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Business Process Analytics
Business Process Analytics
Business Process Analytics
Course Outline
Course Objectives
1) To introduce students to the field of Business Process Management
2) To familiarize students with the tools – Bizagi and DISCO - and languages used
in the field of Business Process Management
3) To teach them how to execute, analyze, and optimize the processes with focus on
Business Process Redesign (BPR).
4) To expose them to varied case studies about process improvement and digital
transformations as part of Business Process Redesign
Pedagogy
The pedagogy would be a mix of Lecture, Discussion, Case Analysis, Assignments, and
Project Work.
Evaluation Scheme
Mid Term 30%
1
End Term 30%
Class Participation 20%
Project Presentation 20%
Brief Outline
1. Introduction
2. Process Identification
3. Introduction to BPM Tools
4. Process Modelling
5. Process Discovery
6. Qualitative Process Analysis
7. Quantitative Process Analysis
8. Process Mining
9. Business Process Re-design (BPR) and Digital Transformation
10. Process Automation
Text Book:
Dumas, M., La Rosa, M., Mendling, J., & Reijers, H. A. (2013). Fundamentals of
business process management (Vol. 1, p. 2). Heidelberg: Springer. (TB-DM)
Van Der Aalst, W. (2011). Process mining: discovery, conformance and
enhancement of business processes (Vol. 2). Heidelberg: Springer. (TB -V)
Reference Book:
Kumar, A. (2018). Business process management. Routledge. (RF-K)
Vom Brocke, J., & Mendling, J. (2018). Business process management
cases. Digital Innovation and Business Transformation in Practice. Berlin et al.:
Springer.
Special Instructions
Please read and prepare well in advance for case presentation & discussion in the class.
Class participation component will be evaluated on your performance in class exercises,
discussions and assignments. The case for each session is indicated in the Session Plan.
The sessions will be of 75 minutes duration.
Session Plan
Topic Session
Number Number Topic Reading/Case
1 1 Introduction to Business Process TB-DM: Chapter 1
Management
What is BPM and its journey till now CASE STUDY - Rosemann, M. (2018).
BPM Life Cycle The nestt: Rapid process redesign at
Success Stories and Not so Success Queensland university of technology.
Stories
2
Process Analyst Versus Domain In Business Process Management
Expert Cases (pp. 169-185). Springer, Cham.
Class Exercise
3-4 3-4 Introduction of Bizagi Tool TB-DM: Chapter 3-4
Class Exercise
5 5 Process Discovery TB-DM: Chapter 5
Process Discovery Methods
Process Model Quality Assurance CASE STUDY - Marengo, E., Dallasega,
Hands-on P., Montali, M., Nutt, W., & Reifer, M.
(2018). Process management in
construction: expansion of the Bolzano
hospital. In Business Process
Management Cases (pp. 257-274).
Springer, Cham.
Class Exercise
6 6-7 Qualitative Process Analysis TB-DM: Chapter 6
Hands-on
CASE STUDY - Marengo, E., Dallasega,
P., Montali, M., Nutt, W., & Reifer, M.
(2018). Process management in
construction: expansion of the Bolzano
hospital. In Business Process
Management Cases (pp. 257-274).
Springer, Cham.
3
Class Exercise
7 8-10 Quantitative Process Analysis TB-DM: Chapter 7
Hands-on
CASE STUDY - Marengo, E., Dallasega,
P., Montali, M., Nutt, W., & Reifer, M.
(2018). Process management in
construction: expansion of the Bolzano
hospital. In Business Process
Management Cases (pp. 257-274).
Springer, Cham.
Class Exercise
3, 8 11-14 Process Mining TB-V: Chapter 4-8
Introduction of DISCO Tool
Hands-on
9 15 Business Process Redesign TB-DM: Chapter 8
Devil’s Quadrangle
Heuristic Process Redesign Business Game: Business Process
Improvement
4
Case Readings