Arrival Date Is Not Considering Shipping Calendar Assigned To The Customer [ID 461879.

1]

Modified 07-MAR-2011 Type PROBLEM Status PUBLISHED

In this Document
Symptoms
Cause
Solution

Applies to:

Oracle Order Management - Version: 11.5.10.2 to 12.1.3 - Release: 11.5 to 12.1

Information in this document applies to any platform.

Symptoms

When trying to schedule arrival date based on customer calendar, this is not being considered
and arrival is scheduled on customer non-work days.

EXPECTED BEHAVIOR
Expect scheduling to take into account customer calendar and not schedule arrival for non work
day.

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Created a calendar CUSTOMER and assigned it to a customer for shipping usage.
2. Assigned only Mondays as days on.
3. Created a sales order for that customer and scheduled one of the lines. The result for both
schedule and arrival was September 11th which is a day off according to the calendar.

-- Business Impact:
The issue has the following business impact:
Due to this issue, users cannot schedule shipments according to the customer's acceptance
schedule

Cause

The issue is caused by the following setup:

'Assign Shipping Calendars' the Calendar Usage =Shipping.
The setup causes the issue because the Schedule Arrival Date only takes into account the
workday calendar when Calendar Usage = Receiving, as the trading partner (customer) is
receiving the goods.

Solution

-- To implement the solution, please execute the following steps::

1. Go into the responsibility: Order Management Super User
2. Navigate : Shipping> Setup> Calendars> Assign.
3. Assign calendar as Type: Customer and Calendar Usage : Receiving
4. Retest the issue.
5. Migrate the solution as appropriate to other environments.

Please refer to Order Management Implementation guide for details.