KOg; gjpg;GupikAilaJ

,yq;if fzf;fl
P L
; j; njhopDl;gtpayhsu;fs; fofk;
AA1 guPli
; r – 2017 rdtup
(AA15) tpahghuj; njhopw;ghLfSk; Kfhikj;JtKk;
2017-01-29
(Business operations and management) gpw;gfy;
[1.45 – 5.00]
• guPlr
; hu;jj
; pfSf;fhd mwpTWj;jy;fs; (ftdkhf thrpf;fTk;):
(1) mDkjpf;fg;gl;l Neuk; : thrpj;jy; - 15 epkplq;fs;
vOJjy; - 03 kzpj;jpahyk; gf;fq;fs; : 07
tpdhf;fs; : 06
(2) vy;yh tpdhf;fSf;Fk; tpilaspf;Ff.
(3) guPli
; rf;F tpz;zg;gpj;j mNj xU nkhopapNyNa cq;fSf;Fj;
jug;gl;l tpilg;Gj;jfj;jpy; tpilfs; vOjg;gly; Ntz;Lk;.
(4) cq;fshy; VjhtJ vLNfhs;fs; vLf;fg;gl;bUg;gpd; mtw;iwj; njspthff; Fwpg;gplTk;.
(5) tiutpyf;fzq;fSld;$ba nray; tpidr;nrhy; epuy; ,izf;fg;gl;Ls;sJ. Nehf;fr;
Nrhjid tpdhf;fisj; jtpu Vida xt;nthU tpdhTk; xU nray;
tpidr;nrhy;iyf; nfhz;bUf;fpwJ. guPlr
; hu;jj
; pfs;> nray; tpidr;nrhy; epuypy;
jug;gl;l tpidr;nrhy; tiutpyf;fzj;ij mbg;gilahff;nfhz;L tpdhf;fSf;F
tpilaspj;jy; Ntz;Lk;.
(6) 100 Gs;spfs;.

gFjp A
Nehf;fr; Nrhjid tpdhf;fs; (OTQs)
,UgJ (20) fl;lha tpdhf;fs;
(nkhj;jk; 40 Gs;spfs;)

tpdh 01
,y. 1.1 njhlf;fk; 1.15 tiuahd tpdhf;fSf;F kpfr; rupahd tpiliaj; njupTnra;f.
njupTnra;j tpilapd; ,yf;fj;ij tpdh ,yf;fj;Jld; ckf;Fj; jug;gl;l tpilg;Gj;jfj;jpy;
vOJf.

1.1 gpd;tUtdtw;Ws; Kfhikr; nrad;KiwAld; njhlu;GilaJ vJ?

(1) jpl;lkply;> cw;gj;jp> topfhl;ly; kw;Wk; njhlu;ghly;

(2) jpl;lkply;> Nehf;fq;fs;> fl;lisaplypd; Xupdj;jd;ik kw;Wk; epWtdf; fl;likg;G
(3) jpl;lkply;> xOq;fikj;jy;> topfhl;ly; kw;Wk; fl;Lg;gLj;jy;
(4) jpl;lkply;> fl;lisaplypd; Xupdj;jd;ik> topfhl;ly; kw;Wk; epWtdf; fl;likg;G

1.2 jdpAupik tpahghuk; xd;Wld; xg;gpLifapy; gq;Flik tpahghuk; xd;wpy; fhzg;gLk;

tpNrl mD$yk;>

(1) ,lu; gfpug;gLjy; (2) tpiuthfj; jPuk

; hdnkLj;jy;
(3) tiuaiwaw;w nghWg;G (4) fl;lhaf; fzf;fL
P
1.3 gpd;tUtdtw;Ws; ,yq;ifapy; mDkjpaspf;fg;gl;l tpNrl tq;fp (licensed specialized bank)
vJ?

(1) `w;wd; e~dy; tq;fp (2) ,yq;if tq;fp

(3) Njrpa Nrkpg;G tq;fp (4) kf;fs; tq;fp

1.4 gpd;tUk; $w;Wf;fSs; tiuaWf;fg;gl;l nghJf; fk;gdpfs; njhlu;gpy; jtwhd $w;W vJ?

(1) Mff;Fiwe;j gq;Fjhuu;fspd; vz;zpf;if 01 MFk;.

(2) Mff;$ba gq;Fjhuu;fspd; vz;zpf;if 50 MFk;.
(3) Mff;Fiwe;j gzpg;ghsu;fspd; vz;zpf;if 02 MFk;.
(4) tUlhe;j mwpf;ifia ntspapLtJ fl;lhakhdjhFk;.

1.5 gpd;tUtdtw;Ws; Nghl;lupd; Ie;J gilfs; khjpupapd; (Five Forces Model) Xu; mq;fkhf
mikahjJ vJ?

(1) Gjpa gpuNtrpg;ghsu;fspd; mr;RWj;jy; (2) toq;Feu;fspd; Nguk;NgRk; gyk;

(3) Copau;fspd; Nguk;NgRk; gyk; (4) thq;Fgtu;fspd; Nguk;NgRk; gyk;

1.6 gpd;tUtdtw;Ws; njhf;F Kfhikj;Jtk; njhlu;gpy; rupahd $w;W vJ?

(1) ,J thbf;ifahsu; Nfs;tpia epiwNtw;Wtjw;Fj; Njitg;gLfpwJ.

(2) ,J Ngzg;glNtz;ba kw;Wk; fl;lisaplg;gl Ntz;ba ,Ug;gpd; msitj;
Jzptjw;F cjTfpwJ.
(3) ,J njhf;fpd; fpua tpisTj;jpwDf;F (cost effectiveness) cjTfpwJ.
(4) NkYs;s ahTk;.

1.7 gpd;tUtdtw;Ws; cw;gj;jp nra;ag;gl;l nghUs; xd;Wf;fhd jug; gupkhzkhf (quality

dimension) mikahjJ vJ?

(1) gz;Gf;$W (feature) (2) Jy;ypaj;jd;ik (accuracy)

(3) ek;gfj;jd;ik (reliability) (4) ePbj;Jiof;Fk; jd;ik (durability)

1.8 flikfs; kw;Wk; Nehf;nfy;iyapd; vz;zpf;if mjpfupg;Gld; njhopy; xd;iw tbtikg;gJ

vt;thW milahsg;gLj;jg;gLfpwJ?

(1) njhopy; tpupthf;fk; (Job enlargement) (2) njhopy; Row;rp (Job rotation)
(3) njhopy; Nkk;ghL (Job enrichment) (4) P (Job specification)
njhopy; Fwpg;gL

1.9 gpd;tUtdtw;Ws; vjpu;T$wg;gLk; kdpj tsq;fspd; Nfs;tpf;fhfg; gad;gLj;jg;gLfpd;w xU

El;gk; (technique) vJ?
(1) gpujpaPlL
; ml;ltizfs; (2) Copauply; ml;ltizfs;
(3) Nghf;Fg; gFg;gha;T (4) jpwd; ,Ug;Gfs;
2|Page
1.10 gpd;tUtdtw;Ws; kdpj ts Kfhikj;Jt Nehf;nfy;iyf;Fs; cs;slf;fg;glhj tplak; vJ?

(1) Mszp tplak; (2) eyd;Gup tplak;

(3) cw;gj;jp tplak; (4) ifj;njhopy; cwTfs; tplak;

1.11 gpd;tUtdtw;Ws; “re;ijg;gLj;jy; jj;Jtj;Jld;” njhlu;Gila je;jpNuhghak; vJ?

(1) xUq;fpizf;fg;gl;l re;ijg;gLj;jy; jpl;lq;fs;

(2) Mf;fpukpg;G tpw;gid kw;Wk; Cf;Ftpg;Gg; gpur;rhuq;fs;
(3) cau; cw;gj;jpA+lhf cau; ,yhgk;
(4) tpidj;jpwd;kpf;f cw;gj;jp mjpfupg;G

1.12 rPuhd jd;ik my;yJ xUtifg;gl;l re;ijg;gLj;jy; eltbf;iff;Fg; gpujpgypg;igf;

fhl;Ltjd; mbg;gilapy; re;ijiaj; njspthd Jz;lq;fshfg; gpupj;jy; vt;thW
miof;fg;gLfpwJ?

(1) re;ij Jz;lg;gLj;jy; (market segmentation)

(2) ,yf;Fr; re;ijg;gLj;jy; (target marketing)
(3) re;ij epiyg;gLj;jy; (market positioning)
(4) #o;epiyr; re;ijg;gLj;jy; (niche marketing)

1.13 gpd;tUtdtw;Ws; ,Ue;J cw;gj;jpg;nghUs; re;ijg;gLj;jy; fyitiaj; (product marketing

mix) njupTnra;f :

(1) cw;gj;jpg;nghUs;> tpiy> Cf;fg;gLj;jy;> kf;fs;

(2) cw;gj;jpg;nghUs;> tpiy> Cf;fg;gLj;jy;> ,lk;
(3) cw;gj;jpg;nghUs;> tpiy> nrad;Kiw> ,lk;
(4) cw;gj;jpg;nghUs;> kf;fs;> nrad;Kiw> ngsjpfr; rhd;Wfs;

1.14 gpd;tUtdtw;Ws; vJ xU epiyg;gLj;jy; (Positioning) mZFKiw / je;jpNuhahak; MFk;?

(1) ngWkjp (Value) epiyg;gLj;jy;

(2) nghUs; tFg;G (Product class) epiyg;gLj;jy;
(3) ghtidahsu; epiyg;gLj;jy;
(4) NkYs;s rfyJk;

1.15 gpd;tUtdtw;Ws; fk;gdpnahd;wpd; eltbf;ifia ntsp%ykpLtjw;fhd (outsourcing) xU

fhuzkhf mikahjJ
mikahjJ vJ?

(1) njhopw;ghl;Lf; fpuaj;ijf; Fiwg;gjw;F

(2) fk;gdpapy; tsq;fs; fhzg;glhik
(3) gpujhd tpahghuj;jpd;kJ
P ftdj;ijf; Ftpg;gjw;F
(4) re;ijapy; gpuNtrpg;gjw;fhf Neuj;ij mjpfupj;jy;
3|Page
1.16 Kjy; 1.20 tiuAs;s tpdhf;fspd; ,ilntspfis epug;Gtjw;F milg;Gf;Fs; jug;gl;Ls;s
nrhy; / nrhw;fspypUe;J rupahdijj; njupTnra;f. njupTnra;ag;gl;l tpilia cq;fsJ
tpilg;Gj;jfj;jpy; tpdhTf;Fupa ,yf;fj;Jld; vOJf.

1.16 Nehf;fq;fis mile;Jnfhs;tjw;fhf Nehf;fq;fis mikj;jy; kw;Wk; nraw;ghLfspd;

njhFjpia KbTnra;jy; vd;gtw;Wld; rk;ge;jg;gl;l xU Kfhikj; njhopw;ghL
…………………… (xOq;fikj;jy; / jpl;lkply;) MFk;.

1.17 .…………………… (rpf;fdf; fl;lisf; fzpak; / cupa Neuj; (JIT) njhf;F) vd;gJ nkhj;jj;
njhf;Ff; fpuaj;ij ,opepiyg;gLj;Jfpd;w cj;jkf; fl;lis msthFk;.

1.18 …………………… (kdpj ts Kfhik / re;ijg;gLj;jy; kw;Wk; tpw;gid) vd;gJ Nghl;lupd;

ngWkjpr; rq;fpypahy; milahsq;fhzg;gl;l xU MjuTr; nraw;ghL MFk;.

1.19 #oy; my;yJ epWtdk; gw;wpa %y tplaq;fs; kw;Wk; ,yf;fq;fs; (Raw facts and figures)
…………………… (jfty; / juT) vd miof;fg;gLfpwJ.

1.20 .…………………… (NtWgLj;jg;gl;l re;ijg;gLj;jy; / NtWgLj;jg;glhj re;ijg;gLj;jy;) vd;gJ

xU Fwpg;gpl;l re;ijj; Jz;lnkhd;wpd; ,yf;F my;y.

(xt;nthd;Wf;Fk; 02 Gs;spfs; tPjk; nkhj;jk; 40 Gs;spfs;)

gFjp A KbT

gFjp B
ehd;F (04) fl;lha tpdhf;fs;
(nkhj;jk; 40 Gs;spfs;)

tpdh 02

tpahghu epWtdq;fis cilik> Nehf;fq;fs;> msT Nghd;w gy;NtW Nfhl;ghLfSf;F ,zq;f

tifg;gLj;j KbAk;. vt;thwhapDk; tpahghu epWtdj;jpd; jd;ikiag; nghUl;gLj;jhJ>
ve;jnthU tpahghu epWtdKk; mjDila nraw;ghl;L eltbf;iffis elj;jpr;nry;tjw;F
MjuTr; Nritfs; ,d;wpaikahjjhf ,Uf;fpd;wd. epjpr; Nritfs;> Nghf;Ftuj;J> njhlu;ghly;>
fhg;GWjp kw;Wk; gz;lrhiy vd;gd xU tpahghu epWtdj;jpd; nraw;ghl;L eltbf;iffSf;F
trjpaspf;fpd;w gpujhd MjuTr; NritfshFk;.

(a) gq;Flik kw;Wk; gupg;G tiuaWf;fg;gl;l jdpahh; fk;gdp Mfpatw;Wf;fpilapy; NtWghLfs;

ehd;fpidf; (04) $Wf. (04 Gs;spfs;)

(b) xU tpahghu epWtdj;jpw;fhd ey;y Nghf;Ftuj;J Kiwapd; Kf;fpaj;Jtj;ij tpgupf;Ff.

(06 Gs;spfs;)
(nkhj;jk; 10 Gs;spfs;)

4|Page
 tpdh 03

epWtdnkhd;W ifKiw Kiwikapd; fPo; nraw;gl;Lf;nfhz;bUe;j mjd; jfty; Kiwikia

njhopDl;gtpay;ujP pahd xU Kiwikf;F khw;wpapUf;fpwJ. ,k;khw;wkhdJ epWtdj;jpw;F gy
mD$yq;fisf; ngw;Wj;je;jpUf;fpwJ. jfty; Kiwikia Nkk;gLj;Jtjpy; cyfkakhf;fy;$l
jhf;fQ; nrYj;jpapUf;fpwJ.

(a) jfty; Kfhikj;Jtj;jpw;F njhopDl;gtpay; Kiwiknahd;iwg; gad;gLj;JtjpYs;s

mD$yq;fs; Ie;jpidg; (05) gl;baypLf.
aypLf (05 Gs;spfs;)

(b) ,yj;jpudpay; tu;j;jfk; (E-commerce) vt;thW xU tpahghu epWtdj;jpw;F cjtpahf

,Uf;fpwJ vd;gij tpgupf;Ff. (05 Gs;spfs;)
(nkhj;jk; 10 Gs;spfs;)

tpdh 04

epWtdj;jpYs;s gzp ntw;wplq;fSf;fhf> jifikAs;s guPlr ; hu;jj

; pfsplkpUe;J xU kf;fs;
njhFjpiaj; NjLk; my;yJ ftUk; nrad;Kiw Ml;Nru;gG ; vd mwpag;gLfpwJ. xU jlit
Mw;wy;kpF guPlr
; hu;jj
; pfs; njupTnra;ag;gl;L Ml;Nru;ff
; g;gl;lJk; mtu;fs; fk;gdpapd; Copau;fshf
khWfpd;wdu;. mt;T+opau;fs; jkJ flikfis gaDWjpkpf;f tifapy; Mw;Wtij ,ayr; nra;t
jw;fhf mtu;fSf;F gapw;rpaspj;J tpUj;jpailar;nra;tJ njhopy; toq;Feupd; flikahFk;.

(a) ; r; nrad;KiwAld; (recruitment process) rk;ge;jg;gl;l gbepiy

xU Kiwikrhu; Ml;Nru;gG
fis (steps) milahsq;fhz;f. (05 Gs;spfs;)

(b) Copau;fspd; tpisTj;jpwd;kpf;f gapw;rpapypUe;J epWtdnkhd;Wf;Ff; fpilf;ff;$ba ed;ik

fisf; fye;JiuahLf. (05 Gs;spfs;)
(nkhj;jk; 10 Gs;spfs;)

tpdh 05

nghUl;fs; kw;Wk; Nritfis toq;Ftjd; %yk; thbf;ifahsu;fspd; NjitfisAk;

tpUg;gq;fisAk; jpUg;jp nra;fpd;w nrad;Kiw re;ijg;gLj;jy; MFk;. tzpff;Fwpaply;
re;ijg;gLj;jypy; xU ghupa gq;fpid tfpf;fpwJ.

(a) tzpff;Fwpaplypd; (branding) mD$yq;fs; ehd;fpidf; (04) Fwpg;gpLf. (04 Gs;spfs;)

(b) re;ijg;gLj;jypYs;s gpd;tUk; gjq;fis tpgupf;Ff.

(i) re;ij toq;fy; / nghUs; (Market offering / product)

(ii) ,yf;Fr; re;ijg;gLj;jy; (Target Marketing) (06 Gs;spfs;)

(nkhj;jk; 10 Gs;spfs;)

gFjp B KbT

5|Page
 gFjp C
xU fl;lha tpdh
(nkhj;jk; 20 Gs;spfs;)

tpdh 06

tiuaWf;fg;gl;l kupNah gp];fl; fk;gdp 1970 ,y; jdJ nraw;ghLfis Muk;gpj;J %d;W jrhg;j
fhyq;fSf;Fk; Nkyhf ntw;wpfukhf ,aq;fptUfpd;w ,yq;ifapYs;s xU Kd;dzp gp];fl;
cw;gj;jpahsuhFk;. ,e;jf; fk;gdp fle;j Ie;J tUlq;fspy; cau;ej
; Ie;J gp];fl;
cw;gj;jpahsu;fspy; xUtuhfj; jpfo;fpwJ. %d;W khjq;fSf;F Kd;> fk;gdpapd; Gjpa gpujk
epiwNtw;W mjpfhupahf (CEO) Njhk]; epakpf;fg;gl;Ls;shu;.
tiuaWf;fg;gl;l kupNah gp];fl; fk;gdpahdJ> tpNrlkhf ntt;NtW RitfisAila gp];fl;L
fSf;fhf Foe;ijfs; kj;jpapy; gpugy;ak; ngw;w xU fk;gdpahFk;. fk;gdpj; njhopw;rhiy MW
khjq;fSf;F Kd;du; 60 taij mile;jjd; fhuzkhf fk;gdpapypUe;J Xa;Tngw;w ed;F
mDgtKila njhopw;ghl;L Kfhikahsu; (operations Manager) xUtuhy; ,af;fg;gl;bUe;jJ.
jw;NghJ gzp khw;w mbg;gilapy; (shift basis) Vwj;jho 3,000 gzpahsu;fs; njhopw;rhiyapy;
Ntiy nra;fpd;wdu;.
fle;j MW khj fhyg; gFjpapy; ehnshd;wpd; Fwpg;gplj;jf;f vz;zpf;ifapyhd kzpj;jpahyq;fs;
rpy cw;gj;jpg; nghwpfs; ,af;fg;glhJ Rk;kh ,Ue;jijAk; cw;gj;jp kw;Wk; tpw;gidfs;$l fle;j
MW khj fhyg;gFjpapy; ruptile;jpUe;jijAk; Njhk]; mtjhdpj;jpUe;jhu;. ngUk;ghyhd
gFjpfspypUe;J fpilf;Fk; Nkhrkhd rkpf;iQfs; fhuzkhf> Gjpa CEO, re;ij Ma;nthd;iw
elj;Jtjw;Fj; jPuk; hdpj;jpUe;jhu;. mr;re;ij Ma;T gpd;tUtdtw;iw ntspg;gLj;jpapUe;jJ :
— ,NjNghd;w RitfSld; Foe;ijfSf;fhd gp];fl;bidj; jahupf;fpd;w xU Gjpa
Nghl;bahsu; re;ijapy; gpuNtrpj;Js;shu;.
— fle;j 5 Mz;LfSf;Fk; Nkyhf> tpw;gid gbg;gbahf tPor
; r
; paile;Js;sJ.
— fle;j 5 Mz;Lfspy; fk;gdpapd; re;ijg; gq;F 22% ,ypUe;J 18% Mff; Fiwtile;Js;sJ.
— tupfs; fhuzkhf cw;gj;jpg; nghUl;fspd; tpiyfs; fLikahf mjpfupj;jpUf;fpd;wd.
— NkYs;s tplaq;fs; fhuzkhf fhyg;gFjpapy; fk;gdpapd; ,yhg vy;iy fLikahfr;
ruptile;Js;sJ.

fle;j nts;spf;fpoik> Copau; rq;fk; Gjpa CEO cld; fye;Jiuahb rpy kdf;Fiwfisj;
njuptpj;jpUe;jJ. Fiwe;j rk;gsq;fs; kw;Wk; Vida ed;ikfs;> gjtpAau;Tfs;> nrayhw;Wif
kjpg;gL
P fs; kw;Wk; ntFkjpfs; fpilf;fhik Nghd;wtw;why; Vw;gLk; njhopy; jpUg;jpapd;ik
fhuzkhf ngUk;ghyhd Copau;fs; fk;gdpapypUe;J tpyfpf;nfhs;fpwhu;fs; vd;gijAk; Copau;
rq;fk; vLj;jpak;gpapUe;jJ.

,g;gpur;rpidfis eptu;jj; pf;Fk; nghUl;L> CEO fk;gdpf;F njhopw;ghl;L Kfhikahsu; xUtiu

cldbahf Ml;Nru;gG ; r; nra;jhu;. mj;Jld; cldbahfNt gaDWjpkpf;f nrayhw;Wif kjpg;gl P L
;
Kiwiknahd;iw tbtikj;J eilKiwg;gLj;JkhWk; mtUf;F mwpTWj;jpapUe;jhu;.
ePqf
; s; nra;aNtz;bait>
(a) SWOT gFg;gha;itg; gad;gLj;jp tiuaWf;fg;gl;l kupNah
kupNah gp];fl; fk;gdpapd; njhopw;ghL
fSf;F #oypdhy; vw;gLj;jg;gLk; jhf;fj;ij kjpg;gpLf. (08 Gs;spfs;)
(b) Fwpj;j ,f;fk;gdpapd; njhopw;ghl;L KfhikahsuJ tfpghfj;ij milahsq;fhz;f.
(08 Gs;spfs;)
(c) gaDWjpkpf;f nrayhw;Wif kjpg;gl
P L
; Kiwik xd;wpd; rpwg;gpay;Gfs; (features)
ehd;fpidf; (04) Fwpg;gpLf. (04 Gs;spfs;)
(nkhj;jk; 20 Gs;spfs;)
gFjp C KbT
6|Page
 nray; tpidr;nrhy; gl;bay;
mwpT kl;lk; tpidr;nrhy; gl;bay; tiutpyf;fzk; (nghUs; tiuaiw)
nghUs; tiuiw nra;f /
jd;ik> tpahgfk; my;yJ nghUs; gw;wp tpgupj;jy;
tiutpyf;fzk; nra;f (Define)
tiuf (Draw) tupg;glk; my;yJ tiuglk; tbtpy; tiue;J fhl;Ljy;
milahsq; fhz;f / fUj;jpw;nfhz;l gpd;du; njupe;J nfhs;sy; my;yJ njupT
,dq;fhz;f (Identify) nra;jy;
epuw;gLj;Jf / gl;baypLf (List) njhlu;Ggl;l cUg;gbfis xd;wpd; fPo; xd;whf vOJJy;
ju;f;f uPjpahf my;yJ fhuz uPjpahf njhlu;Gfis
njhlu;GgLj;Jf (Relate)
epiyehl;ly;
$Wf / Fwpg;gpLf. (State) jpl;ltl;lkhf my;yJ njspthf njuptpj;jy;
kl;lk; 01 fzpf;Ff / fzpg;gpLf
fzpj uPjpahf fzpg;gl
P b
; id Nkw;nfhs;sy;
fpufpj;jy; (Calculate / Compute)
Kbnthd;wpid milAk; Nehf;fpy; NtWgl;l tplaq;fis
Kf;fpa jftiy Muha;f (Discuss)
tpthjj;jpd; %yk; tpgukhf Ma;T nra;jy;
Qhgfg;gLj;jp
cupa cz;ikfis ntspf;fhl;b> njspthd tptuzj;ij
tpgupj;jy; tpgupf;Ff (Explain)
tpgukhfj; njuptpj;jy;
nghUs; tpsf;Ff / fUj;Jf;
tpsq;fpf; nfhs;sf;$ba tifapy; njspTgLj;jy;
$Wf (Interpret)
mwpit my;yJ mit rhu;ej; mDgtj;jpidf; nfhz;L>
Vw;gpirT nra;jy; (Recognize) nry;Ygbj; jd;ikia my;yJ mjd; ,y;yhikiaf;
fhl;Ljy;
gjpT nra;f (Record) cupa gjpTfis tpupthfg; gjpT nra;jy;
njhFf;Ff / RUf;fj;ijj; jUf gpujhd tplaq;fspy; (cz;ikfs; my;yJ ngWkjpfs;)
(Summarize) RUf;fkhd $w;wpidj; jUjy;

mwpT kl;lk; tpidr;nrhy; gl;bay; tpidr;nrhy; tiutpyf;fzk;

gpuNahfpf;Ff
Ff (Apply) eilKiwg; gad;ghl;bw;Ff; nfhz;L tUjy;
kjpg;gpLf (Assess) ngWkjp> jd;ik> ,aYik my;yJ juj;jpidj; jPu;khdpj;jy;
kl;lk; 02 vLj;Jf; fhl;Lld; tpgupf;Ff
gpNahfpj;jy; tpNrlkhf cjhuzq;fSld; epWTjy;
(Demonstrate)

fw;wijf; nfhz;L tiuglj; jhspy; tiuf (Graph) tiuglk; xd;wpd; %yk; fhl;Ljy;
NtW xd;wpid jahupf;Ff (Prepare) Nfl;fg;gl;l tplaj;jpid cupa Kiwapy; ntspf;fhl;ly;
mwptjw;F mwpitg;
gad;gLj;Jjy; / Kf;fpaj;Jtj;jpd; mbg;gilapy; xOq;F gLj;Jjy; my;yJ
Kd;Dupikg;gLj;Jf (Prioritize)
tpdhf;fisj; jPuj
; j
; y; tupirg;gLj;Jjy;
fzf;fpzf;fk; nra;f /
Ntnwhd;Dld; ,zq;Fjiy xg;Gtpj;jy;
,zf;fk; nra;f (Reconcile)
jPuf
; F
; f (Solve) fzpg;gL
P my;yJ tpsf;fq;fspd; %yk; jPuT
; fhzy;

mwpT kl;lk; tpidr;nrhy; gl;bay; tpidr;nrhy; tiutpyf;fzk;

jPut
; pid my;yJ ntspg;ghl;bidj; njupe;J nfhs;Sk;
gFg;gha;T nra;f (Analyze)
Nehf;fpy; tpgukhf Ma;T nra;jy;
kl;lk; 03
gFg;gha;T xw;Wikfis mwpe;J nfhs;Sk; Nehf;fpy; guPlr
; pj;jy; /
xg;gpLf (Compare)
Ma;T nra;jy;
vz;zq;fSf;F
,ilapy; Ntw;Wikfis mwpe;J nfhs;Sk; Nehf;fpy; guPlr
; pj;jy; /
NtWgLj;Jf (Contrast)
njhlu;Gfis Ma;T nra;jy;
Vw;gLj;jp xg;gpLjYk; Ngjg;gLj;Jf/tpj;
f tpj;jpahrg;gLj;Jf rpytw;iw NtWgLj;Jk; tpj;jpahrq;fisf; fhl;Ljy; /
NtWgLj;jYk; /
jpwe;j tpdhf;fisj; tifapLf (Differentiate)
/tifapLf tifg;gLj;jy;
jPuj
; ;jy; RUf;fkhff; fhl;Lf / Fwpg;gpLf Kf;fpa Fzhk;rq;fspd;/rpwg;gpay;Gfspd; njhFg;gpidj;
(Outline) jUjy;

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