Professional Documents
Culture Documents
Safety Recall P41 - NHTSA 14V-438 Ignition Switch Problem
Safety Recall P41 - NHTSA 14V-438 Ignition Switch Problem
October 2015
Dealer Service Instructions for:
Subject
The ignition switch on about 640,000 of the above vehicles may experience an
unintended change in ignition switch position while driving. This may result in a
loss of engine power, power steering assist, power brake assist or disable the
airbag function. Disabling one or more of the vehicle’s safety features could
increase the risk of vehicle occupant injury during a crash and/or cause a crash
without warning.
Repair
Parts Information
Each dealer to whom vehicles in the recall were assigned will receive enough
Ignition Cylinder/Lock Packages to service about 20% of those vehicles.
Parts Return
Special Tools
Service Procedure
KNEE
BLOCKER
SILENCER
PAD
INSTRUMENT PANEL
BEZEL
INSTRUMENT
PANEL BEZEL
SKREEM
10. Place the ignition key cylinder UNIT
SKREEM UNIT
KEY
IGNITION
LOCK CASE
IGNITION
LOCK
CYLINDER
KEY
Figure 11 – Remove Original Key Lock Cylinder from Ignition Switch Housing
14. Remove and discard the original key lock cylinder from the ignition switch
housing by rotating the key to the “ON” position. Then press on the release tab
and pull the ignition lock case out of the ignition switch housing (Figure 11).
15. Use the following procedure to determine the key code for the vehicle.
a. Log onto DealerCONNECT.
b. Select the “Service” tab.
c. In the “Repair Information” box select “Key Code”.
d. Enter the vehicle VIN number.
e. Select “Reason Code” number 2 “Lock/Replacement Key”.
f. Enter password.
g. Check the small box in the disclaimer box.
h. Select “Search”.
i. Write down the key code information for future reference.
Safety Recall P41 – Ignition Switch Page 9
16. Use the following procedure to code the tumblers for the new lock cylinder to
the original vehicle key:
a. Using the key code obtained in Step 15 of this procedure, use the Key
Code-to-Tumbler Code chart (pages 17 through 32) in this document to
determine the correct tumbler code. Write down the tumbler code for future
reference.
b. Using the tumbler code obtained in Step 16a., layout the tumblers as shown
in Figure 12.
NOTE: The tumblers in the kit are in plastic bags labeled 1 through 4.
Also the tumblers are stamped with a number 1 through 4.
Tumbler
Key Code
Code
M1658 2433121
LOCK
TUMBLER
IGNITION
LOCK
CYLINDER
TUMBLER SPRING
HOLES
e. Rotate the ignition lock cylinder ½ turn and install a tumbler spring into the
second ignition lock cylinder slot hole.
g. Repeat Steps 16e. and 16f. until all seven lock tumblers have been installed
into the ignition lock cylinder.
17. Push the spring-loaded tumblers into the ignition lock cylinder and insert the
ignition key into the ignition lock cylinder.
Safety Recall P41 – Ignition Switch Page 11
18. Use the following procedure to test fit the ignition lock cylinder into the lock
cylinder (Figure 14):
a. Insert the ignition lock cylinder into the key cylinder (no detent springs or
pin installed).
b. Turn the ignition lock cylinder from stop-to-stop while it is inserted into the
key cylinder:
If there is no binding while turning the ignition lock cylinder, continue
with Step 20 of this procedure.
If there is any binding while turning the ignition lock cylinder, continue
with Step 19 of this procedure.
Figure 14 – Insert Ignition lock cylinder into Lock Cylinder (without Detent Springs and
Pins) and Check for Binding
Safety Recall P41 – Ignition Switch Page 12
19. Use the following procedure to eliminate any binding of the ignition lock
cylinder in the ignition lock case:
a. Remove the ignition lock cylinder from the ignition lock case.
e. Test fit the ignition lock cylinder in the ignition lock case. There should be
absolutely no binding when turning the ignition lock cylinder. If binding is
still present, repeat Step 19 of this procedure.
CAUTION: Be sure that there is no binding when turning the ignition
lock cylinder in the ignition lock case. If there is binding, determine the
cause and correct the condition. The ignition lock cylinder cannot be
assembled until the binding condition has been identified and the cause
corrected.
Safety Recall P41 – Ignition Switch Page 13
IGNITION
LOCK CASE
22. Install the two detent springs and pins into the ignition lock case (Figure 15).
GREASE IGNITION
LOCK
CYLINDER
LOWER
TUMBLERS
24. With the ignition key in the ignition lock cylinder, insert the assembly into the
ignition lock case. Turn the ignition lock cylinder clockwise to the key stop
(Figure 17).
NOTE: The first time the ignition lock cylinder is turned to the key stop,
it will require extra effort to get past the detent pins. Verify that the
“Push to Turn” feature is functioning properly.
KEY
DETENT
PIN
Figure 17 – Insert Ignition Lock Cylinder into the Ignition Lock Case
Safety Recall P41 – Ignition Switch Page 15
LOCK CYLINDER
IGNITION SWITCH
RETAINING TAB
HOUSING
WINDOW
KEY
LOCK
CYLINDER
ASSEMBLY
LOCK CYLINDER
RETAINING TAB
25. Rotate the key to the “ON” position (lock cylinder retaining tab on side of
ignition lock case can now be depressed) (Figure 18).
26. Insert the lock cylinder assembly into the ignition switch housing (Figure 18).
27. Push the new ignition switch onto the back of the ignition switch housing until
the two retaining tabs snap into place.
28. Using a T10 TORX® bit, install the ignition switch retaining screw.
29. Install the SKREEM module onto the key cylinder assembly.
Safety Recall P41 – Ignition Switch Page 16
30. Test the function of the ignition lock assembly by rotating the key to all
positions. Verify that there is no binding when turning the ignition key.
Correct any binding condition if present before installing the ignition lock
assembly into the vehicle.
31. Use the following procedure to install the ignition lock assembly into the
vehicle:
a. With the key in the ignition and in the “RUN” position, insert the park lock
cable into the key cylinder assembly.
b. Connect two electrical connectors (one at ignition switch and one at Sentry
Key REmote Entry Module [SKREEM]).
c. Place the key cylinder housing assembly into position in the instrument
panel.
d. Using a T20 TORX® bit, install the three key cylinder housing screws.
32. Connect the negative battery cable to the negative battery post.
Safety Recall P41 – Ignition Switch Page 17
IGNITION INFORMATION
KEY LABEL
33. Install the “Push and Turn” label in the location shown in Figure 19.
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims
submitted will be used by FCA to record recall service completions and provide
dealer payments.
DRAFT
Labor Operation Time
Number Allowance
Replace ignition switch and
lock cylinder (WK models) 23-P4-11-82 0.8 hours
Add the cost of the recall parts package plus applicable dealer allowance to your
claim.
Dealer Notification
All involved vehicle owners known to FCA are being notified of the service
requirement by first class mail. They are requested to schedule appointments for this
service with their dealers. A generic copy of the owner letter is attached.
Enclosed with each owner letter is an Owner Notification postcard to allow owners
to update our records if applicable.
Safety Recall P41 – Ignition Switch Page 35
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
DRAFT
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each recall displayed can be sorted by: those
vehicles that were unsold at recall launch, those with a phone number, city, zip
code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery.
Dealers should also use the VIN list to follow up with all owners to schedule
appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that
was obtained from the Department of Motor Vehicles of various states. Use of this information
is permitted for this recall only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Services / Field Operations
FCA US LLC
IGNITION SWITCH
______________________________________________________________________________________
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Dear: (Name)
FCA has decided that a defect, which relates to motor vehicle safety, exists in certain 2005 through 2007 model
year Jeep® Grand Cherokee vehicles and 2006 and 2007 model year Jeep® Commander vehicles.
The problem is... The ignition switch on your vehicle may experience an unintended change in ignition
switch position while driving. This may result in a loss of engine power, power steering
assist, power brake assist or disable the airbag function. Disabling one or more of the
vehicle’s safety features could increase the risk of vehicle occupant injury during a
crash and/or cause a crash without warning
What your dealer FCA will repair your vehicle free of charge. To do this, your dealer will replace the
will do... ignition switch and lock cylinder. The work will take about one hour to complete. However,
additional time may be necessary depending on service schedules.
What you must do Simply contact your Chrysler, Jeep, Dodge or RAM dealer right away to schedule a
to ensure your service appointment. Ask the dealer to hold the parts for your vehicle or to order them
safety... before your appointment. Please bring this letter with you to your dealer.
If you need help... If you have questions or concerns which your dealer is unable to resolve, please contact the
FCA Group Recall Assistance Center at either recalls.mopar.com or 1-800-853-1403.
Please help us update our records by filling out the attached prepaid postcard if any of the conditions listed on the
card apply to you or your vehicle. If you have further questions go to recalls.mopar.com.
If you have already experienced this specific condition and have paid to have it repaired, you may visit
www.fcarecallreimbursement.com to submit your reimbursement request online or you can mail your original
receipts and proof of payment to the following address for reimbursement consideration: FCA Customer
Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Once we
receive and verify the required documents, reimbursement will be sent to you within 60 days. If you’ve had
previous repairs and/or reimbursement you may still need to have the recall repair performed on your vehicle.
If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit
a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave.,
S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236
(TTY 1-800-424-9153), or go to safercar.gov.
We're sorry for any inconvenience, but we are sincerely concerned about your safety. Thank you for your attention
to this important matter.
Customer Services / Field Operations
FCA US LLC
Note to lessors receiving this recall: Federal regulation requires that you forward this recall notice to the lessee within 10 days.