Name:______________________ Employee Code:_________________

What is meant by telemarketing?

o To save money
o Display of products for sale.
o Commercial transaction or sale through telephonic calls between a
customer located in one state and the seller in another state or country.
o Sales through representatives.

What is the name of policy highlighting anti-fraud measures?

o Fraud Prevention Policy

o KYC policy
o AML and Compliance Manual
o Fraud Reservation Policy.

Indicators of some potential fraudulent situations are:

o Taxes to collect a large foreign lottery prize or sweepstake.

o Senders who seem confused, anxious or ask many questions
o All
o Senders who send money in the name of famous person, or fictional
character.

Does WU allow sending of money against product or services arranged through

telemarketing?

o NO
o YES

If the behavior of customer indicates suspiciousness like nervous, appearing

confused, failing to make eye contact, without identification, amount, name
country of the applicant and sender’s name not known, checking phone for
directions etc. the action required is:

o To commit for payment in future

o To payout the transaction
 o To Refuse to pay.
o To hold the transaction

Fraudsters, using the internet, email or telephone to have targets of frauds are:

o Consumer Victim fraud

o Financial Statements frauds
o Affinity Frauds
o Agent Victim fraud

Measures reducing the chance of a fraud and protect a location are :

o blocked social media website at systems

o Don’t open Unknown Email & install anti-virus
o Computer screen should not be visible to customers
o All

Criminals who persuade the Western Union agent or agents’ employees to send
money transactions without collection of funds may result:

o Agent Victim fraud

o Consumer Victim fraud
o Financial Statements frauds
o Affinity Frauds

The customer may be exposed to fraud or other crimes if:

o All
o Not affirm about receiver/beneficiary name.
o d) Receipt of multiple transactions from several provinces/countries.
o Unusual transactions in a short period of time.
o Receipt of multiple transactions from multiple senders without
apparent family relationship.

The consumers may become a victim when fraudster commits the delivery of
products or service in future dates through:
 o Advance fee/ Prepayment
o Mystery Shopping
o employment
o Grand Prizes

Once the fraud is investigated and confirmed. Then, what actions should be
taken:

o Mandatory to report is to the regulator for information without delay

o Not mandatory to report to the regulator for information.
o None
o Don’t report to regulators otherwise, customer maybe lost.

The sender is suspected to become a victim of a fraud scam:

o The staff itself expects the chances of fraud even the customer insists
to send, simply reject the transaction.
o Upon review Fraud exposing materials (posters, brushers) displayed
in branch.
o Upon explanation of similar nature of transactions the consumer look
confused about sending the money.
o All

An employee visits a social media website or open unknown email and a

malicious code on PC, enabling the fraudster to hack the system/password for
fraudulent transactions, may expose to:

o Financial Statements frauds

o Affinity Frauds
o Consumer Victim fraud
o Agent Victim fraud

The transactions of telemarketing are considered as

o Commercial for Exchange companies

o Regular for Exchange companies
o Charity or donation transactions
o None