Name of Student:…………………………………………....... Roll No: ………….…….……….

TKM COLLEGE OF ENGINEERING, KOLLAM-5

Department of Mechanical Engineering
Internal Assessment (Series Test-I ) September2019

Course with code: MP 407 Total Quality Management

Class: P7

Time: 2 hours
Maximum Marks: 50

This examination contributes 40% of the total internal mark of this course
Marks
Part A (Answer all the questions)

1. Explain the dimensions of manufacturing and service quality. 10

2 a) Illustrate PDCA cycle. 5

b) Explain different stages of strategic quality planning.
5

Part B ( Answer any 3 questions)

3 Compare Philip Crosby’s contributions with Deming’s 14 points. 10

4 a) Explain the barriers to implement TQM. 5

b). Summarize the characteristics of successful teams.
5

5 Explain the concept of Kaizen and 5S. 10

6. Illustrate the seven traditional tools of quality with suitable examples. 10

(5X10 =50 marks)