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    The customer is writing to complain about additional charges on their monthly bill for a tablet that they were told would be free with their subscription. They were assured by an agent that no extra payment would be needed for the tablet, but their latest bill shows a 500 peso charge for it. The customer wants to return the tablet since there was deception around additional costs, it was received by their mother and not the subscriber, and they did not sign any contract for the tablet. They are requesting the unit be returned and their original subscription plan be reinstated.

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    Complaint

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    The customer is writing to complain about additional charges on their monthly bill for a tablet that they were told would be free with their subscription. They were assured by an agent that no extra payment would be needed for the tablet, but their latest bill shows a 500 peso charge for it. The customer wants to return the tablet since there was deception around additional costs, it was received by their mother and not the subscriber, and they did not sign any contract for the tablet. They are requesting the unit be returned and their original subscription plan be reinstated.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    8 views2 pages

    Name: Position Address/Company

    Uploaded by

    maritesstagulinao
    The customer is writing to complain about additional charges on their monthly bill for a tablet that they were told would be free with their subscription. They were assured by an agent that no extra payment would be needed for the tablet, but their latest bill shows a 500 peso charge for it. The customer wants to return the tablet since there was deception around additional costs, it was received by their mother and not the subscriber, and they did not sign any contract for the tablet. They are requesting the unit be returned and their original subscription plan be reinstated.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 2

    NAME:

    POSITION;

    ADDRESS/COMPANY

    October 28, 2015

    Dear Sir/Madam,
    I am writing today to complain the telpad (tablet) that your agent gave us.
    We were assured that the said telpad is for free and no additional payment
    upon subscription will be made. However, when we received the monthly bill
    ( Plan 1299 ) it appears that there was indeed an additional payment
    amounting five hundred pesos ( P 500.00 ) Since, there is an additional
    payment. I would like to return to your good office the unit for the following
    reasons:
    1. That the tablet (telpad) was received not by the subscriber;
    2. That the tablet (telpad) was received by my mother because the
    agent said that it is for free on the Internet/Landline Plan that I am
    currently subscribed with;
    3. That I have not signed any contract on that matter;
    4. That your agent deceived us that the tablet is free;

    I hope there will be an immediate response on my complaint with my


    request for the return of the unit, and that my original monthly plan that I
    subscribed with must be reinstituted.
    Thank you very much and hoping that this letter will merit your most
    favorable response.

    Respectfully,,

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