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    FCE Writing: A Letter or Email of Complaint

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    Marta Harvey
    Here are the key points about grammar when writing a letter of complaint: - Use formal language and polite tone. Address the recipient properly e.g. Dear Sir/Madam or Dear Mr/Mrs [surname]. - Write in the past tense to describe what happened. Use the present tense for your demands e.g. "I am writing to complain..." - Keep sentences short and clear. Complex sentences can confuse the reader. - Organise information logically e.g. introduce the issue, provide details, state how you felt, request action. - Check spelling, punctuation and grammar. Errors undermine your complaint. - Sign off formally e.g. "Yours faithfully" if

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    FCE Writing: A Letter or Email of Complaint

    Uploaded by

    Marta Harvey
    220 views5 pages
    Here are the key points about grammar when writing a letter of complaint: - Use formal language and polite tone. Address the recipient properly e.g. Dear Sir/Madam or Dear Mr/Mrs [surname]. - Write in the past tense to describe what happened. Use the present tense for your demands e.g. "I am writing to complain..." - Keep sentences short and clear. Complex sentences can confuse the reader. - Organise information logically e.g. introduce the issue, provide details, state how you felt, request action. - Check spelling, punctuation and grammar. Errors undermine your complaint. - Sign off formally e.g. "Yours faithfully" if

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    FCE letter

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    Here are the key points about grammar when writing a letter of complaint: - Use formal language and polite tone. Address the recipient properly e.g. Dear Sir/Madam or Dear Mr/Mrs [surname]. - Write in the past tense to describe what happened. Use the present tense for your demands e.g. "I am writing to complain..." - Keep sentences short and clear. Complex sentences can confuse the reader. - Organise information logically e.g. introduce the issue, provide details, state how you felt, request action. - Check spelling, punctuation and grammar. Errors undermine your complaint. - Sign off formally e.g. "Yours faithfully" if

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    220 views5 pages

    FCE Writing: A Letter or Email of Complaint

    Uploaded by

    Marta Harvey
    Here are the key points about grammar when writing a letter of complaint: - Use formal language and polite tone. Address the recipient properly e.g. Dear Sir/Madam or Dear Mr/Mrs [surname]. - Write in the past tense to describe what happened. Use the present tense for your demands e.g. "I am writing to complain..." - Keep sentences short and clear. Complex sentences can confuse the reader. - Organise information logically e.g. introduce the issue, provide details, state how you felt, request action. - Check spelling, punctuation and grammar. Errors undermine your complaint. - Sign off formally e.g. "Yours faithfully" if

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 5

    FCE writing: a letter or email of complaint

    Task 1:

    Rearrange the paragraphs to make the coherent email.

    Task 2:

    Decide if the following statements are true or false:

    1) The tone of the letter is polite, but not friendly or light-hearted.


    2) It is factual and very formal and clearly expresses disappointment.
    3) The first paragraph summarizes the compliant in detail.
    4) The letter contains praise of the restaurant.

    Task 3:

    Look at the points below. Arrange them in the way a letter of complained should be
    written:
    a) Ask for a relevant action, you might mention that you want a response within
    a reasonable time
    b) Briefly mention what product/service you will be talking about.
    c) Explain in detail what caused your disappointment.
    d) End your letter appropriately.

    Useful phrases:

    Look at the phrases below and insert them into the correct category:

    Unless (X happens), I (will/won’t do X...)

    I was extremely disappointed to...

    I was surprised to experience...

    Until recently, I have enjoyed...

    ...has always been excellent. Recently however, ...

    I am very disappointed in...

    Due to X, I ask/request that you...

    I expect much higher standard of service from...

    Because of X, I expect you to...

    Dear Sir/Madam,
    Dear Mr/Mrs.........,

    I am writing to complain about...

    My first problem...

    My first concern...

    The first thing I would like to draw your attention to...

    In addition,...

    Added to this...

    ... was also unacceptable

    Yours faithfully,

    Yours sincerely,

    I would be grateful if my money was refunded.

    I suggest that you ...(replace the item)

    I therefore suggest that I be given...

    I look forward to hearing from you.

    I look forward to receiving your explanation.

    I look forward to a resolution of this problem.

    I look forward to receiving a full refund.

    Category 1: Reason for writing

    Category 2: Introducing the complaint


    Category 3: Introducing further complaints

    Category 4: Demanding action/ resolving a problem

    Category 5: Ending the letter

    Category 6: Phrases to show that you are normally used to better service

    What grammar should you use when writing a letter of complaint?

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