Honor India Device Training

Contents
1. Latest Software build Support features
2. FAQ BBS
2.1 Camera Quality Issues
2.2 White Line on Camera
2.3 Hanging Issues
2.4 Web / Network Cause
2.5 Battery Backup
2.6 Battery Charging Related Issues
2.7 Mobile Heating While Usage
2.8 Display Flickering
2.9 Finger print sensor
2.10 Network Connectivity Problem
2.11 Face Unlock
2.12 Wireless Connection Support
2.13 Wi-Fi Bridge
2.14 Card Details
3. Honor VOC
4. General FAQs
1.0 Latest Software Build Support

S. No. Model Latest SW Build Key Supports Remarks

Jio, VDF, Airtel Volte Supported, Face Unlock supported, 14 India

Oreo update plan in
1 Honor 7x B161 language Support, Camera issue supported, Push Message
April last
support, Fixed Ghost touch

Jio, VDF, Airtel Volte Supported, Face unlock supported, 14 India

language Support, Push Message support, Closed eye face Unlock PayTM with finger
2 Honor V10 B140
prevention, while focusing screen will not off, Moving picture Pix, print next plan
Good Resolution picture and Snap shot quality

Navigation Dock, App short cut, Smart Touch protection, Smart Next OTA plan for face
3 Honor 8 Pro B310 TIPS. Volte support for Jio, VDF, Airtel. push message support, 14 unlock and 3D creator
India Language, 22 Landering Language support fixed April month

VOLTE for VDF, Airtel, Idea,jio , 14 India language support,push

4 Honor 6x B360 No further plan now
message support
FAQs
2.1 Camera Quality Issues
Camera quality issues:

Concern Points :-
1. Setting of camera- enable monochrome mode
2. Light and distance of target picture
3. Check bokeh mode enable
4. Check slow motion mode
5. Setting of picture is at low
6. Camera model faulty

Solution Check points

1. Enable Monochrome Mode

2. Check scratch on camera glass
3. Check distance of target from camera more than 20
meter and also check Bokeh mode open Some places get
baller.
4. May be slow-mo mode Selected.
5. Bright ness setting at negative value on Image
Adjustment.
6. May be camera model faulty ,can make phone reset to
factory and if not done visit service point.
2.2 White Line on Camera
Issues:
1. Check same white line coming on display without camera on. If yes, issue is with display not camera.
2. Still same line on camera, restore default to camera setting.
3. If still solution not done, try to apply code to reset phone after taken all data backup.
4. Check physical condition of phone any damage and advise to visit Huawei/Honor service point.

Dual back camera not working

Checks
1. Launch back camera and capture picture – if yes back camera is Ok.
2. Being Dual camera related with RGB and Monochrome, first check whether both mode settings happening in camera to
confirm both camera working.

Solutions for fault

1. If not working and try to open and returning at main menu – camera is not working.
Apply code *#*#2846579#*#*>>Project menu>> Restore factory setting - to do factory setting after take data backup,
remove google account.
2. After applying reset factory, if still unable to launch camera - Check physical condition of device and advise to visit
Honor/Huawei service point.
2.3 Hanging Issues
Types :-
1. Software Cause
 Heavy Game playing, Menu operation delay, Some apps
not supporting, during playing video slow response,
hanging and restarts.
 Possible checks - Check backend running operation and
free memory, third party apps, we can check App uses of
memory >>Setting>>memory and
storages>>memory>>Memory used By apps>> and check
apps and manage space.
 Clear RAM from back ground apps.

2. Web/Network cause
• Check Any issue with OS version/Setting >> Get new bug
fixed OTA.

3. Hardware cause
• Web/Network Issue - Hanging web opening, Low speed
2.4 Web / Network Cause

Web / Network cause:

Issue with opening web and hanging>> May be local network strength low, check signal strength Back ground apps
running and clear that.

Hardware Cause:
1. Any Game/Apps taking too much space.
2. Any external hardware is not supporting with processor speed
3. Speed of device and External hardware is not matching line memory card class.

Solutions:
1. Clear back ground apps
2. Check in memory any particular game / apps is creating issue – like in-call recorder makes slow to phone operation
3. Remove MMC card and check phone operation speed.
2.5 Battery Backup

Causes more battery consumptions – Device and non device

1. Multiple third party apps- Shareit, heavy games, Active battery consuming Apps
2. Network situation – local or roaming, moving changing GPS
3. Playing heavy and more battery consuming games
4. Keeping on Wi-fi, Bluetooth, push notification and auto update of third party
apps.
5. Default Build issue.

Precautions and saving battery advises:-

1. Battery backup date are define on standard lab conditions.
2. Disable Wifi, Bluetooth, GPS, Date, Location information.
3. Select proper screen brightness and volume
4. Also keep temperature 0-35 degree and low temperature use more battery
backup.
5. Clean up back ground apps time to time.
6. Check correct software build
7. Check hardware also may be PCBA or battery also.
2.6 Battery Charging Related Issues

Causes:

1. High Charging time

2. Interface effected charging time C type.
• C-type – Honor8 pro, Honor V10
• B type – Honor 6x, 7x.

Solution: There are two type charging Interface and charging time depond on phone facility

1. Honor 6x and 7x having B type charging time with 5V /2A charger, same will be taking more time compare to C type
changing Interface because c type phone having fast charging.
2. Average 160-180 Min. required to fully charge battery and C type will be over in around 120 min from original charger.

3. To get fully battery backup, we have to charge phone initially 8-10 charging after battery show low charging So that
battery will provide full backup.

4. Battery life is depend on charging time and its auto reduce with time.
2.7 Mobile Heating While Usage

Phone heat cause

1. Signal problem
2. Screen problem
3. Long program running
4. Improper heating
5. Operation during charging
6. High data transmission
7. Hardware/Battery faulty

Solution:
1. Avoid operating phone during charging, keep auto brightness, Use correct charger.
2. Avoid multiApps long time create excess heat, clear back ground apps time to time.
3. Turnoff infrequent use option like - wifi, Bluetooth, third party apps, GPS, Autoupdated apps
4. Avoid long term youtube, live TV.
5. Remove protected covers to keep on heat dissipations – Remove covers, Dummy screens
6. Check any issue with phone hardware and faulty battery.
7. Always use correct specified charger for phone charging to avoid damage and excess heating and save device
8. Keep updating new system OS, As its also have features for heating reduction.
2.8 Display Flickering / Touch Auto Working

Cause:

1. Software build issue

2. Low battery level
3. High temperature operation
4. Touch screen damage
5. Heavy touch screen cover
6. Touch screen cover
7. Hardware/ PCB issue

Solution:

1. Correct software build

2. Use at correct battery level
3. Use device at maximum 45 degree temperature
4. Do not use heavy screen protector cover.
5. Check whether any damage on phone or touch/PCB / Battery is not faulty.
2.9 Finger print sensors – for Phone unlock

• Back finger print sensors- Honor 6x, Honor 7x, Honor 8 Pro
• Front finger sensors – Honor V10

• Next-generation fingerprint technology

• Quick screen unlock (0.2.5s)
• Click and Browse Photos in Gallery
• Answer Calls or Stop an Alarm
Back finger print

V10 front finger print

2.10 Network Connectivity Problem

Cause:

1. Signal not latching in device

2. VOLTE is not working
3. 4G network is not coming
4. Internet is not working
5. Bluetooth Speed, Wi-fi

Solution

1. Check device setting and enable both SIM Option SIM card should be in working.
2. Keep Enable VOLTE calls
3. Keep on data roaming and also manage your SIM from SIM management.
4. For other wireless connectivity checks on below services and distances of devices.
2.11 Face Unlock Feature Not working
What is Face unlock:
To unlock phone with Face recognition feature will be
know Face unlock feature

This features available in three models

• Honor 8 Pro – in April month
• Honor V10 – Supports now
• Honor 7x - Supports now

How to create pattern

Create face unlock>>> Setting>> Security and privacy>>>face unlock>>set pattern/Pw>> Enroll face>>Confirm.

Delete Pattern:-
To delete Created face unlock>>> Setting>> Security and privacy>>>face unlock>>set pattern/Pw>> delete face lock.
2.12 Wireless Connection Support
A. Bluetooth - 4.2 over 4.0 Bluetooth 4.0/4.2
Infrared remote control

1. Speedy data transfer

2. Low battery consumption

B. GPS – Keep device enable location Cellular Network

Positioning EGSM
GPS WCDMA
C. Infra red Remote – HSPA
1. Make phone as Remote control- Honor 8 Pro, V10 LTE

Supports
Wi-Fi
D. Wi-Fi 802.11 a/b/g/n/ac 2.4 GHz & 5.0 GHz
1. Both frequency supports with V10 and honor8 pro. Wi-Fi hotspot

2. 2.4GHZ support Honor6x and 7x.

2.13 Wi-Fi Bridge
W-Fi bridge is a technology which can extend W-Fi range.

• Use the Wi-Fi as repeater/ Booster

• The centre of Wi-Fi hotspot – Supports with Honor7x

Setting >>more>>portable hot spot>>wifibridge

2.14 Card Details
Hybrid mode-

Support in Honor 7x, Honor 8 Pro, Honor V10

Honor VOC
 Honor VOC
A- Wrong Touch response

Details :- Touch response is wrong – Ghost touch response

Solution :- current OTA version have some software bugs and same has been fixed in new OTA B161 same
has open to all customer .
B-Screen crack -low quality screen
Cause ;- Customer mishandling /abuse
Solution :- Being mishandling case advise to customer get repair from service point

C- Oreo OTA/EMUI 8.0 update in 7x with dates

Solution: we are working on same and Oreo update will be expected April end.

D-Slow response in menu operation after OTA

Check :- 1- Back ground running app .

2- Any third party app creating issues.
3- Reset factory
4- Check hardware issue with service center visit.
Solution, :- must check any oncall recording apps creating issues, we have resolve it with remove this TP app
 Honor VOC
Portrait mode having issue after OTA - Honor8 pro
This case solve after make reinstall software and device reset to factory.

G- 3D creator in camera is not working –

Solution :-
1- Check camera setting and make it default setting.
2- Make device reset to factory after data back up.
3- Said problem identify and new version will fix it and same will be
roll out in April.
E- Fast charging is not supporting in Honor V10
Being Charger having dual rating 5V/2A and 9V/2A ,
if battery is low its do fast changing and average charging time of
V10 is 113-120Min.
correct charger must be used for fast charging
E- Phone Heating while usage .
Phone heat cause
1- Signal problem
2- Screen problem
3- Long program running
4- Improper heating
5- Operation during charging
6- High data transmission
7- Hardware/Battery faulty

Solution :-

1- Avoid operating phone during charging , keep auto brightness , Use correct charger.
2-Avoind multi Apps long time create excess heat, clear back ground apps time to time.
3- Turnoff infrequent use option like , wifi, Bluetooth, third party apps,GPS,Autoupdated apps
4-Avoid long term youtube, live TV,
5- Remove protected covers to keep on heat dissipations – Remove covers, dummy screens
6- Check any issue with phone hardware and faulty battery.
7- Always use correct specified charger for phone charging to avoid damage and excess heating and save device
8-Keep updating new system OS, As its also have features for heating reduction.
9- If Problem not resolve , Make device to factory setting with Code after data back up and Google account remove,
Dial *#*#2846579#*#*>>reset factory
10- After reset factory check resolution
11- Still issue appears , Advise to visit Honor service center , May be hardware failure
12- Latest OTA has reduce B310 include heat reduction support.
General FAQs
3.1 How do I set up my VR box?

1. Open the phone's packaging box

2.Inside there are two lenses and an inner box used to house the lenses.
3.Slot the lenses into the corresponding lens holders of the inner box
from the inside (curved side in).
4.Pull down the vertical divider, found at the top of the inner box, and
fasten it into the slot at the bottom
5.Place your phone inside the lid of the packaging box (the charging port
and volume keys should be aligned with the grooves inside)
6.Place the inner box complete with the lenses into the lid of the
packaging box, making sure that it rests closely against the phone.

More details, please refer to the attachment.

3.2 Fast Charging

Does my phone support fast charging?

Yes, Honor 8 pro supports.5V/2A & 9V/2A fast charging. Use the charger and data cable that come with the phone for optimal
charging experience.

Honor7x and Honor 6x does not support fast charging.

Fast charging time is around 120 min and normal charging 180 min.
Fast Charging used C type cable Interface
Normal charging use B type cable interface
3.3 Plastic SIM Card Tray

Are plastic card trays easily damaged?

Card trays are rigorously tested for strength and durability, which means the chances of them being
damaged are quite low. As the card tray is used inside the phone, it should be safe from damage as long as
it is fixed securely in place. The plastic card tray is extremely tough and helps to prevent the phone's outer
casing from picking up scratches.
3.4 Image Noise

Why is there so much image noise when I take photos?

Cause:

When taking photos in low light conditions, it is normal for your photos to come out dark or for image
noise to appear taking photos in low light conditions, the camera will automatically increase its ISO number
in order to increase its sensitivity to light. A downside to this increased sensitivity to light is that image
noise will also be increased.

Solution:

This manifests itself as specks and dots on the image. To reduce image noise, avoid taking photos in low
light conditions or try enabling the auto fill light function on the upper left of the camera menu. Where
possible, try to take photos in environments with ample lighting.
3.6 Dual-lens camera

What are the advantages of a dual-lens camera over a normal camera?

The Honor uses a dual-lens camera. The quality of images and photo shooting experience have been
improved through image processing and recognition. Compared with the traditional single-lens cameras,
dual-lens cameras have advantages in wide aperture shooting, quick focus, image definition, and noise
control.

Is one of the lenses the primary lens and one the secondary lens?

Yes. The left one look from the back of the phone is the primary one, and the right one is the secondary
one.
The primary camera is the RGB camera, while the secondary camera is the pixels monochrome camera.
3.7 Large aperture

Why does long-distance shots not have blurring effects in large aperture mode?

In large aperture mode, if the target objects are distant, the depth difference is not obvious. In this case,
the blurring effect will not evident. This issue is caused by optical physical reasons and cannot be
completely eliminated. Other similar products also have this issue.

Why cannot the focus be adjusted in wide aperture mode?

This is because that the focus has been fixed at about 2 meters to achieve the optimal shooting results in
wide aperture mode.
3.8 Laser

What are laser functions and effects?

The phone has the laser component, which can be used to accelerate focus speeds under viewfinder,
shooting, and recording scenarios in wide aperture effect.
To have better user experience, the laser hole must be kept clean and free of stains.

What is the working range of laser?

The working range for laser is 2 meters. The focus mode will switch to the other mode to ensure the focus
effect when the distance is much longer than 2 meters.
3.9 After Sales Service
1- Warranty will be 12 month from Sales invoice/ Activation
date.

2-No Touch screen warranty

3- No VIP service.

4- Keep updated software for best performance .

5-Fast charging support V10, Honor8 pro only.

6-OS will be ready Oreo– Update for 8 pro,V10, and 7x –will be

later 6x not fixed Honor 6x supports 12+3 month warranty
7-Handsfree not available with box.

8- VOLTE supported from box/OTA.

9- Only Online with amazon.

10 Service warranty for India launch model only

11- Software update process OTA /Manual.

Thank you