Competency Framework for Teachers and associated Roles and

Responsibilities

Competencies, objectives and indicators Roles and responsibilities

Competency 1: service delivery
Is focused on the customer’s needs and the delivery of
services to the refugee community or department within
UNRWA.
Objective 1 Deliver the curriculum appropriately, recognizing the different
Articulates and ensures curriculum delivery and learning needs of all students. The teacher should, in particular:
recognizes the different learning needs of all
students.  Deliver on each subject area using relevant concepts,
content skills and pedagogy.
Indicators  Identify and respond to the needs of individual
students.
1. Identifies the key concepts, content, skills and  Collect, record and analyse data in line with the school
pedagogy appropriate to the delivery of each and UNRWA system.
subject area.  Discuss student performance with other teachers and
2. Organizes activities and develops lesson plans parents.
taking into account the needs of individual
students.
3. Undertakes ongoing informal assessment and
evaluation of students and responds
accordingly.
4. Engages in systematic collection, recording and
analyses of data in line with the school and
UNRWA system.
5. Discusses student performance with other
teachers and parents.

Objective 2 Develop knowledge, skills, and positive attitudes of learners.

Uses a range of teaching methodologies to develop The teacher should, in particular:
knowledge, skills and positive attitudes of learners.
 Reflect socio-cultural, ethics, values and rights and
Indicators responsibilities of the learner in lesson plans and
classroom activities.
1. Ensures the socio-cultural, ethics, values and  Engage individual students and support their
rights and responsibilities of the learner are achievement of learning goals.
reflected in the lesson plans and class room  Work in a cooperative manner, participate in
activities. professional development and try out new methods.
2. Develops and uses a range of innovative  Foster independent learning through ICTs and new
teaching strategies and resources to engage media as appropriate.
individual students and support their  Address gender issues explicitly and implicitly through
achievement of learning goals. appropriate teaching methodology and curriculum
3. Uses a range of teaching materials to support delivery.
children’s learning.
4. Collaborates with peers, and participates in
professional development and tries out new
methods.
5. Uses ICTs, and new media as appropriate to
further foster independent learning.
6. Ensures gender issues are addressed explicitly
and implicitly in the teaching methodology
 adopted and the delivery of the curriculum.
Competency 2: knowledge and understanding Accomplish assigned duty through appropriate knowledge and
Has the appropriate knowledge to accomplish assigned understanding of the Agency’s mission, the subjects s/he
duties and seeks out knowledge to improve teachers, and the teaching methodology, and openness to new
performance and to understand the purpose of the ways of working. The teacher should, in particular:
mission of the Agency and its importance to the
recipients of services.  Motivate students to develop literacy and numeracy
and achieve learning goals.
Objective 3  Support the holistic development of the child.
Has appropriate level of knowledge and  Improve his/her own professional knowledge by
understanding of the subjects he/she teaches and seeking and accepting constructive feedback.
the teaching methodology and is open to new ways  Participate in action research and professional
of working. learning.
 Promote human rights including child’s rights and
Indicators responsibilities in the school and community.
 Contribute to addressing current health issues of the
1. Selects, sequences and teaches content that child and community and handling of emergencies.
motivates students to develop literacy and
numeracy and achieve learning goals.
2. Seeks and accepts constructive feedback from
colleagues and students to improve their own
professional knowledge and identify areas for
continuing professional learning.
3. Facilitates promotion of human rights including
child’s rights and responsibilities in the school
and community.
4. Organizes activities relevant to current health
issues of the child and the community and
handling emergencies.
5. Networks with other teachers and staff and
organizes extra curricular activities to support
the holistic development of the child.
6. Identifies and participates in action research
and professional learning and updates his/her
knowledge and practice for positive impact on
teaching and learning.
Competency 3: attitude and integrity Ensure staff and students are treated with courtesy, respect,
Displays a positive attitude towards work, colleagues, integrity, justice, empathy and dignity. The teacher should, in
the refugee community and the United Nations, and particular:
conducts all duties with the highest level of ethics and
honesty.  Maintain harmonious, non-discriminatory and
professional relationships with students, colleagues
Objective 4 and parents in compliance with UNRWA codes of
Establishes and maintains an environment where ethics and conduct.
staff and students are treated with courtesy,  Address gender, discrimination and violence issues in
respect, integrity, justice, empathy and dignity. collaboration with peers.
 Ensure that school is a safe and secure environment.
Indicators  Engage with the school and community on key social,
1. Complies with codes of ethics and conduct environmental, health, child rights and protection
established by UNRWA authorities, systems and issues.
schools to maintain harmonious, non-
discriminatory and professional relationships
with the students, colleagues and parents.
2. Adopts innovative approaches in dealing with
gender, discrimination and violence through
collaboration with peers.
 3. Works within school, system and agency
requirements and collaboratively with others to
ensure that school is a safe and secure
environment.
4. Takes a proactive role in mobilizing school and
community members and undertaking joint
activities on key social, environmental, health
issues, and child rights and protection.
Competency 4: relationships Engage with relevant stakeholders positively and in a proactive
Develops and maintains good relationships with manner. The teacher should, in particular:
subordinates, peers, superiors and external people and
agencies of interest.  Provide appropriate guidance and counseling.
 Contribute to school development and school policy
Objective 5 level discussion and action.
Establishes and maintains positive and proactive  Develop respectful and collaborative relationships with
relationships and networking with all relevant parents.
stakeholders.

Indicators
1. In collaboration with others and working with
parents, undertakes appropriate guidance and
counseling activities.
2. Actively networks with the key players (schools,
NGO’s, community leaders, Governmental
agencies) towards the developmental activities
of the school.
3. Contributes to the school policy level
discussions and action.
4. Initiates and/or participates in school activities
that provide opportunities for respectful and
collaborative relationships with parents.
Competency 5: leadership and management Contribute to the mission of the Agency and school as a whole.
Ensures appropriate allocation of work to staff and use The teacher should, in particular:
of resources, motivates staff, and provides adequate
direction for accomplishing the mission of the Agency.  Work as a team member, adhering to the school
systems and ethos.
Objective 6  Manage resources and physical space to maximize
Manages the learning processes, contributes to the students’ time on learning.
school as a whole, and takes responsibilities within  Contribute to the collection, organization and storing of
the school for specific areas – curricular or co- relevant information.
curricular as appropriate.  Contribute to the improvement of the performance of
students and school through appropriate links with the
Indicators wider education community and other programmes.
1. Works as a team member, adhering to the
school systems and ethos.
2. Establishes and implements routines and
practices to manage resources and physical
space to maximize students’ time on learning.
3. Collaborates with colleagues and engages in
the selection or development of systems to
collect, organize and store information to
contribute to more effective teaching and
learning.
4. Initiates and maintain links with the wider
education community and other Programmes of
the Agency to improve the performance of
students and the whole school.