MANAGEMENT THEORY AND PRACTICE 1

Topic no: 5
A

REPORT

ON

CONFLICT MANAGEMENT

SUMITTED IN PARTIAL FULFILMENT

FOR THE AWARD OF THE DIGREE OF

MASTER IN COMMERCE

IN DEPARTMENT OF COMMERCE

Submitted by: Sana Jahangir Submitted to: Sir Yasir Hussain

Roll no: bv560315

Course code: 8506

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ACKNOWLEDGEMENT

I would like to express my special thanks of gratitude to my teacher sir YASIR

HUSSAIN who gave me the golden opportunity to do this wonderful project on the

Topic of (CONFLICT MANAGEMENT),

Which also helped me in doing a lot of research and I came to know about so many new things I
am really thankful to them.

Secondly i would also like to thank my parents and friends who helped me a lot in finalizing this
project within the limited time frame.
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ABSTRACT

 Conflict management is the practice of being able to identify and handle conflicts
sensibly, fairly, and efficiently. Since conflicts in a business are a natural part of the
workplace, it is important that there are people who understand conflicts and know how
to resolve them. This is important in today's market more than ever. Everyone is striving
to show how valuable they are to the company they work for and at times, this can lead to
disputes with other members of the team.
 Lack of communication is often a source of conflict. Disagreement refers to the ethical
aspects, the modalities in which power should be exercised, taking into account moral
probity and correctness.
 MTM are leaders in creating, developing and manufacturing of knitted apparel products
right from basic to highly fashioned garments thus responding to emerging trends in the
industry. MTM translate conceptual ideas of our customers into reality and shape them
through our technical bent and professional acumen. The team here strongly believes that
Customer satisfaction is the essence of business today. MTM has the technology with
expertise, products with knowledge and most importantly the right mindset to achieve
total customer satisfaction. But there are some conflicts are also occurs in this
organization. Which are occurs due to some conditions like:
 Differences in identities and values.
 Differences in personality,
 Differences of opinion on procedures and policies.
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TABLE OF CONTENTS

 Title page…………………………………………………………………………… 1
 Acknowledgements…………………………………………………………… 2
 Abstract…………………………………………………………………………….. 3
 Title page………………………………………………………………………….. 4
 Introduction…………………………………………………………………………. 5
 Definition………………………………………………
 Importance………………………………………………
 Case study………………………………………………………………………...6-7
 Organization name …………………………………………………….
 Email address………………………………………………………
 Product and services………………………………………......
 History………………………………………………………………….
 Vision……………………………………………………………………
 Mission…………………………………………………………………..
 SWOT ANALYSIS………………………………………………………………………8
o Strengths……………………………………………………
o Weaknesses……………………………………………….
o Opportunity……………………………………………….
o Threats………………………………………………………
..
 Conclusion and recommendation………………………………………………. 9
 References………………………………………………………………………. 10
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INTRODUCTION:

CONFLICT is inevitable in workplace settings, and conflicts can arise between co-workers,
supervisors and subordinates or between employees and external stakeholders, such as
customers, suppliers and regulatory agencies. Managing conflict is a key management
competency and all small business owners should study and practice effective conflict
management skills to maintain a positive workplace environment.

Strong conflict management skills are an advantage in most positions, as conflict is virtually
impossible to avoid. It is human nature to disagree, and disagreements are in fact healthy when
approached correctly. Eliminating conflict entirely would cause its own problems: there would
be no diversity of opinion and no way for us to catch and correct flawed plans and policies.

But poor communication or interpersonal tension can easily cause simple disagreements to
flare up into resentment or worse. Conflicts that are allowed to fester and grow will ultimately
diminish productivity and damage staff morale. This is why employers seek employees with the
skills to manage and diffuse conflict.

Conflicts with Customers:

Sales and customer service employees can experience conflict with customers on a fairly regular basis,
depending on the industry. A common conflict experienced by salespeople is a dissatisfied customer who feels
personally defrauded by an individual salesperson.

Conflict Between Managers and Subordinates:

Personality clashes between managers and subordinates can cause a range of interpersonal
conflicts to arise. Employees may feel bullied or pushed by more authoritarian managers, or may
perceive a lack of guidance from more hands-off managers.
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CASE STUDY:

I HAVE CHOSE: MASOOD TEXTILE MILLS LTD

ADDRESS: 9 KM,off Raiwind Road, 1KM off Bhuptian Chowk, Defence Road Lahore.

E.MAIL: nasirchaudhry@masoodtextile.com

CONTACT NO: Tel: (92-42)35321360-2

YEARS OF EXPERIENCE: 20 years of experience

COMPANY HISTORY

 (MTM) is a vertically-integrated textile manufacturing company based out

of Faisalabad, Pakistan with in-house yarn, knitting, fabric dyeing, processing, laundry
and apparel manufacturing facilities. MTM is publicly listed on the Pakistan Stock
Exchange. It is currently the largest knit-wear manufacturer and exporter in Pakistan
.MTM is famous for employee friendly culture.
 In 2014 it posted a pre-tax profit of Rs1.1 billion, which was 13% higher than its pre-tax
earnings in the preceding year.
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 It was founded in 1984
 It headquarter is in Faisalabad.
 Its number of employees is 24000.

PRODUCTS AND SERVICES:

We are leaders in creating, developing and manufacturing of knitted apparel right from basic
to highly fashioned garments thus responding to emerging trends in the industry.

VISION:

Our vision is to be dynamic, profitable and growth oriented company by providing good
return on investment to its shareholders and investors.

MISSION:

 A leading producer of textile products by providing the highest quality of products

and services to its customers.
 Avoid misunderstanding among employees and management.
 To strive excellence through Commitment , honesty and teamwork.
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SWOT ANALYSIS:

STRENGTH: