Customer Service Officer

ABC Egypt is seeking to recruit a Customer Service Officer who will be responsible for receiving walking
clients, handling all clients’ instructions in order to direct them to the right channel. Also responsible for
attracting new customers through selling bank's retail and liability products.

Reporting line :Reports to Customer Service Manager

Working Hours : 8-5 Job Location : Cairo

Principal Accountabilities

 Welcome customers to obtain information and explain available services.

 Cross selling all the bank’s products .
 Increasing the branch customer base .
 Ensure service excellency .
 Contribute to the profitable growth of the bank in line with the strategic guidelines and the bank
policies and procedures .
 Perform an outside calls to increase the branch customer base .
 Feed the system with all information obtained from customers.
 Open all types of accounts (current, savings, time deposit, saving certificates).
 Answer Customer inquiries and correct errors.
 Presents funds received from customers to the Teller for deposit & obtain receipt for customers
 Helps customer complete any application
 Receiving complaints from customers & register them & deliver it to the concern person
 Solve client’s problems within his/ her responsibility
 Handling all inquiry received from clients (position – statements – T/Ds maturity )

1
 Job Context

Problem Solving
• Solving client’s problem within her/his responsibility

Job Requirements

 Bachelor Degree in Accounting, Economics, Business Administration.

 Very Good command of Microsoft office.
 Very Good command of English & Arabic languages.
 Presentable, Very Good communication skills

To apply for this position, please email an updated CV to email below :

(Please mention the position title in email subject)

hr@arabbanking.com.eg

Please note only shortlisted candidates will be contacted