CURRICULUM VITAE

Akash Singh

,
J 80, Pandav Nagar
New Delhi- 110092
Contact no - +91 8285970109
pankaj2021delhi@gmail.com

CAREER OBJECTIVE

It’s my main objective to achieve a good position and respect in professional organization where
my talent and skills can add value to the organization and enhance my knowledge and add on
some experience which can be further used to hit the aim of life as well as the goal of the
organization.

Professional Skill Sets - :

 Outstanding communication and interpersonal skills

 Excellent time management and organizational skills
 Persuasive, emphatic with good problem solving skills
 Good knowledge of Microsoft Outlook, excel and Internet Explorer
 Ability to deal with external and internal customer support in a professional manner
 Quick learner, detail oriented and ability to adapt to new processes in limited time frame
 Multitasking skills and ability to work under pressure

EXPERIENCE

 Worked as Sr.Sales Coordinator in Maple Logistic Pvt Ltd (2016 - 2019)

Responsibilities:-

 Preparation of Quotation & Performa Invoice, sending Catalogues with

introductory letter..
 Followup for Purchase Order ,Credits Notes and Pending Payments
 Serves as a basic point of contact for customers with complaints, queries, request,
feedback etc
 Prepares daily reports on the daily activities of Sales Team.
 Ensures that all the request, queries and complaint of customer are responded in a
timely and professional manner
 Develops as well as maintains the relationship with regular customer
  Responsible for proper scrutiny and recording of the complaints received from
customers
 Conducts research and complies answers for informational request from external
customers
 Maintain the attendance for Pan India Employee of our division.
 Work with branch related issue like Petty Cash, Employee leaves and regional festival
leaves.
 Coordinating with vendors for their payments issue.

A Worked as Client Executive in Ecom Express Pvt Ltd (2014 -2016)

 Responsibilities:-

1. Handle all incoming calls and assure first time resolution.

2. Prepares daily reports on the daily activities of Operation
3. Taking care of Client complaints related to Dispatch, Delivery & Returns of the products.
4. Coordinating with Warehouse & courier agencies to resolve customer and Client queries
regarding reverse pick up, on-time Delivery of orders, wrong/short delivery, and return
products from customers.
5. Coordination with Courier Vendors & Suppliers over the phone or through email for
product and order delivery status.

B Worked as Customer Care Executive in GST Corporation (Healthgenie.in) 2011 -2014

Responsibilities:-
1. Handle incoming and outgoing calls.
2. Resolve all NDR related issues and assure delivery on time.
3. Resolve customer queries through email support.
4. Management of all RMA related issues.
5. Manage all refund related issues and product pricing related issues.

ACADEMIC BACKGROUND

 Graduation
Completed BSc from Magadh University Patna during session 2003 – 2007.

 Senior Secondary Examination

 Passed 12th examination from K.N.T College affiliated to BIEC board during session
2001 – 2003.

 Secondary Examination
Passed 10th examination from Kendriya Vidalaya affiliated to CBSE board during
session 2000.

COMPUTER PROFICENCY

 Certificate course in computer (Basics, MS-word, Excel, Excess, PowerPoint, Internet

etc.).

 Internet browsing and chat support.

EXTRA CURRICULAR ACTIVITIES

 Playing and watching cricket.

 Playing chess and surfing on net

PERSONAL DETAILS

 Father’s name - Mr. Binod Prasad Singh

 Date of Birth - March 2, 1983
 Nationality - Indian
 Sex/ Marital status - Male/ Married
 Language known - English, Hindi
 Strength - Good learning power, Hard Working, Quick Learner
& Positive Attitude

DECLARATION

I hereby declare that all the details given by me is true to my Knowledge in case any detail is
found invalid/ incorrect my candidature is liable to be rejected.

Date

Place Pankaj Singh