SHAIJ BHAVAN S

: Shaij_bhavan@yahoo.com  +91 9840717194

Profile Summary:
A Passionate corporate lead, expertise in Handling Domestic and International Clients, Process Training, Transitions and
Logistics, effective Team Handling.

Experience (Reverse Order):

Sl.No Organization Positions Handled Duration

1 Evimero Trading Pvt Ltd Logistics, inventory, CRM Jun'18 - Till date
Team Lead -Banking Process, Process
2 HCL Technologies (Bserv) Oct ‘05 – May’18
Trainer & Tech Support executive
Customer Service Advisor
3 Net Vision Cyber Tech Jan’05 – Oct’05
(Sales/Support)
4 Landmark Inc Customer Care executive May 02- Dec 04

Description:

Title: Sales Account manager

Period: Jun 2018 – Till Date

Role Description: Taking care of logistics, CRM, coordinating with sales consultants & distributors, promotional activities, &
Inventory.

Title: Team Lead - Banking Process (Bank of Ireland)

Period March 2015 – May 2018

Role Description: Handled few LOB’s (Payment processing team, Standing Orders, ATM refunds & Term loans).Managed day
to day activities, Time management, handled weekly quality call (Internal & External), monthly reviews
with team, handled client calls on performance & process reviews everyday basis. Implementing
automations to reduce time, resource and improve quality

Achievements: Successfully trained and managed Team, received Client appreciation and R&R from Client & HCL for
meeting SLA & Quality for quarterly wise.

Title: Process Trainer (Voice)

Period Aug -10 – Mar -15

Role Description: Trained new hires on process (ISP concepts & basic networking) and conducted ad hoc training across sites
(Chennai & Noida),Conducted mock sessions which will gain confidence and improve soft skills for the
fresher’s, Shared best practice, attend Performance call with clients to discuss on updates and challenges
in the process to bridge gaps between training and operations, Calibration of calls, call monitoring & share
feedback on low performers, Design training pack for Ad hoc, Shared knowledge & best practice with
campaign trainers to upgrade their training skills, getting accredited on new training modules from clients,
handled hiring of new entrants, data’s and requirements for training team.
Achievements: Client Certified Process trainer. Managed Training for the process across Chennai & Noida. Have won
Training excellence award for the year 2012 (Gold) & 2013(Platinum) from HCL corporate quality team for
the program “Quality Excellence” which happens every year. Have achieved quarterly R&R (Rewards &
recognition) thrice in 2012 & 2013

Academic
Course Institution Studied Year of Passing
Bachelor of Business Administration Madras University Apr’02
Industrial training for Electrical Himayath Industrial Training Institute May’99
Training Insti
Higher Secondary Sir Thyagaraya Hr. Sec. School Apr‘96

Notice Period: 15 Days

DOB: 23-08-1978 Location: Ernavur (near Thiruvottiyur), Chennai- 600 057.