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Atea Voice Management Suite v5
Atea Voice Management Suite v5
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making telephony better
Example: Call Summary Report By Department Cost Management, Allocation and
Control:
Cost summaries can be grouped into business
units, regions and individual calls. This allows for
accurate internal cost allocation and budgeting.
The user can drill down on departmental data to
see the users call records for that department,
and drill down even further to look at individual
calls for the period.
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making telephony better
Example: Gateway Utilisation Report Network and Operational
Performance:
Trunk and Gateway Utilisation Reports provide a
useful view of network performance over
configurable timeframes to assist with network
investment decisions. These very accurate
graphs can be generated by hour, day, week or
date range.
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making telephony better
Atea Telephony Services Platform (TSP) and applications:
The Atea TSP is a flexible applications platform designed especially for the telephony
environment. It allows Atea to write applications fast, and the customers to enjoy a single
server architecture capable of running a number of different applications to enhance the
value of an IP telephony network. These applications include:
Contained Front End: The Atea CFE application allows a tightly controlled set of
tasks to be assigned to groups of users that you normally wouldn’t provide Call Manager
supervisory access to. By providing very granular control of the activities assigned through
a web based front end, simple tasks can be taken from highly paid technicians and given to
local staff.
Drag’n’Drop Dialer: Allows a user to select any number string in any desktop
application, drag it to the dialer box on the task bar, and the IP phone will dial the number.
Can also let users enable web pages to provide click to dial functionality.
Dial Alert: This function allows a set of keystrokes to be assigned on any group of IP
phones to raise an alarm for that location. Messages can be sent to other phones or
monitors with the location of the alarm.
Speed Dial Editor: This application allows a user to setup and manage the speeds
dials on an IP phone without having to log into a web page.
Team View: This application allows a user to see the phone status (on hook / off hook)
of a group of IP phone users from the screen of their IP phone.
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making telephony better