NMIMS Global Access

School for Continuing Education (NGA-SCE)

Course: Management Theory and Practice
Internal Assignment Applicable for April 2019 Examination

Assignment Marks: 30

Instructions:

 All Questions carry equal marks.

 All Questions are compulsory
 All answers to be explained in not more than 1000 words for question 1 and 2 and for question
3 in not more than 500 words for each subsection. Use relevant examples, illustrations as far as
possible.
 All answers to be written individually. Discussion and group work is not advisable.
 Students are free to refer to any books/reference material/website/internet for attempting their
assignments, but are not allowed to copy the matter as it is from the source of reference.

 Students should write the assignment in their own words. Copying of assignments from other
students is not allowed.

 Students should follow the following parameter for answering the assignment questions.

For Theoretical Answer For Numerical Answer

Assessment Parameter Weightage Assessment Parameter Weightage
Introduction 20% Understanding and usage 20%
Concepts and Application 60% of the formula
related to the question Procedure / Steps 50%
Conclusion 20% Correct Answer & 30%
Interpretation

Case:
M/s TrackUs Courier is a well-established courier company in India. The company has been
doing exceptionally well after the emergence of online business. Small and Mid-Sized
organisation prefer TrackUs as their services are available at lower cost. The company follows
traditional practices for all its operation. There are no computerised system to track the
 NMIMS Global Access

School for Continuing Education (NGA-SCE)

Course: Management Theory and Practice
Internal Assignment Applicable for April 2019 Examination

packages, billing, petty cash, financial statements, etc. Every process has to go through multiple
steps to implement a single decision. The company has rigid manual processes for completing
any work.
The company was able to handle limited customers with the traditional processes but with the
ever increasing customer base there is need to redesign the system. The company needs to get
the best infrastructure and information system which can handle the large customer base. The
directors feel there is no need to spend on the IT systems. Also, the employees might feel
insecure with the new technology and systems. The directors are not sure whether they will be
able to handle the new technology. They have made a note of all the concerns and now they
have hired you as a consultant to advise them on various matters.

1. Suggest TrackUs Courier any seven Henry Fayols principle with reasons so that the
same can applied in the organisation to improve the effectiveness.
(10 Marks)

2. Advise the company any five latest technology that can be implemented in the
organisation to improve the overall process. (10 Marks)

3. a) What are the various resistance that an employee can show during the change process
in TrackUs Courier? (5 Marks)

3. b) Advise the directors with detail explanation any two leadership styles that would be
feasible for TrackUs courier. (5 Marks)

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