Deem Silva

802 Maple St. Edinburg, TX 78536

(956) 874-9648 ● deemsilva@hotmail.com

PROFILE:
• Proficient IT Professional with demonstrated success implementing IT initiatives that improve
business functionality with positive results with 19 years of experience in IT Computer Systems.
4 Years providing end user support in major cities in Texas and 7 years providing services as a
System Administrator earning a solid reputation for productivity in the Enterprise Data Center
environment, complex problem resolution and professionalism. Proven ability to lead and
motivate other team members to maximize productivity. Possess excellent communication and
collaboration skills to work with diverse groups effectively.

EDUCATION:
• Bachelor of Applied Science in Organizational Leadership - October 2019
South Texas College – McAllen, TX 78501
• Associate of Applied Science - Networking Specialist - December 2003
South Texas College – McAllen, TX 78501

PROFESSIONAL BACKGROUND:
South Texas College, McAllen, TX 78501 - Systems Analyst II, July 2013 - Present
First National Bank, Edinburg TX 78539 - System Administrator, Jan 2007 to July 2013
First National Bank, Edinburg TX 78539 - Field Services Specialist May 2004 to Dec 2006

QUALIFICATION HIGHLIGHTS:
●Statistical Data Analysis ●Systems Integrations
●Project Management ●Disaster Recovery
●Training and Mentoring ●Cloud Solutions
●Change Control Management ●Task Automation

CERTIFICATION:
• CompTIA Network + Certified Professional - November 2004
• ITIL® Foundation Certificate in IT Service Management - August 2015
• ITIL® Intermediate Certificate in IT Service Design - February 2016

TECHNICAL EXPERTISE/ SKILLS:

Personal: Team Lead, Teamwork, Project Management, New Hire Orientation, Active Listening,
Analytical, Problem Solving, Decision-Making, Troubleshooting Skills, Work Under Pressure,
Communicates Effectively, Accountability, Adaptability, Trustworthy, and Fluent in English and Spanish,

Technical: Microsoft Windows Server, Red Hat Enterprise Linux, Apple iOS, Office 365 Cloud,
Microsoft Azure, PowerShell Scripting, Active Directory, Exchange Server, Distributed File System,
Hardware/Software configuration/troubleshooting, Spam E-mail Appliances, Internet Security Gateways,
Storage Area Networks, Brocade Fibre Switches, F5 Load Balancer, VxRail and VMWare Hypervisor.

REFRENCES: Available upon Request.