Professional Documents
Culture Documents
Profile Summary: Chetan Shah
Profile Summary: Chetan Shah
Profile Summary
A Recognized Hands-On Leader and a very Strong People’s Manager with Top Rated Performance and passion for
creating operational and technological capabilities that have Long Lasting Impacts enabling Scale, Productivity and
Efficiency Benefits.
Business Unit Head with experience in implementing and scaling operations via Technology capabilities
Leader who Excels in Managing Global Operations with focus on building COEs driven by best in class on-shore/
off-shore teams and team members.
Directed and managed cross-functional & multi-cultural teams and stakeholders using motivational leadership
with a focus, emphasis and delivering on exceeding expectation consistently.
A strategic planner with ability to understand the big picture and proficiency in streamlining business
operations, defining continuous improvement plans and processes bringing in technology innovations.
Consistently showcases ability to take on new roles and functions, setting up new teams, standardize and
implement new systems and processes, culminating into successful implementation of Global Complex
initiatives and target operating model
Academics Certifications
CA from ICAI in 1997 (49th CA-Inter/41st CA 3TP – Executive Education - Senior Leaders
Foundation) Program – IIMA – Feb 2019
B.Com from Sydenham College in1996 ( 65% First Advance Diploma in Global Business Service from
Class) Hackett Institute of Management – Nov 2018
HSC from Sydenham College in1993 (72% First
Class) IBM – Block Chain Essentials – Jun 2019
SSC from St Mary’s High School ,SSC in 1991 (86% Design Thinking Innovation – Jun 2019
Distinction) Robotics Program Manager – Sept 2019
Organizational Experience
Since Jul’01 with Citigroup / Citibank NA.
Growth Path:
Senior Vice President - Head Digital Transformation Program (Citibank- Retail Bank) Aug’18 – May’19
Senior Vice President -Global Lead – Liquidity Reporting (Citibank Services India Pvt. Ltd.) Dec’16 – Jul’18
Senior Vice President - Director Off-Shore Services (Citi Personal Wealth Management) NY / Mumbai Feb’07 – Nov’16
Senior Manager - Global Delivery Lead (Eserve International ltd.) Jul’01 – Feb’07
Core Operations
Set-up and Transitioned at least 30 activities since 2012 to offshore, leading to cost saves of USD 6 million and
significant increase in efficiency, at least 10% year on year
Executing procedures for change in operations involving charting business processes and studying workflow to
design solutions, ensuring business functionality adherence including onshore to offshore, and thereby increasing the
offshore team size from 5 to 42
Acted as SPOC for driving US wealth management on the Global Consumer Platform – Rainbow
All SLA consistently met with 99% timelines and 95% accuracy rate
Data Analytics
Setting up and testing of the Data Warehouse in 2011 and enhancing that to 9 FTE as a part of offshore initiative.
Currently responsible for data analytics reporting for the business, approx 100 BAU reports and 50 ad-hoc reports
on a monthly basis
Successful generating an uptick on marketing campaigns conversion based on data mining and statistical
analysis generating opportunities, preempting Clients and FAs attrition and cross sells
Initiated Management reporting providing detailed Client insights, Return on assets, areas of growth, top revenue
trends across new accounts other key drivers helping business decision making and reporting to Senior Management.
Deloitte Haskins and Sells – Assistant Manager Audit March 1998-June 2000
Statutory and Internal Audits: Reliance Industries Ltd, Abu Dhabi Commercial Bank, Aegis Chemicals Special
Other Key Assignment: Reformatting accounts from India GAAP to US GAAP for Reliance Industries