
complete
port
out/in
TN
to
new
RQI
temp port
complete
port
out/in
TN
to
new
RQI
temp port
complete
port
out/in
TN
to
new
RQI
temp port
complete
port
out/in
TN
to
new
RQI
temp port
complete
port
out/in
TN
to
new
RQI
temp port
FileSystem
space
utilization
for
Logical
Disk
F:
of
type
NTFS-
Major
issues
FileSystem
space
utilization
for
Logical
Disk
F:
of
type
NTFS
-
Warning
thresh Maintenance
issues
FileSystem
space
utilization
for
Logical
Disk
F:
of
type
NTFS
-
Warning
thresh Maintenance
issues
FileSystem
space
utilization
for
Logical
Disk
F:
of
type
NTFS
-
Warning
thresh Maintenance
issues
FileSystem
space
utilization
for
Logical
Disk
F:
of
type
NTFS
-
Warning
thresh Maintenance
issues
FileSystem
space
utilization
for
Logical
Disk
F:
of
type
NTFS
-
Warning
thresh Maintenance
issues
FileSystem
space
utilization
for
Logical
Disk
F:
of
type
NTFS
-
Warning
thresh Maintenance
issues
FileSystem
space
utilization
for
Logical
Disk
F:
of
type
NTFS
-
Warning
thresh Maintenance
issues
FileSystem
space
utilization
for
Logical
Disk
F:
of
type
NTFS
-
Warning
thresh Maintenance
issues
FileSystem
space
utilization
for
Logical
Disk
F:
of
type
NTFS
-
Warning
thresh Maintenance
issues
Centre
Ice
Case
#
2017-09-06992
-
After
PPC
client
loses
access
to
data
Offers
configured
for
device
"GPAD4BLK"
:
only
NOTERM
is
retured Subsidy
Re:
IMEI
Not
Found
Error
for
DOAs Maintenance
issues
V21:
unable
to
process
hardware
upgrade HUP
unable to activate the Subscriber in DF (V21) as the subscriber is not available HUP
Overage Maintenance
issues
Dealer Franchise type issue Maintenance
issues
Order stuck in Read issue HUP
Waiver Maintenance
issues
SOC
Buffer
issue Maintenance
issues
3rd tab issue Maintenance
issues
cancelled
ctn
incurring
Financing
charge Incorrect
charge/bill
cancelled
ctn
incurring
Financing
charge Incorrect
charge/bill
cancelled
ctn
incurring
Financing
charge Incorrect
charge/bill
cancelled
ctn
incurring
Financing
charge Incorrect
charge/bill
cancelled
ctn
incurring
Financing
charge Incorrect
charge/bill
cancelled
ctn
incurring
Financing
charge Incorrect
charge/bill
cancelled
ctn
incurring
Financing
charge Incorrect
charge/bill
Port Port
Red-- TNC-- Dependent soc active, Related soc expired Maintenance
issues
Red--The corresponding data soc 'DSPSRA1F3' against this, 722254703 9056992604
Subsidy is active under the profile since '11/1
LnP
failures Port
SGI
reserve
issue Maintenance
issues
tec issue Transaction
Email
Confirmation
Port TNC
Please
force
complete
WPR
Out
6574017286224512
CTN#
8076278568
as
WPR
Port
Please
force
complete
WPR
6574017286224512
CTN#
8076278568
as
WPR
is
Port
TN 6479788335 was ported from Chatr to Fido on 11/27/2017 10:30:00 but with Portwrong PON 5643017331587002 (which is c
BAN: 780406872
Port TN: 5145782613
Temp TN (if porting in): 4387287334
Port in/out: In
Request number: 5643017327517807
Issue: Request is in technical fallout and customer is OOS
Port
cx wants port in rhp line 6473432946

Port
incorrect Term affecting subsidy

HUP
sgi
ctn
rsv
issue Maintenance
issues
soc
removal Maintenance
issues
soc
removal Maintenance
issues
soc
removal Maintenance
issues
pcs_depl_partdep_pl_socs
error Maintenance
issues
yahoo

Maintenance
issues
dpn
reserve
issue Maintenance
issues
unable
to
add
$10
msf
discount Maintenance
issues
port
daemon
failures Port
port
daemon
failures Port
port
daemon
failures Port
port
daemon
failures Port
port
daemon
failures Port
port
daemon
failures Port
port
daemon
failures Port
port
daemon
failures Port
port
daemon
failures Port
port
daemon
failures Port
port
daemon
failures
Port

Maintenance
issues
ppc Maintenance
issues
mps
rejects
etm
subsidy Subsidy
bac
error Maintenance
issues
pi
port
no.
Port
commitment HUP
Cancel
HUP HUP
Return
HUP HUP
Data
block
soc Maintenance
issues
SOC
Buffer
issue Maintenance
issues
Mark
as
PO Port
Red--Tuxedo
error
issue,
when
porting
in
no.
checked
logs,
failing
due
to
incoMaintenance
issues
Red--pp
ineligible
due
to
HUP,
check
logs,
failing
because
of
sharing
soc
issueMaintenance
issues
Red--Tuxedo
error
issue,
when
porting
in
no.
checked
logs,
failing
due
to
incoMaintenance
issues
Red--Charges
for
new
device
following
swap,
not
billed,
swap
was
done
in
Oct, Maintenance
issues
Red--Could
successfully
perform
activity
without
any
errors
in
non
prod(Update
Maintenance
issues
Red--Full
subsidy
expired
rather
than
partial
subsidy
expiration
w/partial
DSRMaintenance
issues
Orange--Usage
related
issue,
October
issue,
no
logs,
provided
basic
data
detaiMaintenance
issues
Please cancel ban , error message Maintenance
issues
Customer
trying
to
move
CTN
514-715-7262
from
old
ban
679382077-Open
to
new
ban
780609616-Open
as
an
additional
line.
Using
the
TOR
process
as
per
Nova,
we're
getting
the
error:
"1)
BAN
679382077.
Error
in
Bring
cycle
control
record.
status
147390511
2)
BAN
679382077.
Error
in
get
first
nonregular
bill
info.
status
147390511"
Maintenance
issues
Unable
to
remove
$15
temporary
suspension
lines
from
the
suspend
ban:
690317763to
the

main
KONE
BAN:
572887099.
Kindly
move
all
below
numbers
to
KONE
main
ban.
Tank
you.
Should
you
have
any
further
questions
kindly
reach
out
to
me
at
kimberley.allen@rci.rogers.com
Maintenance
issues
cx
requested
name
updated
to
[ALLA
PORUBOVA],
however
system
has
changedMaintenance
issues
Unable
to
complete
AAL
Activation
in
V21.
Error
in
V21

>
A
future
dated
activity
to
convert
the
Main
CTN
to
Non-Voice
Sharing
exists
on
the
account.

Voice
Sharing
Option
will
be
disabled.

Please
click
OK
to
continue
or
click
Cancel
to
stop
the
process.
Maintenance
issues
trying to cancel reserved ctn 6478217804/ cannot do ppc without cancelling re

Maintenance
issues
Centre Ice case 2017-10-09009 - Adding data top up removed 6 features fro Customer
query
Centre Ice case: 2017-11-09686 - Customer changed their plan mid-cycle (fro MPS
cx wants to do a TOR for homephone# 416-229-9010 from account#48327323 Maintenance
issues
Unable
to
cancel
BAN
due
to
V21
system
issue
(.
1)
TPENOENT
-
no
entry
founMaintenance
issues
account
766079560

not
showing
phone
number
4164544911
under
customer
p Maintenance
issues
Unable
to
pass
eligibility
to
port
in:
7807652220 port
HUP
Offers
for
Goofgle
Pixel
2
XL
devices
not
being
returned
by
Get
HUPOfferHUP
Special
characters
and
spaces
in
source
file
for
V21
(Nov
files) Maintenance
issues
account
re-sync Maintenance
issues
account
re-sync Maintenance
issues
account
re-sync Maintenance
issues
account
re-sync Maintenance
issues
port
failures Port
port
failures Port
port
failures Port
port
failures Port
port
failures Port
port
failures Port
port
failures Port
SOC
Buffer
issue Maintenance
issues
hup cancel button unavailable HUP
DTLDB --Was able to call Internationally Maintenance
issues
DSPSIA0QF --expire it to cycle close date of last month - 11/20/2017 and assi Maintenance
issues
Mark HUP as Returned HUP
SOC buffer issue Maintenance
issues
Red--Charges for new device following swap, not billed, swap was done in Oct, logs unavaialable, provided other
Red--PP
change,
error
in
csUpSub,
check
logs,
failing
for
multiple
ctns,
check
Maintenance
issues
Red--Subsidy issue, dsrf charged, sent details for subsidy expiration and latter HUP
Red--Device_history
missing
info,
imei_ban
incorrect
data,
no
reference
for
HUP
Red--Process gap issue HUP
complete
port
out/in
TN
to
new
RQI
temp port
complete
port
out/in
TN
to
new
RQI
temp port
complete
port
out/in
TN
to
new
RQI
temp port
Rogers
BCM
C10M11
-
BLCYRRT
rejected
bans
billing
rejects
V21
BIlling
Rejects
-
Need
to
fix
C03M11
Rejected
Bans billing
rejects
V21
Billing
rejects
C28M11-Please
fix
rerating
rejected
bans billing
rejects
V21
Billing
rejects
C25M11-Please
fix
rejected
bans billing
rejects
V21
Error Maintenance
issues
V21
Billing
rejects
C27M11-Please
fix
rerating
rejected
bans billing
rejects
V21
Billing
rejects
C11M11-Please
fix
rerating
rejected
bans billing
rejects
Transaction
cannot
be
completed HUP
Unable
to
access
service
tab 3rd
Tab
issue
Myrogers
does
not
show
data
manager
under
ipad
so
she
cant
manage
her
daUsage
Too
many
socs
in
profile
causing
CTN
to
be
locked. CTN
locked
Too
many
socs
in
profile
causing
CTN
to
be
locked. CTN
locked
Port
Too
many
socs
in
profile
causing
CTN
to
be
locked. Maintenance
issues
Too
many
socs
in
profile
causing
CTN
to
be
locked. Maintenance
issues
Unable
to
cancel
WBP,
getting
the
below
error
message port
Unable
to
perform
swap
repair HUP
Offer/Promotion Offer/Promotion
Can
you
please
change
the
status
of
TN
5193042516
to
POT
in
V21. PORT
Remove
from
tech
queue PORT
Link
of
Temp
no
from
PI
no PORT
Complete
5
PO
request-
1
remaining PORT
Cancel
pending
HUP
order
in
V21 Hup
Port Port
Unable
to
cancel
future
dated
PPC port
incorrect
billing
name incorrect
billing
name
Cannot
mark
the
IMEI
as
return
from
Oracle HUP
PORT PORT
PORT PORT
-
Please
delete
the
future
plan
request
for
416-995-8084
-
New
plan
-
CON242Maintenance
issues
cx
requested
name
updated
to
Irina
Oaks,
however
system
has
changed
name
to
NA
NA.
Pls
forward
case
to
Raelene
C
for
Maintenance
issues
cx
requested
name
updated
to
Irina
Oaks,
however
system
has
changed
name
to
NA
NA.
Pls
forward
case
to
Raelene
C
for
Maintenance
issues
HUP
cannot
be
processed HUP
failing
Cancel
order
in
oracle Hup
Cancel
order
in
oracle Hup
Cancel
pending
port
request PORT
Please
look
into
account
upon
pp
change
to
69$
large
plan
V21
will
no
longer
allow
access
on
the
CTN
514-758-7125
Cancel
order
in
oracle Hup
Cancel
order
in
oracle Hup
Cancel
order
in
oracle Hup
Cancel
order
in
oracle Hup
Remove
soc
-
Too
many
rows
issue Maintenance
issues
Incorrect
usage
showing
in
online Usage
Sharedbov
expired
at
sub
level. Maintenance
issues
IDV
code
for
Rogers
was
added
to
this
ban
,
and
we
cannot
remove.
verified
rogers/fido
procedures.
Maintenance
issues
ctn
is
not
showing
up
when
doing
a
activation. Maintenance
issues
RDD
M2228822
unable
to
convert
the
current
plan
to
share
everything
plan
dMaintenance
issues
DPLSIA09T
data
soc
not
appearing
in
v21
for
data
sharing
on
this
line
under
the
above
account
new
line
was
TOR
'd
in
647-
Maintenance
issues
FileSystem
space
utilization
for
Logical
Disk
G:of
type
NTFS
-
Minor
threshold
exceeded.
Maintenance
issues
FileSystem
space
utilization
for
Logical
Disk
G:
of
type
NTFS-
Major
threshold
exceeded.
Maintenance
issues
FileSystem
space
utilization
for
Logical
Disk
G:
of
type
NTFS
-
Warning
threshold
exceeded.
Maintenance
issues
V21
WMS
errors

Maintenance
issues

V21
-
WMS
is
currently
unavailable

V21
Billing
rejects
C02M11
,C09M11,C27M11

Maintenance
issues

billing
rejects
trying
to
change
plan
giving
error
code
v21
data
not
found
Maintenance
issues
Creating case to have BCB removed from CTNs as receiving error Price Plan "CU
Maintenance
issues
V21
-
Unable
to
release
test
accounts Maintenance
issues
Account
re-sync
Customer
query
V21
CSM
-
Batch
file
not
received
since
2017
-
11
-26
06:55 Customer
query
the client was willing to change his price plan to CONM420KC 7GB $62 in order Maintenance
issues
to have more data but it was not possible to
RECAP/RESYNC

Call
Center/Retail
require
customer
information
to
be
resyn Maintenance
issues
Switch
back
to
paper
billing billing
Unable
to
apply
Desjardin
Discount
to
V21
accounts
getting
error
message Usage
V21
-
user
getting
multiple
errors
when
updating
username
on
another
line
in
the
same
account
Number
of
Unison
Users Customer
query
Device
subsidy
not
displaying
cx
account
Subsidy
tuxrdo
error Maintenance
issues
subsidy Subsidy
unable
to
perform
TOR Maintenance
issues
oneview
and
v21
usage
not
matching Issue
with
other
frontend
Please
determine
why
CTN
was
billed
RLH
rates
when
not
currently
enrolled
in
Roam
Like
Home MPS
No
Unread
Request
-
table
HUP_UPGRADE_HISTORY
Issue
with
other
frontend
error
during
ppc Maintenance
issues
cannot
activare
sim Maintenance
issues
Red--tec
notifications
for
MACC
backout
not
sent,handled
by
AR,
reverted
accordingly
Maintenance
issues
Product
level
soc
missing
at
ban
level Maintenance
issues
Mark
as
PO
error Port
Incorrectly
assigned
to
queue,
MW
asking
for
new
examples,
should
be
sent
Maintenance
issues
Red--Usage
related
issue,
confirmed
with
MPS,
Data
bucket
size
is
currently Maintenance
issues
Red--AAL
CTN
506-899-0010
is
missing
from
discount
window,
logs,
filteringou Maintenance
issues
IdentityIQ
Access
Request
Catalog
Task Service
Request
IdentityIQ
Access
Request
Catalog
Task Service
Request
IdentityIQ
Access
Request
Catalog
Task Service
Request
IdentityIQ
Access
Request
Catalog
Task Service
Request
IdentityIQ
Access
Request
Catalog
Task Service
Request
IdentityIQ
Access
Request
Catalog
Task Service
Request
IdentityIQ
Access
Request
Catalog
Task Service
Request
IdentityIQ
Access
Request
Catalog
Task Service
Request
IdentityIQ
Access
Request
Catalog
Task Service
Request
IdentityIQ
Access
Request
Catalog
Task Service
Request
IdentityIQ
Access
Request
Catalog
Task Service
Request
Category 2 Category 3
reassign
main Shared
bov
Port
Out Port
Daemon
Trx
failed
ECF Early
cancellation
charge
add/remove
soc overage
soc
Port
Out Port
Daemon
Trx
failed
subsidy subsidy
Tab
3 error
when
trying
to
fetch
sub
profile
Port
Out Port
Daemon
Trx
failed
Port
Out Port
Daemon
Trx
failed
add/remove
soc Too
many
feature
-
needs
fix
cancellation Cancel
sub
error
subsidy subsidy
Reserve
from
SGI reserve
sub
failure
Port
Out Port
Daemon
Trx
failed
Port
Out Port
Mark
as
PO
in
DB
add/remove
soc UPSELL
SOC
did
not
Rollover
Financing Early
cancellation
charge
Financing Early
cancellation
charge
Customer
query Customer
query
billing
rejects billing
rejects
ware
payments
to
dealers
hup hup
hup hup
add/remove
soc overage
soc
Port
Out Port
Mark
as
PO
in
DB
add/remove
soc Dealer
franchise
error
Port
Out Port
Mark
as
PO
in
DB
hup hup
Port
Out Port
Mark
as
PO
in
DB
Port
Out Port
Daemon
Trx
failed
Port
Out Port
Daemon
Trx
failed
Port
Out Port
Daemon
Trx
failed
TOC/TEC 3rd
party
issue
reassign
main Shared
bov
reassign
main Shared
bov
SIM/IMEI Sim/imei
add/change
issue
d
Promotional
SOC
may
or
may
not
deploy
depending
on
how
it's
add/remove
soc Add/remove
soc
error
Financing Early
cancellation
charge
Financing Early
cancellation
charge
add/remove
soc Add/remove
soc
error
add/remove
soc Add/remove
soc
error
Port
Out Port
Mark
as
PO
in
DB
add/remove
soc overage
soc
add/remove
soc overage
soc
hup hup
Port
Out Port
Mark
as
PO
in
DB
Yahoo Yahoo
soc
Yahoo Yahoo
soc
Financing Early
cancellation
charge
Financing Early
cancellation
charge
add/remove
soc Add/remove
soc
error
File
Space
Issue space
issue
on
rwiesnapilkr.rci.rogers.ca
File
Space
Issue space
issue
on
billing
rejects billing
rejects
billing
rejects billing
rejects
Yahoo Yahoo
soc
Yahoo Yahoo
soc
Change
PP Change
pp
error
reassign
main reassign
main
failure
Port
Out Port
Mark
as
PO
in
DB
Port
Out Port
Daemon
Trx
failed
Port
Out Port
Daemon
Trx
failed
Port
Out Port
Daemon
Trx
failed
Port
Out Port
Daemon
Trx
failed
add/remove
soc Add/remove
soc
error
Tab
3
File
Space
Issue space
issue
on
File
Space
Issue space
issue
on
Port
Out Port
Daemon
Trx
failed
Port
Out Port
Mark
as
PO
in
DB
Port
Out Port
Mark
as
PO
in
DB
hup hup
add/remove
soc Too
many
feature
-
needs
fix
hup hup
hup hup
hup hup
Financing Early
cancellation
charge
Port
Out Port
Mark
as
PO
in
DB
Subsidy subsidy
Subsidy subsidy
add/remove
soc Add/remove
soc
error
add/remove
soc Add/remove
soc
error
add/remove
soc overage
soc
Port
Out Port
Mark
as
PO
in
DB
hup hup
hup hup
add/remove
soc Add/remove
soc
error
Subsidy subsidy
cancellation Cancel
sub
error
cancellation Cancel
sub
error
Subsidy subsidy
Subsidy subsidy
Port
Out Port
Mark
as
PO
in
DB
add/remove
soc overage
soc
add/remove
soc overage
soc
Port
Out Port
Mark
as
PO
in
DB
add/remove
soc Add/remove
soc
error
hup hup
Subsidy subsidy
hup hup
Yahoo Yahoo
soc
cancellation Cancel
sub
error
add/remove
soc Too
many
feature
-
needs
fix
add/remove
soc overage
soc
Port
Out Port
Mark
as
PO
in
DB
add/remove
soc Too
many
feature
-
needs
fix
hup hup
Financing Early
cancellation
charge
Financing Early
cancellation
charge
Subsidy subsidy
add/remove
soc Add/remove
soc
error
add/remove
soc Add/remove
soc
error
Port
Out Port
Mark
as
PO
in
DB
Port
Out Port
Mark
as
PO
in
DB
Port
Out Port
Mark
as
PO
in
DB
add/remove
soc CSR
activity
done
in
err
Discount Related
to
Fix
of

INC0701093
e on this line
Port
Out Port
Mark
as
PO
in
DB
Port
Out Port
Mark
as
PO
in
DB
Port
Out Port
Mark
as
PO
in
DB
UPSELL
SOC
issue UPSELL
SOC
did
not
Rollover
Subsidy Subsidy
expired
during
swap
Port
Out Port
Mark
as
PO
in
DB
ADD
soc
at
Ban
level
failure Auto
Resolve
window
error
Convert
to
Share
Plan Convert
to
Share
Plan
add/remove
soc add/remove
soc
Change
PP Change
PP
LD LD stand-alone provision
HUP HUP/Swap
cancellation
buton
add/remove
soc Change
pp
error
cancellation Financing
issue
Subsidy subsidy
Subsidy subsidy
Suspend Suspend
Activate 3rd
party
issue
Activate 3rd
party
issue
Price
Plan
Offer/Promotion
Cancellation
TNT
Cancellation
Offer/Promotion
TNC
Price
Plan
SOC/Feature
Price
Plan
SOC/Feature
SOC/Feature
SOC/Feature
Price
Plan
Consolidation
TOR/CHOWN
Price
Plan
Price
Plan
Activation
SOC/Feature
Reactivation
Share
Everything
+
Experience
Share
Everything
+
Experience
Consolidation
Vision
21
Technical
Issue
Price
Plan
SOC/Feature
SOC/Feature
Share
Everything
+
Experience
Share
Everything
+
Experience
Erred
Usage
Share
Everything
+
Experience
Share
Everything
+
Experience
Vision
21
Technical
Issue
TNC
Share
Everything
+
Experience
Price
Plan
Account
not
in
ICM
HUP
Port
Out Port
Mark
as
PO
in
DB
Port
Out Port
Daemon
Trx
failed
Port
Out Port
Daemon
Trx
failed
Subsidy subsidy
add/remove
soc overage
soc
Financing Early
cancellation
charge
Port
Out Port
Mark
as
PO
in
DB
Port
Out Port
Mark
as
PO
in
DB
alls,
PFB
recent
sample
transactions.
Port
Out Port
Mark
as
PO
in
DB
Port
Out Port
Mark
as
PO
in
DB
Port
Out Port
Mark
as
PO
in
DB
port
in Port
Daemon
Trx
failed
port
in Port
Daemon
Trx
failed
port
in Port
Daemon
Trx
failed
add/remove
soc
Port
Out Port
Daemon
Trx
failed
Port
Out Port
Daemon
Trx
failed
Port
Out Port
Mark
as
PO
in
DB
issue
add/remove
soc overage
soc
add/remove
soc overage
soc
Subsidy subsidy
Subsidy subsidy
add/remove
soc Add/remove
soc
error
PTP
Financing Early
cancellation
charge
add/remove
soc overage
soc
add/remove
soc overage
soc
add/remove
soc overage
soc
add/remove
soc Dealer
franchise
error
add/remove
soc Dealer
franchise
error
add/remove
soc overage
soc
add/remove
soc Dealer
franchise
error
add/remove
soc Add/remove
soc
error
add/remove
soc overage
soc
add/remove
soc overage
soc
add/remove
soc
add/remove
soc
add/remove
soc
add/remove
soc
MAM
issue
MAM
issue
ount
in
wholesale
portal
and
getting
Texedo
error
HUP cancle
order
from
read
status
TOC/TEC MW
HUP HUP
UPSELL
SOC
issue soc
not
deployed
to
all
subs
File
Space
Issue space
issue
on
File
Space
Issue space
issue
on

clicked,
error
appears
h
it
was
added
Port
Out Port
Mark
as
PO
in
DB
Port
Out Port
Mark
as
PO
in
DB
Data Dealer
franchise
error
Data Dealer
franchise
error
Data Physical
device
data
mismatch
Data
Port
Out Port
Mark
as
PO
in
DB
Port
Out Port
Mark
as
PO
in
DB
Data HUP
Data LD stand-alone provision
Data srv_ftr_history
pk
issue
Financing Early
cancellation
charge
Data TDV
Link
issue
Subsidy HUP
Data soc
is
active
on
a
profile
before
it’s
effective
date
Data Auto
Resolve
window
error
Data BANK_BRANCH
RT
Issue
MFT
team
Customer
query Customer
query
Customer
query Customer
query
Profile User
profile
does
not
have
access
Profile User
profile
does
not
have
access
File
Space
Issue space
issue
on
Port
Out Port
Mark
as
PO
in
DB
Port
Out Port
Mark
as
PO
in
DB
Port
Out Port
Mark
as
PO
in
DB
issue
ything yet require from CSM

eligibility, Exclude feature CALLID and proceed
Port
Out Port
Mark
as
PO
in
DB
add/remove
soc overage
soc
please check and confirm whether it's correct value and in sync with you database?If not what steps can be taken to make it in sync or an
please check and confirm whether it's correct value and in sync with you database?If not what steps can be taken to make it in sync or an
Subsidy subsidy
Port
Out Port
Daemon
Trx
failed
Port
Out Port
Daemon
Trx
failed
Port
Out Port
Mark
as
PO
in
DB
Port
Out Port
Mark
as
PO
in
DB
HUP CSR
activity
done
in
err
Port
Out Port
Mark
as
PO
in
DB
Port
Out Port
Mark
as
PO
in
DB
Port
Out Port
Mark
as
PO
in
DB
Port
Out Port
Mark
as
PO
in
DB
Port
Out Port
Mark
as
PO
in
DB
HUP CSR
activity
done
in
err
HUP Code
fix
issue
Port
Out Port
Daemon
Trx
failed
ware
payments
to
dealers
data cancel
PTP
csm
online
setup
profile Vision-V21-technical
issue
issue
issue
issue
profile
Customer
query Customer
query
issue
data
issue
data
data
issue
issue
data
Customer
query Customer
query
subsidy
data
port
in
port
in
File
Space
Issue space
issue
on
File
Space
Issue space
issue
on
File
Space
Issue space
issue
on
billing
rejects billing
rejects
csm
online
setup assigned
to
citrix
to
cehck
billing
rejects billing
rejects
billing
rejects billing
rejects
issue
adjustment
add/remove
soc add/remove
soc
add/remove
soc add/remove
soc
HUP HUP
Data
Data
Data Add/remove
soc
error
Subsidy Commitment
issue
Subsidy Commitment
issue
Port Port
Mark
as
PO
in
DB
Data Add/remove
soc
error
Port Port
Mark
as
PO
in
DB
Port Port
Mark
as
PO
in
DB
add/remove
soc overage
soc
Data Add/remove
soc
error
Port
Out Port
Daemon
Trx
failed
Port
Out Port
Daemon
Trx
failed
Data reassign
main
failure
Data
HUP Swap
reversal
failure
HUP Commitment
issue
pk
issue
HUP Swap
reversal
failure
Data Add/remove
soc
error
pk
issue
Data
Data Add/remove
soc
error
Data Add/remove
soc
error
add/remove
soc overage
soc
Port Port
Mark
as
PO
in
DB
Port Port
Mark
as
PO
in
DB
add/remove
soc overage
soc
Data Add/remove
soc
error
Port Port
Mark
as
PO
in
DB
add/remove
soc overage
soc
add/remove
soc overage
soc
Financing Early
cancellation
charge
Data Convert
to
Share
Plan
Financing Early
cancellation
charge
Financing Early
cancellation
charge
Financing Early
cancellation
charge
billing
rejects billing
rejects
csm
online
issue issue
caused
at
the
time
of
tux
reboot
customer
query data
e. Customer has recieved the SIM cards

Change
CTN Change
ctn
error
Financing Early
cancellation
charge
Financing Early
cancellation
charge
Profile
Financing Early
cancellation
charge
Port
Out Port
Daemon
Trx
failed
Port
Out Port
Mark
as
PO
in
DB
Change
PP Change
pp
error
Financing Early
cancellation
charge
Financing Early
cancellation
charge
HUP HUP
Port
Out Port
Daemon
Trx
failed
Port
Out Port
Daemon
Trx
failed
add/remove
soc overage
soc
HUP
Port
Out Port
Mark
as
PO
in
DB
Tab
3
add/remove
soc
add/remove
soc overage
soc
Port
Out Port
Mark
as
PO
in
DB
Port
Out Port
Mark
as
PO
in
DB
Port
Out Port
Mark
as
PO
in
DB
Port
Out Port
Mark
as
PO
in
DB
add/remove
soc overage
soc
Port
Out Port
Mark
as
PO
in
DB
add/remove
soc Dealer
franchise
error
add/remove
soc Add/remove
soc
error
add/remove
soc Dealer
franchise
error
Order
for
Activation Reserved
CTN
field
blank
Order
for
Activation Reserved
CTN
field
blank
Order
for
Activation Reserved
CTN
field
blank
Order
for
Activation Reserved
CTN
field
blank
Order
for
Activation Reserved
CTN
field
blank
Order
for
Activation Reserved
CTN
field
blank
Order
for
Activation Reserved
CTN
field
blank
Order
for
Activation Reserved
CTN
field
blank
Order
for
Activation Reserved
CTN
field
blank
Order
for
Activation Reserved
CTN
field
blank
Order
for
Activation Reserved
CTN
field
blank
Order
for
Activation Reserved
CTN
field
blank
Order
for
Activation Reserved
CTN
field
blank
Order
for
Activation Reserved
CTN
field
blank
Order
for
Activation Reserved
CTN
field
blank
Order
for
Activation Reserved
CTN
field
blank
Order
for
Activation Reserved
CTN
field
blank
Order
for
Activation Reserved
CTN
field
blank
Order
for
Activation Reserved
CTN
field
blank
Order
for
Activation Reserved
CTN
field
blank
Order
for
Activation Reserved
CTN
field
blank
Order
for
Activation Reserved
CTN
field
blank
Order
for
Activation Reserved
CTN
field
blank
Order
for
Activation Reserved
CTN
field
blank
Order
for
Activation Reserved
CTN
field
blank
File
Space
Issue space
issue
on
billing
rejects billing
rejects
blocking
SOC
present
in
backenddata
cannot
be
used
although
correct
APN
settings
other
frontend
issue incorrect
details
showing
up
on
dashboard
csm
online
issue bluescreen
Port
Out Port
Mark
as
PO
in
DB
Activate Customer
query
Activate Customer
query
Port
Out Port
Daemon
Trx
failed
Port
Out Port
Daemon
Trx
failed
Port
Out Port
Daemon
Trx
failed
Port
Out Port
Daemon
Trx
failed
port
in Port
Daemon
Trx
failed
port
in Port
Daemon
Trx
failed
port
in Port
Daemon
Trx
failed
add/remove
soc VM
Issue
port
in Port
Daemon
Trx
failed
port
in Port
Daemon
Trx
failed
port
in Port
Daemon
Trx
failed
port
out Port
Daemon
Trx
failed
port
out Port
Daemon
Trx
failed
port
out Port
Daemon
Trx
failed
port
out Port
Daemon
Trx
failed
port
out Port
Daemon
Trx
failed
File
Space
Issue space
issue
on
File
Space
Issue space
issue
on
File
Space
Issue space
issue
on
File
Space
Issue space
issue
on
File
Space
Issue space
issue
on
File
Space
Issue space
issue
on
File
Space
Issue space
issue
on
File
Space
Issue space
issue
on
File
Space
Issue space
issue
on
File
Space
Issue space
issue
on
Subsidy Subsidy
Data Data
HUP HUP
Activate CTN
invisible
on
day
1
of
activation
Activate CTN
invisible
on
day
1
of
activation
Activate CTN
invisible
on
day
1
of
activation
Activate CTN
invisible
on
day
1
of
activation
Activate CTN
invisible
on
day
1
of
activation
Activate CTN
invisible
on
day
1
of
activation
Activate CTN
invisible
on
day
1
of
activation
Activate CTN
invisible
on
day
1
of
activation
Activate CTN
invisible
on
day
1
of
activation
add/remove
soc overage
soc
Data Dealer
franchise
error
HUP cancle
order
from
read
status
Discount Update
Waiver
fields
Data Add/remove
soc
error
Tab
3 Add/remove
soc
error
Financing Early
cancellation
charge
Financing Early
cancellation
charge
Financing Early
cancellation
charge
Financing Early
cancellation
charge
Financing Early
cancellation
charge
Financing Early
cancellation
charge
Financing Early
cancellation
charge
port
in Port
Daemon
Trx
failed
Data nvuo_multi_subscriber_save
Subsidy Subsidy
Port
Out Port
Daemon
Trx
failed
Reserve
from
SGI
Financing Wrong
email
id
in
Database
Port
in
Port
Daemon
Trx
failed
port
in Port
Daemon
Trx
failed
port
in Port
Daemon
Trx
failed
port
in Port
Daemon
Trx
failed
port
in Port
Daemon
Trx
failed
port
in Customer
query
Subsidy Subsidy
Reserve
from
SGI
add/remove
soc
add/remove
soc
add/remove
soc
Change
PP
Yahoo Yahoo
soc
Reserve
from
SGI
Discount
Port
Out Port
Daemon
Trx
failed
Port
Out Port
Daemon
Trx
failed
Port
Out Port
Daemon
Trx
failed
Port
Out Port
Daemon
Trx
failed
Port
Out Port
Daemon
Trx
failed
Port
Out Port
Daemon
Trx
failed
Port
Out Port
Daemon
Trx
failed
Port
Out Port
Daemon
Trx
failed
Port
Out Port
Daemon
Trx
failed
Port
Out Port
Daemon
Trx
failed
Port
Out Port
Daemon
Trx
failed
Change
PP
Change
PP
Subsidy subsidy
BAC
Port Port
Data Commitment
issue
Data HUP/Swap
cancellation
buton
Data HUP/Swap
cancellation
buton
Data
Data Add/remove
soc
error
Port Port
Mark
as
PO
in
DB
Data Reserve
from
SGI
Change
PP HUP
Data Reserve
from
SGI
HUP HUP
HUP HUP
Subsidy HUP
Usage Usage
Cancellation Cancel
ban
error
TOR TOR
error
TOR Too
many
feature
-
needs
fix
address/name
change
failure address/name
change
failure
Activate CSR
activity
done
in
err
Release Release
sub
error
Customer
query Customer
query
MPS MPS
TOR TOR
error
Release Release
sub
error
profile 3rd
party
issue
port port
HUP HUP
Data Data
Maintenance
issues Maintenance
issues
Maintenance
issues Maintenance
issues
Maintenance
issues Maintenance
issues
Maintenance
issues Maintenance
issues
Port
Out Port
Daemon
Trx
failed
Port
Out Port
Daemon
Trx
failed
Port
Out Port
Daemon
Trx
failed
Port
Out Port
Daemon
Trx
failed
Port
Out Port
Daemon
Trx
failed
Port
Out Port
Daemon
Trx
failed
Port
Out Port
Daemon
Trx
failed
Data Add/remove
soc
error
Data HUP/Swap
cancellation
buton
Data
Data
Data HUP/Swap
cancellation
buton
Data Add/remove
soc
error
Data Subsidy
Change
PP Change
PP
Subsidy Subsidy
HUP Subsidy
HUP Subsidy
port
out Port
Daemon
Trx
failed
port
out Port
Daemon
Trx
failed
port
out Port
Daemon
Trx
failed
billing
rejects billing
rejects
billing
rejects billing
rejects
billing
rejects billing
rejects
billing
rejects billing
rejects
Profile Valid
csm
ol
error
message
billing
rejects billing
rejects
billing
rejects billing
rejects
NAC
AAL Transaction
cannot
be
completed
Unable
to
access
service
tab Unable
to
access
service
tab
Usage Unable
to
utilize
data
manager
with
tablet
device
Too
many
socs Too
many
socs
Too
many
socs Too
many
socs
Complete
PO
request Complete
PO
request
add/remove
soc Too
many
feature
-
needs
fix
add/remove
soc Too
many
feature
-
needs
fix
port
in Port
Daemon
Trx
failed
Unable
to
perform
swap
repair Tuxedo
error:
TPESVCERR
Update
messages
from
SS
to
V21
tuxedo
service
'csSvApiSub00
PORT Port
Mark
as
PO
in
DB
PORT Remove
from
tech
queue
PORT Link
of
Temp
no
from
PI
no
PORT Msg:Failed
to
close
cursor
of

Adj
&
Loy_red
cursor
in
HUP
reversal
Hup Cancel
order
in
oracle
port
out Port
Mark
as
PO
in
DB
port
in Port
Daemon
Trx
failed
Billing
name
was
updated
to
"NA
NA"
with
no
indication
as
to
why.
Billing
name
was
updated
to
"NA
NA"
with
no
indication
as
to
why.
HUP IMEI
mark
as
return
port
out Port
Mark
as
PO
in
DB
port
out Port
Daemon
Trx
failed
add/remove
soc soc
not
deployed
to
all
subs
address/name
change
change
failure
address/name
change
change
failure
HUP
in
error Company
code
not
present
in
RT
tables
Hup Cancel
order
in
oracle
Hup Cancel
order
in
oracle
port
out Port
Mark
as
PO
in
DB
CTN
514-758-7125
Hup Cancel
order
in
oracle
Hup Cancel
order
in
oracle
Hup Cancel
order
in
oracle
Hup Cancel
order
in
oracle
Data Add/remove
soc
error
Usage Usage
Data Missing
SHAREDBOV
Data Data
error
unable
to
activate
the
Subscriber
CTN
activation
Data Calling
blbn_olnrc
with

ban
718318603
,
olBnInfo.ban_key.ban
=
718318603
Data Incorrect
Payee
indicator.
File
Space
Issue space
issue
on
File
Space
Issue space
issue
on
File
Space
Issue space
issue
on
Data Data
Data Data
billing
rejects billing
rejects
change
pp Change
pp
error
Discount Discount
not
added/disc
missing
Release Release
sub
error
Customer
query Customer
query
Customer
query Customer
query
change
pp Change
pp
error
Maintenance
issues Maintenance
issues
billing
billing
add/remove
soc add/remove
soc
Customer
query Customer
query
Subsidy Subsidy
Maintenance
issues Maintenance
issues
Subsidy
TOR
Usage
Roam
HUP
Change
PP
HUP
TOC/TEC TOC/TEC
Data Add/remove
soc
error
Port Port
Data
Data Data
bucket
Discount Missing
discount
Incorrect
assignment
to
CSM Incorrect
assignment
to
CSM
Incorrect
assignment
to
CSM Incorrect
assignment
to
CSM
Incorrect
assignment
to
CSM Incorrect
assignment
to
CSM
Incorrect
assignment
to
CSM Incorrect
assignment
to
CSM
Incorrect
assignment
to
CSM Incorrect
assignment
to
CSM
Incorrect
assignment
to
CSM Incorrect
assignment
to
CSM
Incorrect
assignment
to
CSM Incorrect
assignment
to
CSM
Incorrect
assignment
to
CSM Incorrect
assignment
to
CSM
Incorrect
assignment
to
CSM Incorrect
assignment
to
CSM
Incorrect
assignment
to
CSM Incorrect
assignment
to
CSM
Incorrect
assignment
to
CSM Incorrect
assignment
to
CSM
Solution applied
Unexpired
both
the
socs
and
again
tried
it
worked.
Customer
asking
tables
not
properly
updated,
it
is
still
showing
rogers.
Investigated
and
found
it
was
ported
out
to
some
other
successfully.
data
seems
to
be
fine
PT
already
there
and
working
on
it
LSMS data in V21 is synced with Canadian database by the delta processes which runs throughout the day after every two hours
updating
inbound_port_request
table
as
null
and
continuous
monitor
the
deamon
and
check
if
the
row
is
removed.
Now
c
updating
table
as
null
and
continuous
monitor
the
deamon
and
check
if
the
row
is
removed.
Now
c
updating
table
as
null
and
continuous
monitor
the
deamon
and
check
if
the
row
is
removed.
Now
c
Reassinged
to
MW
since
it
is
a
wtc
call
issue.
found
error
in
csGtContact
WTC
call
it
was
fixed
now.
Hence
asked
to
retry.
it
was
fixed
now.
Hence
asked
to
retry.
in
the
input
NEW_IMEI
was
provided
wrong.
Hence
asked
to
provide
proper
IMEI
and
try
again
sent
to
MW
to
check
alert
sent
to
MW
to
check
alert
sent
to
MW
to
check
alert
sent
to
MW
to
check
alert
Asked
some
more
Info
Code
issue.
Fix
is
ready.
Will
handle
it
with
PT00465315.
Already
changed
PP
Upadted
BSN_DPN
indicator
Subsriber
moved
to
Ban.
Cleared
data
issue
in
SF
ctn:
204-294-0355
is
AAL
and

204-807-0234
is
the
mainline
now.
Fixed
CTN_SEQ_NO
for
CTN
416-737-4350.
Please
retry
the
activity.
Swap
CTN_SEQ_NO.
plan
is
sales
expired
price
plan-CON2420KZ
is
sales
expired
on
10/16/2017.
Still
you
want
to
add
this
PP
?
SOC
OPTOUT50

is
not
available
in
V21
SOC
list
as
its
sales
expired
on
11/2/2017.
Data
fixed
for
table
for
EQUIPMENT_SUBSIDY.
backup
table
CT13031865_bkp.
Asked
more
info
Case
is
closed.
Expired
entry
from
yahoo_account
table
The
'System
Unavailable'
error
is
not
a
V21
CSM
error.
The
'System
Unavailable'
error
is
not
a
V21
CSM
error.
Moved
to
MPS
Data
has
created
in
ICM_TRANSACTIONS
table
for
re-push.
Please
re-push
it
Need
to
choose
PP
and
then
retry
Activation.
Asked
more
info
Data
has
created
in
ICM_TRANSACTIONS
table
for
re-push.
Please
re-push
it
CTN
is
in
Cancelled
State.
Name
data
corrected.
We
don't
see
any
entry
in
tab_trx_summary

for
FINANCING

now
for
ban
=601264807
and
subscriber_no
='4377748484'.
D
Feature
which
was
duplicate
was
removed
Feature
which
was
duplicate
was
removed
For
V21
accounts
with
IDV
checked
when
the
agent
is
changing
the
price
plan
on
a
"Secondary
Device/additional
line"
the
The
product
owners
have
confirmed
that
the
message
should
only
display
when
changes
are
being
made
to
the
primary
nu
For
the
two
contracts
atached,
Subsidy
should
have
been
350
and
450
however
it
is
giving
an
incorrect
number
and
an
err
user
was
able
to
do
auto
charges
before,
it
stopped
working
yesterday
User
stated:
when
i
do
a
HUP
that
should
be
auto
charged
automatically
it
doesnt
show
up
on
the
memo
but
when
another
person
does
it
with
the
same
step
they
are
able
to
do
auto
charge.
it
just
doesnt
auto
charge
when
v21
should
be
able
to
do
so
user
has
the
same
issue
on
a
different
computer
and
this
happens
on
all
accounts
please
fix,
review,
refresh
permission/profile
CBLDUP
error
:

There
are
duplicate
CTNS

on
R46
,
hence
the
issue
…
For
example
see
the
atached
file
,
you
have
multiple
CTNS
on
the
same
ban
for

R46.
46
597783794
597783794
0091
9055979081ors
in
wcd
files
Duplicate
data
present
in
Physical_device
sent
to
MW
to
check
alert
sent
to
MW
to
check
alert
not
active
but
absent
Job
CSEMPLDSC
not
putting
expiration
date
No
response
from
customer
hence
closed
ticket
No
details
in
ticket
and
no
emails
for
this
INC,
hence
closed
ticket
Referred
to
ID
Admin
team
to
check
permission
on
profile
Referred
to
ID
Admin
team
to
check
permission
on
profile
sent
to
MW
to
check
alert
what steps can be taken to make it in sync or any other information regarding you may like to share.
what steps can be taken to make it in sync or any other information regarding you may like to share.
SGI
data
miss
match
sent
to
MW
to
check
alert
sent
to
MW
to
check
alert
sent
to
MW
to
check
alert
billing
rejects
assigned
to
citrix
to
cehck
billing
rejects
billing
rejects
asked
for
further
info
provided
explanation
to
the
sender
Requested
correct
info
Standard
steps
of
parking
Port,
steps
in
mail.
Standard
steps
of
parking
Port,
steps
in
mail.
Data
corrected
in
SA
and
SF
from
OVERAGE50
and
ACCEPT50,
correct
data
retreived
from
cycle_control
and
billing_accoun
Soc
addition
at
ban
level
failing,
code
issue
identified
Standard
steps
of
parking
Port,
steps
in
mail.
Data
corrected
in
SA
and
SF
from
OVERAGE50
and
ACCEPT50,
correct
data
retreived
from
cycle_control
and
billing_accoun
Data
corrected
in
SA
and
SF
from
OVERAGE50
and
ACCEPT50,
correct
data
retreived
from
cycle_control
and
billing_accoun
CTN
is
canceled,
yet
being
charged,
unexpired
row
in
tab_trx_summary
primarily
causing
this,
sent
investigation
details
to
c
Buffer
issue
in
ctn_line_tier,
brought
in
limits
with
buffer,
retried,
successful,
sne
tss
CTN
is
canceled,
yet
being
charged,
unexpired
row
in
tab_trx_summary
primarily
causing
this,
sent
investigation
details
to
c
CTN
is
canceled,
yet
being
charged,
unexpired
row
in
tab_trx_summary
primarily
causing
this,
sent
investigation
details
to
c
CTN
is
canceled,
yet
being
charged,
unexpired
row
in
tab_trx_summary
primarily
causing
this,
sent
investigation
details
to
c
Investigation
details
on
mail
billing
rejects
There
are
no
PP
defined
that
match
both
these
criterion.
Below
are
the
number
group
for
which
numbers
are
available
for
FIDO.
provided
explanation
to
the
sender
Provided
the
required
info
Mismatch
count
in
V21
for
ban_atributes
tables.
resync
job
which
sync
data
between
V21
and
ECSS
is
not
completed.
fix
(change)
implemented
successfully
erroring
out
in
ctn_inv,
update
nl
columns
according
to
logs
resolved
according
to
discussion
on
mail
resolved
according
to
discussion
on
mail
changed
dpn
act
ind
in
subscriber
table
to
null
resolved
according
to
discussion
on
mail
auto
resolved
marked
pot
w
accoridng
to
existing
rules
updated
to
rogers
dealer
code
resolved
according
to
discussion
on
mail
resolved
according
to
discussion
on
mail
hup
table
updated
according
to
request
in
ticket
overage50
accept
50
data
corrected
hup
table
updated
according
to
request
in
ticket
sharedbov
active
in
sa
but
not
in
sf
marked
port
out
in
subscriber
table
subscriber
active
but
pp
not,
pp
made
active
soc
removed
via
script
overage50
accept
50
data
corrected
sent
to
MW
to
check
alert
fixed
bans
30-60,
in
progress
checked
blocking
SOC
andfeatures
and
asked
customer
for
further
info
provided
data
to
the
user
on
external
mail
chain
as
per
the
request
asked
user
to
retry
delete
from
ctn_inv_history

where
ctn='9058243029'
and
last_trx_date>'13-nov-2017'
Insert
into
CTN_INV
(CTN,
LAST_TRX_DATE,
SYS_CREATION_DATE,
OPERATOR_ID,
DL_SERVICE_CODE,
LAST_TRX_CODE,
CTN_STATUS,
LAST_TRX_UID,
NL,
NGP,
CONV_RUN_NO,
PRODUCT_TYPE,
PORTED_IN_IND)
Values
('9058243029',
TO_DATE('11/13/2017
17:24:28',
'MM/DD/YYYY
HH24:MI:SS'),
TO_DATE('11/13/2017
17:24:28',
'MM/DD/YYYY
HH24:MI:SS'),
5,
'NM217',
'POT',
'PO',
5,
'DPSIC',
'STV',
0,
'D',
'Y');
update
subscriber
set
operator_id='60001',application_id='SCRUPD',
where
subscriber_no='9058243029'
and
customer_id=768481947
Checked
subscriber
was
already
reserved,
so
sent
ticket
with
comments
that
no
failure
had
occurred
Checked
subscriber
was
already
reserved,
so
sent
ticket
with
comments
that
no
failure
had
occurred
~
3
Requests
belonged
to
"No
matching
NPA-NXX-LINE-RANGE"
error;
Solution
is
to
update
ported_in_ind
in
ctn_inv
to
'Y'
from
null.
~
3
requests
belonged
to
"unique
constraint
(RCAPPO.DW_SRV_LOG_PK)
violated"
error;
Solution
is
to
temporarily
delete
erroneous
entry
from
DW_SRV_LOG.
~
2
requests
belonged
to
"Invalid
SQL
Cursor
usage:
trying
to
CLOSE
a
CLOSEd
cursor"
error;
Solution
is
to
temporarily
delete
CHG_SEQ_NO_HDWE
from
below:
select
CHG_SEQ_NO_HDWE,
rowid,
a.*
from
hup_upgrade_history
a
where
ban
=
780094348
and
subscriber_no
=
'4168544501'
~
1
request
was
auto
resolved
Errors
are
similar
to
previous
ticket
CT13184872
Errors
are
similar
to
previous
ticket
CT13184872
but
in
additonaddition
there
was
an
error
of
pooling
soc
buffer
issue
which
is
not
yet
resolved.
Failed
to
close
cursor
of

Adj
&
Loy_red
cursor
in
HUP
reversal,

temporarily
delete
CHG_SEQ_NO_HDWE
from
below
select
CHG_SEQ_NO_HDWE,
rowid,
a.*
from
hup_upgrade_history
a
where
ban
=
780094348
and
subscriber_no
=
'4168544501'
update
set
request_status=null
where
ext_req_no='383F017328531536'
Log
showed
failure
in
AR
routine
for
charge
adjustment,
sent
to
AR
team
to
check
further
update
set
request_status=null
where
ext_req_no='6574017326505046'
Log
showed
issue
due
to
TAG
soc
exp
date
incorrect
in
cbm_ctn_list
table,
hence
correct
date
to
align
with
SA
SF
update
CBM_CTN_LIST
set
expiration_date='29-nov-2017'
where
update
set
request_status=null
where
ext_req_no='8303017328543392'
update
ctn_inv
set
orig_ngp='TOR'
where
ctn='6479972005'
update
ctn_inv_history
set
orig_ngp='TOR'
where
ctn='6479972005'
and
last_trx_date
>'1-oct-2017'
VM
soc
had
code
to
add
target_vm_type
as
S
only
for
insert
mode,
but
soc
was
trying
to
expire
and
failing
update
service_agreement
set
expiration_date=effective_date,
operator_id='60001',
sys_update_date=sysdate,dl_service_code='SCRPD'
where
ban=600872337
and
soc='RHPVISVM4'
and
expiration_date
is
null
update
service_feature
set
ftr_expiration_date=ftr_effective_date,
operator_id='60001',
sys_update_date=sysdate,dl_service_code='SCRPD'
where
ban=600872337
and
soc='RHPVISVM4'
and
ftr_expiration_date
is
null
Reprocessed
trx
and
checked
log
for
failure
in
AR
routine,
hence
assigned
to
AR
to
check
further
update
set
request_status=null
where
ext_req_no='6574017329553839'
Subscriber
already
cancelled
so
returned
ticket
Failure
in
AR
routine,
assigned
to
AR
team
to
check
further
it
was
failing
due
to
unique
key
constraint
in
dw_srv_log
table.
This
entry
is
created
using
SA
table
SOCs.
From
the
logs,
we
it
was
failing
due
to
unique
key
constraint
in
dw_srv_log
table.
This
entry
is
created
using
SA
table
SOCs.
From
the
logs,
we
it
was
failing
due
to
unique
key
constraint
in
dw_srv_log
table.
This
entry
is
created
using
SA
table
SOCs.
From
the
logs,
we
it
was
failing
due
to
unique
key
constraint
in
dw_srv_log
table.
This
entry
is
created
using
SA
table
SOCs.
From
the
logs,
we
it
was
failing
due
to
unique
key
constraint
in
dw_srv_log
table.
This
entry
is
created
using
SA
table
SOCs.
From
the
logs,
we
sent
to
MW
to
check
alert
sent
to
MW
to
check
alert
sent
to
MW
to
check
alert
sent
to
MW
to
check
alert
sent
to
MW
to
check
alert
sent
to
MW
to
check
alert
sent
to
MW
to
check
alert
sent
to
MW
to
check
alert
sent
to
MW
to
check
alert
sent
to
MW
to
check
alert
V21
sent
this
overage50
soc
expiration
transaction
to
switch
and
switch
sent
to
IUM
successfully
at
9/5/2017
10:37:22
AM
As
per
the
example
provided
in
the
mail,
BAN
768432346
is
a
business-Regular
account
(corp_type
=
'I'),
however
the
2
offers
defined
for
GPAD4BLK
is
defined
for
consumer
accounts
only.
(corp_type
=
'C)
Consumer
regular
with
MSD
are
considered
as
corp_tpye
=
'I'
and
hence
not
eligible
for
these
offers.
And
hence
are
filtered
out.
BAN/IMEI
and
others
details
were
not
provided,asked
to
provide
more
info
Issue
was
at
there
end
-
There
is
a
manual
check
required
to
complete
the
order
through
external
fulfilment.
Verified
if
ctn
is
active
currently
in
system
or
not,
if
not,
retry
in
non
prod,
if
successful,request
customer
to
retry
activation
Verified
if
ctn
is
active
currently
in
system
or
not,
if
not,
retry
in
non
prod,
if
successful,request
customer
to
retry
activation
Verified
if
ctn
is
active
currently
in
system
or
not,
if
not,
retry
in
non
prod,
if
successful,request
customer
to
retry
activation
Verified
if
ctn
is
active
currently
in
system
or
not,
if
not,
retry
in
non
prod,
if
successful,request
customer
to
retry
activation
Verified
if
ctn
is
active
currently
in
system
or
not,
if
not,
retry
in
non
prod,
if
successful,request
customer
to
retry
activation
Verified
if
ctn
is
active
currently
in
system
or
not,
if
not,
retry
in
non
prod,
if
successful,request
customer
to
retry
activation
Verified
if
ctn
is
active
currently
in
system
or
not,
if
not,
retry
in
non
prod,
if
successful,request
customer
to
retry
activation
Verified
if
ctn
is
active
currently
in
system
or
not,
if
not,
retry
in
non
prod,
if
successful,request
customer
to
retry
activation
Verified
if
ctn
is
active
currently
in
system
or
not,
if
not,
retry
in
non
prod,
if
successful,request
customer
to
retry
activation
Data
corrected
in
SA
and
SF
from
OVERAGE50
and
ACCEPT50,
correct
data
retreived
from
cycle_control
and
billing_accoun
Both
rogers
and
fido
dealer
code
present
for
one
ctn,
verify
ctn
actual
franchise
type,
if
found
rogers,
correct
Fido
dealer
co
Update
HUH
nad
PD,
read
order
to
be
marked
as
Cancelled
after
confirmation
in
CT.
Verify
data.
Use
script
in
ehpap312,
to
mark
waiver,
align
with
existing
patern
only
(date),
run
in
machine,
verify
in
SA,
SF,
Charge
Remove
soc
from
SA
and
SF
Activate
pp
for
ctn,
no
active
pp
in
sa
and
sf
resolved
according
to
discussion
on
mail
resolved
according
to
discussion
on
mail
resolved
according
to
discussion
on
mail
resolved
according
to
discussion
on
mail
resolved
according
to
discussion
on
mail
resolved
according
to
discussion
on
mail
resolved
according
to
discussion
on
mail
Update
inbound_port_request,
corrected
indicator
in
Subscriber
table
for
Reserved
ctn,
repush
Dependent
soc
active,
Related
soc
expired,
Checled
logs,
correct
data
in
SA
and
SF
The
corresponding

data
soc
'DSPSRA1F3'
against
this,
722254703

9056992604
is
active
under
the
profile
since
'11/15/20
Errors
are
similar
to
previous
ticket
CT13184872
and
on
request
had
Buffer
size
of
PL
SOCs
is
exceeded,
updated
payee_ind
of
D
to
M
and
of
M
to
D.
RROR:
NL
<DPSN1>
from
DPN_SWITCH_INFO
!=
NL
<DPSN4>
from
CTN_INV,
edited
nl
in
ctn_inv
to
DPSN1
Customer
asked
to
update
from
frontend
to
update
the
incorrect
email
address
in
order
to
receive
TEC
notification
Asked
customer
to
perform
the
activity
in
order
to
extract
the
logs
Request
shows
handled
already
subscriber
8076278568
is
cancelled
Issue
handled
already,
similar
to
CT13188136
update port_request set ext_req_no='5643017331587745', request_sts='O' where ext_req_no ='5
Currently
request
was
submited
with
Temp
TN
(if
porting
in):
4387287334
But
currently
in
V21
4387287334
is
an
Active
subscriber
under
ban
749368494
Hence
the
request
is
going
in
fallout
currently
request
is
cancelled
Kindly
resubmit
the
request
with
some
other
Temp
TN
The
subscriber
is
marked
as
ported
out
(POT,
W)
under
ban
722687548
since
9/19/2017
10:00:19
PM,
with
product_type
as
'D'
Hence
the
port
in
is
failing
No
recent
record
was
found
to
share
the
API
log
with
input
received
for
commitment
term
as
22/23
and,The
operator
id's
is
of
SSP
for
mentioned
records,
may
be
manual
error.Asked
to
provide
example.
NL
coming
in
input
is
not
matching
NL
in
ctn_inv
in
V21,
workaround
is
to
update
the
input
NL
from
SGI
in
V21
removed
via
script
update
removed
via
script
update
removed
via
script
update
fixed
SharedBov
mismatch
between
subscriber
0000000000
and
rest
of
subscribers
entry
in
yahoo_account
expired
NL
coming
in
input
is
not
matching
NL
in
ctn_inv
in
V21,
workaround
is
to
update
the
input
NL
from
SGI
in
V21
updated
waiver
fields
wrong
details
given
in
ticket
equipment_subsidy
erroneously
effective,
expired
it
asked
to
open
inc
as
this
was
for
billing
reject
reinstated
subsidy
in
db
manually
removed
entry
from
ban
discount
Request
to
remove
PI_SUBSCRIBER_NO
IN
SUBSCRIBER
TABLE
Removed
commitment
info
from
Equipment_subside,
contract,
subscriber
table
Standard
process,
already
sent
mail
to
team
Standard
process,
already
sent
mail
to
team
Data
lcock
soc
is
active,
customer
can
still
use
it,
sent
details
to
SC
to
check
from
network
side,
more
details
on
ct
Remove
soc
from
SA
and
SF
Standard
steps
of
parking
Port,
steps
in
mail.
when
porting
in
no.
checked
logs,
failing
due
to
incorrect
NL
details,
corrected
from
RT
in
CTN
INV
pp
ineligible
due
to
HUP,
check
logs,
failing
because
of
sharing
soc
issue,
product
level
soc
inactive
at
ban
level
but
active
o
when
porting
in
no.
checked
logs,
failing
due
to
incorrect
NL
details,
corrected
from
RT
in
CTN
INV
Charges
for
new
device
following
swap,
not
billed,
swap
was
done
in
Oct,
logs
unavaialable,
provided
other
details,
request
Could
successfully
perform
activity
without
any
errors
in
non
prod(Update
SIM
activity)
requested
retry
and
complete
deta
More
than
200
contract
records
effective,
expired
old
2015
records
to
mark
expired
Full
subsidy
expired
rather
than
partial
subsidy
expiration
w/partial
DSRF,
data
inconsistency
issue,
init_pp
not
correctly
alig
update
CONTRACT

set
COMMIT_END_DATE=COMMIT_START_DATE

WHERE

BAN
=
499466043

Usage
related
issue,
October
issue,
no
logs,
provided
basic
data
details,
requested
to
recheck
and
send
the
ticket
sooner
to
and
SUBSCRIBER_NO='8197010947'
and
Product_type='C'and
cnt_seq_no
in
(228243354,226694835,226629939,226506086,226427132)
Sent
to
AR
to
check
failure
There
are
around
172
features
effective
on
4389981391,
when
it
is
moving
from
ban
690317763
to
ban
683586077,
it
is
trying
to
add
more
feature
which
exceeds
limit
of
allowed
200
limit
Kindly
expire
some
soc
from
all
the
subscribers
to
be
able
to
proceed
with
the
activity
update
address_name_link
set
name_id=320649654
where
ban=727497158
and
link_type='B'
and
expiration_date
is
null
The
atached
screen
shot
shows
subscriber
5192427368
active
under
ban
558009726,
but
currently
I
see
subscriber

active
under
ban
780838629
Kindly
confirm
if
any
issue
still,
let
us
know
stets
to
recreate
issue,.
as
I
am
not
getting
error
to
try
active
new
subscriber
on
either
bans
Subscriber
already
Active
under
mentioned
ban
hence
returned
ticket
Sent
to
MPS
to
check
further
update

ctn_inv
set
ported_in_ind=null
where
ctn='4162299010'
Was
earlier
sent
to
MW
with
timerstamp
of
failure,
MW
returned
asking
timestamp
again.
Sent
back
to
MW
stating
TS
agai
update

customer
set
contact_telno=24225241
where
customer_id=766079560
Assigned
to
MW-provided
them
ban,timestamp.
Asked
for
other
details
from
their
side
for
analysis
at
RCIS
side
We
are
able
to
see
offers
from
V21
online,asked
them
to
check
again
Asked
for
file
details.
parent
ticket
was
resolved.hence
closed
this
ticket
parent
ticket
was
resolved.hence
closed
this
ticket
parent
ticket
was
resolved.hence
closed
this
ticket
parent
ticket
was
resolved.hence
closed
this
ticket
resolved
with
repush
resolved
with
repush
Msg:
6478869033
/
C
for
a
Ported-in
or
RTI
must
not
exist
in
MARKET_NPA_NXX_LR,

created
POT
PO
entry
in
ctn_inv
for
the
to
be
ported
in
ctn:
Insert
into
RCAPPC.CTN_INV_HISTORY

(CTN,
LAST_TRX_DATE,
SYS_CREATION_DATE,
OPERATOR_ID,
DL_SERVICE_CODE,

LAST_TRX_CODE,
CTN_STATUS,
LAST_TRX_UID,
NL,
NGP,

CONV_RUN_NO,
PRODUCT_TYPE,
PORTED_IN_IND)

Values

('6478869033',
TO_DATE('11/29/2017
09:07:06',
'MM/DD/YYYY
HH24:MI:SS'),
TO_DATE('11/29/2017
09:17:05',
'MM/DD/YYYY
HH24:MI:SS'),
5,
'NM217',

'POT',
'PO',
5,
'RGS_I',
'TOR',

0,
'C',
'Y');
Msg:
Cannot
perform
RESERVE
NBR
on
Product
Number
6479788335
of
Type
C
with
status
IN,
initial
port
out
was
cancelled,
I
repushed
manually
from
db
and
the
procssed
port
in:
update
port_request
set
request_sts
=
'N'
where
ext_req_no
=
'5643017331587745';
update
set
request_status
=
null
where
ext_req_no
=
'5643017331587745';
resolved
with
repush
Msg:ORA-00001:
unique
constraint
violated,
temporarily
deleted
erroneous
data
from
sa
and
hist
table.
create
temp_tables
for
below
tables
first
then
delete
srv_agr_history
where
ban
=
100915552
and
subscriber_no
=
'4039829974';
delete
srv_ftr_history
where
ban
=
100915552
and
subscriber_no
=
'4039829974';
re-process
port
request
then
resinert
values
from
table
resolved
with
repush
Remove
soc
from
SA
and
SF
Standard
process,
already
sent
mail
to
team
Data
lcock
soc
is
active,
customer
can
still
use
it,
sent
details
to
SC
to
check
from
network
side,
more
details
on
ct
Aligned
with
cycle_close
date
from
cycle_control
table
Standard
process,
already
sent
mail
to
team
Remove
soc
from
SA
and
SF
Charges
for
new
device
following
swap,
not
billed,
swap
was
done
in
Oct,
logs
unavaialable,
provided
other
details,
request
PP
change,
error
in
csUpSub,
check
logs,
failing
for
multiple
ctns,
check
log
after
fixing
each
ctn,
Subsidy
data
not
aligned,
c
Subsidy
issue,
dsrf
charged,
sent
details
for
subsidy
expiration
and
later
activation,
more
details
on
CT.
Device_history
missing
info,
imei_ban
incorrect
data,
no
reference
for
correct
data
for
non_rogers
device,
fetched
from
pre
More
details
on
CT.
Customer
requesting
details
on
process
gap,
sent
details.
it
was
failing
due
to
unique
key
constraint
in
dw_srv_log
table.
This
entry
is
created
using
SA
table
SOCs.
From
the
logs,
we
it
was
failing
due
to
unique
key
constraint
in
dw_srv_log
table.
This
entry
is
created
using
SA
table
SOCs.
From
the
logs,
we
it
was
failing
due
to
unique
key
constraint
in
dw_srv_log
table.
This
entry
is
created
using
SA
table
SOCs.
From
the
logs,
we
billing
rejects
update
the
rc_waiver_eff_date='27-Jul-2017'
in
the
service
feature
table
for
below
record:

select
*
from
service_feature
where
ban=656450103
and
rc_waiver_code='DRS189'
billing
rejects
upsell
SOC
added
for
month
11
for
cycle
25
rejected
bans
via
script
sent
to
citrix
to
check
billing
rejects
billing
rejects
This
appears
to
be
user
error.
If
the
“Voice
Sharing
–
Additional”
radio
buton
is
changed
to
“No”
the
$15
PP
is
available
to
System
is
currently
behaving
as
expected;
due
to
the
MSRP
amount;
$15
Data
Add-On
SOC
is
required
($10
is
ineligible)
There
was
a
soc
in
customer
profile
whose
soc_effective
date
in
service_agreement
was
less
than
that
in
soc
table
-
check
u
Incorrect
payee
indicator
has
been
corrected.
It
was
N
when
it
should
be
A
in
subscriber
table
Removed
given
SOCs
Removed
given
SOCs
re-process
port
request
then
resinert
values
from
table
Removed
given
SOCs
Removed
given
SOCs
Unable
to
cancel
WBP,
getting
the
below
error
message
Msg:ORA-00001:
unique
constraint
violated,
temporarily
deleted
erroneous
data
from
sa
and
hist
table.
create
temp_tables
for
below
tables
first
then
delete
srv_agr_history
where
ban
=
100915552
and
subscriber_no
=
'4039829974';
delete
srv_ftr_history
where
ban
=
100915552
and
subscriber_no
=
'4039829974';
re-process
port
request
then
resinert
values
from
table
MW
issue,
sent
ticket
to
MW
for
investigation.
Sent
to
API
for
logs
with
error.
Standard
steps
of
marking
Port,
steps
in
mail.
Update

port_request
set
request_sts=F
where
ext_req_no='';
update
sub_port_request
sent
requset_sts='CO'
where
requset_no='';
update
subscriber
sent
pi_subscriber=
null
where
subscriber_no=''
and
ban='';
select
rowid,CHG_SEQ_NO_HDWE,a.*
from
hup_upgrade_history
a
where
ban=779835446
Update
the
swap_request_status,swap_status_date
in
PD
table
ad
D
and
sysdate
Update
the
hup_request_status,hup_status_date
in
HUH
table
ad
D
and
sysdate
Standard
steps
of
marking
Port,
steps
in
mail.
Msg:ORA-00001:
unique
constraint
violated,
temporarily
deleted
erroneous
data
from
sa
and
hist
table.
create
temp_tables
for
below
tables
first
then
delete
srv_agr_history
where
ban
=
100915552
and
subscriber_no
=
'4039829974';
delete
srv_ftr_history
where
ban
=
100915552
and
subscriber_no
=
'4039829974';
re-process
port
request
then
resinert
values
from
table
This
is
due
to
the
ban
type
change
activity
from
B/R
to
I/R
account
Standared
steps
shared
in
mail.
Standared
steps
shared
in
mail.
Update

port_request
set
request_sts=F
where
ext_req_no='';
update
sub_port_request
sent
requset_sts='CO'
where
requset_no='';
Please
delete
the
future
plan
request
for
416-995-8084
-
New
plan
-
CON2420S3
-
effective
24
Dec
Sub
product-level
SOC
dates
do
not
match
BAN
product-level
dates
Update
the
dates
of
SOC
in
error
according
to
ban
level
entry.
cx
requested
name
updated
to
Irina
Oaks,
however
system
has
changed
name
to
NA
NA.
Billing
name
was
updated
to
"NA
cx
requested
name
updated
to
Irina
Oaks,
however
system
has
changed
name
to
NA
NA.
Billing
name
was
updated
to
"NA
Asked
Tables
team
to
make
the
updates
in
RT
table.
Update
the
in
PD
table
ad
D
and
sysdate
Update
the
in
HUH
table
ad
D
and
sysdate
Update
the
in
PD
table
ad
D
and
sysdate
Update
the
in
HUH
table
ad
D
and
sysdate
Update
the
in
PD
table
ad
D
and
sysdate
Update
the
in
HUH
table
ad
D
and
sysdate
Update
the
in
PD
table
ad
D
and
sysdate
Update
the
in
HUH
table
ad
D
and
sysdate
Update
the
in
PD
table
ad
D
and
sysdate
Update
the
in
HUH
table
ad
D
and
sysdate
Update
the
in
PD
table
ad
D
and
sysdate
Update
the
in
HUH
table
ad
D
and
sysdate
Expired
soc
from
SA
and
SF
Thus,
the
customer
is
having
prorated
bucket
and
is
showing
4
GB
in
online.
It
will
show
correct
usage
from
month
12.
Added
SHAREDBOV
SOC
Ban
got
cancelled.
Sent
to
re-try
as
it
will
process
after
24
hours.
Billing
issue.
Assigned
to
billing
team
for
further
investigation
with
LOGs
corrected
the
payee_ind
field
in
subscriber
table.
sent
to
MW
to
check
alert
sent
to
MW
to
check
alert
sent
to
MW
to
check
alert
not
CSM
issue
not
CSM
issue
billing
rejects
update
CBM_CTN_LIST
set
expiration_date='1-dec-2017'
,effective_date='1-dec-2016'
,operator_id='60001',sys_update_date=sysdate,dl_service_code='SCRPD'
where
BAN=504846148
and
update ban_discount set expiration_date='29-nov-

2017',operator_id='60001',sys_update_date=sysdate,dl_service_code='SCRPD' where
ban=515943520 and discount_code like 'BCB%' and expiration_date is null
TPENOENT
failure,
asked
to
retry
Resolved,
as
per
mail
parent
ticket
was
handled
As
per
email
files
were
sent,
sent
to
reassignment
to
have
ticket
moved
to
right
group
Failure
in
AR
routine,
assigned
to
them
with
log
details
assigned
to
HCL-Infra-DATABASE-ORACLE-as
parent
ticket
was
resolved
by
them
successfully
done-using
query
for
the
examples
provided:1.For
BAN/CTN
:
733214175/8193842636
-
The
Desjar
SOC-DESJARCON
already
been
added
on
11/26/2017
and
is
effective.
Please
specify
any
other
Desjar
SOC
you
are
trying
to
add
to
check
further
from
our
end.
asked
to
provide
more
details
2.For
BAN/CTN
:
780655528/4389220696
-
CTN
under
the
BAN
is
in
cancelled
state,so
you
are
not
able
to
add
these
SOC's
.
already
username
was
there
as
we
checked
online
required
info
provided
by
dhiraj
on
mail
We
were
able
to
see
subsidy
in
online,might
have
resolved
after
retry
no
details
provided-asked
to
provide
details
vey
old
activity,
no
logs
update
subscriber
set
als_ind
=
null
where
subscriber_no
=
'6048027500';
inititated
discussion
with
Brad,
meeting
set
up
with
CSM
and
MPS
site
in
which
it
was
decided
that
follow
up
after
the
bill
rolls,
issue
should
be
resolved
this
cycle
update
wcoc_events
set
expiration_date
=
'28-Nov-17'
where
ban
=
772892055
and
subscriber_no
=
'4167169732';
update
hup_upgrade_history
set
HUP_REQUEST_STATUS
=
'U'
where
ban
=
485565410
and
subscriber_no
=
'5144096666'
and
HUP_REQUEST_STATUS
=
'D';
update
service_agreement
set
expiration_date
=

null
where
ban
=
558443560
and
soc
=
'SHAREDBOV'
and
subscriber_no
=
'0000000000';
update
physical_device
set
swap_request_status
=
'C'
where
ban

=
690950449
and
subscriber_no
=
'5062383235'
and
unit_esn
=
'89302370203012697096';
Forwarded
to
AR,
with
our
findings
and
previous
data
where
AR
is
responsible
for
Macc
payments
Requested
corrections
made
in
SA/SF
Mark
as
PO
throwing
error
from
SGI,
already
marked
as
PO
in
V21
Incorrectly
assigned
to
queue
Incorrect
data
bucket
showing
to
customer,
aligned
with
currect
cycle_start
and
close
date
from
Billing_account
table
,
curr
AL
CTN
506-899-0010
is
missing
from
discount
window,
logs,
filteringout
row
in
dcs_gb_ctn_line_tier,
added
a
new
row
to
CSM
team
doesn’t
remove
/
add
profiles.
Assigned
to
'HCL-Infra-ID
ADMIN'
team
Update/Insert Query used to fix data
he
row
is
removed.
Now
check
in
ctn_inv,
it
should
change
the
status
and
in
subscriber
table,
it
should
be
cancled
now
he
row
is
removed.
Now
check
in
ctn_inv,
it
should
change
the
status
and
in
subscriber
table,
it
should
be
cancled
now
he
row
is
removed.
Now
check
in
ctn_inv,
it
should
change
the
status
and
in
subscriber
table,
it
should
be
cancled
now
update
subscriber
SET
BSN_DPN_IND
='Y'
where

customer_id
='646649855'
and
subscriber_no
='3033829268'
delete

service_feature
where
ban
=
681098216
and

subscriber_no
='0000000000'
and

soc
='CON24200C'
and
soc_seq_n
update
subscriber
SET
BSN_DPN_IND
='Y'
where

customer_id
='646649855'
and
subscriber_no
='3033829268'
riber_no
='4377748484'.
Don't
see
any
financing
for
CTN
'4377748484'.
Pelase
re-check
at
your
end
once.
evice/additional
line"
the
atached
message
is
displayed.
This
is
for
accounts
on
a
share
everything
plan
with
multiple
lines.
ng
made
to
the
primary
number
as
this
is
the
only
number
with
a
discount.
Specifically
when
the
primary
line
is
changed
to
a
plan
whic
correct
number
and
an
error
message
when
checked
in
SSP
sent
to
MW
to
check
alert
control
and
billing_account
table
control
and
billing_account
table
control
and
billing_account
table
nt
investigation
details
to
customer,
full
details
mentioned
in
ticket
nt
investigation
details
to
customer,
full
details
mentioned
in
ticket
nt
investigation
details
to
customer,
full
details
mentioned
in
ticket
nt
investigation
details
to
customer,
full
details
mentioned
in
ticket
e
SOCs.
From
the
logs,
we
took
the
entry
for
which
it
was
failing,
created
a
backup
of
it
from
dw_srv_log
table
and
then
reprocessed
th
e
SOCs.
From
the
logs,
we
took
the
entry
for
which
it
was
failing,
created
a
backup
of
it
from
dw_srv_log
table
and
then
reprocessed
th
e
SOCs.
From
the
logs,
we
took
the
entry
for
which
it
was
failing,
created
a
backup
of
it
from
dw_srv_log
table
and
then
reprocessed
th
e
SOCs.
From
the
logs,
we
took
the
entry
for
which
it
was
failing,
created
a
backup
of
it
from
dw_srv_log
table
and
then
reprocessed
th
e
SOCs.
From
the
logs,
we
took
the
entry
for
which
it
was
failing,
created
a
backup
of
it
from
dw_srv_log
table
and
then
reprocessed
th
at
9/5/2017
10:37:22
AM
without
error.
l
fulfilment.
ustomer
to
retry
activation
on
reserved
ctn,
Root
cause
is
under
investigation.
ustomer
to
retry
activation
on
reserved
ctn,
Root
cause
is
under
investigation.
ustomer
to
retry
activation
on
reserved
ctn,
Root
cause
is
under
investigation.
ustomer
to
retry
activation
on
reserved
ctn,
Root
cause
is
under
investigation.
ustomer
to
retry
activation
on
reserved
ctn,
Root
cause
is
under
investigation.
ustomer
to
retry
activation
on
reserved
ctn,
Root
cause
is
under
investigation.
ustomer
to
retry
activation
on
reserved
ctn,
Root
cause
is
under
investigation.
ustomer
to
retry
activation
on
reserved
ctn,
Root
cause
is
under
investigation.
ustomer
to
retry
activation
on
reserved
ctn,
Root
cause
is
under
investigation.
control
and
billing_account
table
gers,
correct
Fido
dealer
code
to
Rogers
delaer
code
in
SA.
rify
in
SA,
SF,
Charge
he
profile
since
'11/15/2017'
only,
please
select
the
Activity
date
as
'11/15/2017'
or
later
and
retry
the
activity.I
retried
the
same
in
no
e
TEC
notification
where ext_req_no ='5643017331587002' and request_no='16142497'

ore
details
on
ct
e
at
ban
level
but
active
on
CTN,
made
active
at
Ban,
retried
successful
ded
other
details,
requested
to
close
as
one
off,
non
recurring,
more
details
on
CT
d
retry
and
complete
details
of
issue,
if
still
persists
e,
init_pp
not
correctly
aligned
with
PP
on
ctn,
more
details
on
CT
d
send
the
ticket
sooner
to
our
queue
for
investigation.more
details
on
ct.
nd
expiration_date
is
null
ack
to
MW
stating
TS
again
is
at
RCIS
side
ore
details
on
ct
ded
other
details,
requested
to
close
as
one
off,
non
recurring,
more
details
on
CT
Subsidy
data
not
aligned,
corrected,
contract
and
subscriber
table(COMMITMENT
DETAILS,
start
date,
end
date,
period)
s
device,
fetched
from
previous
records
in
imei_ban
table,
updated
accordingly
e
SOCs.
From
the
logs,
we
took
the
entry
for
which
it
was
failing,
created
a
backup
of
it
from
dw_srv_log
table,deleted
that
and
then
re
e
SOCs.
From
the
logs,
we
took
the
entry
for
which
it
was
failing,
created
a
backup
of
it
from
dw_srv_log
table,deleted
that
and
then
re
e
SOCs.
From
the
logs,
we
took
the
entry
for
which
it
was
failing,
created
a
backup
of
it
from
dw_srv_log
table,deleted
that
and
then
re
the
$15
PP
is
available
to
select;
as
expected
according
to
Lincoln.
uired
($10
is
ineligible)
n
that
in
soc
table
-
check
using
mps
rejects
scipt,
you
will
get
the
SOC
having-

ind
6.
As
a
fix,
update
the
dates
in
SA
and
SF
table.
ame
was
updated
to
"NA
NA"
with
no
indication
as
to
why.
Pls
forward
case
to
Raelene
C
for
review..
This
is
due
to
the
ban
type
chang
ame
was
updated
to
"NA
NA"
with
no
indication
as
to
why.
Pls
forward
case
to
Raelene
C
for
review..
This
is
due
to
the
ban
type
chang
update
billing_account
SET
APPLICATION_ID='SCRUPD',
OPERATOR_ID=60001,
SYS_UPDATE_DATE=SYSDATE,
BL_EBPP_IND
=
'N',
BL_EBPS_IND
=
'N'
where
ban=
'449514744'
Billing_account
table
,
currently
usage
is
retreiving
correct
bucket
size
fo15
gb
confirmed
with
MPS,
Data
bucket
size
is
currently
showin
_tier,
added
a
new
row
to
ctn_line_tier
table
for
given
ctn
Email with no ticket
Probable root cause of the issue RFC# CQ# for BRT/PDP (Provide email subject)
t.
This
is
the
only
time
this
message
should
be
displayed
perform
the
same
sful
reprocess,
insert
those
entries
again
sful
reprocess,
insert
those
entries
again
sful
reprocess,
insert
those
entries
again
Status
Meeting with no ticket Is Ticket Received ( Completed,
(Provide meeting subject) Requested(Y/N)? Ticket# Reassigned )
Cat-1 Cat-2 Cat-3
sus Port
In Port
Daemon
Trx
failed
Port Port
Out Port
SS
data
not
flowing
to
V21
HUP CF Port
LNP
Tool
didn’t
work
Maintenance
issues Data Port
dual
service
Incorrect
charge/bill Discount HUP
Subsidy ECF Call
Forward
Missing
Notifications LD Incorrect
call
forward
charge
Missing
MMS
APN Missing
Invoice Incorrect
charge
for
data
MPS MRC Discount
not
added/disc
missing
Billing Outbound
calls Early
cancellation
charge
Switch Roam Billed
for
long
distance
MAM
issue Subsidy Bill
not
received
TOC/TEC Change
PP Incorrect
PP
MRC
Customer
query TOR Overage
soc
issue
Activate Fido
roaming
not
working
and
getting
charged
Issue
with
other
front Resume Sms
not
blocked
though
block
sms
soc
is
eff
Job
failure Cancellation Incorrect
MSF
Orders Change
PT Mins
not
reset
Service
Request Suspend Travel
pack
add/remove
soc VM
charged
incorrectly
Fido
Roam Add
soc
failed
but
fido
dollars
redeemed
LD
billing Add/remove
soc
error
HUP Delete
soc
error
MMS Duplicate
feature
Change
CTN Equipment
missing
Overage Feature
parameter
missing
Payment MY10
PTP Shared
bov
Profile Surprise
delight
Release Too
many
feature
-
needs
fix
Tab
3 Valid
csm
ol
error
message
SMS Validation
Error
(#900218)
Usage Add
Yahoo
email
key
VM Cancel
ban
error
reassign
main Cancel
sub
error
MPS Cancelled
sub
by
mistake
by
CSR
Billing Future
cancellation
error
Switch
Trx
Errored Change
ctn
error
SIM/IMEI Change
pp
error
MAM
issue Payment
by
CC
error
address/name
change
failure Dealer
franchise
error
TOC/TEC Fido
roaming
eligibility
greyed
out
UPSELL
SOC
issue Suspend
Convert
to
Share
Plan PTP
issue
port
in Release
sub
error
Customer
query Resume
sub
error
Financing Temp
suspension
not
working
File
Space
Issue Error
when
trying
to
fetch
sub
profile
Reserve
from
SGI TOR
error
Yahoo Missing
MMS
APN
in
V21
BAC Late
notification
for
data
added
Usage No
Notification
for
Data
Usage
Billing
rejects
csm
online
issue Roaming
msg
other
frontend
issue Sms
not
blocked
though
block
sms
soc
is
eff
Order
for
Activation Subsidy
Incorrect
assignment
to
CSM Daemon
failed
SSP
Active
V21
not
LNP
Tool
didn’t
work
soc
is
active
on
a
profile
before
it’s
effective
date
error
when
trying
to
fetch
sub
profile
CTN
Active
without
any
SOC
DATABASE
ERROR
(#700)
reassign
main
failure
unable
to
view
bills
MPS
Billing
Switch
Trx
Errored
Switch
Trx
Stuck/delayed
Switch
other
Sim/imei
add/change
issue
HUP/Swap
cancellation
buton
ctn
on
another
ban
HUP
not
eligible
No
PP
listed
in
PRT
category
Cancelled
in
SGI
not
in
V21
Swap
reversal
failure
Missing
discount
Promo
not
added/disc
missing
nvuo_multi_subscriber_save
Port
Mark
as
PO
in
DB
Overage
soc
deleted
in
err
by
csr
3rd
party
issue
CSR
activity
done
in
err
port
issue
check
logs
VM
Issue
soc
not
deployed
to
all
subs
Resync
issue
IDRR
issue
MAM
issue
address/name
change
failure
TOC/TEC
Minute
tracker
Port
was
not
error
out,
so
reprovisioned
UPSELL
SOC
did
not
Rollover
Subsidy
expired
during
swap
ADD
soc
at
Ban
level
failure
Auto
Resolve
window
error
LD stand-alone provision
cancle
order
from
read
status
MW
Physical
device
data
mismatch
srv_ftr_history
pk
issue
TDV
Link
issue
BANK_BRANCH
RT
Issue
Customer
query
User
profile
does
not
have
access
Code
fix
issue
SGI
data
miss
match
Commitment
issue
space
issue
on
CTN
invisible
on
day
1
of
activation
Update
Waiver
fields
billing
rejects
bluescreen
cancel
PTP
reserve
sub
failure
Yahoo
soc
Reserved
CTN
field
blank
Financing
issue
Incorrect
assignment
to
CSM

QA

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SC 8-Nov-17 Hitesh CTASK0045351

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SC 8-Nov-17 Hitesh INC1041782

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SC 8-Nov-17 Hitesh CT13050225

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SC 8-Nov-17 Hitesh CT12966908

SC 8-Nov-17 Hitesh CT13054202

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SC 9-Nov-17 Hitesh CTASK0049236

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CSM 9-Nov-17 Hussain CT13066320

CSM 13-Nov-17 Hussain CT13094338

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CSM 9-Nov-17 Amit INC1005642

CSM 15-Nov-17 Tanmay INC1038192

CSM 23-Nov-17 varun

SC 23-Nov-17 Hitesh CT13082820

SC 23-Nov-17 Hitesh CT13011496

SC 23-Nov-17 Hitesh INC1052392

CSM 23-Nov-17 Navoneel CT13061542

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CSM 28-Nov-17 Tabassum

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CSM 17-Nov-17 Navoneel CT12295022

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CSM 29-Nov-17 Tabassum CT13192620

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