BSBWOR501 Manage personal work priorities and professional development

Assessment Task 4
1. Self-Assessment Report
Units of competency from the Advanced Diploma of Leadership and Management
 Manage customer engagement information
 Manage customer engagement center staffing
Ranking myself:
BSBCUE602 - Manage customer engagement information
Evidence of the ability to:
 analyses the call center business plan and budget
 monitor and optimize customer contact information using a management information
system
 select and set activity and transaction records and measurements and develop testing
procedures
 monitor qualitative and quantitative data against the organizational standards to ensure it
is accurate and correctly segmented or sorted
BSBCUE607 - Manage customer engagement center staffing
 Evidence of the ability to: -write and maintain job descriptions, position profiles and key
performance indicators for staff
 use interview techniques to select staff-analyses records of staff turnover and exit
interviews and identify strategies to reduce churn
 analyses staff training requirements and identify and fill skill gaps
SELF-ASSESSMENT

ITEM Y/N Description

Did I complete goals as per work
plan measured by KPIs?
Did I complete all work activities
and deliverables on work plan on
time and to acceptable standard?
How did I monitor achievement of goals and adjust work
to ensure completion or improve performance? Providing
Y
visibility and clarifying accountability related to
performance expectations
How did I monitor the quality of products and services
delivered to identify and eliminate variations in quality
and manage time?
Y Occasion 1: Delivering job on time.
Occasion 2: Comparing quality standards with quality
delivered.
Occasion 3:Asking my manager’s feedback

Work Adjustments
Did I monitor quality of products
and services in accordance
with organizational requirements?
Did I follow all required codes,
policies, procedures or legal
requirements to complete
activities and deliverables?
Did I use appropriate technology
to monitor and schedule tasks?
Did I seek feedback for my
performance?
Did I identify signs of stress?
Did I identify sources of stress?
2. professional Competence Research:
Interview Response Form
Name of person participating in interview: Amarjeet Singh
How did I adjust work to ensure completion to
Y specification or improve work practices? Establishing
focus for skill development and learning activity choices
What policy or procedure was followed? How was it
adhered to?
Y
Quality Policy - identifying and executing quality
processes in accordance of organizational standards.
How did I monitor compliance?
Y
Compliance inspections
What adjustments to my use of technology did I
Y make to improve performance? Following technology
trends and in accordance with necessity
Stakeholder 1: What adjustments did I make, or will I
make to my work on the basis of performance
N feedback to improve my future performance?
Take regular feedbacks. Held regular meetings with
superiors.
What signs of stress did I experience?
How do they affect my wellbeing?
Y Lots of activities to handle. Monitoring toper form and
progress to inform. I feel overwhelmed and tired.
I cannot sleep well.
How did you determine sources of stress?
How I view the world or a particular situation (problems
with work, problems at home, cultural issues, family
conflict...)
Can determine whether it causes stress.
What strategy will you employ to address the source of
Y stress identified above?
Manage myself, prioritizing work activities and trying to
control my behavior.
What support will you seek? If no source identified, then
identify a possible or likely source of stress and identify a
strategy to combat it and means of support. Focusing on
your diet and physical exercise
Job role: Restaurant manager

Company employed with: Hungry Jack’s

Date of interview: 21/10/2019

Time of interview: 3 PM

Duration:15 Minutes

What does your current job role involve?

• Recruiting, training and supervising staff.

• agreeing and managing budgets.
• planning menus.
• ensuring compliance with licensing, hygiene and health and safety
legislation/guidelines.
• promoting and marketing the business.
• overseeing stock levels.
• ordering supplies.
• producing staff rotes

What skills and knowledge do you consider are most important to a manager?

• Good communication. Having good Communication skills is probably the most

important skill of all for managers to have.
• Good Organization. Probably the second most important skill that you can have as a
Manager is the ability to organize.
• Team Building.
• Leadership.
• Ability to Deal with Changes Effectively.
• Domain Knowledge.

What skills and knowledge might be important to acquire based on industry trends?

• Update your news feed. It's crucial to be on social media — every day.
• Leverage your team. ...
• Use SEO.
• Subscribe to trade journals.
 • Subscribe to magazines.
• Remember to network.
• Engage with your customers.
• Keep an eye on your competitors.

Which professional development activity have to participated in recently?

Continuing Education

Enrollment in formal degree programs, courses, or workshops

Pursuing certificates, accreditations or other credentials through educational programs
How was this beneficial to you?

Would you recommend this professional development activity to others?

Why or why not?

Continuing education can help make all of these goals real. As you spend time devoted to
learning, the outcomes are positive for your career, and your overall lifestyle. Improving your
career often trickles down to the rest of your life because you're more satisfied with your job,
make more money, etc

The top disadvantages of continuing education include: More on student's plate - in addition to
work and family life, students returning to an online degree school in adulthood will need to
squeeze in time for school as well. Taking on more than one can handle seems like a recipe for
disaster.

3. Career Review:

a. I am motivated and inspired to enhance my professional skills to achieve advancement at

Wobbly Boot Winery hierarchy level. I seek a solid job that represents stability and
predictability. I prefer to work at workplaces that offer a long term secured position over
advancement. I would like to become experts in their professional area.
b. Management Positions

4. Networking review:
Master’s Degree in marketing – UFRJ – Rio de Janeiro – Brazil Number: +55 21 2678 8769
Marketing Conference – Sydney/NSW - +61 (2) 987 7365
The services offered by the networking organization.
  Effective Manager Conference Datasheet
 Effective Communicator Conference Datasheet
 Effective Interviewer Conference Datasheet
The costs involved in joining the networking organization. $15,000
The benefits you believe joining the network brings to you.
 Generation of referrals/Increased business.
 Opportunities.
 Connections.
 Advice. Raising my profile.
 Positive Influence.
 Increased confidence.
 Satisfaction from helping others.
Any other relevant information: No additional information.
Details of an upcoming event provided by the organization that you are interested in and why you
are interested in the event. Mater’s Marketing degree will start on 01/02/2019 and ends on
31/12/2022.
5. Professional Development Plan

Name Amarjeet Singh

Date of 22/10/2019 Date to be reviewed 22/01/2020

development

Goals
Identify your goals in the following table.
Timeframe My personal goals are: My professional goals are:
Next 12 Short Course Data Science for Developing Digital Marketing skills
months Digital Marketing
Next 5 years Master’s degree in Marketing Developing Interpersonal
Communication Skills.
Be A Confident Public Speaker.
Maintain an Attitude of Lifelong
Learning
Priorities
Based on the identified areas for improvement and/or gaps, list priorities for professional
development.
Identified area of improvement or Briefly describe why you have identified this as By when?
gap a priority

1. Participation in networks This will be helpful for Making relationship with As early as
suppliers stronger possible

2. Keeping track on social
medias pages (Facebook,
Instagram) related to the
business
Updating photos, sharing new menu, promoting By Next
sales in special days to attract customers. Week
Effective Communication with customers
Giving and Receiving Constructive Feedback to
customers through social media

Professional Development Activities

Planned professional development activities (next 12 months) based areas of
improvement/gaps.

Name of activity Details Benefits of activity Date Cost (if

(provider, applicable)
location etc.)

1. Short Course Helpful in 1/01/2020 $ 1500

Data Science Developing Digital
To be decided
for Digital Marketing skills
Marketing

2. Higher study : Developing 31/03/2020 $ 15000

master Degree Interpersonal
Communication
To be Decided Skills.
Be A Confident
Public Speaker.
Maintain an Attitude
of Lifelong Learning
6.