Passenger and Baggage handling competency

Multiple-choice select the correct answer or most was among

The four answers provided below are not included in a category passenger who need special attention
is:

a. Passengers with the size of the body of excess (oversized body).

b. Unaccompanied minor (UM).

c. Passenger pregnant passenger

d. adult is traveling alone.

Below which included into the document flight is

a. Passenger manifest

b. Passenger information sheet

c. General declaration

d. All the right things

under this should be done in doing handling passenger delay, except

a. Give empathy and attention to the passengers.

b. Do the job as usual because without delay.

c. Was you're busy provide information that clearly to the passengers

d. On the cause of delay facilitate the passengers to make changes travel plans due to delay.

What to do officer check-in the first time at the time to handle passengers will check-in?

a. Ask politely identity complete of passengers

b. remind passenger not to put a valuable items and goods forbidden in checked baggage.
c. Asked politely travel documents of passengers like visa etc.
d. Greet passengers with friendly and smile (BCE 6.3.4).
In the cabin air, mother carry infants, children under 12 years, and incapacitated passenger placed a

a. Should be placed in the seating front should be placed in the seating is close to the window should
be placed in the seating near gang (aisle)
b. Anywhere as long as it is not a seat in the row emergency exit / doors.
c. Children age 7-12 years can be classified as unaccompanied minor (UM) with the requirements of
the ...... have a ticket and travel documents valid (visa, passport, etc.).
d. Traveling alone and confirm all plans journey complete the document UM.

All right. Maximum weight free baggage allowance of luggage class passenger’s economy (per piece) is

a. 20 kg

b. 27 kg

c. 32 kg

d.30 kg.

For aircraft wide body, boarding to do ...... minutes prior Etd.

a. 15

b. 45

c. 30

D. 60.

under the rule of handling newborn and infant, except

a. Infant / baby must be accompanied by a passenger pay ticket adults.

b. Old baby under 2 years not recommended to be able to fly.
c. Baby premature acceptable to the terms of use medical form.
d. Baby aged 7 day- 2 years acceptable to fly.

In the situation delay (delay)…….

a. snacks must be given to passenger

b. Shortly after the delay (delay) occurs.
c. When the duration of delay (delay) between 30-90 minutes.
d. When the duration of delay (delay) range for 2 hours’ time delay (delay) occurs more than 90
minutes.
For aircraft narrow body, boarding to do ...

a. minutes before the STD 10 minutes

b.40 minutes

c.20 minutes

d.60 minutes.

Below which is part of the procedures acceptance checked baggage is ...

a. ensure that the trunk of the property of passengers

b. names listed on the ticket weight of the trunk of no more than 35 kg (per piece)
c. luggage must be tagged containing station destination / final destination.
d. Answer a) and C.) right.

Cabin baggage / carry -on baggage allowed into the cabin aircraft for class economy (Y-class) the severity
of no more this ....

a. 5 kg

b. 7 kg

c. 14 kg

d. 27 kg.

Among the selection below, statement right about the security remove items (secit) is a ...

a. Secit should be placed in the security items container (sic).

b. Firearms and ammunition not allowed to take in the low-international Garuda Indonesia.
c. Information existence secit plane must be entered into notoc (notification to captain.)
d. All right.

Luggage owned passenger C.-class (business class) or the cardholder GFF platinum must be labeled /
tags ...

a. limited release tag.

b. rush label.
c. Priority label.
d. last baggage label.
How minimum connecting time international to domestic (except MEA):

a. 60 minutes
b. 90 minutes
c. 120 minutes
d. 180 minutes.

No rules to be known and implemented by officer’s check-in on anyone who can sit in close the door
emergency passenger that are not allowed to sit close the door emergency based on the rule is ...

a. passenger strong and able to physically.

b. Mother carry infants.
c. stewardess not office.
d. military.

Upon check-in conducted by officer’s check-in is as follows except:

a. Passenger profiling
b. baggage profiling.
c. Ask the identity of passengers.
d. Ask number of children passengers.

Passenger profiling very important and should be done by officer’s check-in with the aim of ...
a. to avoid the occurrence of abuse ticket.
b. To ensure the passenger fly in accordance with the ticket.
c. To ensure the passenger not harm himself or other passengers.
d. All right.

The following which is not a procedure boarding security to do officer ground handling?
a. Ensure identity card in accordance with the boarding pass
b. Calculate the passengers in accordance with the Passenger manifest.
c. Let passengers who do not show up in boarding gate to immediately in offload / derived from the
plane.
d. Allow the passenger executive for boarding without inspection process.
Choice Right - wrong.

Sweeping carry-on baggage should be done at the time of passengers entering the boarding lounge /
gate.
a. True.
b. Wrong.

Pet acceptable to the cabin Garuda flight Indonesia, as long as the passenger that bring the animal full
responsibility for pets, such as feed and clearance.
a. True.
b. Wrong.

Officer check-in counter have to get proper training and have the ability to identify and detect dangerous
goods (dangerous goods) existing as luggage.

a. True.
b. Wrong.

In admissible passenger (Inad) is a passenger rejected sign in to a country with reason has no visa and
passport valid.

a. True.
b. Wrong.

Limited release tag used in ...

a. Luggage received in a state of damaged.

b. Luggage passengers late check-in.

c. Answer a) and b} right.

D. Answer a) and b) wrong.

Essay

1.Explain way profile check-in counter

2.jelaskan handling wheelchair.

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