Professional Documents
Culture Documents
Appraisal Process
Appraisal Process
Compensation Management:
Analysis Report
ORGANIZATION STUDIED: STYLO
SUBMITTED TO:
SUBMITTED BY:
“We dedicate our work & efforts first of all to Almighty Allah and His Beloved Prophet (P.B.U.H)
and our Parents with dedication, love and gratitude without whom caring support it would not have
been possible”
PREFACE
The project report is about the compensation policies implemented in Stylo. In this project the
board policies of the Company, Performance appraisal system, Current issues in performance
appraisal system, and the compensation procedure of the company has been discussed. An
attempt has been made to observe how they measure the performance of the employees and
compensate them on the basis of their performance.
INTRODUCTION:
Purpose:
It is a purely an educational research. In the course of “performance and compensation
management” this project is mandatory. All the information that we have gathered can be used
for further educational or research purpose. After doing this project the suggestions and
recommendations can be helpful for the company.
Scope:
This project includes details about how employees of the company are appraised and
compensated. On what basis, they are given appraisal and compensation. At what time
performance appraisal and compensation takes place in the company and how performance
appraisal is used for compensation purpose. It also includes the methods and tools that are used
for appraisal, issues and legal problems during appraising employees in the company. We also
studied the method of establishing pay rates and criteria for giving seniority and merit pays,
incentives, benefits, bonuses and protection programs.
Methodology:
We went to Stylo’s head office and interviewed Manager PMS and EE and Executive
PMS and EE. We conducted interview on the basis of unstructured questions.
DEFINITIONS:
Performance Appraisal:
An annual review of an employee’s overall contributions to the company by his/her
manager. Performance appraisals, also called annual reviews, evaluate an employee’s skills,
achievements and growth, or lack thereof. Companies use performance appraisals to give
employees big-picture feedback on their work and to justify pay increases and bonuses, as well
as termination decisions.
Compensation:
Compensation represents both the intrinsic and extrinsic rewards employees receive for
performing their jobs.
Intrinsic Compensation:
Intrinsic compensation reflect employees psychological mind sets that results from
performing their jobs.
Extrinsic compensation:
It includes both monetary and non-monetary rewards. Monetary compensation represents
the core compensation and non-monetary rewards include protection program, paid time and
services.
Seniority pay:
Seniority pay system reward employees with periodic addition to base pay according to
employee’s length of service in performing their job.
Merit pay:
Merit pay programs assumes that employee’s compensation overtime should be
determine at least in part, by differences in job performance.
Incentive pay:
Incentive pay or variable pay reward employees for partially or completely attaining a
predetermine work objective.
Discretionary benefits:
Discretionary benefits fall into 3 broad categories protection programs, paid time off and
services.
Buy back:
A buyback, also known as a repurchase, is the purchase by a company of its outstanding
shares that reduces the number of its shares on the open market. Companies buy back shares for
a number of reasons, such as to increase the value of shares still available by reducing the supply
of them or eliminate any threats by shareholders who may be looking for a controlling stake.
Improshare:
Improshare is “Improved Productivity through Sharing” and was coined by Mitchell Fien.
Improshare is a type of group bonus that is gained depending on the productivity of the team.
Productivity is measured through amount of output produced in a given time period. The bonus
amount depends on both employees who contribute directly and indirectly to the output.
ABBREVIATIONS:
HR Human Resource
BM Brand Manager
PA Performance Appraisals
QA Quality Assurance
GM General Manager
IT Information Technology
BM Branch Manager
COMPANY PROFILE:
Introduction of the company:
Stylo is derived from style. Stylo shoes was started in Lahore’s Anarkali Bazaar, in 1974.
Stylo has become one of the most recognized names in Pakistani footwear and has no intention
of slowing down. The brand has almost 127 stores in overall Pakistan. This phenomenal turn
around in the company’s fortune owes as much to the vision to the founder Izhar Hussain
Siddiqui. The organization has a workforce of 3,000 in its 11 departments. It is ISO 9001-2000
certified company, the brand never has, nor ever will compromise on quality.
A large part of Stylo’s successful journey as a reputable brand is its ability to stay on top
of the trends in a mercurial market. The brand has become quick at anticipating changes in
fashion and catering them with unparalleled swiftness. Also understanding the diversity of its
market, the brand promises a vast variety of its products. From casual flip-flops to professional
court shoes to jewel encrusted bridal-wear, this is a brand that can truly claim that its range is all
encompassing.
In the spirit of unceasing exploration and its core goal of staying a few steps ahead of the
competitors, Stylo has also tapped into two specialized markets: children’s and semi sporty
footwear. The demand for these products has given birth to two sub-brands: Stylo Kids and
Impulse.
Stylo Kids offers footwear for children in designs and styles similar to the adult range
and is available at every Stylo store. Impulse specializes in pumps, also offers sneakers, joggers
and sporty sandals. With specialized T.P.U soles, Impulse footwear ensures extra comfort and
softness to the wearer.
Logo:
Vision:
The vision of Stylo is touching the international market.
Mission:
The mission of Stylo shoes brand is to make fashionable footwear that satisfies their
customer needs.
Objectives:
The main objectives of Stylo are based upon business objectives, which are as follows:
1) To maximize profit.
Products:
Main purpose of Stylo is to provide stylish, trendy and durable shoes. It includes:
1) Ladies shoes
2) Kids footwear
3) Ladies Accessories (Hand bags, jewelry)
Services:
•They also offer after sales services.
•Stylo also make sure that their customers could get the best service possible and for their
convenience, contact information is given on their site. purchased can be changed within a week.
Appraisal Process:
The appraisal process includes following steps:
In this stage, the actual performance is compared with the predetermined standards. This
comparison will enable the determination of the gap between the actual and the expected
performance; such gaps can be bridged through training and development.
The performance appraisal process does not end with mere evaluation of the
performance. This is, in fact, one of the most challenging tasks the manager’s face to present an
accurate appraisal to the employees and then make them accept the appraisal in a constructive
manner. This will help the employees to identify their weaknesses and strengths. It will help the
employees to take actions to overcome their week areas.
6. Corrective Actions:
After discussion; corrective actions are taken by employee suggested by supervisor. Once
the suggested supervisor’s suggested corrective action has been implemented in the given course
of time then feedback upon that corrective action is given.
7. Give Feedback:
After corrective actions feedback is given upon it. After the consensus of both parties
upon it feedback is finalized.
Steps:
Organization wide goals are set in June. After that in the middle of June departmental and
then till end of June individual goals are set. Standards from past trends and current practices are
set. Standards and goals are well communicated to the employees in time. After that employee
actual performance is measured. Then actual performance of the employee is measured against
standard. After that ACR is shared with the employee and is discussed. Based on that discussion
supervisor suggests corrective actions and after implementing those corrective actions feedback
is given upon it.
Stylo sets and communicates standards. Their goals are set through MBO. After
the establishment of organizational and departmental level; individual goals are set. Expectations
from their job are clearly communicated. After this their performance is measured against set
standard. The gap between actual and desired performance is analyzed and on that basis rating is
given to employee. Rating is given on the KPI’s established for every employee. Their financial
closing is in June. The goals for every employee for first quarter are set between May and June.
Employees are made clear about what they will get after accomplishing goals. The incentives
that will be given after accomplishing specific goals are clearly communicated.
Supervisor’s Role:
Supervisor set goals with employee. Employee and supervisor set goals with mutual
consent. After the completion of goal setting; supervisor checks the progress quarterly. Their
goals are set according to every quarter period. Supervisors try their best to support employees
professionally as well as in personal life.
The following appraisal methods and tools are used in Stylo at Middle level:
Forced distribution technique is also used there. Normal bell-shaped distribution curve
is used. Their recent bell curve included 75% average, 15% exceeds expectations and 10% in
needs improvement.
Recency error is avoided as company divides goals in quarters therefore rating is given 4
times in a year and overall rating is not affected.
1) Stylo conducts a salary survey of what other employers of competitors are paying for
comparable jobs (to help ensure external equity).
2) Determine the worth of each job in their organization through job evaluation (to ensure
internal equity).
3) They group similar jobs into pay grades.
4) For each pay grade, pay rates are determined.
Recently salary and market survey were conducted 2 months ago. After doing external
analysis of salaries internal analysis of jobs are done. The worth of each job is determined
through job evaluation. After job evaluation similar jobs are categorized into similar groups. Pay
rates are determined on the basis of the worth of the job for an organization, type of the job, type
of an individual and effort, responsibility, skills and working conditions needed in a job.
90% of their workforce is below 35 years. And as they are youngsters they want
themselves to be paid on the bases of their performance. But remaining 10% are above 35 years
and they try to avoid uncertainty. For some of them (from the category of employees greater
than 35 years) as they are very senior as well as loyal to the company and have been working
over there for many years with determination the company is providing them seniority pay
because they don’t accept change abruptly.
Overall company is moving towards greater merit pay and lesser seniority pay.
Increments are given to the employees according to the level of their performance. In
Stylo performance is categorized into 4 categories:
1. Unsatisfactory
2. Satisfactory
3. Meets expectations
4. Exceeds expectations
The ones who fall under the category of unsatisfactory are given small amount of
increment for retaining them and motivating them for increasing their performance. However, if
they do not increase their level of performance within 6 months then they are issued warning
letter and after 1 yea they are de promoted.
INTRINSIC COMPENSATION:
Recognition is given to the employees as high achievers of the month and excellent performers.
LEGAL SIDE OF COMPENSATION AT STYLO:
Working Hours:
9 hours/ days, 5 working days and 2 days weekly off is given to middle level employees.
In retail shops 1 weekly off, 6 working days in a week and 8 hours/day is included in the job.
(As per law)
Payment of wages:
Wages are paid before 7th working day. (As per law)
If any person is terminated on immediate basis he is paid before expiry of second working
day. (As per law)
Wage period in Stylo is one month and never exceeds it. (As per law)
Everyone is given salary through bank account. (No need of unclaimed wages pay day
according to law as it is not given in cash. It is transferred in employee’s respective bank
accounts)
Group incentives are given in the form of leaves and additional wages to the ones who
generate profits or reach the targets before time. Sometime both additional wages and extra
leaves are given while in some cases one of them is given. (As per law)
One-month prior notice is given before termination to permanent employees. (According to
law)
Notice to contractual employees is also given before termination. (It is not required by law)
Fines:
Deductions for any kind of damage or loss above 500 are recovered. (According to the law)
Deductions for pick and drop services who avail them. (As per law)
Deductions for child care services by the ones who avail them. (As per law)
Deductions of any advances or loan if they are taken. (As per law)
Income tax is deducted for every employee’s salary. (According to the law)
Deductions from wages because of being absent from the duty when he was required to come
according to the terms and conditions of his employment. (As per law)
Disabled person employment:
Aftari and Sehri allowance is given for retail shops.
Sickness Benefits:
7 days maternity leave is given. (As per law it is 12 weeks that is not being followed)
3 days paternity leave is given.
30 paid days for Hajj once in a service and 30 paid days for Umrah once in a service are
given. (Not required by law)
Provident fund is given.
Death grant is given in case of a secured person (According to the law)
On duty injuries are given complete medical assistance whereas if a person becomes disabled
then he is given 50% of the salary by the company.
Old Age Benefit is given to the employees above 60 years who are currently above 60. But
now Stylo’s policy has changed. New comers won’t be given any old age benefit. (In law
OAB should be given that is being followed at this time but won’t be followed after 6
months).
BENEFITS AT STYLO:
Insurance Benefits:
Life insurance of an employee and health insurance of employee, his spouse and children
are given.
Education Allowance:
If any employee wants to enhance his knowledge then allowance for his study is given to
him according to the level of study he wants to do. For matric 100%, Intermediate 75%,
undergraduate 50% and for post-graduation 25% of fee is paid.
Provident Fund:
Provident fund is given in Stylo. 6% of the salary is contributed by employee and
employer both.
Retirement Benefits:
Retirement benefits are given to only those who are really senior in an organization. All
of the employees who are below 35 now are not given retirement benefits and all those who will
be recruited in the future won’t be provided this benefit because company has started changing
its policies and in new policies retirement benefits have been excluded but old employees are
given this benefit as per our old policy.
Discretionary Benefits:
Discretionary benefits include protection programs, paid time off and services.
1. Protection Programs:
In Stylo family benefit of medical care for the dependents and parents is given. In OPD
upto 300000 of expense is allowed. In case of serious illness of the employee like cancer or TB
he is given 365 days of paid leave. Normal and caesarean delivery service is given free of cost.
2. Pay for the time not worked (Leaves and their types):
14 Annual earned leaves are given after one year of service. Encashment of these leaves is
possible if they are unavailed at the time when employee leaves the organization. These
leaves can be carry forwarded to the next year if they are unavailed. (According to the law)
Festivals and government holidays are given as announced. (According to the law)
10 Paid Casual leaves. (According to the law)
8 Sick leaves are given. Medical certificate is necessary in case treatment is done other than
company’s allowed hospitals. (It is not given as per law. By law 16 Sick leaves are written)
REFERENCE LIST:
J.Martocchio (1998). Strategic Compensation
https://www.scribd.com/doc/113669958/Stylo-Shoes-Report
APPENDICES:
Appendix A
Appendix B
Visting Cards:
Organogram: