HP DC - Fleet Operations User Guide User Guide

HP Device Connect
Fleet Operations –
User Guide
Document Version: V-1.0
Document Release Date: February 2019
Document last Update Date: May 2019
Software Release Date: March 2019
HP DC - Fleet Operations User Guide User Guide

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To ensure that this is the latest edition, contact the local HP Device Connect representative.

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HP DC - Fleet Operations User Guide User Guide

Table of Contents
1 Abstract...................................................................................................................................................... 14
1.1 Intended Audience............................................................................................................................. 14
1.2 Related Documentation ................................................................................................................... 14

2 Introduction .............................................................................................................................................. 14
2.1 Overview ................................................................................................................................................ 14

3 Accessing HP Device Connect Fleet Operations..................................................................... 16

3.1 Understanding the Roles ................................................................................................................ 16
3.2 Requesting Access ........................................................................................................................... 18
3.3 User Access Warning Messages ................................................................................................. 20
3.3.1 User Inactive for 30 days .................................................................................................... 20
3.3.2 New User .................................................................................................................................... 20
3.3.3 Session Page Logout ........................................................................................................... 20
3.3.4 Logging on to HP Device Connect Fleet Operations .............................................. 21

4 Managing Customer Devices(SDS -Smart Device Service features) .............................. 23

4.1 Quick View of Customers/Devices ............................................................................................. 23
4.2 Serial Number Search/Customer Number Search/Knowledge Document Search 25
4.2.1 Serial Number Search .......................................................................................................... 25
4.2.2 Customer Name Search ...................................................................................................... 26
4.2.3 Knowledge Document Search .......................................................................................... 27
4.3 JAMC Offline Report ......................................................................................................................... 27
4.4 Bulk Variable Length License (VLL) .......................................................................................... 28
4.4.1 Steps to upload Bulk VLL ................................................................................................... 28
4.4.2 Viewing Bulk VLL Status..................................................................................................... 30
4.4.3 Understanding Bulk VLL Status & Results ................................................................. 30
4.5 Navigating to Device View tab ...................................................................................................... 31
4.5.1 Incidents..................................................................................................................................... 31
4.5.2 Event Logs ................................................................................................................................ 34

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HP DC - Fleet Operations User Guide User Guide

4.5.3 Operations................................................................................................................................. 38
4.5.4 Feedback Form ....................................................................................................................... 43

5 Managing Customer Fleets................................................................................................................ 47

5.1 Accessing Printer Status ................................................................................................................ 48
5.2 Device Source...................................................................................................................................... 49
5.3 Dashboard ............................................................................................................................................. 52
5.3.1 Data Collection ........................................................................................................................ 52
5.3.2 Connector .................................................................................................................................. 53
5.3.3 Displaying SDS Capabilities .............................................................................................. 53
5.4 Device and Connector Affinity Configuration ....................................................................... 54
5.4.1 Setting up Affinity .................................................................................................................. 55
5.4.2 Resetting Affinity.................................................................................................................... 59
5.4.3 Deleting Affinity ...................................................................................................................... 60
5.5 Creating General Group .................................................................................................................. 62
5.5.1 Creating General Group without Filter.......................................................................... 63
5.5.2 Assigning Device(s) to a General Group ..................................................................... 63
5.5.3 Creating General Groups with Filter .............................................................................. 67
5.5.4 Updating General Groups with Filter ............................................................................. 68
5.6 Delete Group ........................................................................................................................................ 69
5.7 Device Config Template .................................................................................................................. 70
5.7.1 Creating a new Config Template ..................................................................................... 70
5.7.2 Applying Configuration Settings ..................................................................................... 72
5.7.3 Configuration Settings Job History ............................................................................... 79
5.7.4 Device Config Template Result Analysis .................................................................... 80
5.8 Policies ................................................................................................................................................... 81
5.8.1 Applying policy at Device-level........................................................................................ 84
5.8.2 Applying policies at Bulk-level......................................................................................... 85
5.9 Credentials ............................................................................................................................................ 86
5.9.1 Setting New Credentials ...................................................................................................... 86
5.9.2 Applying Credentials ............................................................................................................ 88
5.9.3 Reapply Credentials .............................................................................................................. 90
5.9.4 Deleting Credentials.............................................................................................................. 91

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HP DC - Fleet Operations User Guide User Guide

5.10 Consumable Levels ........................................................................................................................ 95

5.10.1 Consumable levels at Fleet View .................................................................................. 95
5.10.2 Consumable levels at Device View .............................................................................. 95
5.11 Export to CSV .................................................................................................................................... 96
5.12 Operations .......................................................................................................................................... 98
5.12.1 Request Device Collection .............................................................................................. 99
5.12.2 Power Cycle Reset ............................................................................................................102
5.12.3 M-SKU Variable Length License(Device-VLL) .......................................................103
5.12.4 Remote EWS ........................................................................................................................105
5.12.5 Reflash Firmware ...............................................................................................................107
5.13 Filtering ..............................................................................................................................................109
5.13.1 JAMC Status Reporting...................................................................................................114
5.14 The “Manage” Menu .....................................................................................................................115
5.14.1 Common Credentials .......................................................................................................115
5.14.2 Discover Printers ...............................................................................................................115
5.14.3 Delete Customer Affinity ................................................................................................120
5.14.4 M-SKU Variable Length License (VLL) .....................................................................121
5.14.5 Generate Firmware and Solution Report .................................................................123
5.14.6 History ....................................................................................................................................125

6 Troubleshooting ...................................................................................................................................132
6.1 Error message 400...........................................................................................................................132
6.2 Error message 404...........................................................................................................................132
6.3 Error message 500...........................................................................................................................132
6.4 Troubleshooting HP JAM error messages ............................................................................132

7 Appendix .................................................................................................................................................140
7.1 List of Config Items .........................................................................................................................140
7.2 Definitions, Acronyms and Abbreviations ............................................................................143

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HP DC - Fleet Operations User Guide User Guide

List of Figures
Figure 1 HP DCFO overview ................................................................................................................. 16
Figure 2 Requesting Access - HP DC Fleet Operations ........................................................... 19
Figure 3 Login revoke access page .................................................................................................. 20
Figure 4 Enable access page ............................................................................................................... 20
Figure 5 User Logged out page........................................................................................................... 20
Figure 6 Dashboard Tab ......................................................................................................................... 21
Figure 7 Dashboard Tab - Widgets .................................................................................................... 22
Figure 8 Dashboard Tab - Navigation Panel .................................................................................. 22
Figure 9 Customer Tab ........................................................................................................................... 23
Figure 10 Dashboard Tab1 .................................................................................................................... 24
Figure 11 Dashboard Tab 2 ................................................................................................................... 24
Figure 12 Device View Tab .................................................................................................................... 25
Figure 13 Search Device - Serial Number Search ....................................................................... 26
Figure 14 Search Device - Customer Name Search ................................................................... 26
Figure 15 Knowledge Document Search ......................................................................................... 27
Figure 16 JAMC Offline Report............................................................................................................ 28
Figure 17 Bulk VLL -1 .............................................................................................................................. 28
Figure 18 Bulk VLL - 2 ............................................................................................................................. 29
Figure 19 Bulk VLL Template ............................................................................................................... 29
Figure 20 Bulk VLL Status view .......................................................................................................... 30
Figure 21 Incident Tab............................................................................................................................. 32
Figure 22 View Incident details ........................................................................................................... 32
Figure 23 Incident Tab - Perform Operation .................................................................................. 33
Figure 24 Operation Tab ......................................................................................................................... 33
Figure 25 Close Incident ........................................................................................................................ 34
Figure 26 Event Log Tab ........................................................................................................................ 34
Figure 27 Event Log - Live: View Solution ..................................................................................... 35
Figure 28 Event Log - Live: Table View ........................................................................................... 35
Figure 29 Event Log - History tab....................................................................................................... 36

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HP DC - Fleet Operations User Guide User Guide

Figure 30 Event Log - History : View Solution .............................................................................. 37

Figure 31 Event Log - History :Table View ..................................................................................... 37
Figure 32 Event log enhancement ..................................................................................................... 38
Figure 33 Operation Tab - Diagnose Device Dispatch: Request Device Data 1 ............. 39
Figure 34 Operation Tab - Diagnose Device Dispatch: Request Device Data 2 ............. 39
Figure 35 Operation Tab - Diagnose Device Dispatch: Request Device Collection ..... 40
Figure 36 Operation Tab - Remote Remediation: Power Cycle Reset ................................ 41
Figure 37 Operation Tab - Remote Remediation: Reflash Firmware .................................. 42
Figure 38 Operation Tab - Remote Remediation: Remote EWS............................................ 42
Figure 39 Scenario Feedback............................................................................................................... 43
Figure 40 Solution Feedback................................................................................................................ 44
Figure 41 Feedback scenario 1 - Device part of MPS, fleet not found in data collection system
........................................................................................................................................................................... 44
Figure 42 Feedback scenario 2 - Device not in MPS fleet ....................................................... 45
Figure 43 Feedback scenario 3 - No regional permission to access the device ........... 45
Figure 44 View/Export Feedbacks 1 .................................................................................................. 46
Figure 45 View/Exports Feedbacks 2 ............................................................................................... 46
Figure 46 Customer Tab ......................................................................................................................... 47
Figure 47 Device View - Customers .................................................................................................. 47
Figure 48 Device Information ............................................................................................................... 48
Figure 49 Device Source Types .......................................................................................................... 50
Figure 50 Device Source - Fleet Devices in JAM ......................................................................... 50
Figure 51 Device Source - JAM devices not in Fleet ................................................................. 51
Figure 52 Device Source - Fleet devices not in JAM ................................................................. 51
Figure 53 Device Source - IP/Hostname Mismatch..................................................................... 52
Figure 54 Dashboard - Data Collection ............................................................................................ 53
Figure 55 Dashboard - Connector ...................................................................................................... 53
Figure 56 SDS capabilities at Fleet View ......................................................................................... 54
Figure 57 SDS capabilities at Device View ..................................................................................... 54
Figure 58 Create Communication Group ........................................................................................ 55
Figure 59 Assign Connectors to Group........................................................................................... 56
Figure 60 Adding/Deleting Connectors to the Group 1 ............................................................ 56
Figure 61 Adding/Deleting Connectors to the Group 2 ............................................................ 56
Figure 62 Adding/Deleting Connectors to the Group 3 ............................................................ 57

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HP DC - Fleet Operations User Guide User Guide

Figure 63 Adding Connector to the Communication Group - List action 1 ..................... 57

Figure 64 Adding Connector to the Communication Group -List action 2....................... 57
Figure 65 Adding Devices to the Group 1....................................................................................... 58
Figure 66 Adding Devices to the Group 2....................................................................................... 58
Figure 67 Adding Devices to the Group 3....................................................................................... 59
Figure 68 Resetting Connectors Affinity 1 ..................................................................................... 60
Figure 69 Resetting Connector Affinity 2........................................................................................ 60
Figure 70 Deleting Devices from Group 1....................................................................................... 61
Figure 71 Deleting Devices from Group 2....................................................................................... 61
Figure 72 Deleting Devices from Group 3....................................................................................... 61
Figure 73 Deleting Devices from Group - List actions 1 .......................................................... 62
Figure 74 Deleting Devices from Group - List actions 2 .......................................................... 62
Figure 75 General Group without Filter ........................................................................................... 63
Figure 76 Adding Devices to Group 1 .............................................................................................. 64
Figure 77 Adding Devices to General Group 2 ............................................................................. 64
Figure 78 Add Devices to a Group via List actions .................................................................... 65
Figure 79 Copy Devices from a Group 1 ......................................................................................... 65
Figure 80 Copy Devices from a Group 2 ......................................................................................... 65
Figure 81 Move Devices to other Group .......................................................................................... 66
Figure 82 Delete Devices from Group .............................................................................................. 67
Figure 83 Delete Devices from Communication Group 1 ........................................................ 67
Figure 84 Delete Devices from Communication group 2 ......................................................... 67
Figure 85 Creating General Groups with Filter 1 ......................................................................... 68
Figure 86 Creating General Groups with Filter 2 ......................................................................... 68
Figure 87 Updating General Groups with Filter 1 ........................................................................ 69
Figure 88 Updating General Groups with Filter 2 ........................................................................ 69
Figure 89 Delete from Communication Group .............................................................................. 70
Figure 90 Device Config Template - Create new template 1 ................................................... 71
Figure 91 Device Config Template - Create new template 2 ................................................... 71
Figure 92 Device Config Template - Clone from existing template ..................................... 72
Figure 93 Applying Configuration Settings 1 ................................................................................ 72
Figure 94 Applying Configuration Settings 2 ................................................................................ 73
Figure 95 Applying Configuration Settings 3 ................................................................................ 73

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HP DC - Fleet Operations User Guide User Guide

Figure 96 Applying Configuration Settings 4 ................................................................................ 74

Figure 97 Configuration Settings to the Groups ......................................................................... 74
Figure 98 Configuration Settings for Groups with Filter1 ....................................................... 75
Figure 99 Configuration Settings for Groups with Filter 2 ...................................................... 75
Figure 100 Configuration Settings for Groups with Filter 3.................................................... 76
Figure 101 Configuration Settings for Groups with Filter 4.................................................... 76
Figure 102 Configuration Settings for Groups without Filter 1 ............................................. 77
Figure 103 Configuration Settings for Groups without Filter 2 ............................................. 77
Figure 104 Configuration Settings for Groups without Filter 3 ............................................. 78
Figure 105 Configuration Settings for Groups without Filter 4 ............................................. 78
Figure 106 Configuration Settings Job History 1 ........................................................................ 79
Figure 107 Configuration Settings Job History 2 ........................................................................ 79
Figure 108 Policies ................................................................................................................................... 82
Figure 109 Apply Policy at Device Level ......................................................................................... 84
Figure 110 Apply Policy at Bulk level 1 ........................................................................................... 85
Figure 111 Apply Policy at Bulk level 2 ........................................................................................... 85
Figure 112 Common Credentials - Manage Tab ........................................................................... 86
Figure 113 Apply Common Credentials - Manage Tab.............................................................. 87
Figure 114 Setting Credentials ............................................................................................................ 87
Figure 115 Apply Credentials at Device Level 1 .......................................................................... 88
Figure 116 Apply Credentials at Device Level 2 .......................................................................... 89
Figure 117 Apply Credentials at Bulk Level 1 ............................................................................... 89
Figure 118 Apply Credentials at Bulk Level 2 ............................................................................... 90
Figure 119 Reapplying Credentials 1 ................................................................................................ 91
Figure 120 Reapplying Credentials 2 ................................................................................................ 91
Figure 121 Deleting Credentials 1 ...................................................................................................... 91
Figure 122 Deleting Credentials 2 ...................................................................................................... 92
Figure 123 Deleting Credentials at Device Level 1 ..................................................................... 93
Figure 124 Deleting Credentials at Device Level 2 ..................................................................... 93
Figure 125 Delete Credentials from List actions 1 ...................................................................... 94
Figure 126 Delete Credentials from List actions 2 ...................................................................... 94
Figure 127 Consumable Levels at Fleet View ............................................................................... 95
Figure 128 Consumable Levels at Device View 1 ........................................................................ 96

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HP DC - Fleet Operations User Guide User Guide

Figure 129 Consumable Levels at Device View 2 ........................................................................ 96

Figure 130 Export Fleet View to CSV file ........................................................................................ 97
Figure 131 Export Fleet View - Job Status ..................................................................................... 97
Figure 132 Fleet Export History - History Tab............................................................................... 98
Figure 133 Operations on Device View ............................................................................................ 98
Figure 134 Operations at Device View - Request Device Collection................................... 99
Figure 135 Operations at Device View - Request multi-vendor device collection ......100
Figure 136 Manual Collection.............................................................................................................100
Figure 137 Bulk Manual Collection1 ...............................................................................................101
Figure 138 Bulk Manual Collection 2 ..............................................................................................101
Figure 139 Bulk Manual Collection - History Tab ......................................................................102
Figure 140 Bulk Manual Collection - Export Job History .......................................................102
Figure 141 Operations at Device View - Power Cycle Reset ................................................103
Figure 142 Operations at Device View - Power Cycle Reset confirmation .....................103
Figure 143 Operations at Device View - M-SKU Variable Length License 1 ..................104
Figure 144 Operations at Device View - M-SKU Variable Length License 2 ..................104
Figure 145 Operations at Device View - M-SKU Variable Length License 3 ..................105
Figure 146 Operations at Device View - Remote EWS 1.........................................................105
Figure 147 Operations at Device View - Remote EWS 2.........................................................106
Figure 148 Operations at Device View - Remote EWS 3.........................................................106
Figure 149 Operations at Device View - Remote EWS 4.........................................................106
Figure 150 Operations at Device View - Reflash Firmware 1 ...............................................107
Figure 151 Operations at Device View - Firmware Upgrade .................................................108
Figure 152 Operations at Device View - Reflash Firmware 2 ...............................................108
Figure 153 Operations at Device View - Reflash Firmware Job History 1 ......................108
Figure 154 Operations at Device View - Reflash Firmware Job History 2 ......................109
Figure 155 Expand Filter ......................................................................................................................109
Figure 156 Filter Printers - Genuine Cartridge Verification...................................................109
Figure 157 Filter Printers - Model Name ........................................................................................110
Figure 158 Filter Printers - Has Errors ...........................................................................................110
Figure 159 Filter Printers - Location ...............................................................................................111
Figure 160 Filter Printers - Collection Method ............................................................................111
Figure 161 Filter Printers - HP Managed Device(M-SKU) .......................................................111

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