Research Question / Hypothesis

Customer satisfaction has a direct relation with waiting time in ATM queues. By estimating the number of
customers wait in the queue and the numbers of customers going away each day, the bank can set a target as in
installing the right number of ATMs at right places. The aim of the research is to find out ways or provide solutions
to reduce waiting time in ATM queues. Banks can reduce the cost by improving customer satisfaction as this will
reduce footfall in branches.