Unable to boot after install on Dell XPS 15 9560

Thread: Unable to boot after install on Dell XPS 15 9560

Tags: boot, dell xps 15, failed to boot, install

newdev4ios said:
October 7th, 2017

Unable to boot after install on Dell XPS 15 9560

Well here is the deal... I was able to get kali linux installed on my external hdd a few months back and
was able to boot it perfectly fine for a while...

well i just tried booting my kali linux drive a few days ago and it refused to boot, and i could do
nothing to get it working...

so i decided to reinstall linux, but this time i decided to install ubuntu...

well i was able to boot from the usb drive and have it install linux onto my external drive with no
issues...

but when i go to boot from the drive it just gets stuck at the ubuntu with 5 dots below it screen with
no animations or movement...

secure boot is off...

AHCI is enabled...
Legacy boot mode is enabled...
fastboot mode is set to thourough...
Bios version: 1.5.0
Current OS on internal m2.ssd: windows 10 (i keep this drive disabled whenever i try installing the
linux or even try booting linux)...

Also i have the i5 model 4k touch

32GB RAM...
256GB m2.ssd storage... internal
External WD2500BEKT 250GB WD Scorpio Black drive
...

please help me thanks...

I really need a linux installation for school and the sooner it is fixed the sooner i can get back to
working on my assignments...

oldfred said:
October 8th, 2017
Re: Unable to boot after install on Dell XPS 15 9560
Are you installing to external drive in UEFI boot mode or BIOS boot mode?
Internal drive is UEFI if Windows pre-installed.
Are you partitioning external drive in advance with gpt and including an ESP - efi system partition?
And/or a bios_grub partition if you really want the now 35 year old BIOS boot configuration.

Dell XPS 13 9560 install without issues (But internal drive)

https://ubuntuforums.org/showthread.php?t=2357321

UEFI Full install to external USB drive or flash drive

https://ubuntuforums.org/showthread.php?t=2338836 by Halbarad
And Ubuntu's UEFI grub only installs to the ESP on sda, or not the external drive and not to
/EFI/Boot/bootx64.efi. For my PC UEFI full install to a flash drive I manually copied /EFI/ubuntu on
sda's ESP to flash drive's ESP. Then copied it again to /EFI/Boot and renamed shimx64.efi to
bootx64.efi. I then updated fstab to have correct UUID for ESP on external drive.
For more info on UEFI boot install & repair - Regularly Updated :
http://ubuntuforums.org/showthread.php?t=2147295
Please use Thread Tools above first post to change to [Solved] when/if answered completely.

luciuz said:
October 8th, 2017

Re: Unable to boot after install on Dell XPS 15 9560

I have a similar problem with the Dell XPS 13, Ubuntu installs fine, and it reboots fine, but once you
shut it down it won't boot again- just get No bootable device message.

I did some research on this topic, and according to this guy https://youtu.be/kvsgTJbIWNo?t=229 ,
GRUB is not configured to work with the NVMe SSD's present in these laptops. What seems to be
necessary is removing GRUB in favor of systemd

There is a guide here: https://gist.github.com/0x414A/7f1c2...43aa73946a7033 however it does not

work with LVM/dm-crypt which I absolutely need so I am stuck as well.... If anyone could steer me to
a guide on installing an alternative bootloader compatible with LUKS/dm-crypt it would be very
helpful

oldfred said:
October 8th, 2017

Re: Unable to boot after install on Dell XPS 15 9560

I have seen multiple posts of Dells with NVMe drives. But almost all required both Dell UEFI update
and Samsung NVMe firmware updates.
Also seen grub boot many LVM installs.

Dell Inspiron 3567 Review i3 7100u (Works well)

https://ubuntuforums.org/showthread.php?t=2364642
Dell UEFI Dual boot instructions using Something Else
https://www.dell.com/support/article...ell-pc?lang=EN
https://www.dell.com/support/article...1--10-?lang=en
Dell with NVMe needs AHCI & boot option nvme_load=YES
https://www.dell.com/support/article...drives?lang=en
Dell XPS 13 9360
https://ubuntuforums.org/showthread.php?t=2353288
Dell XPS 13 9560 install without issues
https://ubuntuforums.org/showthread.php?t=2357321
Dell XPS 13 9360 16.04 worked after nvme firmware & BIOS update, 16.10 did not, new rEFInd for
NVMe
http://askubuntu.com/questions/88499...led-to-install
Dell XPS 13 9360 Dualboot Windows 10 and Ubuntu 16.04 AHCI NVMe
http://askubuntu.com/questions/86748...1344306_867488
Ubuntu 16 on the DELL XPS15 9550 Tutorial
https://ubuntuforums.org/showthread.php?t=2345444
Ubuntu 16.04 on Dell Xps 15 9550 (i7-6700HQ - 1TB SSD - UHD 4k touch) mega-thread
http://ubuntuforums.org/showthread.php?t=2317843
Dell Xps 15 9550 Ubuntu 15.10 on new Infinity display (i7 6gen 16gbr UHD 4k touch) post 272 says
16.04 good
http://ubuntuforums.org/showthread.php?t=2301071
http://ubuntuforums.org/showthread.p...1#post13447241
https://askubuntu.com/questions/6964.../743329#743329
XPS 13 9350 Windows reinstall & discussion of RAID vs. AHCI
https://www.reddit.com/r/Dell/commen...install_guide/
Install Ubuntu 15.10 on Dell XPS 15 2015 9550 with Nvidia 960
http://askubuntu.com/questions/73661...ith-nvidia-960
https://samnicholls.net/2016/01/14/how-to-switch-sata-raid-to-ahci-windows-10-xps-13/

Dell XPS 13 9343 Needs /EFI/Boot/Bootx64.efi to boot

https://askubuntu.com/questions/7319...ystem-on-xps13
Whole drive install erases ESP, LVM or full drive encryption fixed 2015
https://bugs.launchpad.net/dell-sputnik/+bug/1499323

For more info on UEFI boot install & repair - Regularly Updated :
http://ubuntuforums.org/showthread.php?t=2147295
Please use Thread Tools above first post to change to [Solved] when/if answered completely.

newdev4ios said:
October 8th, 2017

Re: Unable to boot after install on Dell XPS 15 9560

Im installing via UEFI mode, also i tried that second link and this time it just shows a black screen
when trying to boot that way... (i am going to try again with a little modification...)

im going to try and see if i can install ubuntu 17.10 beta 2 and boot it...
my internal nvme drive is disabled in bios so there should be nothing installing to my internal drive...

(last resort)...\/
im going to see if i can install linux to my internal drive and see if it boots, if it does then i will try
cloning my internal drive to my external drive and see if that works...

im going to also clone my windows drive to my backup hdd before i do that so i can easily just clone it
back... if needed.

oldfred said:
October 8th, 2017

Re: Unable to boot after install on Dell XPS 15 9560

External drives do not boot the same way as internal drives.
Full install of Ubuntu installs grub to ESP - efi system partition on internal drive.
Grub installs to /EFI/ubuntu in ESP on internal drive.

But UEFI only boots from /EFI/Boot/bootx64.efi in ESP on external drive.

Both the Windows installer & Ubuntu installer use that name, but obviously different files.
I copy /EFI/ubuntu/shimx64.efi to & rename as /EFI/Boot/bootx64.efi on any external drive.
If grub2 UEFI boot loader installed to internal drive, I also have to copy all of /EFI/ubuntu to ESP on
external. Shim or grub from full install expects to find more files in the ubuntu folder.

UEFI Full install to external USB drive or flash drive

https://ubuntuforums.org/showthread.php?t=2338836 by Halbarad
And Ubuntu's UEFI grub only installs to the ESP on sda, or not the external drive and not to
/EFI/Boot/bootx64.efi. For my PC UEFI full install to a flash drive I manually copied /EFI/ubuntu on
sda's ESP to flash drive's ESP. Then copied it again to /EFI/Boot and renamed shimx64.efi to
bootx64.efi. I then updated fstab to have correct UUID for ESP on external drive.
For more info on UEFI boot install & repair - Regularly Updated :
http://ubuntuforums.org/showthread.php?t=2147295
Please use Thread Tools above first post to change to [Solved] when/if answered completely.

newdev4ios said:
October 9th, 2017

Re: Unable to boot after install on Dell XPS 15 9560

ubuntu 17.10 beta completely failed to boot so im going to try to install 16.0.4.3 and see if that
version works better...

also when i am installing the ubuntu (my external drive is shown as /dev/sda -- my internal drive is
disabled so the computer doesnt see the drive at all when in Ubuntu or even booting...) so there
should be no issues with the installer installing anything to my internal drive... there is no partitions
from the internal drive beeing touched at all when i am installing or even booting to ubuntu/linux...
the drive when i reboot does show the ubuntu loader where it says boot ubuntu, advanced options,
disk repair/system repair...

i will upload a video on youtube of what is happening and what i am doing... i will show what i am
normally doing, then the way shown in the second link, and what happens...

i will have that probably in a couple of hours.

oldfred said:
October 9th, 2017

Re: Unable to boot after install on Dell XPS 15 9560

May be best to see details, you can run from your Ubuntu live installer or any working install, use ppa
version not older Boot-Repair ISO:
Post the link to the Create BootInfo summary report. Is part of Boot-Repair:
https://help.ubuntu.com/community/Boot-Info and:
https://sourceforge.net/p/boot-repair/home/Home/

And script does not parse ESP.

You should have in ESP.
/EFI/ubuntu
And this should have the UUID & gpt of the partition you install into. Its a 3 line configfile to the full
grub.cfg in your install.
/EFI/ubuntu/grub.cfg
And if external you have to add this:
/EFI/Boot/bootx64.efi
For more info on UEFI boot install & repair - Regularly Updated :
http://ubuntuforums.org/showthread.php?t=2147295
Please use Thread Tools above first post to change to [Solved] when/if answered completely.

newdev4ios said:
October 11th, 2017

Re: Unable to boot after install on Dell XPS 15 9560

I won't be able to post any more replys(issues w/linux) for about 2-5weeks...
For some reason my laptop just stopped recognizing any charger and so I have to send it to Dell to be
fixed and it'll take some time for them to receive the package, to work on the laptop and then send it
back, so now I have to use my desktop... (I will try to install Linux again when I get my laptop back and
if it works I'll post so, and if not ill record a video of whats happening and upload it to YouTube and
post the link here, but until then I can't do anything with it)
Last edited by newdev4ios; October 11th, 2017 at 02:46 AM.

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