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OC DownloadTimes PDF
OC DownloadTimes PDF
OC DownloadTimes PDF
History: Last year, the OurCampus! Quality Response Team was constituted
and charged with investigating the ‘download times’ of the main home page
of OurCampus! In our first meeting, Cindy Geozak and Wilson Fremont were
selected as co-Team Leaders. The QRT then held a series of five morning
meetings to discuss its methodology. We agreed that we would survey
download times in-house and not at remote locations. Katie and Matt met
and interviewed various officers of our company and the entire QRT team
decided to hold an one-day conference. When attendance was less than
expected, we scheduled an open forum in which interested employees asked
questions. Based on that feedback, the team agreed to ask our IT
department to develop a custom application that would automatically record
download times.
We then analyzed the collected data and present for the first time publicly
that data in the next section of this report.
• If we can strive to eliminate times greater than 22.7 seconds, then more times
will fall within 3 standard deviations.
• One time out of every 10 times, an individual user will experience a download
time that is greater than 17.06 seconds.
• Since over 99 percent of download times fall within plus or minus 3 standard
deviations, our home page download process meets the Six Sigma benchmark for
industrial quality. (Recall that senior management held a meeting last month on
the importance of the Six Sigma methodology.)
We would like to suggest that the funding for the QRT be continued into next
fiscal year so that we can undertake a more complete sampling of home page
(and other Web page) download times.
Respectfully submitted,
The OurCampus! Quality Response Team
Assignment Questions
1. Can the collected data be approximated by normal distribution?
2. Review and evaluate the conclusions made by OurCampus! QRT. Which conclusion are correct? Which
ones are incorrect?
3. If OurCampus! could improve the mean time by five seconds, how would the probabilities change?