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    Measuring Health Care Quality With The SERVQUAL Method: A Comparison in Public and Private Hospitals

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    Zainab
    This document provides metadata about a research publication that used the SERVQUAL method to compare perceptions of health care quality between public and private hospitals in Turkey. The publication was authored by Oğuz Işik, Dilaver Tengilimoglu, and Mahmut Akbolat and published in 2011 in Healthmed. It has been cited 12 times and read 1,138 times on ResearchGate. The authors are also working on related projects involving management and organizational justice.

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    Measuring Health Care Quality With The SERVQUAL Method: A Comparison in Public and Private Hospitals

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    Zainab
    7 views19 pages
    This document provides metadata about a research publication that used the SERVQUAL method to compare perceptions of health care quality between public and private hospitals in Turkey. The publication was authored by Oğuz Işik, Dilaver Tengilimoglu, and Mahmut Akbolat and published in 2011 in Healthmed. It has been cited 12 times and read 1,138 times on ResearchGate. The authors are also working on related projects involving management and organizational justice.

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    This document provides metadata about a research publication that used the SERVQUAL method to compare perceptions of health care quality between public and private hospitals in Turkey. The publication was authored by Oğuz Işik, Dilaver Tengilimoglu, and Mahmut Akbolat and published in 2011 in Healthmed. It has been cited 12 times and read 1,138 times on ResearchGate. The authors are also working on related projects involving management and organizational justice.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    7 views19 pages

    Measuring Health Care Quality With The SERVQUAL Method: A Comparison in Public and Private Hospitals

    Uploaded by

    Zainab
    This document provides metadata about a research publication that used the SERVQUAL method to compare perceptions of health care quality between public and private hospitals in Turkey. The publication was authored by Oğuz Işik, Dilaver Tengilimoglu, and Mahmut Akbolat and published in 2011 in Healthmed. It has been cited 12 times and read 1,138 times on ResearchGate. The authors are also working on related projects involving management and organizational justice.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 19

    See discussions, stats, and author profiles for this publication at: https://www.researchgate.

    net/publication/282857499

    Measuring Health Care Quality with the SERVQUAL Method: A Comparison in


    Public and Private Hospitals

    Article  in  Healthmed · January 2011

    CITATIONS READS

    12 1,138

    3 authors:

    Oğuz Işik Dilaver Tengilimoglu


    Hacettepe University Atilim University
    40 PUBLICATIONS   87 CITATIONS    47 PUBLICATIONS   233 CITATIONS   

    SEE PROFILE SEE PROFILE

    Mahmut Akbolat
    Sakarya University
    69 PUBLICATIONS   100 CITATIONS   

    SEE PROFILE

    Some of the authors of this publication are also working on these related projects:

    management View project

    The effect of organizational justice perception on job satisfaction of health employees View project

    All content following this page was uploaded by Mahmut Akbolat on 20 February 2017.

    The user has requested enhancement of the downloaded file.


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