Brandy Lento has over 10 years of experience in customer service roles including as a massage therapist, assistant manager of a bridal shop, and receptionist. She has a Bachelor's Degree in Health Science and an Associate's Degree in Kinesiology. Her skills include excellent communication, customer service, and administrative abilities.
Brandy Lento has over 10 years of experience in customer service roles including as a massage therapist, assistant manager of a bridal shop, and receptionist. She has a Bachelor's Degree in Health Science and an Associate's Degree in Kinesiology. Her skills include excellent communication, customer service, and administrative abilities.
Brandy Lento has over 10 years of experience in customer service roles including as a massage therapist, assistant manager of a bridal shop, and receptionist. She has a Bachelor's Degree in Health Science and an Associate's Degree in Kinesiology. Her skills include excellent communication, customer service, and administrative abilities.
Alta Loma 9097143619 irishpayton@yahoo.com WORK EXPERIENCE MASSAGE ENVY, RANCHO CUCAMONGA, CA Massage therapist March 2010 - Present Perform remedial massage on clients, incorporating deep tissue, sports, sweetish, prenatal massages as well as lymphatic drainage techniques as required Maintain the highest standards of professionalism and hygiene always Demonstrate excellent communication, listening, customer service and confidentiality skills. EVEREST COLLEGE, ONTARIO, CA Student for massage therapy April 2009 - February 2010 Proper body and table mechanics and draping The history of massage therapy Basic organ structure and function Charting client intake and progress Demonstration of ROM Basic health and hygiene procedures Techniques such as deep tissue, neurovascular massage, and the use of water as a therapeutic tool, Basic business procedure and business management. The core techniques of sports massage, nutrition as it affects the client and massage therapist, Eastern medicine and ancient Chinese therapy techniques. ALFRED ANGELO BRIDAL, UPLAND, CA Assistant Manager June 2008 - March 2009 Track record of inventory management with absolute understanding of procurement standards • Efficient administrative ability proven by keeping subordinate staff in control getting the best work from them • Possess leadership skills with participative empowerment style • Reliable transportation and valid driver’s license with passed credit MVR (driving record) test • Internship level experience as a bank teller in City Bank and CSR internee in Park Plaza Hotels • Extensive practice of taking responsibility of senior managers in their absence • Superb ability to keep shelves updated and monitor competitive strategies for business improvement • Excellent customer service skills with ability to deal with every kind of customer personality • Great interpersonal skills and friendly, courteous and polite nature • Computer literate: knowledge and experience of using MS Office, several databases & email management software • Able to responsibly take care of merchandise and shelving products according to company policies SOUTHLAND TITLE, RANCHO CUCAMONGA, CA Reception/ escrow officer assistant June 2002 - May 2009 Responsive, customer-focused professional with 6+ years’ experience in performing reception, clerical and administrative tasks. Proven verbal and written communication skills. Demonstrated talent in resolving customer complaints, handling high volume phone calls and answering customer queries. Proficient in computers including MS Office, database, internet and email. Scanning and data input. ● Correspondence Handling ● Phone Etiquette ● Customer Service ● Reception Maintenance ● Bill Processing ● Supply Ordering ● PABX/Switchboard Operation ● Call Forwarding ● Log Keeping ● Calendar Management ● Event Coordination ● Reception Cleanliness EDUCATION LOS ANGELES PACIFIC UNIVERITY BACHLORS DEGREE IN HEALTH SCIENCE 2019
CHAFFEY COLLEGE ASSOCIATES DEGREE IN KINESIOLOGY 2017
ALTA LOMA HIGH SCHOOL, ALTA LOMA, CA High School Diploma, Jun 2002 EVEREST COLLEGE ONTARIO, CA MASSAGE THERAPIST LICENSE AND CERTIFICATION OF COMPLETION ADDITIONAL SKILLS