K.

HARICHARAN
EXPERIENCE

Independent Consultant Feb 2016 – till date

Recruitment, training, SOP and refresher training across

retail, customer service and sales enablement
K. HARICHARAN
+91 9160968333 Infrasoft Technologies Sep 2014 – Jan 2016
haricharan.kulkarni@gmail.com Project Manager, Mobility CoE (ME Region)

Kony Inc Nov 2012 – Sep 2015

ABOUT ME
Trainer with over 6 years of Trainer - QA Track, Professional services, Delivery, Test Lead
experience in corporate training, Platform support and Sales Enablement, Demo Team
OJT, coaching, sales enablement,
across IT, sales, marketing,
customer service and education. Oracle Corporation: Primavera GBU Nov 2008 – Sep 2011
Skilled at providing training across
multiple industries. Quality Analyst

Primavera Systems Jul 2004 – Oct 2008

SKILLS Quality Assurance Engineer

Technical Support Representative

TECHNICAL
Soft Skills Software Development Intern
TRAINING EDUCATION
Mobile Testing

Sales enablement M.S Computer Engineering - 2009

Customer support State University of New York, Binghamton
LEADERSHIP / MANAGEMENT B.E Computer Engineering
PROJECT MGMT Mumbai University
CUSTOMER MGMT
STRATEGY
Achievements
RISK MGMT
MENTORING
Training clients include Vodafone, HomeTown, Asian Paints,
Pernod Ricard, Kony, Primavera.

Established a home tutoring start-up and consistently improved

PERSONAL student scores across all subjects. Including GRE, TOEFL and GMAT
COMMUNICATION
Recruited and trained resources to grow business
ANALYTICAL
Instrumental in transitioning Infrasoft to a Kony Partner – helped
MANAGE PRESSURE
build Infrasoft expertise in using Kony platform via training
ADAPTABILITY
LEARNABILITY Excelled at providing technical support via phone and email in a
call center located in the US.
Independent Consultant February 2016 – till date

• Executed corporate events and product promotions in south India for multiple clients by
nurturing client relationships and developing new vendor network
• Delivered a critical project in telecom retail end-to-end which included Recruitment,
Training, Mentoring, on-time salary disbursements & tracking revenue
• Established best practices and improved processes resulting in quick turnaround time for
resource fulfilment
• Improved compliance by providing training to associates

Infrasoft Technologies Sep 2014 – Jan 2016

Project Manager, Mobility CoE

Handled Planning, Estimation, Training and monitoring, resource management and resolving
project issues.
• Recruited and trained internal resources to rapidly improve soft skills and technical
capabilities

• Educated and implemented mobility centric best practices and doubled productivity
of CoE

Kony Inc Nov 2012 – Sep 2015

Platform support and Sales Enablement, Demo Team – mobile app development

u Conceptualized and developed demo content and prototypes for prospects resulting
in customer acquisition

Trainer - QA Track, Test Lead, Professional services

u Reduced ramp-up time of new and existing resources by setting up and delivering
in-depth and robust training plans

u Focus Areas included Training, Presales, Customer Engagement, Software Quality

Assurance, Release Engineering, Product Integrations, Product Strategy, and
Project Management