Aliaga National High School, Aliaga District

Assessment on the Services Rendered by the Rural Health Unit of Aliaga, Nueva Ecija: A
Basis Toward its Improvement
CHAPTER I
INTRODUCTION
Background of the Study
Health is an essential factor for human to live in, and it is a responsibility to take
good care of it. Having a good lifestyle promotes a good well-being and a regular visit to
a doctor can help too. But the problem is, some of us do not afford to visit a doctor. In
result, they were not able to inform about their health status. This is the primary reason
why health care centers are established, to provide basic health care services to everyone.
Basic health care services are the minimum degree of health care considered to be
necessary to maintain adequate health and protection from disease. (Elsevier, 2009) Basic
health care services shall also mean limited treatment of mental illness and substance abuse
in accordance with minimum standards prescribed by the state health commission and it
shall not exceed the level of services mandated for insurance carriers. (Ramsey, 2016)
Health services include all services dealing with the diagnosis and treatment of
disease, or the promotion, maintenance and restoration of health. They include personal
and non-personal health services. Basic health care services shall also mean limited
treatment of mental illness and substance abuse in accordance with minimum standards
prescribed by the state health commission and it shall not exceed the level of services
mandated for insurance carriers. Health centers primarily offers this kind of basic health
care services. (World Health Organization, 2017)
Community Health Centers (CHCs) are non-profit organizations that provide
primary health care for individuals, families and communities. It has health professionals
such as doctors, nurses, and nurse practitioners on staff. (Ontario, 2015)

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Aliaga National High School, Aliaga District
CHCs operate across the state and aim to provide a broad range of services and
health promotion activities to local populations, particularly those who have or are at risk
of the poorest health and have the greatest economic and social needs. Community health
services focus on health promotion, and disease prevention and management, which are
designed to improve the health and wellbeing of local residents. CHSs offer affordable
health care, particularly for people on low incomes. Services are available to all local
residents, regardless of income, although fees apply. These fees are charged for services
according to the client’s ability to pay, and can be negotiated or waived if payment is
difficult. (State of Victoria, 2011)
Primary health care (PHC) is essential health care made universally accessible to
individuals. (Mona, 2016) It covers a broad range of health services, including diagnosis
and treatment, health education, counselling, disease prevention and screening. According
to the World Health Organization (2017), the goal of Primary Health Care is beneficial for
all. It aims to reduce health exclusion and social disparities. It helps in organizing health
services according to people’s needs and expectations. It gives high importance to
education, nutrition, preventive medicine and treatment of the most common diseases and
injuries. It is considered as a practical means of giving any form of health care for
increasing populations in poor economies.
The Rural Health Unit (RHU) program is intended to increase access to primary
care services for Medicaid and Medicare patients in rural communities. RHUs can be
public, nonprofit, or for-profit healthcare facilities, however, they must be located in rural,
underserved areas. They are required to use a team approach of physicians working with
non-physician practitioners such as nurse practitioners (NP), physician assistants (PA), and
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certified nurse midwives (CNM) to provide services. The clinic must be staffed at least
50% of the time with a NP, PA, or CNM. RHCs are required to provide outpatient primary
care services and basic laboratory services. The main advantage of RHC status is enhanced
reimbursement rates for providing Medicaid and Medicare services. (Rural Health
Information Hub, 2015).
Drugs, medical supplies and equipment account for a high proportion of health care
costs. Health services in developing countries need to choose appropriate supplies,
equipment and drugs, in order to meet priority health needs and to avoid wasting limited
resources. Making sure that health facilities have adequate supplies, equipment and drugs
is also essential if people are to have confidence in health services and health workers.
(Kaur and Hall, 2001).
Medical Services provides routine and urgent medical care, travel medicine,
immunizations, as well as sexual health services, reproductive and gynecological services.
The Emergency Medical Services aims to provide the help a person or many people need
while stuck in an unpleasant or unprecedented event. Such services if provided efficiently
are greatly valued and those providing the service are held in great respect. The most
common cases where immediate medical attention is required are main road or highway
mishaps, epileptic convulsions, cardiovascular seizures and major mass scale accidents.
Immediate medical help is to be provided to the victim or victims and by trained
professionals only favorably paramedics. A basic first aid is to be provided to the patient
and it can be done so effectively if a well-trained technician is there. (Crisis on Call, 2009).
The healthcare system in the Philippines can be considered to be of a good standard,
despite the fact that the facilities may not be as impressive as those found in high-end US
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or European hospitals. Healthcare system in the Philippines is a mixed public-private
system. Public health care is organized in 2 tiers: Primary care is delivered through public
health and primary health care centers linked to peripheral barangay health centers (BHCs)
or health out posts. Private healthcare services are well-established and growing in
Philippines through specialist clinics and private hospitals. It is structured according to the
North American model organized around independent free-standing hospitals, individual
medical offices and private clinics, dependent on fee-for service payments. (Philippine
Health Care System, 2016)
In its current decentralized setting, the Philippine health system has the Department
of Health (DOH) serving as the governing agency, and both local government units (LGUs)
and the private sector providing services to communities and individuals. The DOH is
mandated to provide national policy direction and develop national plans, technical
standards and guidelines on health. Under the Local Government Code of 1991, LGUs
were granted autonomy and responsibility for their own health services, but were to receive
guidance from the DOH through the Centres for Health Development (CHDs). Provincial
governments are mandated to provide secondary hospital care, while city and municipal
administrations are charged with providing primary care, including maternal and child care,
nutrition services, and direct service functions. Rural health units (RHUs) were created for
every municipality in the country in the 1950s to improve access to health care. (World
Health Organization, 2013)
The municipalities are responsible for providing reasonable, high-quality health
care and social services to everyone in need of them, regardless of age or diagnosis. The
state is responsible for ensuring equal framework conditions through legislation and
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financial frameworks. In addition, the state carries the responsibility of exercising
supervision and control (Paulsen and Keus, 2007)
Since municipalities are responsible for providing reasonable, high-quality health
care and social services to everyone who need of them, it is important that the Rural Health
Units are actively supporting the needs of the people and properly playing their roles to
give necessary health care services. It is also important that these health care units like
barangay health center are providing primary health care to the residents. The satisfaction
of patients will reflect on the services that the Rural Health Units can provide. It will
absolutely show if their services satisfy the needs of their patients or not.
The Local Government Code of the Philippines declared that local government
units shall be given more powers, authorities, responsibilities, and resources. The process
of decentralization shall proceed from the national government to the local government
units. The Code shall apply to all provinces, cities, municipalities, Barangays, and other
political subdivisions as may be created by law, and, to the extent herein provided, to
officials, offices, or agencies of the national government. (R.A.7160) In the Philippines,
the national government only allocated 11.563 billion pesos for health services or 25
centavos per Filipino. (Department of Budget and Management, 2008)
According to the DOH, (2007) “In the Philippines, the major objective of health
regulation reforms is to assure access to quality and affordable health goods and services,
especially those commonly used by the poor. On the supply side, the strategic approach is
the harmonization of systems and processes for licensing, accreditation or certification of
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health products, devices, facilities and services to make health regulation rational, simple
and client-responsive”.
The access to health services for the population depends on their supply, the access
conditions, and the degree to which the benefits provided by public programs are adequate
to meet people’s needs. The distribution and coverage of health services’ supply largely
determines the real possibilities the citizens have to gain timely access to health facilities
and human resources. As in most developing countries, the general pattern in the
Philippines is the concentration of health services in relatively affluent urban areas
(Mariano, 2012).
Health being one of the important aspects of human development, healthcare
services should essentially be accessible to all. However, many people, especially the poor
are often unable to access these services due to various reasons such as financial
constraints, lack of quality infrastructure and equipment geographical barriers, and many
other problems. (Terosa and Belandres, 2013)
Given that such a situation prevails in the Philippines, President Benigno Aquino
III developed an agenda to address the health-related problems of Filipinos in terms of
access to healthcare services. The Aquino Health Agenda (implementation from 2012 to
2016) is focused on three strategic areas of action: to upgrade the healthcare facilities, to
expand health insurance coverage to the poor, and to achieve the health-related Millennium
Development Goals (MDGs). (Terosa and Belandres, 2013)
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Conceptual Framework
This study is anchored on the study of Pollack (2008) in his SERVQUAL model
expectations statement related to the service level and patients believe that they should get
the service from health care providers. The most popular conceptualization of service
quality SERVQUAL features of five dimensions: tangibles, reliability, responsiveness,
empathy and assurance (Parasuraman et al., 2007). According to the model, service quality
can be considered by comparing the service expectations of patients with their perceptions
of actual performance by health care providers. The physical service aspects such as
appearance of employees, equipment and facilities are classified as tangibles. Reliability
refers to accurate, dependable and consistent performance of the service (Service outcome).
The remaining three represent aspects of interaction quality: responsiveness means being
prompt and willing to serve the customer, empathy involves caring and personalized
attention as well as understanding customer needs and convenient access to the service.
Lastly the dimension of assurance comprises the competence, courtesy and credibility of
staff which generate customer trust and confidence.
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Satisfaction of the patients in

terms of the services offered in
the Rural Health Unit including:
o RHU provides information

o physical service aspects of
employees’
PROFILE OF THE o facilities and availability of
RESPONDENTS equipment
o medical services
DATA GATHERING INSTRUMENT

o QUESTIONNAIRE
STATISTICAL TOOLS
IMPROVEMENT OF THE SERVICES

RENDERED IN THE RURAL HEALTH UNIT
Figure 1: Research Paradigm

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Statement of the Problem
This research was carried out to determine the effectiveness of the services offered
by the Rural Health Unit of Aliaga in Nueva Ecija.
Specifically, the study sought answers to the following questions:
1. The respondents be described in terms of:
1.1 age
1.2 gender
1.3 occupation
1.4 civil status
1.5 educational attainment
2. How does the Rural Health Unit of Aliaga in Nueva Ecija satisfy the
residents in terms of the following?
2.1 RHU provides information
2.2 physical service aspects of employees
2.3 facilities and availability of equipment
2.4 medical services
3. Is there a significant relationship between the patient’s profile and their
assessment towards the health care services provided by the Rural Health
Unit?
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Significance of the Study
This section will provide brief description on the various significances of this study
in different sectors.
Residents. Primarily this study will be beneficial to residents, as this will provide
them additional knowledge about the health care services offered by the Health Care Unit
in their municipal that they might need.
Health care workers. This study may help them to find out the feedbacks that their
patients are giving them regarding their services. It will help them to be aware about the
satisfaction of their patients, if they are lacking in skills or if they need some improvements
with regards in their performance.
Local Government Unit. This study will be significant to the local government.
This piece of work will give them the information they might need. They will be aware of
what may the health care services needs to improve and if there’s a lack of equipment,
medicines or anything that are necessary to satisfy the needs of the patients.
Future researchers. Finally, this study can serve as a good source of first-hand
information and a baseline for the future researchers to pursue other studies related with
this.
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Hypothesis of the Study
In line with the identified problems, the study testing the following null hypothesis:
1. There is no significant relationship between patient’s profile and their assessment
towards the health care services provided by the Rural Health Unit.
2. There is no significant relationship between the male and female respondents and
their assessment towards the health care services provided by the Rural Health Unit.
Scope and Delimitation of the Study
This study covers only the satisfaction of an individual towards the health care
services provided by the Rural Health Unit of Aliaga, Nueva Ecija, as well as the
effectiveness of each services stated.
Only fifty-two (52) patients who used the services offered in the Rural Health Unit
of Aliaga form January up to October 2017 were involved in the study. This research study
was conducted only in the Municipality of Aliaga. The said health care unit was located at
Sto. Rosario, Aliaga, Nueva Ecija.
Different perception of the patients about the services offered by the Rural Health
Unit are expected to arise through the use of survey.
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Definition of Terms
The following terms used in this research study are operationally and conceptually
defined as follows:
Health care services include all services dealing with the diagnosis and treatment of
disease, or the promotion, maintenance and restoration of health.
Health care workers are commonly the nurses, medtech, midwives, dentist, barangay
health workers who are trained by DOH and the likes who works on RHU.
Health Service is a public service providing medical care.
Laboratory/Diagnostic Services are organized services for the purpose of providing
diagnosis to promote and maintain health.
Medical Services/Health Service includes all the services dealing with the diagnosis and
treatment of disease, or the promotion, maintenance and restoration of health, they include
personal and non-personal health services.
Municipal Health Care Unit is an official health agency established by a group of urban
and rural municipalities to provide a more efficient community health program, carried out
by full-time, especially qualified staff.
Patient is a person receiving or registered to receive medical treatment.
Patient satisfaction is the degree of congruency between a patient's expectations of ideal
care and his/her perception of the real care that he/she receives.
Primary Health Care is the basic level of health care that includes programs directed at
the promotion of health, early diagnosis of disease or disability, and prevention of disease.
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CHAPTER II
METHODOLOGY
This section contains the method used in this study as well as the process involved
in undertaking the study.
Research Method
The researchers utilized the descriptive method design of research since this study
was dealt in describing the level of satisfaction of the patients regarding the services
provided by the Rural Health Unit in Aliaga, Nueva Ecija. According to Manuel and Medel
(2014), descriptive research involves the description, recording, analysis, and
interpretation of the present nature, composition or processes of phenomena.
Research Locale
The town of Aliaga was originally called “Pulong Bibit” because it was a dumping
place for human skeletons. Upon its establishment as a town in February 8, 1849 it was
named after Aliaga, a town in Spain and the birth place of its first governadorcillo, Don
Aniceto Ferry. With Ilocanos as its first inhabitants, Aliaga was one of the most beautiful
and progressive town in Nueva Ecija during Spanish regime.
The town of Zaragoza, Quezon, and Licab were formerly barrios of Ali aga, It had
fine roads, long lines of bazaars, an imposing Catholic Church, a beautiful public plaza etc.
For this reason, it earns the name “Maynilang Munti” (little Manila).
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But in 1873, during the administration of Governadorcillo Don Anastacio
Dimaliwat, there occurred an unusual strong typhoon followed by a big flood that wrought
to building, roads, bridges, and farm crops. In 1878, Don Alejandro Santiago was then the
Governadorcillo, the river which served as drainage of town was closed by frequent floods.
As a sad result, the water changed its course. It flooded the town year in and out because
of the annual floods. Aliaga came to be known as “Venice of Nueva Ecija”.
This research study was conducted at Aliaga, Nueva Ecija. Residents in the twenty-
six (26) barangays of Aliaga who already used and experienced the services offered in their
respective Rural Health Center were the respondents of this study.
Legend:
 Barangay
Rural Health Uit of
Aliaga,Nueva Ecija
Figure 2: Location Map of Barangays in Aliaga
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Sample and Sampling Procedure
The researchers applied purposive sampling techniques in this study to search out
for the respondents. According to Maxwell (2002), purposive is a type of non-probability
sampling in which particular settings, person, or events are deliberately selected for the
important information they can provide that cannot be found from other choices.
Fifty-two (52) respondents participated to gather the data needed in accomplishing
this study. Researchers assumed that the given number of population can provide enough
information in this research.
The sources of data in this study came from the local residents of Aliaga, Nueva
Ecija who already experienced and used the services provided by their respective Rural
Health Unit. Data were gathered through the use questionnaires to find out reliable and
first-handed source of information.
The town of Aliaga is composed of twenty-six (26) barangays including; Betes,
Bibiclat, Bucot, La Purisima, Macabucod, Magsaysay, Pantoc, Poblacion Centro,
Poblacion East I, Poblacion East II, Poblacion West III, Poblacion West IV, San Carlos,
San Emiliano, San Eustacio, San Felipe (B), San Felipe (M), San Juan, San Pablo (B), San
Pablo (M) Santa Monica, Santiago, Santo Rosario, Santo Tomas, Sunson, Umangan.
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Table 1
Distribution of the Respondents
Barangay Male Female Total

Betes 1 1 2
Bibiclat 1 1 2
Bucot 1 1 2
La Purisima 1 1 2
Macabucod 1 1 2
Magsaysay 1 1 2
Pantoc 1 1 2
Poblacion Centro 1 1 2
Poblacion East I 1 1 2
Poblacion East II 1 1 2
Poblacion West III 1 1 2
Poblacion West IV 1 1 2
San Carlos 1 1 2
San Emiliano 1 1 2
San Eustacio 1 1 2
San Felipe (B) 1 1 2
San Felipe (M) 1 1 2
San Juan 1 1 2
San Pablo (B) 1 1 2
San Pablo (M) 1 1 2
Santa Monica 1 1 2
Santiago 1 1 2
Santo Rosario 1 1 2
Santo Tomas 1 1 2
Sunson 1 1 2
Umangan 1 1 2
TOTAL NUMBER OF RESPONDENTS 52
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Construction of the Instrument
The instrument used in this study consists of 40 item-statements. It was constructed
by the researchers based on various references from the internet such as
SurveyMonkey.com, SERVQUAL, and QuestionPro.
Validation of the Instrument
The researchers followed relevant procedures in conducting this study. The
prepared questionnaire was tested by distributing to the respondents which are not included
in the study. The questionnaire was validated through a dry-run, involving the residents
from Quezon, Nueva Ecija which are not the target respondents of the study. After the dry-
run, the questionnaire was revised according to the suggestions collected during the try-
out. After editing and improving, the final questionnaire was administered to the concerned
and target respondents. Distributed questionnaire were returned back after being filled up
by the respondents.
The Research Instrument
Researchers used questionnaire to gather significant data needed in the study. The
respondent’s views were drawn through a planned set of questions intended to acquire
specific information to meet the desired need about the research topic.
The questionnaire has the following parts. The part 1 involves the demographic
profile of the respondents including their age, gender, occupation, civil status, and
educational attainment. The part 2 includes the services offered by the respective Rural
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Health Unit including medical services, physical service aspects of the employees, facilities
and equipment, and RHU provides information.
The researchers used the 4 point Likert Scale with the following statistical scale
range and verbal description in describing the result of this study. The computed weighted
mean of Likert scale for all respondents were given an equivalent verbal interpretation.
These are the following:
Table 2: Statistical Description

Scale Computed weighted mean Verbal description
4 3.50 – 4.49 Very Satisfactory
3 2.50 – 3.49 Satisfactory
2 1.50 – 2.49 Poor
1 1.00 – 1.49 Fair
Data Gathering Procedure
The collection and gathering of data is the primary source of information of the
researchers in coming up for conclusion. The researchers aided a questionnaire that served
as the source of information.
The researchers sent a letter to the Rural Health Unit of Aliaga, Nueva Ecija to ask
permission in allowing them to conduct a survey and to request for the list of the residents
who already used and who usually use the services offered in the said health unit.
Before conducting the survey, the researchers first made an orientation to the
respondents to clearly explain the contents of the questionnaire and in order to get their
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cooperation fully. After having an orientation, the researchers personally administered the
questionnaires to the respondents coming from the different barangays in Aliaga.
Statistical Treatment
The subsequent procedures were employed in order to gather the data
needed by the researchers. The mean weighted average was utilized to arrive at verbal
description of each the items scales checklist, the formula is as follow:

𝑇𝑊𝐹
WM=
𝑁
Where: WM -Weighted Mean

TWF- Total Weighted frequency
N- Total Number of the Respondents
To determine the percentage of the respondents’ age, gender, occupation, civil
𝐹
status and educational attainment, the formula used was: 𝑁 x 100
Where
P- percentage
F- frequency
N- total number of the respondents
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CHAPTER III
PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA
This chapter presents the findings, analysis and interpretation of data gathered
from the respondents through questionnaire to assess their satisfaction regarding the
services offered in the Rural Heal Unit.
1. Profile of the Respondents
This section describes the respondents’ profile such as age, gender, occupation,
civil status and educational attainment.
1.1 Age
Table 3
Age of the Respondents
Age Frequency Percent

19-25 5 9.62
26-40 21 40.38
40 and above 26 50
Total 52 100
Regarding the age as shown in Table 3, out of 52 respondents, 5 (9.62%) are in the
range of 19-25 years old. 21 (40.38%) of the respondents are in the range of 26-40 years
old and half of the respondents’ total number, 26 (50%) are in the range of 40 years old
and above.
Age is not an important matter most especially when using health services. Every
individual, disregarding each age has the needs when it comes to health. That is why there
is no age limit and there are no requirements when using any health services available at
any health care unit.
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1.2 Gender
Table 4
Gender of the Respondents
Gender Frequency Percent
Male 26 50
Female 26 50
Total 52 100
Table 4 shows the equal number of male and female respondents involved in the
study, wherein, 26 (50%) of the respondents were female and the remaining 26 (50%) were
male.
It is shown in the table above that the gender of the respondents is equally selected.
Equal number of male and female respondents from different barangays in Aliaga were
purposefully chosen to know if there is a difference between their assessment regarding the
services that is offered in RHU.
2.3 Occupation
Table 5
Occupation of the Respondents
Occupation Frequency Percent

Employed 23 44.23
Unemployed 29 55.77
Total 52 100
The results on the occupation of the respondents show that 23 (44.23%) were
employed and the remaining 29 (55.7%) were unemployed.
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It is indicated in the table that the number of unemployed respondents are higher
than employed. Mostly, residents inside the community who does not have a stable job are
most prone to use the services that is available in their respective rural health unit. The
reason why is that because, RHU provides affordable and sometimes free services that is
likely in need of most residents.
2.4 Civil Status
Table 6
Civil Status of the Respondents
Civil Status Frequency Percent
Single 6 11.54
Married 45 86.54
Separated 1 1.92
Widow 0 0.00
Total 52 100
The table above shows that majority of the respondents were married with a
frequency of 45 (86.54%). On the other hand, there were only 6 (11.54%) which are single
and only 1 (1.92%) of the respondents was separated.
It is indicated in the table that the number of married respondents are higher than
the single and separated. Having children who is need of primary health services such as
check-up and immunization is the reason why most of the respondents of this research
study is married.
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2.5 Educational Attainment

Table 7
Educational Attainment of the Respondents
Educational attainment Frequency Percent
Elementary Level 4 7.69

Elementary Graduate 13 25
Secondary Level 1 1.92
Secondary Graduate 8 15.38
Vocational 4 7.69
College Level 19 36.54
College Graduate 3 5.77
Post Graduate 0 0
Total 52 100
Table 7 shows the result concerning the educational attainment of the respondents.
Result shows that out of 52 respondents, only 3 (5.77%) are college graduate. 19 (36.54%)
attain college level, 4 (7.69%) are vocational, 8 (15.38%) are secondary graduate, only 1
(1.92%) of the respondents attain secondary level, 13 (25%) are elementary graduate and
4 (7.69%) attain elementary level.
According to the table, there are only 3 (5.77%) out of 52 respondents who are
college graduate. This indicates that most of the respondents do not attain higher degree of
education which affect their career jobs. This shows the relativity between the respondents’
educational attainment and occupation, in which residents who has a lower income are
most inclined to use the services that is available in the RHU of their municipality than
those who attain higher degree of education and has a stable job and higher income.
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2. Areas of Services offered in Rural Health Unit
Table 8
Rural Health Unit provides information
Statement WM VD Rank
1.1 Promotes free training for first aid treatment. 2.87 S 8
House to house orientation about dengue, malaria,
1.2 2.69 S 10
and other deadly diseases.
1.3 Updated news and information from DOH. 3.02 S 3.5
Operates monthly orientation to provide current
1.4 2.77 S 9
information about health.
Implementing seminars to provide health
1.5 2.94 S 5.5
information
Advance campaign awareness for the upcoming
1.6 2.88 S 7
diseases.
Immediate dissemination of all information about
1.7 3.15 S 1
the diseases.
Connecting to people by all possible ways to
1.8 3.06 S 2
inform all.
Employees of RHU give clear and complete
1.9 3.02 S 3.5
information to the residents within the community.
1.10 Providing preventive measures about the disease 2.94 S 5.5
Average Weighted Mean 2.93 S
Legend – VS (Very Satisfactory), S (Satisfactory), F (Fair), P (Poor)
The responses of the respondents on the table above shows that the first in the
ranking is the statement item 1.7 which states, “Immediate dissemination of all information
about the diseases” with a mean of 3.25 verbally interpreted as “Satisfactory”. The lowest
in the ranking which is the statement item 1.2 which states, “House to house orientation
about dengue, malaria, and other deadly diseases” with a mean of 2.69 verbally interpreted
also as “Satisfactory”.
Based from the information drawn from the table, the average weighted mean for
this area of services is 2.93 which is verbally described as “Satisfactory”.
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Providing necessary information to the residents inside the community is an
important role of any Rural Health Unit. According to the table 8, RHU in Aliga is
immediately disseminating all information about the latest disease and it is therefore
important that the residents are aware and have enough knowledge about it to become
prepared and make prevention of the said disease.
Table 9
Physical Services Aspects of the Employees
2.1 Employees are well-organized. 2.96 S 9
2.2 Employees are wearing their proper uniform. 3.31 S 1
2.3 Employees are approachable. 3.21 S 3
They are well-skilled in terms of providing
2.4 3.13 S 6
information.
Employees are always ready and prepared when
2.5 3.19 S 4
patient needs them.
2.6 Employees are all in action. 3.15 S 5
2.7 Employees provide the needs of the patients. 3.08 S 8

Employees care for the health and safety of their
2.8 3.23 S 2
patients.
Employees are lack of information about their
2.9 2.27 F 10
patients condition.
2.10 Employees are properly doing their jobs. 3.1 S 7
The table above reveals that the respondents rated statement item 2.2 which states
that “Employees are wearing their proper uniform” as first in the ranking with a mean of
3.31 verbally described as “Satisfactory”. On the other hand, respondents rated item 2.9
which states that “Employees are lack of information about their patients’ condition” as the
lowest in ranking with a mean of 2.27 and also verbally described as “Satisfactory”.
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The average weighted mean for this area of services which is Physical services
aspects of the employees is 3.06 verbally described as “Satisfactory”.
Employees play an important role in Rural Health Unit. They are one of the reasons
why RHU is functioning. It is important that the physical services aspects of the employees
are well-presentable. According to the table 9, mostly of the respondents agreed that the
employees in the Rural Health Center are wearing their proper uniform which means that
they are obeying the rules of the center and for them to be presentable and good looking
when facing a patient. However, some of the respondents do not agreed that the Rural
Health Center employees are lack of information about their patient’s condition because
they are knowledgeable enough to provide information that the patients needed.
Table 10
Facilities and Equipment
3.1 Clean and comfortable health center. 3.25 S 3
3.2 Modern and advanced work equipment. 3.06 S 5
3.3 It has visually appealing physical facilities. 2.83 S 10
3.4 Enough space to accommodate patients. 3.31 S 2
3.5 All equipment are properly working. 3 S 6
3.6 Sufficient medical laboratory equipment for testing. 2.87 S 9
3.7 Equipment’s are always available. 2.92 S 8

Hospital beds, wheelchairs or anything that is
3.8 2.96 S 7
needed to admit a patient is not limited.
Complete supply of medicines that is necessary for
3.9 3.08 S 4
patients.
3.10 Ambulance are in good condition. 3.42 S 1
As indicated in the table 10, the respondents rated item 3.10 which states that
“Ambulance are in good condition” received the highest mean of 3.42 with verbally
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described “Satisfactory”. On the other hand, item 3.3 “It has visually appealing physical
facilities” got the lowest mean of 2.83 and also described as “Satisfactory”. The
respondents rated Equipment and Facilities with an average weighted mean of 3.07 which
is verbally described as “Satisfactory”.
The primary function of Rural Health Unit is to provide facilities and equipment
that gives satisfiable services to the residents. It is important that RHU has modern facilities
and advanced work equipment to easily detect the condition of the patients. It is also
important that the equipment is always available and properly working. Ambulance is one
of the basic and necessary needs of RHU, it must be always in good condition in case of
having serious situations and emergencies that RHU cannot handle.
Based on the result of the survey, the physical look of the facilities got the lowest
rank. Having a visually appealing physical facilities is somehow important to attract an
individual and also to simply uphold the looks to make it visually appealing and
presentable.
Table 11
Medical Services
Promotion of Immunization (bakuna) in all
4.1 3.65 VS 1
barangays.
Nutrition education, monitoring and feeding are well
4.2 3.35 S 5
supported.
4.3 Assisting family planning services. 3.1 S 8
4.4 Availability of the doctor for medical services. 3.25 S 6
4.5 Delivers free medicine. 3.48 S 3
4.6 Provides confidential HIV testing. 3.37 S 4
4.7 Provides free check-up. 3.62 VS 2
4.8 Monthly schedule for pre-natal check-up. 3.15 S 7
4.9 Operates monthly medical mission. 2.83 S 9
27
4.10 Provides free minor surgery. 2.81 S 10

The Table 11 shows that the respondents rated the item 4.1 which states “Promotion
of Immunization (bakuna) in all barangays” obtained the highest mean of 3.65 and
described as “Very Satisfactory”. However, item 4.10 which states “Provides free minor
surgery” has the lowest mean of 2.81 and described as “Satisfactory”.
The table shows that the responses for the Medical Services got the average
weighted mean of 3.26 and verbally described as “Satisfactory”.
Medical services are the urgent needs of every individual to function properly by
facilitating accordingly to meet the satisfaction of the people. Assessing medical services
required a great precision to be appropriate and fill the needs of the patients. According to
the table 11, the respondents agreed that the Rural Health Center has the Promotion of
Immunization (bakuna) in all barangays which means that the center achieve the needs of
the respondents to know more about when it comes to vaccination to prevent infection from
any diseases. However, some of the respondents are not satisfy enough about the RHU in
providing free minor surgery and the reason why is that because, the center has the lack of
medical equipment to use for minor surgery according to the respondents.
Table 12
Summary of the Assessment regarding the services rendered by the RHU
WM VD Rank
RHU Provides Information 2.93 S 4
Physical Services aspects of the
3.06 S 3
Employees
Facilities and Equipment 3.07 S 2
Medical Services 3.26 S 1
28
The summary of the respondents’ assessment towards the services rendered by the
Rural Health Unit is shown in the table 12. RHU provides information, Physical Services
aspects of the Employees, Facilities and Equipment and Medical Services are the four areas
of services that the respondents assessed.
The table shows that the Medical Services got the highest mean of 3.26 which is
verbally described as “Satisfactory”. Facilities and Equipment attain the mean of 3.07
which is second in the ranking and is verbally described as “Satisfactory” also. On the other
hand, Physical Services aspects of the Employees obtained the weighted mean of 3.06
which is verbally interpreted as “Satisfactory. Lastly, RHU provides information received
the lowest weighted mean of 2.93 which is described as “Satisfactory”.
3. Result of Correlation Analysis
Table 13
Result of Correlation Analysis between Profile of the Respondents and their
Assessment towards the Services Rendered by the Rural Health Unit
Profile Correlation
Correlation Coefficient P-value Decision
Variables interpretation
Age -0.05 Negative Very Low 0.587 Accept Ho
Gender 0.08 Very Low 0.705 Accept Ho
Occupation 0.04 Very Low 0.755 Accept Ho
Civil Status -0.00 Negative No 0.676 Accept Ho
Educational
0.14 Very Low 0.329 Accept Ho
Attainment
As seen from the Table 13, the result of correlation analysis reveals that none of the
profile variables’ correlation coefficient resulted to a significance less than 0.05. This only
means that there is no sufficient evidence found to reject the null hypothesis of the study.
Therefore, there is no significant relationship between the profile of the respondents and
their assessment towards the services that is rendered by the Rural Health Unit.
29
For this reason, the profile variables of the respondents are not significantly related
to their assessment.
Table 14
Result of Correlation Analysis between Male and Female Respondents and their
Assessment towards the Services Rendered by the Rural Health Unit
Areas WM Variance T-computed value T-critical Decision

Male 3.1125 0.335813
0.145 4.034 Accept Ho
Female 3.050962 0.342474
Legend: WM (Weighted Mean)
Table 14 reveals that since the T-computed value is not less than 0.05, then the
null hypothesis is accepted, there is no significant difference between the assessment of
the male and female respondents towards the services that is rendered by the Rural Health
Unit.
30
CHAPTER IV
SUMMARY, CONCLUSIONS AND RECOMMENDATION
This chapter presents the summary of findings, the conclusions drawn from the
findings and the recommendation of the study.
Summary of Findings
This study focused on the assessment of the respondents regarding the services
offered in Rural Health Unit of Aliaga, Nueva Ecija which relies on four areas; RHU
provides information, Physical Services Aspects of the Employees, Facilities and
Equipment and Medical Services.
The research was conducted in Aliaga, Nueva Ecija including all of its barangays.
These are Betes, Bibiclat, Bucot, La Purisima, Macabucod, Magsaysay, Pantoc, Poblacion
Centro, Poblacion East I, Poblacion East II, Poblacion West III, Poblacion West IV, San
Carlos, San Emiliano, San Eustacio, San Felipe (B), San Felipe (M), San Juan, San Pablo
(B), San Pablo (M) Santa Monica, Santiago, Santo Rosario, Santo Tomas, Sunson and
Umangan.
Only fifty-two (52) residents coming from different barangays in Aliaga who used
the services offered in the Rural Health Unit of Aliaga form January up to October 2017
were involved.
In order to aid this study, the descriptive survey research method was employed.
Necessary data were gathered through the use of questionnaire. Overall, the fifty-two (52)
31
respondents who participated in this study was distributed equally to all twenty-six (26)
barangays of Aliaga.
Specifically, this study searched out into the personal profile of the respondents and
the areas of services rendered by the Rural Health Unit to test if there is a significant
relationship between the profile of the respondents and their assessment towards the
services that is offered in RHU; and finding suggestions to improve its services.
Summary of Findings
1. Profile of the Respondents
Age
5 (9.62%) out of 52 respondents are in the range of 19-25 years old. 21 (40.38%)
of the respondents are in the range of 26-40 years old and half of the respondents’ total
number, 26 (50%) are in the range of 40 years old and above.
Gender
Equal number of male and female respondents were involved in the study, wherein,
26 (50%) of the respondents were female and the remaining 26 (50%) were male.
Occupation
The results on the occupation of the respondents show that 23 (44.23%) were
employed and the remaining 29 (55.77%) were unemployed.
Civil Status
Majority of the respondents were married with a frequency of 45 (86.54%). On the
other hand, there were only 6 (11.54%) which are single and only 1 (1.92%) of the
respondents was separated.
32
Educational Attainment
Out of fifty-two (52) respondents, 3 (5.77%) are college graduate. 19 (36.54%)
attain college level, 4 (7.69%) are vocational, 8 (15.38%) are secondary graduate, only 1
(1.92%) of the respondents attain secondary level, 13 (25%) are elementary graduate and
4 (7.69%) attain elementary level.
2. Areas of Services Offered in the Rural Health Unit
Rural Health Unit provides information
The responses of the respondents reveal that the first in the ranking is the statement
item 1.7 which states, “Immediate dissemination of all information about the diseases” with
a mean of 3.25 verbally interpreted as “Satisfactory”. The lowest in the ranking which is
the statement item 1.2 which states, “House to house orientation about dengue, malaria,
and other deadly diseases” with a mean of 2.69 verbally interpreted also as “Satisfactory”.
Based from the information drawn, the average weighted mean for this area of services is
2.93 which is verbally described as “Satisfactory”.
Physical Services Aspects of the Employees
The respondents rated statement item 2.2 which states that “Employees are wearing
their proper uniform” as first in the ranking with a mean of 3.31 verbally described as
“Satisfactory”. On the other hand, respondents rated item 2.9 which states that “Employees
are lack of information about their patients’ condition” as the lowest in ranking with a mean
of 2.27 and also verbally described as “Satisfactory”. The average weighted mean for this
33
area of services which is Physical services aspects of the employees is 3.06 verbally
described as “Satisfactory”.
Facilities and Equipment
Respondents rated item 3.10 which states that “Ambulance are in good condition”
received the highest mean of 3.42 with verbally described “Satisfactory”. On the other
hand, item 3.3 “It has visually appealing physical facilities” got the lowest mean of 2.83
and also described as “Satisfactory”. The respondents rated Equipment and Facilities with
an average weighted mean of 3.07 which is verbally described as “Satisfactory”. The
respondents rated Equipment and Facilities with an average weighted mean of 3.07 which
is verbally described as “Satisfactory”.
Medical Services
The respondents rated the item 4.1 which states “Promotion of Immunization
(bakuna) in all barangays” obtained the highest mean of 3.65 and described as “Very
Satisfactory”. However, item 4.10 which states “Provides free minor surgery” has the
lowest mean of 2.81 and described as “Satisfactory”. The responses for the Medical
Services got the average weighted mean of 3.26 and verbally described as “Satisfactory”.
Conclusion
The following conclusions are drawn from the findings:
1. Most of the respondents’ age are in the range of 20-46 years old. The gender involves in
this study consist of equal distribution of number of male and female respondents. Based
34
on the result, the number of unemployed respondents are higher than the employed.
Majority of the respondents’ civil status are married.
2. The areas of services that the respondents assessed show that; all the areas; Rural Health
Unit provides information, Physical Services Aspects of the Employees, Facilities and
Equipment and Medical services were all classified as “Satisfactory”.
3. There is no significant relationship between the profile of the respondents and their
assessment towards the services that is rendered by the Rural Health Unit of Aliaga, Nueva
Ecija.
Recommendation
Based on the findings of the study, the following recommendations are drawn:
1. Since the lowest in the overall ranking is the area in which RHU provides information,
it is highly recommended that RHU improve the way how they give information to the
residents, it is important that they make a house to house visit to inform the public about
the serious and deadly diseases;
2. It is also important that the RHU improves their monthly operation to orient the public
about the current information regarding health issues;
3. Employees should also improve their services, not only to do their jobs and responsibility
but also to satisfy the needs of those who offer them their services;
4. According to the result of the survey, employees should organize their designated area
of responsibilities to make an organize service for the public;
5. It is recommended that the RHU must provide and owned sufficient medical laboratory
equipment to meet the needs of the residents when it comes to laboratory testing;
35
6. It is also recommended based on the result of this study to improve the physical facilities
of RHU in Aliaga, Nueva Ecija to make it more visually appealing;
7. Based on the result of this study, it is recommended that the RHU must exercise and
operates monthly medical mission for those residents who aren’t visiting any health center
but is in need to receive medical services;
8. Lastly, it is also recommended for the RHU in Aliaga, Nueva Ecija to offer free and
minor surgery since it got the lowest ranking in the area of medical services.
36
BIBLIOGRAPHY
37
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http://www.abbreviations.com/diagnostic%20services
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Basic Health Care Services Law and Legal Definition. (2016).
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Better Health Channel, Community Health Centres. State Government of Victoria,
Australia. (2017).
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centres retrieved on August 15, 2017
Centers for Disease Control and Prevention, Community Health Center Strengthening.
Clifton Road Atlanta, USA. (2016).
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mmhealthcenters.htm#Implications
Crisis on Call. (2009). Importance of Emergency Medical Care.

http://www.crisisoncall.co.za/index.php?page=importance_emergency_medical_c
are
Elsevier. (2009). Mosby's Medical Dictionary, 9th edition.
http://medical-dictionary.thefreedictionary.com/basic+health+services
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Khamis, K. and Njau, B. (2014). BMC Health Services Research.
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nursing-essay.php
Llewellyn, R. J. (2017). Rural Health Information Hub.
https://www.ruralhealthinfo.org/topics/rural-health-clinics
McLeod, P. (2008). Simply Psychology, Likert Scale.
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Mona, M. (2017). Key Elements of Primary Health Care (PHC).

http://nursingexercise.com/primary-health-care-elements-principles/
Non-Probability Sampling. (2008)
https://explorable.com/non-probability-sampling
Ontario (2017). Settlement.org.,Community Health Centres. Canada.

http://settlement.org/ontario/health/community-and-public-health/public-and-
community-health/what-are-community-health-centres/
Or. Rev. (2007). OregonLaws.com.

https://www.oregonlaws.org/glossary/definition/health_care_services
Organization and Governance. (2006).

d=rja&uact=8&ved=0ahUKEwjflaGMkfnVAhUGlZQKHVXuBjYQFggmMAA&url=htt
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Hits_PHL_2_organization.pdf&usg=AFQjCNEeZYNxNlXYWGFeWMhVTgkQIZfQwg
Paulsen, A. and Keus, A. Government.no,Municipal Health and Care Services.

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Philippines.
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Terosa, C.L. and Belandres, R.L (2013). Global Development Network. Center for
Research and Communication, Philippines.
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San Antonio, N. 2016. COMMUNITY-BASED TRAINING ACTIVITIES IN THE

DIFFERENT TRACK EVENTS OF ALIAGA NATIONAL HIGH SCHOOL
39
APPENDICES
40
APPENDICES A
“Letter to the Rural Health Unit of Aliaga”
Republic of the Philippines

Department of Education
Region III
Division of Nueva Ecija
ALIAGA NATIONAL HIGH SCHOOL
Poblacion East II, Aliaga, Nueva Ecija
October 05, 2017

MR. EUSEBIO D. MIGUEL
ADMINISTRATOR
Aliaga Municipal Health Center
Greetings,
We, the students of Aliaga National High School are presently conducting a research study
entitled “ASSESSMENT ON THE SERVICES RENDERED BY THE RURAL HEALTH
UNIT OF ALIAGA, NUEVA ECIJA: A BASIS TOWARD ITS IMPROVEMENTS”. This is
a partial fulfillment of the requirements in our subject, Research II.
In connection of this, we are humbly asking from your good office to provide us the names
and addresses of the residents who used the medical services from your respected Rural Health
Unit. In addition, please allow us to conduct our research in your municipality and administer the
questionnaires to those patients.
God bless and thank you very much!
Respectfully Yours,
SAIRA D. MALLARI
GISSELLE L. VALDEZ
GALELLEE S. VILLAREAL
Researchers
NICO T. SAN ANTONIO

Adviser
MR. EUSEBIO D. MIGUEL

ADMINISTRATOR
Aliaga Municipal Health Center
41
APPENDICES B
“Letter to the Respondents”
Republic of the Philippines

Department of Education
Region III
Division of Nueva Ecija
ALIAGA NATIONAL HIGH SCHOOL
Letter to the Respondent
Greetings,
We, the students of Aliaga National High School are presently conducting a
research study entitled “ASSESSMENT ON THE SERVICES RENDERED BY THE
RURAL HEALTH UNIT OF ALIAGA, NUEVA ECIJA: A BASIS TOWARD ITS
IMPROVEMENTS”. In connection with this, we would like to ask your help to answer
the questions listed. Be assured that your answers will be strictly confidential and will
be used for the sole purpose of this research.
God bless and thank you very much!
Respectfully Yours,
SAIRA D. MALLARI
GISSELLE L. VALDEZ
GALELLEE S. VILLAREAL
Researchers
NICO T. SAN ANTONIO

Adviser
42
APPENDICES C
“Questionnaire”
“ASSESSMENT ON THE SERVICES RENDERED BY THE RURAL HEALTH UNIT
OF ALIAGA, NUEVA ECIJA: A BASIS TOWARD ITS IMPROVEMENTS”
I. PROFILE OF THE RESPONDENTS

Name: (Optional): _________________________
Age: _____
Gender: Male
Female
Occupation: ________________________
Civil Status: Single
Married
Separated
Widowed
Educational attainment:
Elementary level
Elementary graduate
High school level
High school graduate
Vocational
College level
College graduate
Post Graduate
II. Satisfaction of the patients in services offered by the Rural Health Center
Direction: Put a check ( √ ) on the box and use the following numbers to determine your
responses to the following questions.
1 – Poor 2 – Fair 3 – Satisfactory 4 – Very Satisfactory
43
1. Rural Health Center provides information
Statements 4 3 2 1
1.1 Promotes free training for first aid treatment.
House to house orientation about dengue, malaria, and
1.2
other deadly diseases.
1.3 Updated news and information from DOH.
Operates monthly orientation to provide current
1.4
information about health.
1.5 Implementing seminars to provide health information.
1.6 Advance campaign awareness for the upcoming diseases.
Immediate dissemination of all information about the
1.7
diseases.
1.8 Connecting to people by all possible ways to inform all.
Employees of RHU give clear and complete information to
1.9
the residents within the community.
1.10 Providing preventive measures about the disease.
2. Physical Service Aspects of Employees
Statements 4 3 2 1
2.1 Employees are well-organized.
2.2 Employees are wearing their proper uniform.
2.3 Employees are approachable.
2.4 They are well-skilled in terms of providing information.
Employees are always ready and prepared when patient
2.5
needs them.
2.6 Employees are all in action.
2.7 Employees provide the needs of the patients.
2.8 Employees care for the health and safety of their patients.
Employees are lack of information about their patients
2.9
condition.
2.10 Employees are properly doing their jobs.
44
3. Facilities and Equipment
Statements 4 3 2 1
3.1 Clean and comfortable health center.
3.2 Modern and advanced work equipment.
3.3 It has visually appealing physical facilities.
3.4 Enough space to accommodate patients.
3.5 All equipment are properly working.
3.6 Sufficient medical laboratory equipment for testing.
3.7 Equipment’s are always available.
Hospital beds, wheelchairs or anything that is needed to
3.8
admit a patient is not limited.
3.9 Complete supply of medicines that is necessary for patients.
3.10 Ambulance are in good condition.
4. Medical Services
Statements 4 3 2 1
4.1 Promotion of Immunization (bakuna) in all barangays.
Nutrition education, monitoring and feeding are well
4.2
supported.
4.3 Assisting family planning services.
4.4 Availability of the doctor for medical services.
4.5 Delivers free medicine.
4.6 Provides confidential HIV testing.
4.7 Provides free check-up.
4.8 Monthly schedule for pre-natal check-up.
4.9 Operates monthly medical mission.
4.10 Provides free minor surgery.
45
DOCUMENTATION
46
Asking for the assistance from the staffs of RHU in Aliga
Conducting the survey
47
Conducting the survey inside the RHU of Aliaga
48
49
50
Conducting survey at different barangays in Aliaga
51
CURRICULUM
VITAE
52
CURRICULUM VITAE
Personal Data
Name : Saira D. Mallari

Age : 17
Address : East I, Aliaga, Nueva Ecija
Religion : Roman Catholic
Birthdate : December 15, 1999
Mother’s Name : Rosita D. Mallari
Father’s Name : Armando M. Mallari
Educational Background
Elementary : Aliaga Central School
Poblacion Centro, Aliaga, Nueva Ecija
2011-2012
Junior High School : Aliaga National High School

2015-2016
Senior High School : Aliaga National High School

2017-2018
53
CURRICULUM VITAE
Personal Data
Name : Gisselle L. Valdez

Age : 17
Address : Magsaysay, Aliaga, Nueva Ecija
Religion : Methodist
Birthdate : April 11, 2000
Mother’s Name : Dolores L. Valdez
Father’s Name : Reynaldo E. Valdez
Elementary : Sto. Rosario Elementary School
Sto. Rosario, Aliaga, Nueva Ecija
2011-2012

2015-2016

2017-2018
54
CURRICULUM VITAE
Personal Data
Name : Blessed Galellee S. Villareal

Age : 17
Address : Poblacion West III, Aliaga, Nueva Ecija
Religion : Christian
Birthdate : February 11, 2000
Mother’s Name : Marina S. Villareal
Father’s Name : Percival M. Villareal
Elementary : Aliaga Central School
Poblacion Centro, Aliaga, Nueva Ecija
2011-2012

2015-2016

2017-2018
55

Aliaga National High School, Aliaga District

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Assessment on the Services Rendered by the Rural Health Unit of Aliaga, Nueva Ecija: A

Basis Toward its Improvement

Background of the Study

care services. (World Health Organization, 2017)

Community Health Centers (CHCs) are non-profit organizations that provide

such as doctors, nurses, and nurse practitioners on staff. (Ontario, 2015)

difficult. (State of Victoria, 2011)

services according to people’s needs and expectations. It gives high importance to

increasing populations in poor economies.

Information Hub, 2015).

costs. Health services in developing countries need to choose appropriate supplies,

(Kaur and Hall, 2001).

immunizations, as well as sexual health services, reproductive and gynecological services.

while stuck in an unpleasant or unprecedented event. Such services if provided efficiently

Immediate medical help is to be provided to the victim or victims and by trained

The healthcare system in the Philippines can be considered to be of a good standard,

or European hospitals. Healthcare system in the Philippines is a mixed public-private

North American model organized around independent free-standing hospitals, individual

Health Care System, 2016)

Health Organization, 2013)

The municipalities are responsible for providing reasonable, high-quality health

financial frameworks. In addition, the state carries the responsibility of exercising

supervision and control (Paulsen and Keus, 2007)

Since municipalities are responsible for providing reasonable, high-quality health

officials, offices, or agencies of the national government. (R.A.7160) In the Philippines,

centavos per Filipino. (Department of Budget and Management, 2008)

the harmonization of systems and processes for licensing, accreditation or certification of

Philippines is the concentration of health services in relatively affluent urban areas

Health being one of the important aspects of human development, healthcare

other problems. (Terosa and Belandres, 2013)

III developed an agenda to address the health-related problems of Filipinos in terms of

Development Goals (MDGs). (Terosa and Belandres, 2013)

quality SERVQUAL features of five dimensions: tangibles, reliability, responsiveness,

appearance of employees, equipment and facilities are classified as tangibles. Reliability

staff which generate customer trust and confidence.

Satisfaction of the patients in

o RHU provides information

DATA GATHERING INSTRUMENT

IMPROVEMENT OF THE SERVICES

Figure 1: Research Paradigm

Statement of the Problem

by the Rural Health Unit of Aliaga in Nueva Ecija.

Specifically, the study sought answers to the following questions:

1. The respondents be described in terms of:

1.4 civil status

1.5 educational attainment

residents in terms of the following?

2.1 RHU provides information

2.2 physical service aspects of employees

2.3 facilities and availability of equipment

2.4 medical services

3. Is there a significant relationship between the patient’s profile and their

Significance of the Study

in their municipal that they might need.

with regards in their performance.

Hypothesis of the Study

1. There is no significant relationship between patient’s profile and their assessment

Scope and Delimitation of the Study

effectiveness of each services stated.

Sto. Rosario, Aliaga, Nueva Ecija.

Unit are expected to arise through the use of survey.

disease, or the promotion, maintenance and restoration of health.

Health Service is a public service providing medical care.