CANDICE M.
SHOOK
Hello!
-P H O N E-
949.543.0535
-E M A I L-
candice.m.shook@gmail.com
-LinkedIn-
www.linkedin.com/in/CandiceShook
EXPERTISE
Immensely Quick Learner
Affable & Highly Conscientious
Proficiently Skilled Multi-tasker
Hands-On Management Style
HUD | Section 8 | LIHTC | LA Rent
Control Laws
LA & Orange County Markets
Vendor & Resident Relations
RealPage-OneSite & Yardi-Voyager
Microsoft Office Suites & Outlook
Software Implementation & Training
Adobe Creative Suites
Marketing | Social Media
Interior Design & Staging
AutoCAD Software
IT & Computer Support
Graphic & Web Design
Photography & Lighting
Knowledge in: Building Codes, Calf.
CC&RS & Zoning, OCHA, DFEH,
Employment/ H.R & Fair Housing Laws
EDUCATION
CAL STATE UNIVERSITY
FULLERTON
BA, Visual Communication Design
Emphasis in Marketing &
Photography
PROFESSIONAL PROFILE
Prodigiously organized, goal-oriented, self-sufficient professional who thrives in challenging
environments, where my creative business sense & innovative marketing expertise can be
utilized. I bring a plethora of skill sets & knowledge, with a superlative understanding of industry
law & business management. Recognized for my intelligence, adaptability, resourcefulness,
creativity, attention to detail, and ability to mitigate stressful situations with desirable outcome; I
produce quantifiable results while upholding & supporting company ethos to the highest
standards, exceeding expectations placed before me with the upmost quality.
 Impeccable Time Management  Complex Project Planning,  Outstanding Customer
 Reliable & Trustworthy Management, & Renovations Service
 Excels Under Pressure  Exceptional Communication Skills;  Preeminent Deductive
 P & L Responsibility Oral & Written Reasoning/Analytical Thinker
 Legal Doc. & Contract Drafting  Accurate Accounting & Billing  Creative Problem Solver
 Hiring: Team Building,  Budget Analyst & Development  Highly Detailed & Efficient;
Leadership, & Training with the ability to prioritize
 Risk Prevention & Reduction
EXPERIENCE
Sr. Multi-Site Property Manager & Marketing Creative 2009 - 2018
QRM | A.D.B.A Mariman & Company
Respected & heavily relied upon core member to the company's success & rapid growth. I performed
many vital functions in various departments, was the go to for conflict resolution & new innovative
ideas. Started as a single site property manager, through hard work, creative problem solving, &
continued success producing phenomenal results I was promoted several times, in addition to being
tasked with many additional responsibilities and special projects. For QRM over the years I managed
6 Multi-Family properties in Costa Mesa, 1 in Orange, & an LIHTC community in Garden Grove.
 Directed all Operations pertaining to my portfolio; employee morale, support & training, resident
retention & activities, legal litigation (evictions), reporting, marketing analyst & strategic planning,
staging, vendor relations, enforcing company policies, and insuring quality standards were met.
 Increased Rents by 8.37% on conventional properties, closing the year with 98.7% avg. occ. rate,
closing out with 100% occ. most months. Preleased 57% upcoming vacancies, with 96% being turned
in 4 days & tenants moving in within the first week of vacancy, dramatically reducing vacancy loss.
 Conducted Aggressive in House Collections, reducing the number of files turned over to our
collection agency by 90%. Completely eliminated the entire residential past-due utility balance of
$7K in first 3 months of hire at the Westlake community, & later again for Sundance West property.
 Operated at 10.4% under controllable budget by working diligently with maintenance crew & staff
to conduct majority of repairs in house & optimize vendor relations in negotiating repair fees.
 Planned Renovation & Property Improvement Projects at several communities, implementing my
ability to find cost efficient, stylish, & often eco-friendly options to perform under budget and
increase equity value. In lieu, rental rates increased while still maintaining high occupancy rates.
 Design & Marketing: Provided Interior Design, Staging, Photography, and Graphic Design; creating
plethora of digital media files for the company: 2D & 3D Floor Plan AutoCAD Renderings [furnished
& unfurnished], Property Site & Parking Maps, Greeting Cards, & Event/AD Fliers. Designed & Coded
Unique HTML5 Ads for Craigslist for all 21 properties, & Designed QRM’s email layouts & signatures.
Devised Marketing Campaigns & Innovate Events to generate traffic, improve demographics, &
increase positive ratings companywide. Created high-end (looking) cost effective gift baskets &
designed community boards with a monthly changing theme, among many other creative
contributions. Drastically reduced marketing budget performing these jobs in-house.
 Managed Websites Content: Conducted regular research to provide useful posting content on local
events, charities, concerts, and hot spots for entertainment, restaurants & clubs that are trending in
the area used on our property websites. Frequently updated layouts to stay current with trends.
 Established Marketing & Management Standards implemented by QRM as new policies for the
entire company to adhere to; this led to me training all new hires & spearheading many meetings.
 CERTIFICATIONS
⋅ Kimball Tirey & St. John Law Firm
Certifications:
 Fair Housing
 Property Laws
 H.R Laws
 Employee Management
⋅ LIHTC Certificate- Basic
Compliance & Monitoring
⋅ Fisher & Phillips LLP Law Firm,
Rect. credits for PHR
⋅ Employment Law for HR
Professionals
* Currently Obtaining California
Real-Estate License, CPM to follow
PROFICIENCIES
CANDICE M. SHOOK
EXPERIENCE-CONTINUED
 Drafted Legal Documents; letters, contracts, lease addendums, & represented QRM in legal
proceedings. Won all of our cases due to detailed & accurate documentation of events, wrote 2
required company umbrella protection orders (saving $8K+) & annually reduced legal budget.
 Developed Company’s Standardized Documents, Properties Information Binders & Standards,
drafted our Disaster Planning Procedures (& binders), and amended our Policies & Procedures.
 Performed IT Services (remote & physical): Building new computers, hardware & software
installation, software updates, virus removal, and training on new programs & software.
Documented company PC data, reducing the IT budget and turnaround time on repairs.
Achievements
Annually produced highest numbers across the board, outperforming all expectations set.
Received high remarks for out-standing customer service & professionalism from Secret Shopper.
Consistently provided accurate/ error free reporting, accounting, FAS billing, found & prevented
upcoming issues; especially within the accounting department and safety measures at the properties.
In 2 weeks got our 0 rated properties to 4/5 star reviews after running online marketing campaign I
devised to address this issue. [Can provide details on this marketing campaign]
Designed unique individual HTML coded Craigslist Advertisements for all 21 properties, leading to a
st
73% increase of traffic in the 1 quarter after launching project & increased online leasing over 60%.
First to implement Onesite Online Leasing- Assisted RealPage in addressing software issues after
launch. Over 90% of leases applied online after lunching feature & resolving software issues.
Assisted CEO in the due diligence process of acquiring new properties by reviewing all leases and
acquired financials to ensure accuracy in the numbers reported & amend or clarify any possible
discrepancies before finalizing purchases. Additionally, planned renovation projects after acquirement.

Community Manager & Renovations Project Director 2007 - 2009

Trilar Management Group
Solely responsible for planning & managing a $3.5M renovation on a 165 unit/2 Building Multi-Family
Housing Community in Los Angeles. Surpassed expectations & completed responsibilities under intense
deadlines while maintaining high occupancy rate at the close of each week & month, with 110% turn
over during renovations. Established new solid vendor relations that are of immense use in the
Property Management industry. Created original Digital Media Content & Marketing Strategies that
were implemented throughout owner’s company, generating new traffic; targeting desired
demographic of qualified leaser’s portfolio wide. Team Building & Morale, fully responsible for the
hiring process & enforcing company policies of my team. Created advanced Excel spreadsheets to
maintain record of the numerous renovation accounts, capital spending, & expenditures. Responsible
for large petty cash allowance & capital spending accounts, with P & L responsibilities.
Achievements
INTERESTS Property won AAGIE’s Leasing Agent of the Year, Runner up for Manager of the Year & Nominated for
APEX’S Best Renovated Property of 2008.
Photography
Interior Design Portfolio Manager & Executive Legal Assistant 2004 - 2007
Technology SVC, Southern California Ventures LLC
Managed a mixed portfolio consisting of two apartment communities, three commercial properties, &
Cosmology & Quantum Physics
one industrial building totaling over 300 units; conducting all scheduled maintenance, planning of
Piano renovations on the portfolio, and general administration duties: three-day Legal notices, rent
Traveling collections, evictions, & management of on-site employees. Performed all Human Resource duties at
Reading corporate, which included weekly payroll processing of 42 employees, employee conflict investigation
& resolution, filing taxes at the state & federal level for employees & company on a weekly, monthly,
Baking and quarterly basis. As executive assistant to the owner & practicing real estate attorney, I constructed
Crafting & Engineering Things our legal letters, contract amendments, & documents pertaining to the company, properties, & entities
owned by us. Managed extensive professional calendar, facilitated operations of the office and
Difficult Puzzle Games
. maintained high volume of files contributing to the success of the business. Assisted the construction
Working with the Community side's estimating department in meeting deadlines, abiding by California laws and MSDS regulations.
& Animals in Need Resume Designed by Candice M. Shook