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  • Hasil Survey Kepuasan Pelanggan Ukm Kesehatan Indera Kegiatan Penyuluhan Kesehatan Feb 2017

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    Siti Hasanah
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    The survey results on customer satisfaction of UKM health senses show: 1) Most respondents answered that they were satisfied or knew about the health education activities, with total scores higher than the number of answers. 2) The villages with the highest levels of satisfaction were Tanjungan, Cikiruhwetan, and Sukawaris based on the number of satisfied answers and total scores. 3) The IKM index score, measuring customer satisfaction, was calculated based on the percentage of total scores over total answers.

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    kesehatan indra

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    KESEHATAN INDERA

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    The survey results on customer satisfaction of UKM health senses show: 1) Most respondents answered that they were satisfied or knew about the health education activities, with total scores higher than the number of answers. 2) The villages with the highest levels of satisfaction were Tanjungan, Cikiruhwetan, and Sukawaris based on the number of satisfied answers and total scores. 3) The IKM index score, measuring customer satisfaction, was calculated based on the percentage of total scores over total answers.

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    7 views1 page

    Hasil Survey Kepuasan Pelanggan Ukm Kesehatan Indera Kegiatan Penyuluhan Kesehatan Feb 2017

    Uploaded by

    Siti Hasanah
    The survey results on customer satisfaction of UKM health senses show: 1) Most respondents answered that they were satisfied or knew about the health education activities, with total scores higher than the number of answers. 2) The villages with the highest levels of satisfaction were Tanjungan, Cikiruhwetan, and Sukawaris based on the number of satisfied answers and total scores. 3) The IKM index score, measuring customer satisfaction, was calculated based on the percentage of total scores over total answers.

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    HASIL SURVEY KEPUASAN PELANGGAN UKM

    KESEHATAN INDERA
    KEGIATAN PENYULUHAN KESEHATAN FEB 20

    JAWABAN JUMLAH SKORING JAWABAN JUMLAH


    NO
    TP
    T TH P JAWABAN A B C D SKOR

    Tanjungan 76 376 400 176 600 76


    200 176 300
    cikiruhwetan 296 376 200 276 180 296
    100 276 80
    Sukawaris 204 354 400 154 300 204
    200 154 150
    sumurbatu 221 371 400 171 300 221
    200 171 150
    Umbulan 240 360 280 220 240 240
    140 220 120
    Sukamulya 230 355 280 215 250 230
    140 215 125
    parungkokosan 218 348 300 198 260 218
    150 198 130
    Nanggala 195 370 360 190 350 195
    180 190 175
    Rancaseneng 147 346 294 199 276 147
    147 199 138
    Sukaseneng 217 356 290 211 278 217
    145 211 139
    Cikeusik 181 371 400 171 380 181
    200 171 190
    Lewibalang 181 321 320 161 280 181
    160 161 140
    Curugciung 216 341 290 196 250 216
    145 196 125
    Cikadongdong 200 347 302 196 294 200
    151 196 147
    JUMLAH

    Keterangan:
    Nilai indeks =
    Skoring persentase/14

    Bila jawaban Tidak Puas (TP) x 1


    Nilai IKM =
    nilai indeks X
    Bila jawaban Puas (P) x 2 25

    Bila jawaban tahu (T) x 2

    Bila jawaban tidak tahu (TH) x 1


    Persentase: jumlah skor/jumlah jawaban

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