Case Manager

Job Description

The Westside Justice Center is a community-centered organization that promotes a holistic

approach to justice by: 1) Facilitating legal literacy to reduce recidivism; 2) Providing legal and
quasi- legal assistance to individuals; and 3) Establishing and nurturing community trust
through participatory deliberations and restorative justice practices, to collaboratively mitigate
the consequences of incarceration on criminalized communities.

The Case Manager will work directly with Westside Justice Center clients and community
members, as well as community partners and other agencies. This position requires
concentration and accuracy on many levels as well as the ability to respond to interruptions and
requests for assistance with graciousness.

Reports to: Program Manager

DUTIES/RESPONSIBILITIES
● Direct Services:
o Manage client calls, answer phones and route calls appropriately
o Assist clients in determining best course of action
o Coordinate client appointments with WJC staff and volunteers.
o Collect intake information (including documentation) from clients and intake
person and report in clients database
o Develop individual service plans for clients identifying barriers to reentry
o Document all client contact and progress, including time and date, type of
contact, outcome and plan of action
o Organize case files, monitor case statuses, and provide periodic updates to the
supervising attorney
o Track referrals to all attorneys, government and social services agencies,
o Provide periodic referral summaries for incoming and outgoing referrals

● Outreach Responsibilities:
o Expand pro bono resources to the community
o Establish good working relationships and collaborative arrangements with
community groups and other organizations to help achieve the goals of the
organization
o Establish and maintain effective collaborative relationships between Westside

1
 Justice Center, the community and key stakeholders;
o Develop, implement and evaluate platforms and mechanisms for community
engagement in WJC mission and programming;
o Identify potential partnerships and avenues to enhance WJC impact within the
community.

● Other Duties:
○ Builds and sustains relationships with colleagues with leaders, actors and
organizations in relevant fields
○ Represents the Westside Justice Center at conferences and other public events
○ Performs other duties as assigned

SKILLS
● A bachelor’s degree or equivalent work experience;
● Three or more years working with community-based organizations
● Exhibits professionalism and strong customer service by maintaining a positive,
professional, courteous and flexible demeanor when dealing with clients and colleagues
● Strong written and verbal communication skills
● Strong organizational and interpersonal skills
● Self-starter and pro-active
● Attention to details
● Able to adapt to stressful situations and handle difficult questions
● Diligent team-player with a positive attitude and people skills
● Desire to grow and be a long-term part of the growing organization
● Timely and efficient completion of tasks
● Proficient use of Microsoft Office 2010, Google Suite, and Adobe productivity tools
● Working knowledge of Spanish is an advantage

Application Process​:
Please send your resume, a cover letter, 2 references to ​admin@westsidejustice.org​. Please
note the position you are applying for in the subject line. Applications will be accepted and
reviewed on a rolling basis.
Start Date​: As soon as possible

The Westside Justice Center is an Equal Employment Opportunity employer. People of color,
women, LGBTQI-GNC people, and formerly incarcerated people are strongly encouraged to
apply.

Commensurate with experience and other qualifications.

2 Rev.
10.10.19