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84
Notice

1. Product HHP Notice No. 14-42

2. Model Galaxy S4 (GT-I9505) Notice Date 10th September 2015
3. Subject No SIM problem repair guide rev 6.0e
SAMSUNG SAMSUNG
External
4. For Subsidiary Support Authorized Service Centre
Customers
distribution to (in Europe) (in Europe)
YES YES NO

1. Purpose
To inform all ASCs of method to test for SIM fault symptoms on Galaxy S4 (GT-I9505) and
recommended service action

2. Symptom
Intermittent or permanent SIM detection fail (No SIM)

3. Instruction

Advice given in 3 Parts:

 Part A: Initial check of SIM reader condition

If result of Part A is that there is no damage to SIM reader (and there is no SIM / SD
card FPCB module fault) then please go to Part B

 Part B: Initial PBA check for open circuit between C224 and C933

 If open circuit between C224 and C933 is identified then please see Appendix 1 advice
is to be followed (i.e. replace PBA) - if not go to "Part C"

 Part C: Please check Voltage level for "SIM VCC"

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Part A: SIM reader (i.e. SIM / SD card FPCB module fault) check

If customer reports Intermittent or permanent SIM detection fail for GT-I9505 please first check
the SIM reader (SIM / SD card FPCB module) for:

 Damage to SIM reader: If the SIM reader is damaged then device should be treated as
Out of warranty case.
.

If there is no damage to the SIM reader (and the SIM / SD card FPCB module is not the cause
of the fault) please go to "Part B".

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This document is for distribution to only those noted in "4. For distribution to". Any unauthorized
distribution by any party notified of this document outside of stated intended recipients noted in "4. For
distribution to" may result in legal action being taken by Samsung in compliance with local law.
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Part B: PBA Open circuit check

If customer reports Intermittent or permanent SIM detection fail for GT-I9505 please check for
OPEN Circuit using a Resistance meter between C224 and C933 as shown in below diagram:

If there is an open circuit between C224 and C933 then the repair action is to replace the PBA.

Please also see Appendix 1 for further advice if open circuit identified.

If there is no open circuit identified between C224 and C933 please follow advice in Part C.

Published By [Global CS Team in HQ]

This document is for distribution to only those noted in "4. For distribution to". Any unauthorized
distribution by any party notified of this document outside of stated intended recipients noted in "4. For
distribution to" may result in legal action being taken by Samsung in compliance with local law.
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Part C: Process if "no open circuit" identified between C224 and C933 - Check Voltage level for
"SIM VCC"

1) Check Voltage level for "SIM VCC" after starting boot-up the device.
Please see picture below for the test point to check "SIM VCC":

When you check SIM VCC, this

part (orange color) should NOT

be pressed down. (i.e. do not

apply pressure in this region)

Please note: When you check "SIM VCC", the rear cover and screw must be assembled
i.e. fitted to the device being tested.

To enable you to check "SIM VCC" with the rear cover and screws fitted, please create a "test
rear cover" by making a test rear cover from a SPARE PART in which you make a hole to
access the test point to check for "SIM VCC.

Refer to below picture to see where a hole should be made in your "Test" rear cover:

This part is cut to open to create a

probing access point so you can

check for "SIM VCC".

Published By [Global CS Team in HQ]

This document is for distribution to only those noted in "4. For distribution to". Any unauthorized
distribution by any party notified of this document outside of stated intended recipients noted in "4. For
distribution to" may result in legal action being taken by Samsung in compliance with local law.
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2) Test: "SIM VCC" Voltage; If SIM VCC voltage level is similar to the "Malfunction case",
there is problem with the "NFC IC". (e.g. a dry solder joint or possible faulty NFC IC)

Malfunction Normal Operation Normal Operation

(SIM Card detection failure) (1.8V SIM Card Inserted) (No SIM Inserted)

3.0V
1.8V 1.8V
1.6V
1.2V

3) Solution and recommended service action

If SIM VCC voltage is as shown in "malfunction case", please replace the PBA to
avoid the device being returned by customer as a "repeat repair".

That is, do not re-solder or replace NFC IC as advised in previous versions of this guide -
Please replace the PBA instead.

Please ensure the following advice is followed if PBA is replaced:

a: Symptom code ‘76C – Memory card / SIM card storage problem’ must be used.
b: Please ensure the PBA when returned as replaced part is clearly labeled on PBA
packaging with Model name "GT-I9505" and "NO READ SIM" as per the picture below:

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This document is for distribution to only those noted in "4. For distribution to". Any unauthorized
distribution by any party notified of this document outside of stated intended recipients noted in "4. For
distribution to" may result in legal action being taken by Samsung in compliance with local law.
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Appendix 1: for further advice if open circuit identified between C224 and C933

If open circuit identified between C224 and C933 please replace PBA

Please ensure you use Symptom code ‘76C – Memory card / SIM card storage problem’

Please note: the tests provided in Parts B and C may also be applied to PBA to be used as the
Replacement PBA.

If an open circuit identified as described in Parts B, or fault confirmed as described in Part C,

on either original PBA or the PBA to be used as replacement please ensure the PBA, when
returned as replaced part, is clearly labeled on PBA packaging with Model name "GT-I9505" and
"NO READ SIM" as per the picture below:

Published By [Global CS Team in HQ]

This document is for distribution to only those noted in "4. For distribution to". Any unauthorized
distribution by any party notified of this document outside of stated intended recipients noted in "4. For
distribution to" may result in legal action being taken by Samsung in compliance with local law.