FAN: Change/Update Order Action Related Issues - Fixes [ID 1270275.

1]

Modified 21-MAR-2011 Type FAQ Status MODERATED

In this Document
Purpose
Questions and Answers
Setups resolving issue
Standard Behavior
Validation Messages
Enhancements and Workarounds

Platforms: 1-914CU;

This document is being delivered to you via Oracle Support's Rapid Visibility (RaV)
process and therefore has not been subject to an independent technical review.

Applies to:

Oracle Order Management - Version: 11.5.9 to 12.1.2 - Release: 11.5 to 12.1

Information in this document applies to any platform.

Purpose

The purpose of this Master Note is to consolidate the most widely accessed information
documents which are related to the activity of Change/Update an existing Sales order. Multiple
problems were reported in this area which ranges from errors while trying to change the order,
Not being allowed to change the order, specific system validations preventing changes to the
order etc.

The Consolidation is broadly classified as the notes where simple setups of Defaulting Rules or
Processing constraints can do the trick for you, cases where patches are readily available,
situations where the validation messages are part of the standard behavior

Customers encountering problems while modifying an existing open sales order can review the
list of notes specified below to check if any of them matches their existing problem. This would
help in easier resolution of the issues reported by customers.

Questions and Answers

All the below Notes are the one aimed at addressing the issues related to the 'Change Order'
activity

Setups resolving issue

Processing Constraints

Document 739598.1 Processing Constraint Message shown when updating Sales Order Header -
You are not allowed to update order header:
Document 1214496.1 Error On Sales Order Screen After Patch Application: PLS-00201: identifier
'OE_2PC2_LINE_EXPCOMP.IS_VALID' must be declared
Document 459132.1 Can Not Change Project or Task On A Booked Order
Document 792952.1 In RLM, Decrease In Order Quantity Is Not Resulting In Versions

Defaulting Rules

Document 343562.1 Ordered Date On Header Changes to current date when Ship To location
changes
Document 1077664.1 SHIP FROM WAREHOUSE is changed when SHIP TO CUSTOMER is
changed. Disabling Dependencies in OE_Dependencies_Extn / OEXEDEPB.pls
Document 756292.1 When You Fill Sales Agreement The Shipping Method Is Erased
Document 834164.1 Update the ship to on a booked order and the order date changes
Document 883880.1 When Adding A Deviation Show Error: You Are Not Allowed To Update Order
Type
Document 747084.1 OEXOEORD: Not Able To Create Sales Order With Multiple Ship To
Addresses

Profiles and Other Setups

Document 873380.1 OEXOEORD: Reserving - reducing quantity on Lot Controlled item causes
error: The system does not permit indivisible lots to be divided
Document 1108245.1 ORA-06502: PL/SQL: numeric or value error While Entering Shipping
Method In Sales Orders
Document 779450.1 Unable to update the Tax code at Order line
Document 786326.1 Ability To Add/Update Contact Info Quickly And Easily During Order Entry
Document 1076513.1 How to avoid APP-FND-01564 when updating Shipment Priority in Sales
Orders form?

Cascading of Changes

Document 343275.1 Cascade To Lines Not Working For Ship To Changes On Order Header
Document 556325.1 How Does One Setup R12 Cascade Functionality?
Document 945535.1 Cascading Header Changes To Line Automatic Locks In Ship Method
Document 1054042.1 REQUEST DATE IS NOT CASCADING THE CHANGES FROM SALES
ORDER HEADER TO THE LINE LEVEL
Document 395261.1 After changing Header Level PO Number, line level should be changed as
well

Resolution with Patches

Document 970789.1 OEXOEORD: Change Shipping Method, Causes Lock in Charges Window
Document 370738.1 Have to save Order Line Before Overriding New Price in Adjustments
Window
Document 871005.1 Charges Form (OEXOECHG) shows an error ORA-01403: and FRM-40735
for some modifier lines
Document 1217824.1 Sales Orders Form: The List Of Values Is Empty For The Warehouse In
The Shipping Tab When Project Field Has Value
Document 739015.1 Changes To The Automatically Added attachments Template Does Not Save
Modifications After Booking Of Sales Order
Document 844648.1 After Changing Request Date,Shipping Instructions Disappear In Sales
Order.

Standard Behavior
Document 556801.1 Error "Schedule Ship Date, Supply picture has been updated" When
Updating Scheduled Ship Date
Document 806824.1 SO QTY INCREASE NOT SHOW IN THE "ADDITIONAL LINE
INFORMATION":"QUANTITY HISTORY
Document 753850.1 OEXOEORD-Enter RMA-Quantity Reduced-'You must specify a reason to
change ordered quantity'
Document 435454.1 Entered/Saved Sales Order Number Disappears Upon Updating The Blanket
Number On The Sales Order Header
Document 843341.1 Can Not Change Order Line Dates After Patching
Document 1146384.1 Error Message App-Ont-250370
Document 412836.1 OEXOEORD: Unable To Change The Warehouse When Status Is Supply
Eligible
Document 373733.1 OEXOEORD: Unable To Change The Ship Method On The Line Level
Document 359713.1 Why Does The Changed Order Type Not Save On An Entered Order?
Document 394099.1 OEXOEORD: 'Ship Method' Re-Defaults When 'Ship To' Is Changed
Document 427757.1 Why The Inability To Keep Sales Order # Out Of MTL Demand Table?
Document 743535.1 Unable To Renumber Shipment Numbers On Sales Order Lines
Document 884132.1 Amended Order Amount Not Sent For Re-Authorization
Document 444266.1 Unable To Change The So Header Currency If One Of The Order Lines Are
Canceled
Document 987363.1 R12: Tax Code re-defaulting after manual adjustment and then changing the
Request Date.
Document 387060.1 Cannot Change An Order/Line Type even though the order/line has not been
saved

Validation Messages

Document 1183293.1 Cannot Change Credit Card Expiration Date Once Order Is Created
Document 1068945.1 NOT ABLE TO UPDATE A SALES ORDER LINE
Document 729431.1 When Updating The Request_date,The Warehouse Value At The Line Level
Is Also Updating
Document 1085155.1 Need To Update Dff Attribute15 On Closed Sales Order
Document 459435.1 How Can I Prevent The Sales Order Dates From Being Rescheduled?
Document 734440.1 When Changing Tax Classification On Sales Order Line, Tax Rate Defaults
Document 559926.1 Change Ship To Customer Or Bill To Customer Blanks Out Location &
Address Fields
Document 748269.1 Changes On Order Header Cause Ordered And Request Dates To Re-
Default
Document 780880.1 ORA-01426 Numeric Overflow Error While Entering or Fulfilling Sales
Orders
Document 798209.1 Online Discounting Is Not Allowed, Order Type Enforces List Prices
Document 879157.1 How do I view the Change History for an Order Line - I have reduced the
Quantity Ordered ?
Document 1086033.1 When Trying To Save Sales Order Line System is throwing Error - Please
Enter Required Information - Ordered_quantity2

Enhancements and Workarounds

Document 864737.1 OM Hold Messages Are Generic And Need More Meaning
Document 970738.1 Unable to Change Ship To Address in Saved Sales Orders With Gapless
Sequencing
Document 1115013.1 Shipping delivery details missing for booked sales order line
Document 374318.1 Errors Using Actions Button to Choose Shipping Method