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    MS 201

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    Erick Robles
    Outcome based agreements typically include Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs). An SLA is an agreement between an IT service provider and a customer, an OLA is between an IT service provider and another member of the same organization, and a UC is a contract between an IT service provider and a third party. These agreements help manage the lifecycle of IT services.

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    MS 201

    Uploaded by

    Erick Robles
    91 views41 pages
    Outcome based agreements typically include Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs). An SLA is an agreement between an IT service provider and a customer, an OLA is between an IT service provider and another member of the same organization, and a UC is a contract between an IT service provider and a third party. These agreements help manage the lifecycle of IT services.

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    Outcome based agreements typically include Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs). An SLA is an agreement between an IT service provider and a customer, an OLA is between an IT service provider and another member of the same organization, and a UC is a contract between an IT service provider and a third party. These agreements help manage the lifecycle of IT services.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    91 views41 pages

    MS 201

    Uploaded by

    Erick Robles
    Outcome based agreements typically include Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs). An SLA is an agreement between an IT service provider and a customer, an OLA is between an IT service provider and another member of the same organization, and a UC is a contract between an IT service provider and a third party. These agreements help manage the lifecycle of IT services.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 41

    Outcome based agreements typically includes SLA/OLA/ and UC.

    SLA between is an agreement between IT service provider and customer.

    OLA is between IT service provider and another member of the same organization

    UC is a contract between an IT and service provider and a third party


    Manage services lifecycle

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