Nama : Erli Novita Sari

NIM : 183101045
Prodi : AdministrasiBisnis

1. There are 9 kinds of replies, namely: acknowledgments, follow-ups,

confirmations, remittances, order acknowledgments, stopgap letters, inquiry
replies, referrals, and refusals. Find the purpose of each letter!

a. Acknowledgements
Acknowledgment should be written as a courtesy when you receive
merchandise, material, money, or information to let your reader know that you
have received it. When the matter received was not an order, an acknowledgment
can also serve as a thank-you note.
b. Follows-Ups
Follow-up letter to establish a written record of the transaction.
c. Confirmation
Made with the aim of confirming something that gives consent to the
agreement made is not a misunderstanding. Confirming order helps to establish
goodwill by reassuring the customer that the order has been received.
d. Remittances
To request that their bills, or a portion of the bills, accompany the remittances.
e. Order Acknowledgments
To express appreciation for the order and assure the customer that it will be filled.
f. Stopgap Letters
To let your customers know that his inquiry has not been ignored and will be
attended to as soon as possible.
g. Inquiry Replies
To increase interest in your company and to inspire people who want to act.
h. Referrals
To acknowledge acceptance of the question and explain why and to whom it
was referred.
i. Refusals
To reject something like help and the other of goods that are done well and
gracefully.
 2. Choose one point of practices in unit 4:Replies. Write a letter, arrangement style:
semi blocked!
Refusals (point i) with arrangement style semi blocked.

PT. NANTA COLLECTION

Bergerakdibidang fashion
Jl. Keramat No. 10 Ponorogo
Telp. : (0721) 768908 Email : Nantacollection10@gmail.com

Number : 098/SPP//2019 October 08, 2019

Subject : Order Decline

Mr. Khoiru
Semeru Road Number 53
Surabaya

Dear Mr. Khoirul,

Thank you for your order letter Number: 090/ SPS / X / 2019 on October 3, 2019 ago,
which contains the following orders:
1. Uniforms of batik with the size of all sizes with the amount of 200 pcs
2. Shirts with all sizes are sized with the amount 150 pcs
3. T-shirts with the size of all sizes with the amount of 400 pcs
With payments to be made in advance.
For your information, that the supply of batik uniforms, shirts and shirts in our
company is currently not available for that much, so we regret that your order cannot be
fulfilled or in other words, we reject it.
Thus we submit this rejection letter, we hope you understand the reason. For this
refusal we apologize and for your attention we extend our thanks.

Sincerely yours,
Directur of
PT. NANTA Collection

Erli Novita Sari