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TQM Tools And
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Continuous Process Improvement (CPI) Brain Anatomy

TQM has been defined as a philosophy based on quest for progress and continual
improvement in the areas of cost, reliability, quality, innovation, efficiency and
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Continuous Process Improvement (CPI)

TQM has been defined as a philosophy based on quest for progress

and continual improvement in the areas of cost, reliability, quality,
innovation, efficiency and business effectiveness.
It is a continuous learning process which never stops and is cyclic
and iterative

To do CPI, we have different approaches such as Juran Trilogy,

PDSA cycle,
Kaizen and 5S concept

INPUT / OUTPUT PROCESS MODEL

The process refers to business and production activities of an

organization.
Example Purchasing, Engineering, Marketing and Accounting

BASIC WAYS TO IMPROVE PROCESS

To reduce resources

To reduce errors

To meet exceed customer needs

To make process safer

To make process more satisfying to the person doing it.

Employee involvement

It is the total involvement from every person at all levels in

the organization
 ASPECTS OF EMPLOYEE INVOLVEMENT

1. Employee motivation
2. Employee Empowerment

3. Teams and Team work

4. Recognition and Reward Schemes

5. Performance Appraisal

1. EMPLOYEE MOTIVATION

It is the process of stimulating people or attempting to

influence other to do your will or accomplish desire goals through
the possibility of reward

Improves employee involvement

Reduces absenteeism and increases turn over

Promotes job satisfaction

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