Punzalan Kyle F.

/ Strama Paper #2 / Analysis / 22 July 2019

Vision and Mission Statement Analysis of Widus Hotel and Casino

Widus was actually a play of the phrase ​“With Us”.​ “With us” being used to connote unity,
connection, link or a bond, and this is what the owner, developer and operator of the fastest
growing hospitality and entertainment company in Clark Freeport Zone Pampanga Philippines hopes
to leave to all its guests who experience its finest rooms, facilities and hospitality.

MISSION
For our guest​: To embrace service excellence by providing TOTAL guest experience through our
caring and highly competent people.

For our Widus Family​: To uphold the holistic development (physical, mental, emotional, and
spiritual) of our employees.

For our Stakeholders: To commit in providing the highest possible returns to our investors while
upholding ethical business and environment friendly practices.

VISION
To be the preferred ONE-STOP leisure destination.

CORE VALUES

I - ntegrity “Our word is our commitment.”

P - assion “We care beyond compare.”
O - wnership “Widus is us.”
In - novation “We create experience.”
T - eamwork “We move forward as one.”
Punzalan Kyle F. / Strama Paper #2 / Analysis / 22 July 2019

WIDUS HOTEL AND CASINO MISSION ANALYSIS MATRIX

No. COMPONENT COMPLIED? (Y/N) Excerpt-Proof

Yes
1 Customers "TOTAL guest experience"
2 Products or Services Yes “highly competent people”
3 Markets No
4 Technology No
Concern for survival, growth and "the highest possible
5 profitability Yes returns to our investors"

"upholding ethical business

Yes and environment friendly
6 Philosophy practices"
"caring and highly
Yes
7 Self-concept competent people"
8 Concern for public image No
"holistic development
(physical, mental,
emotional, and spiritual) of
9 Concern for employees Yes our employees"
10 Concern for the nation-building No

REVISED MISSION AND VISION OF WIDUS HOTEL AND CASINO

Who we are
We are the preferred destination of choice offering a total guest experience with a professional,
personalized, flexible hospitality and service to the discerning business and leisure market.

Mission Statement - Our Core Purpose

Why we exist
We are dedicated to provide a 360-degree integrated hotel and casino management service that
creates exceptional value. Committed to employee development and provide equal opportunities
and fair treatment to all employees for growth and advancement. Pursue relentlessly a means to
Punzalan Kyle F. / Strama Paper #2 / Analysis / 22 July 2019

capture and augment business with the highest level of integrity in the pursuit of profitability with its
partners. To carry out company plans and programs with the highest degree of professionalism. To
spearhead community based projects for the development of the tourism industry. To reach out to
every customer with utmost, dedication and excellence.

Vision Statement - Our Future

Where we are headed
To be the preferred ​ONE-STOP and NON-STOP entertainment and leisure destination for the
accessibility of anyone looking for a retail, leisure, entertainment, or dining destination.

Values Statement - Our Core Values

What we stand for

Service with ​I-ntegrity “Our word is our commitment, with unyielding

integrity as our foundation.”
We live by the highest standards of Integrity in
everything we say and do. We will do what is
right-not just what is allowed. We serve as
stewards for our community investments to
meet current and future needs. We hold
ourselves to the highest standards of ethics,
integrity, service, and responsibility.

P-assion​ for people “We care beyond compare, we are in the

people business.”
We are driven by our passion to care. We earn
the trust of our guests by placing them at the
core of our foundation. We deliver true value
by understanding and serving our guests’ needs
best.

O - wnership​ and Excellence “Widus is us.”

We commit our best in everything we do,
striving for professional excellence by
exceeding expectations and distinguishing
ourselves through superior performance.
Punzalan Kyle F. / Strama Paper #2 / Analysis / 22 July 2019

Social​ In - novation “We create experience and amazing stories.”

We foster innovation by valuing intellectual
curiosity and critical thinking in our people. We
anticipate change and respond with creative
solutions. We believe in continuously improving
our processes and platforms by embracing new
better ways of doing things. We believe in
engaging clients, beneficiaries and communities
by seeking sustainable solutions to their
problems.

Thrive in​ T - eamwork “We move forward as one and believe in the
power of together.”
We believe in the power of Team. Our Can Do
spirit delivers top performance. We encourage
collaboration, celebrate success and build and
nurture long standing relationships.