ASAVARI BENJAMIN KHARADE

B.D.T.A. Apartment , Plot No – 141, Room No- 201 ,

Mission Compound ,Panvel .
Dist. Raidgad Maharashtra. Pin- 410206
Contact No. 91 7977139027 (Mobile)
Email: kharadesweety@gmail.com

Career objective:

Experienced and knowledgeable information technology professional seeking to contribute training

and acquired skills within a help desk support role. Works well independently, or in a group setting
providing all facets of computer help desk support such as troubleshooting, installations, and
maintenance. Skilled in providing customer and end-user help desk support. Easily identify and
resolve technical issues and concerns. Excellent communication and presentation capabilities.

PERSONAL SKILLS

▪ Comprehensive problem solving abilities,

▪ Highly Organized, Smart Working, Positive and Strong Minded

CERTIFICATIONS:

 Passed Tally (ERP 9.0) Exam.

WORK EXPERIENCE:

Gayatri Infotech Pvt.ltd. (Mumbai) 1st May 2016 to 31st OCT 2019

Acer Authorized Service Provider

Previously I was working as ‘Executive –Helpdesk(Warranty)’ then as ‘Helpdesk Team Leader(AMC)’

Total Experience : 3 years and 4 months

PROJECT DETAILS: IDBI BANK

Key Responsibilities:

 Call logging in remedy (Desktops,Printer,scanner,Router,switch) and to escalate the issues if they

are not getting resolved in SLA.
 Calls follow-up, Vendor follow-up, co-ordination and escalation.
 Keeping tracks of pending calls and accordingly assigning calls to engineers and maintaining
reports on daily basis.
 Communicate with customers regarding call status and follow-up with customer to assess
Customer Satisfaction level.
 Supervising and coordinating the activities of all co-partners (sub-contractors),We used have
Conference calls every day to sort out any issues and were constantly in touch with Service
Manager for Major issues

ACCEL FRONTLINE (Globel IT Services) –29th Jan 2014 to 30th April 2016

Previously I was working as ‘Associate Executive -Helpdesk’ from 2 years and 3 months

PROJECT DETAILS: IDBI BANK

Key Responsibilities:

 Monitoring hardware calls of the assets in warranty (Desktops,Printer, UPS,EPABX) logged in

remedy and to escalate the issues if they are not getting resolved in SLA
 Provide technology support for help desk calls by entering calls into; determining whether
problems are caused by hardware or software; and resolving calls immediately with the customer.
 To provide support for usage of the call logging tool to users and on site engineer & log calls with
vendors.
 Communicate with customers regarding call status and follow-up with customer to assess
Customer Satisfaction level.
 To follow up with on site engineers and vendors for the call closures.
 prioritize each call; assigning calls to engineers and escalate calls based on service level.

COMPUTER SKILLS:

Operating System:
Windows XP, Windows 7
Software:
MS Office (Word, Excel, Power point, Outlook)
Hardware:
Desktops, Laptops, UPS and Printers

QUALIFICATIONS:
 TY B COM
Passed fromMumbai University, (2013).

 H.S.C
Passed fromMaharashtra Board, (2010).

 S.S.C
Passed fromMaharashtra Board,(2008).

PERSONAL DETAILS

Date of Birth: 24 th Sep 1992

Nationality: Indian
Religion : Christian
Marital Status: Married
Languages Known: English, Marathi and Hindi

I consider myself familiar with hardware Maintenance & networking aspects, I am also confident of
my ability to work in a team. I hereby declare that the information furnished above is true to the
best of my knowledge.

(Asavari Kharade)