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16 022128 04 Troubleshooting PDF
16 022128 04 Troubleshooting PDF
Troubleshooting
Overview The purpose of this chapter is to serve as a reference for troubleshooting Bluebird 2 Video (BB2-
Video) and Mechanical (BB2-Mech) machines. In addition to basic game troubleshooting, this
chapter explains the functionality of diagnostic tools used to validate game functionality, as well as
tools for identifying operational errors in the game.
Errors in game functionality are communicated via Tilt Codes, which display on the LCD when the
error occurs. Reference the tables in the Tilt Codes section beginning on page 4-26 for a complete
list of Errors and Solutions.
Preventing Depending on the procedure, measures must be taken to prevent electrical shock and/or
Injury and electrostatic discharge (ESD) when servicing the game.
Damage ESD: Observe all appropriate safety and ESD precautions listed in Preventing Injury and Damage in
the About this Guide chapter.
April 2009
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4-2 Chapter 4: Troubleshooting
Tower Light The two-stage Tower Light on top of the game indicates game status. The game employs both
Codes stages of the Tower Light to convey information. The following table contains the typical Tower Light
indicators (some jurisdictions have different Tower Light functionality). The upper stage of the Tower
Light is the Attendant indicator; the lower stage is the Service indicator. The lights illuminate for
several reasons, and characterize the exact nature of the event causing the indication. Each light
has five states--Off, On, Slow Flash, Medium Flash, and Fast Flash. Fast Flash blinks eight times a
second, Medium Flash blinks four times a second, and Slow Flash blinks twice per second. The
Tower Light codes are described in Table 4-1.
Basic Game Reference Table 4-2 for a list of basic BB2-Mech troubleshooting steps.
Troubleshooting Table 4-2 Basic Game Troubleshooting.
Game Condition Troubleshooting Steps
The game is plugged in and the Accessory/ 1 Verify the VGA cable connection from the CPU to the Accessory/Top
Top Box LCD is blacked out. Box LCD.
2 Verify the power cable is connected to either B or C on the Left Cable
Channel and to the LCD.
3 Check the LED lights on the right side of Bulkhead Board.
4 Reseat the CPU.
5 Replace the VGA cable.
6 Replace the LCD power cable.
7 Replace the blacked out LCD. Verify if LED indicator is ON/OFF first and
if video and power are applied.
8 Replace the CPU.
9 Replace the power supply.
10 Confirm that the ETX CPU module is receiving power and the CPU fan
is spinning.
11 Confirm that the BIOS Firmware Hub is properly installed.
12 Confirm that the SPI Chip is properly installed.
13 Replace the Bulkhead Board.
April 2009
Basic Game Troubleshooting 4-3
Table 4-2 Basic Game Troubleshooting. (continued)
Game Condition Troubleshooting Steps
The game is plugged in and the primary 1 Verify the DVI cable connection from the CPU to the primary LCD.
display is blacked out.
2 Verify the power cable is connected to the LCD and:
J4 on the Bulkhead Board (for Transmissive LCD).
either B or C on the Left Cable Channel (for a standard LCD).
3 Check the LCD fuse (for BB2-Video only).
NOTE: The Transmissive LCD does not have a fuse.
4 Check the LED lights on the right side of Bulkhead Board.
5 Reseat the CPU.
6 Replace the DVI cable.
7 Replace the LCD power cable.
8 Replace the blacked out LCD. Verify that the LED indicators are ON/
OFF first and if video and power are applied.
9 Replace the CPU.
10 Replace the power supply.
11 Confirm that the ETX CPU module is receiving power and the CPU fan
is spinning.
12 Confirm that the BIOS Firmware Hub is properly installed.
13 Confirm that the SPI Chip is properly installed.
14 Replace the Bulkhead Board.
The game is plugged in and both LCDs are 1 Verify the DVI cable connection from the CPU to the primary LCD.
blacked out.
2 Verify the VGA cable connection from the CPU to the Accessory/Top
Box LCD.
3 Verify that the power cable for the Accessory/Top Box LCD is connected
to either B or C on the Left Cable Channel and to the LCD.
4 Verify the power cable is connected to the LCD and:
J4 on the Bulkhead Board (for Transmissive LCD).
either B or C on the Left Cable Channel (for a standard LCD).
5 Check the LED lights on the right side of Bulkhead Board.
6 Reseat the CPU.
7 Replace the VGA cable.
8 Replace the Accessory Box LCD power cable.
9 Replace the DVI cable.
10 Replace the primary display power cable.
11 Replace the blacked out LCD.Verify that the LED indicators are ON/OFF
first, and that video and power are applied.
12 Replace the CPU.
13 Replace the power supply.
14 Confirm that the BIOS Firmware Hub is properly installed.
15 Confirm that the SPI Chip is properly installed.
16 Replace the Bulkhead Board.
No player tracking communication to the 1 Configure the game options.
back end, Host Comm error, or Protocol
error. 2 Configure the player tracking options on both the game and the back
end.
3 Verify the +5V DC connection on the Bulkhead Board from the power
supply.
4 Check the LED power lights on the Bulkhead Board.
5 Verify the harness connection for the SMIB to Comm Ports 1 or 2 on the
Bulkhead Board.
6 Replace the power supply.
7 Perform a RAM Clear and move the host communication cable to the
other host communication port on the Bulkhead Board.
8 Replace the SMIB.
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4-4 Chapter 4: Troubleshooting
April 2009
Basic Game Troubleshooting 4-5
Table 4-2 Basic Game Troubleshooting. (continued)
Game Condition Troubleshooting Steps
Game does not reboot properly. Confirm the following:
Check the LED power lights on the Bulkhead Board.
All cables are properly connected.
Confirm that the SPI Chip is properly installed.
With CPU-NXT2 door open, the four power LEDs are lit (3.3V, 5V, 12V,
and 15V).
If power indicator LEDs are not lit, set the game Power Switch to OFF
and verify that CPU-NXT2 Board is properly seated.
OS and game CompactFlash Cards are installed and fully seated.
BIOS Firmware Hub is installed and fully seated.
CPU Fan does not spin. Confirm the following:
Power cable on CPU Enclosure Fan is properly connected.
CPU-NXT2 is overheated. Confirm the following:
Power cable on CPU Enclosure Fan is properly connected.
Fan works.
All CPU LEDs (VGA_E, VGA_A, 3.3V, 5V, Confirm the following:
12V, and 15V) remain lit for entire duration
the game Power Switch is set to ON. BIOS Firmware Hub is properly installed.
BIOS Firmware Hub is not damaged where connected to the socket.
RAM card is present, properly installed, and free of debris.
RAM is functioning properly by swapping it with a known good RAM
card.
Display prompts user to use the touch Confirm the following:
screen to select an action while performing
RAM Clear. The RAM Clear CompactFlash card is installed in the OS CompactFlash
slot.
The two options given are as follows:
SPI chip is installed and in the proper orientation.
clear NVRAM
If the SPI was previously installed in the incorrect orientation, it will
clear NVRAM and EPROM require a replacement.
All the pins of the SPI are free of damage and are inserted into their
corresponding sockets.
Error Text Displays: Confirm the following:
PREPART DSS Signature Validation failed The non-conductive battery tabs were removed from CPU-NXT2
batteries.
The OS and game CompactFlash Cards are installed into their
corresponding locations and are fully inserted. Complete the following
steps to confirm:
1 Power down the game.
2 Remove the OS and game CompactFlash Cards.
3 Replace the OS and game CompactFlash Cards, ensuring they are
securely installed.
4 Power up the game.
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4-6 Chapter 4: Troubleshooting
Tilts The game displays tilts when errors occur, a peripheral device needs service, or when game
security is at risk. The game enters Tilt Mode when it cannot be played.
NOTE: If the information in this section cannot resolve the issue, contact the Customer Product
Support Center at 866.967.4457 or customersupport@wms.com.
To list all the tilts pending on the game, insert and turn the Attendant Key Switch.
The active tilts are listed on the right side of the screen, Figure 4-1 (A).
Figure 4-1 Pending tilts.
Major Tilts When a game enters Tilt Mode with a major tilt, game play cannot continue and requires the calling
of an attendant, Figure 4-2.
Figure 4-2 Call Attendant Prompt box.
2 See Tilt Codes on page 4-26 for steps on clearing the tilt.
Minor Tilts Minor tilts, when game play can continue but requires some attention, display while in
Administration Mode or Attendant Mode. Complete the following steps to clear a minor tilt:
1 To access the minor tilts, turn the Attendant Key Switch or press the Diagnostic Switch.
The active tilts are listed on the right side of the screen, Figure 4-1 (A).
2 See Tilt Codes on page 4-26 for steps on clearing the tilts.
April 2009
Indicators 4-7
Indicators Depending on the jurisdiction, some tilts and events display on the bottom of the Game Screen until
cleared, Figure 4-4 (A).
Figure 4-4 Tilts indicated on the Game screen.
B A
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4-8 Chapter 4: Troubleshooting
The game completes the RAM Clear and displays the message in Figure 4-6.
Figure 4-6 RAM Clear message.
April 2009
Clearing a Tilt 4-9
Clearing a Tilt Many tilts are cleared by turning the Attendant Key Switch or pressing the Diagnostic Switch. This
section identifies the location of each.
Attendant Key On the BB2, Figure 4-7, the Attendant Key Switch is on the right side of the cabinet.
Switch Figure 4-7 The BB2
Attendant Key Switch.
Diagnostic Switch The Diagnostic Switch, Figure 4-8, is located under the Printer. Depending on the BB2 model, the
Diagnostic Switch may be in a horizontal or vertical orientation.
Figure 4-8 Diagnostic Switch v1.0 (left), and v2.0 (right).
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4-10 Chapter 4: Troubleshooting
Diagnostics The Diagnostics Menu, Figure 4-9, includes a Cash Devices option, which allows you to perform
the following tests:
Bill Acceptor Test (for tickets and vouchers)
Coin Acceptor Test (counting coins sent to the Drop)
Printer Test (printing a void ticket)
Hopper Test
NOTE: Before initiating any Cash Devices tests, ensure that the devices are correctly set. To set
the device(s), select Setup | Machine Setup | Device Setup from the Administration Menu,
Figure 4-10.
Figure 4-10 Machine Setup Menu.
April 2009
Clearing a Tilt 4-11
Bill Acceptor Test Complete the following steps to initiate a Bill Acceptor Test:
1 From the Administration Menu, select Diagnostics | Cash Device Diagnostics | Bill Validator.
The Bill Validator Diagnostics screen displays, Figure 4-11.
Figure 4-11 JCM Bill Validator Diagnostics screen.
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4-12 Chapter 4: Troubleshooting
4 Select Reject to return the bill or ticket. A message displays to denote the successful rejection,
Figure 4-14.
NOTE: After a time-out period, the Bill Acceptor rejects the bill or voucher automatically.
Figure 4-14 JCM Bill Validator Diagnostics screen.
5 Press Exit or Return to Game. An Exit banner displays for 2.5 seconds, ensuring that the Bill
Acceptor is disabled.
April 2009
Clearing a Tilt 4-13
Coin Acceptor Complete the following steps to access the Coin Acceptor Test:
Diagnostics 1 From the Administration Menu, select Diagnostics | Cash Devices Diagnostics |
Coin Acceptor, Figure 4-15.
Figure 4-15 Cash Device Diagnostics Menu.
2 Touch inside the Coin Acceptor field to toggle the setting to Enabled,
Figure 4-16 (A).
3 Touch inside the Coin Diverter field to Coin To Drop to indicate where the coins are being
routed, Figure 4-16 (B).
4 Insert coins.
5 The number of coins inserted increments each of the fields as follows:
Coin To Drop = Coins routed to the Drop.
Coin Total = The total number of coins.
6 Verify that the coin count increments each time a coin is inserted.
NOTE: The coin count accumulated during this Diagnostic Test does not affect the Accounting
Coin In meter. This coin count is for the purpose of testing the Coin Acceptor only.
7 When the test is complete, select Exit.
8 An Exit banner displays for 2.5 seconds to disable the Coin Acceptor.
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4-14 Chapter 4: Troubleshooting
April 2009
Clearing a Tilt 4-15
2 Select Print Void Ticket.
A ticket prints while displaying a message on the screen, Figure 4-19.
Figure 4-19 Printer Diagnostics screen.
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4-16 Chapter 4: Troubleshooting
April 2009
Progressive Diagnostics 4-17
WMSP Diagnostics - This function displays WMS Progressive traffic data corresponding to the game. Complete the
Traffic Statistics following steps:
1 From the Administration Menu, select Diagnostics | Network Diagnostics |
WMSP Diagnostics. The Network Diagnostics Menu displays, Figure 4-22.
Figure 4-22 Network Diagnostics Menu.
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4-18 Chapter 4: Troubleshooting
2 Select WMSP Traffic Statistics to view data transfer information between the game and the
Progressive System. This displays the WMSP/WSLL Traffic Statistics screen, Figure 4-24.
Figure 4-24 WMSP/WSLL Traffic Statistics screen.
April 2009
Progressive Diagnostics 4-19
WMSP Diagnostics - This function displays WMS Progressive statistical link data corresponding to the game. Complete
Link Statistics the following steps:
1 From the Administration Menu, select Diagnostics | WMSP Diagnostics |
WMSP Link Statistics, Figure 4-25.
Figure 4-25 WMSP Diagnostics menu.
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4-20 Chapter 4: Troubleshooting
SPN The Progressive System is a Smart Peripheral Network (SPN) device. Reference this section for
Diagnostics SPN Diagnostics.
SPN Traffic Statistics
SPN Link Statistics
SPN Devices Diagnostics
SPN Traffic - This function displays SPN traffic data corresponding to the game. Complete the following steps:
Diagnostics
April 2009
SPN Diagnostics 4-21
SPN Diagnostics - This function displays SPN link data corresponding to the game. Complete the following steps:
Link Statistics 1 From the Administration Menu, select Diagnostics | Network Diagnostics |
SPN Diagnostics, Figure 4-29.
Figure 4-29 SPN Diagnostics menu.
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4-22 Chapter 4: Troubleshooting
SPN Devices - This function displays data for each individual SPN device in the game. Complete the following
Diagnostics steps:
1 From the Administration Menu, select Diagnostics | Network Diagnostics |
SPN Diagnostics, Figure 4-31.
Figure 4-31 SPN Diagnostics menu.
April 2009
SPN Diagnostics 4-23
3 To perform an SPN device diagnostic test, select the Start button next to the desired device.
The Device Diagnostics screen displays the device actively running its diagnostic test,
Figure 4-33.
Figure 4-33 SPN Device Diagnostics Test screen.
See Table 4-3 for information on the individual SPN device diagnostic tests.
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4-24 Chapter 4: Troubleshooting
Using SVC/GAT Complete the following steps to use a software verification (SVC)/game authentication terminal
(GAT) to verify game software components:
1 Unlock and open the Main Door.
2 Using an SVC or GAT terminal, connect a standard serial cable to the J3 connector on the CPU
Board, Figure 4-35 (A).
Figure 4-34 CPU Enclosure.
April 2009
Using SVC/GAT 4-25
5 Access the SVC Authentication Information screen by selecting GAT3.
The SVC Authentication Information screen displays, Figure 4-36.
Figure 4-36 SVC Authentication Information screen.
Each component is automatically authenticated. The progress of the process displays for each
individual component and for the entire series of components.
NOTE: If necessary, consult the SVC/GAT documentation for more information on utilizing the
application or terminal.
6 When testing is complete, select Exit.
7 Close and lock the Main Door.
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4-26 Chapter 4: Troubleshooting
Tilt Codes Refer to Table 4-4 for a definition and possible solution(s) for potential tilt conditions.
April 2009
Tilt Codes 4-27
Table 4-4 Tilt Codes. (continued)
Display Definition Possible Solution(s)
CashOut To Host Displays when attempting to Check host connection.
Failed cashout to the host and host fails
to respond.
Closure B Lower Door was closed. No action required. Error clears after one game
is played.
Closure D Drop Door was closed. No action required. Error clears after one game
is played.
Closure L Logic Door was closed. No action required. Error clears after one game
is played.
Closure M Main Door was closed. No action required. Error clears after one game
is played.
Closure P Accessory/Top Box Logic Door No action required. Error clears after one game
was closed. is played.
Closure S Bill Acceptor Cashbox Door was No action required. Error clears after one game
closed. is played.
Closure T Accessory/Top Box Main Door No action required. Error clears after one game
was closed. is played.
Closure V Bill Acceptor Door was closed. No action required. Error clears after one game
is played.
Coin Acceptor The Coin Acceptor reported a
Device Error device error.
For the MC40:
The optics are blocked, 1.5 Unblock optics
seconds
A reverse coin was detected Clear tilt
Null >250 milliseconds Clear tilt
(stringing)
There was no sense signal Replace MC40
with an optic signal
Coin Acceptor The Coin Acceptor detected that Check connection J13 at the Bulkhead Board.
System Error the coin in signals did not occur in
the expected order.
Coin Acceptor The Coin Acceptor reported that a Check the Coin Acceptor for evidence of
Tamper tamper occurred. stringing or other attempts at cheating. If a
sample coin is used, verify the sample coin is
For the MC40 and the IDX10 correct and properly seated.
C480434 and C480435, a tamper
is reported if the sample coin was
removed or if a reverse coin was
detected.
Double Call Two separate Call Attendant Replace the BIOS Firmware Hub.
Attendant messages display.
Replace the SPI chip. If this does not work,
replace both the BIOS Firmware Hub and SPI
chips at the same time.
Replace the CPU.
Drop Door Open Drop Door is open. Check the Drop Door.
Check connections on switch.
Replace switch.
Replace the CPU.
Replace the Bulkhead Board.
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4-28 Chapter 4: Troubleshooting
April 2009
Tilt Codes 4-29
Table 4-4 Tilt Codes. (continued)
Display Definition Possible Solution(s)
Lamp Matrix Lamp Matrix did not respond to the Clear tilt by opening and closing Main Door. If
Command Timeout command sent. the error continues, power cycle the game.
Lamp Matrix Device Lamp Matrix returned a bad Clear tilt by opening and closing Main Door. If
Response Error response to the command sent. the error continues, power cycle the game.
Lamp Matrix Invalid Lamp Matrix Firmware version did Run SPN Diagnostics and ensure that the
Firmware Version not match the requirement. Firmware version is correct.
If the Firmware is not correct, change the
Firmware.
Logic Door Open Logic Door is open. Check the CPU Door.
Check connections on switch.
Replace switch.
Replace the CPU.
Replace the Bulkhead Board.
Machine Disabled The Host has disabled the game. Displays for various reasons, including SAS
communication breakdown.
Review Host System messages for detailed
information.
Main Door Open Main Door is open. Check the Main Door.
Check connections on switch.
Replace switch.
Replace the CPU.
Replace the Bulkhead Board.
Mech Reels Bad Internal failure of Reel Clear tilt by opening and closing Main Door.
Command Mechanism.
Response If the error continues, change the Reel
Mechanism.
Mech Reels Bad Reel Firmware incompatible with Install proper reel Firmware to match game
Firmware Version game software. requirements.
Mech Reels Bad Tampering of reels may have Clear tilt by opening and closing Main Door.
Optic Band Reel x occurred.
Clean reel opto film strip.
Reel opto film damaged or dirty.
Replace reel opto film strip.
Mech Reels Bad The mechanical reels may have Clear tilt by opening and closing Main Door.
Opto Strip x incorrect opto strips installed.
If the error continues, change the opto strips.
If the problem persists, replace the Reel
Mechanism.
Mech Reels Bad Internal failure of Reel Clear tilt by opening and closing Main Door.
Stop Symbol Mechanism.
If the error continues, change the Reel
Mechanism.
Mech Reels Comm Bad Reel Controller chip or a Clear tilt by opening and closing Main Door.
Timeout Reel x software issue.
If the error continues, power cycle the game.
Mech Reels The SPN cable from the Clear tilt by opening and closing Main Door.
Command Timeout mechanical reels is unplugged or
bad. If the error continues, check the cable and
reconnect or replace as necessary.
Mech Reels Invalid Tampering of reels may have Clear tilt by opening and closing Main Door.
Opto At Stop Reel x occurred.
Install correct opto film strip to match the number
Opto film strip number of stop of stop positions required by game.
positions does not match game
requirement.
Mech Reels Invalid Internal failure of Reel Clear tilt by opening and closing Main Door.
State Mechanism.
If the error continues, change the Reel
Mechanism.
Mech Reels No Internal failure of Reel Clear tilt by opening and closing Main Door.
Home Reel x Mechanism.
If the error continues, change the Reel
Mechanism.
Mech Reels Reel Tampering of reels may have Clear tilt by opening and closing Main Door.
Moving At Stop Reel occurred.
x If the error continues, change the Reel
Mechanism.
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4-30 Chapter 4: Troubleshooting
April 2009
Tilt Codes 4-31
Table 4-4 Tilt Codes. (continued)
Display Definition Possible Solution(s)
Open Door P Accessory/Top Box Logic Door is Check the Accessory/Top Box Logic Door.
open.
Check connections on switch.
Replace switch.
Replace the CPU.
Replace the Bulkhead Board.
Open Door S Bill Acceptor Cashbox Door is Check the Bill Acceptor Cashbox.
open.
Check connections on switch.
Replace switch.
Replace the CPU.
Replace the Bulkhead Board.
Open Door T Main Accessory/Top Box Door is Check the Main Accessory/Top Box Door.
open.
Check connections on switch.
Replace switch.
Replace the CPU.
Replace the Bulkhead Board.
Open Door V Bill Acceptor Door is open. Check the Bill Acceptor Door.
Check door lever on right side of Bill Acceptor
housing unit.
Check connections on switch.
Replace switch.
Replace the CPU.
Replace the Bulkhead Board.
OLED Button Panel The USB or power cable is likely Check the connections of the 24V power cable,
communications disconnected or damaged. Figure 4-39 (A), and USB cable, Figure 4-39 (B),
error to the Button Panel PCB.
Check the connection of the USB cable to the
CPU, Figure 4-39 (C).
Check the entire length of the USB cable for
damage.
Check the connection of the 24V power cable
(HD-021268-00-00) to the DC Distribution cable
in the Main Door, Figure 4-39 (D).
Check the entire length of the 24V Power Cable
for damage.
Replace the USB cable.
Replace the 24V power cable.
Replace the Button Panel, as the Button Panel
PCB may be damaged.
OLED Button Panel The Firmware on the Button Panel Install the correct Firmware.
Firmware Version Controller Board on the Button
mismatch Modules are not what the game NOTE: OS SSSG-000-14xx requires Firmware
Operating System expects. version 2.xx, and OS SSSG-000-15xx and above
requires Firmware version 3.xx. For detailed
instructions on upgrading the Firmware, refer to
Installation Bulletin 16-023444-xx: OLED Button
Panel for BB2 and BBU.
Please Wait Displays when transferring funds Wait for the transaction to complete.
Transaction In to/from the game.
Progress
Power Cycle Device setting was changed. Power cycle the game.
Required (OS
SSOS-000-1300 NOTE: In OS 1300 and later, the
and later). game no longer requires a RAM
Clear due to machine device
changes.
Power Fault while The Printer lost power while Check power connection to Printer.
Printing printing.
Power Reset The game powered up. No action required. Error clears after one game
is played.
Printer Carriage The Printer reported a carriage Check Printer head for jams.
Jam jam.
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4-32 Chapter 4: Troubleshooting
Printer Com Lost During a print job, the Printer Confirm that the Printer communication and
During Print stopped replying to status power cables are securely connected.
requests.
Printer Config Error The Printer needs to be Check the Printer configuration in the
configured. Administration Menu.
Printer Device Error The Printer reported an error with Test the Printer.
a component.
Replace the Printer.
Head Failure
Voltage Failure
Temperature Failure
Bad Paper Index
Printer Not Set The Printer is not set up. Set the Printer as a Machine Device from the
Setup Menu.
Printer Off Line The Printer reported an offline Check Printer cabling.
status.
Printer Open Error The Printer reported an open Open and close the Printer.
status. For the Seiko/FutureLogic,
the Printer detected a door open
error, or a platen disengaged error.
Printer Out of Paper The Printer detected an out of Refill the paper.
paper status, or a lost paper input
status. Check optic on Printer.
Printer Paper In For the Netplex only, the Printer Remove paper from chute.
Chute reported a paper in chute status.
Printer Paper Jam The Printer reported a paper jam. Check the Printer for jams and clear path.
Printer Paper Low The Printer reported a paper low Refill the paper.
status.
Check optic on Printer.
Printer Power Off The Printer power is OFF. Check the Aux. power supply.
Check connections between Bulkhead Board
and Printer.
Printer Receive The Printer reported a receive Check Printer cabling.
Error error.
If necessary, replace Printer cable.
Printer System Error The Printer reported a system Test the Printer.
error.
Replace the Printer.
Bad Library References
Bad Printer Region Data
Bad Buffer Space
Bad Job Memory
Bad Command
Printer Timeout For the Ithaca/Transact only, the Test the Printer.
Error Printer reported that a print
process started with no errors, but Replace the Printer.
the ticket complete flag was not
reported.
Printer Transmit The Printer reported a transmit Confirm the Printer communication and power
Error error. cable connections.
Program Error Critical error: A program detected Turn the Attendant Key Switch to display the
an unrecoverable error and all fault information.
processes were suspended.
Turn the Attendant Key Switch a second time to
force a restart.
A RAM Clear may be required.
April 2009
Tilt Codes 4-33
Table 4-4 Tilt Codes. (continued)
Display Definition Possible Solution(s)
Progressive The game received a valid This clears automatically when the game is
Disabled progressive configuration from the enabled by the Progressive Controller.
Progressive Controller and is
waiting for the Progressive Inspect system to establish if a cabling or
Controller to enable the play connection problem exists.
function.
The gaming device has lost
communication with the
progressive system.
Progressive The game has received certain Power cycle the game.
Response Error information from the Progressive
Controller which is unexpected or
deemed incorrect, and the error
cannot be automatically cleared.
Progressive Sign Displayed during game startup. Enter and exit the game Administration Mode
Not Functioning completely.
If after game startup the error is
still displayed, the attempt at In- If the solution above is unsuccessful, replace In-
Game meter configuration failed. Game Meter.
Progressive The WMSP protocol has been Verify connectivity to the Progressive Controller.
Unconfigured configured and the Host has not Verify that game has been entered into the
recognized the required database at the controller and/or central system
configuration information. This and that the data entered matches the actual
may be due to the following: game configuration.
Game has not received a valid Verify that the Progressive Controller cables are
progressive configuration from functional.
the Progressive Controller.
Replace the Progressive Controller software.
There is no communication
with the Progressive Controller Verify that the game has been configured in
or the communication is lost for Administration Mode.
more than 10 seconds.
Game was explicitly disabled
by the Progressive Controller.
Protocol Com Error A com port error has occurred. Check Host communication configuration in
Administration Mode.
Verify that the game has been entered into the
casino backend system.
Protocol Config The protocol has not been Check Host communication configuration in
Error configured or the Host has not Administration Mode.
sent the required validation
information. Verify that the game has been entered into the
casino backend system.
RAM Error Critical error: An unrecoverable Turn the Attendant Key Switch to display error
error was detected in the Random information.
Access Memory (RAM) and all
processes were suspended. Turn the key a second time to initiate a game
restart.
If the problem continues, replace both the RAM
Card and the CPU.
Sleeping Forever Message displays: No more tasks Reseat the CPU.
for init - sleeping forever.
Check for bent pins on the Blind Mate
Connectors on the Bulkhead Board.
Stacker Switch Bill Acceptor Stacker Door is open. Check the Bill Acceptor Cashbox.
Open
Check connections on switch.
Replace switch.
Replace the CPU.
Replace the Bulkhead Board.
Touch Screen The controller reported an error Calibrate the Touch Screen.
Calibration Error during calibration.
Check Touch Screen power cable.
Replace LCD.
Touch Screen Com The controller connector is Check Touch Screen connectors.
Error disconnected or a com port open
error has occurred. Check Touch Screen power cable.
Replace LCD.
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4-34 Chapter 4: Troubleshooting
April 2009
Verify OLED Start-Up Sequence 4-35
Verify OLED This section describes the start-up sequence for the OLED Button Panel. Complete the following
Start-Up steps to power up the game and verify the OLED start-up sequence:
Sequence 1 Ensure that the Button Panel is completely installed and connected to the game.
WARNING: The OLED Button Panel is not hot-swappable.
2 Set the game Power Switch to ON.
The correct images are uploaded to the OLED Button Panel by the game OS during a Power
Cycle. The states of the OLED Button Panel during the start-up sequence are described in
Table 4-5.
Figure 4-37 Button Layout (top) and States of OLED Button Panel during start-up.
A B
D
C
E F
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4-36 Chapter 4: Troubleshooting
OLED If necessary, the OS communicates error messages related to the OLED Button Panel on the
Troubleshooting screen, Figure 4-38. Reference Table 4-6 for a list of Button Panel related error messages and
possible solutions.
Figure 4-38 Example of Error Message.
Table 4-6 Button Panel Related Error Messages and Possible Solutions.
On Screen Error Message Possible Solution[s]
OLED Button Panel The USB or power cable is likely disconnected or damaged. Complete the
communications error following steps to find and address the error:
1 Check the connections of the 24V power cable, Figure 4-39 (A), and USB
cable, Figure 4-39 (B), to the Button Panel PCB.
2 Check the connection of the USB cable to the CPU,
Figure 4-39 (C).
3 Check the entire length of the USB cable for damage.
4 Check the connection of the 24V power cable (HD-021268-00-00) to the
DC Distribution cable in the Main Door, Figure 4-39 (D).
5 Check the entire length of the 24V Power Cable for damage.
6 Replace the USB cable.
7 Replace the 24V power cable.
8 Replace the Button Panel, as the Button Panel PCB may be damaged.
OLED Button Panel Firmware The Firmware on the Button Panel Controller Board on the Button Modules
Version mismatch are not what the game Operating System expects.
NOTE: OS SSSG-000-14xx requires Firmware version 2.xx, and OS SSSG-
000-15xx and above requires Firmware version 3.xx. For detailed instructions
on upgrading the Firmware, refer to Installation Bulletin 16-023444-xx: OLED
Button Panel for BB2 and BBU.
D
C
B
A
April 2009
CPU-NXT2 Failure Modes 4-37
CPU-NXT2 Reference Table 4-7 for a list of CPU-NXT2 failure modes and solutions.
Failure Modes
Table 4-7 CPU-NXT2 Failure Modes and Solutions.
Symptom(s) Possible Cause(s) Solution(s)
No video and LCD(s) indicate DVI or VGA cable not installed Check cables and
there is power. properly connections.
VGA cable not functioning Replace VGA cable.
(Accessory/Top Box LCD)
Replace DVI cable.
DVI cable not functioning
(primary LCD) Replace the BIOS Firmware
Hub.
Non-functioning BIOS
Firmware Hub Verify BIOS Firmware Hub is
installed properly.
BIOS Firmware Hub not
installed
No video and LCD(s) indicate LCD is disconnected from the Verify the LCD is properly
there is no power. Left cable channel connected at both ends.
LCD has a blown fuse Check fuse and replace if
(for BB2-Video primary LCD necessary.
or Accessory/Top Box LCD
only) Replace LCD.
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4-38 Chapter 4: Troubleshooting
April 2009