In response to question: My item has been processed through my local facility but

is not out for delivery despite saying I should be receiving it today.

S
My item has been processed through my local facility but is not out for delivery
despite saying I should be receiving it today.
System: Hi, Stephane, thank you for visiting!
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System: Thanks for your patience. You’re second in line.
System: You’ll be connected to a customer service agent shortly.
System: You’re connected to a customer service agent. Let us know how we can help!
A
Hello Stephane, thank you for contacting Canada Post Customer Service. My name is
Taylor. I see you're enquiring about the delivery of an item, is this correct?
S
Yes, here is the tracking number
S
8849633105029408
A
I do apologize for this situation and will do everything within my power to assist
you today. In order to better assist you, may I ask you a few questions?
S
It is a small parcel. Usually the items are processed around 6 AM and sent out
around 8 AM in my area.
S
Yes for sure. Sorry.
A
No worries. Thank you. If I understand correctly, you are the receiver. Is this
item for business or personal purposes?
S
Personal.
S
And yes, the receiver.
A
According to the tracking information available, I do see that your item continues
to move through our mail stream and has arrived at your local depot for final
processing before going out for delivery either today or tomorrow. Our best
estimate is that your item will be delivered on Thursday, June 27, 2019. Canada
Post does deliver parcels until 8 pm and is committed to delivering your item as
fast as possible. It is still possible that the item may be processed and delivered
today. If no one is available to accept the item, a Delivery Notice Card will be
left indicating when and where the item can be picked up. I would recommend
tracking the item at canadapost.ca and for you to sign up for email alerts so that
we can notify you when the item goes out for delivery. Also, what I can do for you
today is to open a monitoring service ticket that will allow us to keep you updated
by email on the status of your item as new scans come in. Would you like me to
create the service ticket?
A
Hello Stephane, are you still there?
S
Alright, so it's somewhere in the facility but you can't guarantee it's going to be
delivered today if I understand correctly. I don't think the ticket will do much,
as I've been tracking the package
S
I guess I'll just wait, I'm just annoyed that all my package have been arriving a
day later or at a completely random time of the day compared to the usual time I
receive packages.
S
As I have to take a day off to accept the delivery.
S
Is there any way to flag it so I can manually pick it up
A
The item is at the local delivery facility for final processing before going out
for delivery either today or tomorrow. I cannot guarantee the delivery of the item
today however I do see that today is the expected delivery date of items and we do
out best to keep this as a date the item will be received at. I do apologize for
any inconvenience this may have caused you. Unfortunately we are unable to do so.
You can set your delivery preference online to receive the item at the post office
yourself if you wish.
A
Is there anything else that I can do to help you with this issue today?
S
Delivery preference selected, in case you're unavailable when we deliver this item.
We'll make a reasonable effort to accommodate your request. The option to make
changes is no longer available
A
I do apologize. I do see that it has been set at being left at your side door. I do
apologize for any inconvenience this may have caused you.
A
Is there anything else that I can do to help you with this issue today?
S
Urgh.... no, nevermind. There's nothing you're really doing but telling me what the
Tracking status says.
S
Have good day and improve your customer service.
A
Thank you very much for contacting Canada Post Customer Service today. We
appreciate your patience and I hope you have a great day.
System: Thanks for chatting with us today!
System: Chat Disconnected
Canada Post