Professional Documents
Culture Documents
Case Study Conflict MGMT
Case Study Conflict MGMT
Solution Summary
In this case scenario there are several issues between Shirley and Abdul. First and foremost,
Shirley feels that Abdul is incompetent, thus her perceptions of his capabilities are skewed and
there is a lack of respect to begin with. Shirley also seems to have an issue with titles and
placement of authority (as Abdul mentions in his summation of the conflict).