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    AT&T Outage Hits Emergency Services Calls and Texting in Multiple States

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    Samantha Busway-Tagao
    An outage on AT&T's mobile network in multiple US states affected users' ability to call or text emergency services. Several police departments advised that 911 calls could not get through on AT&T networks during the outage. AT&T confirmed issues with their network and provided alternative numbers to call for emergencies. The report recommends having an unlocked backup phone, direct police department phone numbers, and developing a system to automatically detect outages to better assist rural customers.

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    AT&T Outage Hits Emergency Services Calls and Texting in Multiple States

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    Samantha Busway-Tagao
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    An outage on AT&T's mobile network in multiple US states affected users' ability to call or text emergency services. Several police departments advised that 911 calls could not get through on AT&T networks during the outage. AT&T confirmed issues with their network and provided alternative numbers to call for emergencies. The report recommends having an unlocked backup phone, direct police department phone numbers, and developing a system to automatically detect outages to better assist rural customers.

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    E Commerce Report

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    An outage on AT&T's mobile network in multiple US states affected users' ability to call or text emergency services. Several police departments advised that 911 calls could not get through on AT&T networks during the outage. AT&T confirmed issues with their network and provided alternative numbers to call for emergencies. The report recommends having an unlocked backup phone, direct police department phone numbers, and developing a system to automatically detect outages to better assist rural customers.

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    AT&T Outage Hits Emergency Services Calls and Texting in Multiple States

    Uploaded by

    Samantha Busway-Tagao
    An outage on AT&T's mobile network in multiple US states affected users' ability to call or text emergency services. Several police departments advised that 911 calls could not get through on AT&T networks during the outage. AT&T confirmed issues with their network and provided alternative numbers to call for emergencies. The report recommends having an unlocked backup phone, direct police department phone numbers, and developing a system to automatically detect outages to better assist rural customers.

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    WIRELESS NETWORK OUTAGE

    (AT&T Outage Hits Emergency Services


    Calls and Texting in Multiple States)

    Legal Ethical issue in E-commerce

    SUBMITTED TO:
    Mrs. Hilda D. Garcia

    SUBMITTED BY:
    Samantha B. Tagao
    HISTORY:

    AT&T Inc. is an American multinational conglomerate holding company headquartered


    at Whitacre Tower in Downtown Dallas, Texas. It is the world's largest
    telecommunications company, the largest provider of mobile telephone services, and
    the largest provider of fixed telephone services in the United States through AT&T
    Communications.

    BACKGROUND/PROBLEM:

    (Outages are tracked as individuals report issues with their service and then
    conveniently mapped in real-time on a map.)
     An outage hit AT&T network callers on Tuesday, July 02, 2019 affecting calls to
    emergency services and users’ ability to send text messages.

     Several regions reported the network issues, with police departments advising
    AT&T users that emergency services were unable to be reached in some areas.
    A spokesperson for AT&T confirmed the issues in a statement to Gizmodo.

    SOLUTION:

     If there are no network outage or if you are not 100% sure that your area is
    affected, you must try to troubleshoot your device. This will save your time
    from calling AT&T technical support.

    - AT&T have their help tool online, just sign-in into your AT&T account or visit
    https://www.att.com/outages/

     AT&T is experiencing nationwide 911 service outage which is affecting the ability
    to call 911 on a cellphone. Until the issue is resolved, AT&T customers can
    access Arlington 911 by either calling 817-274-4444 or utilizing a landline.
    RECOMMENDATION:

     Customers who have cellular network plans must keep a spare phone which is
    not locked by any service providers, this is for emergencies like network outages.
     Everyone in their own state must also have a direct phone number of their own
    police department just in case 911 service is unavailable.
     For AT&T Inc. they must develop a real time help for their customers specially
    those who are living in rural areas. A system that would identify automatically if
    there are any network outages, so that customers does not have to call and
    report about it.

    RESOURCES:

    https://gizmodo.com/at-t-outage-hits-emergency-services-calls-and-texting-i-1836039489

    https://www.androidcentral.com/att-outage-heres-what-you-need-do

    https://www.att.com/outages/

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