3C REPORT ON FEDEX COMPANY

FROM,
SURAJ
1st MBA “B”
SDM PG CENTER

TO,
MR. PRASHANTH KUMAR
ASSISTANT PROFESSOR
SDM COLLEGE

Date: 9-10-2019
Place: Mangalore
 Company Information

FedEx Express invented express distribution and is the industry’s global

leader, providing rapid, reliable, time-definite delivery to more than 220
countries and territories, connecting markets that comprise more than 90
percent of the world’s gross domestic product within one to three business
days. Unmatched air route authorities and transportation infrastructure,
combined with leading-edge information technologies, make FedEx
Express the world’s largest express transportation company, providing
fast and reliable services for more than 3.6 million shipments each
business day.

1973

 Federal Express establishes operations

 On the first night of continuous operation, 389 employees and 14

Dassault Falcon jets deliver 186 packages to 25 U.S. cities.

1983

 Federal Express reaches US$1 billion in revenue – the first U.S.

business to achieve this status without merger or acquisition.
1991

 Express Freighter is introduced to provide overnight delivery

between the U.S., Europe and Asia.

1994

 FedEx launches fedex.com the first transportation Web site to

offer online package status tracking, enabling customers to
conduct business via the Internet.

 FedEx achieves ISO 9001 certification for its global operations –

the first major carrier to earn this quality standard.

1996
 FedEx becomes the first company to allow customers to
process shipments online with the introduction of FedEx
intern Ship (now FedEx Ship Manager).

1997
 FedEx launches an around-the-world flight, which
significantly reduces transit times from Europe to the
Middle-East, the Indian subcontinent and Asia. The flight
also marks the introduction of the first regular express
transportation service to Mumbai, India.

1999
 FedEx launches FedEx Euro One Network, opening a hub
at Roissy-Charles de Gaulle airport in France.
  FedEx extends its gateway in Frankfurt by almost
doubling its size. Package handling sort capacity increases
by 70%, and sort speed increases by more than 60%.

 Launch of an improved FedEx International Priority

service through the new FedEx Euro One Network,
featuring later pick up times and earlier deliveries for
European customers.

2000
 Parent company FDX is renamed "FedEx Corporation."
Services are divided into companies that operate
independently yet compete collectively: FedEx Express,
FedEx Ground, FedEx Global Logistics, FedEx Custom
Critical and FedEx Services.

 FedEx announces an expansion of its global network

connecting Europe to Asia by a direct flight from its
EMEA hub in Paris to its APAC hub in Subic Bay, the
Philippines.

 FedEx introduces customer technology solutions including

a redesigned fedex.com, FedEx e-Commerce Builder,
FedEx Global Trade Manager and FedEx Ship Manager.
2002
 Launch of FedEx InSight. By entering an InSight login ID,
customers can view the status and contents of incoming
and outgoing shipments while in transit.
2003
 FedEx is successfully recertified for the revised ISO
9001:2000 international quality management standard for
its entire worldwide operations.
2006
 FedEx Corp acquires UK-based ANC, to be run as a
wholly owned subsidiary of FedEx Express EMEA.
2007
 FedEx Corporation completes its acquisition of its global
service participant, PAFEX, in India.

 FedEx Express acquires its Hungarian global service

participant, Flying Cargo Hungary Kft.

 FedEx Express announces UK-based ANC is re-branded

as FedEx UK.
2008
 FedEx Corp ranks ninth in the business Super brands list
and is the only company representing the transportation
industry in the top 20, making it a leader in its field.

 FedEx Express announces its new East Coast Special

service; with customers benefiting from faster, seamless
service to more of the East Coast of the United States.

 FedEx UK receives ISO 14001 accreditation for

successfully meeting a stringent set of demands relating to
environmental management.

2009
 FedEx Express and Vans launch 10 new innovative battery
powered vehicles for use across three FedEx Express
London depots; reducing FedEx carbon footprint by 90
 tons of carbon per year.

 FedEx Express launches 10 hybrid Iveco electric

commercial vehicles in Milan and Turin, Italy.

 FedEx Express introduces FedEx International Economy

service for less time sensitive shipments from more than
90 countries and territories around the globe. In addition,
FedEx International Economy Freight service is available
from more than 50 countries and territories.

 FedEx Express announces the launch of next-business-day

domestic express service for the Indian market.

 FedEx Express enhances its overnight services between

Asia and Europe with a new next-business-day service
connecting mainland China, Hong Kong and Singapore
with France and Germany.


CUSTOMER

We believe that sales and marketing activities, as well as the

information systems that support the extensive automation of our
delivery services, are functions that are best coordinated across
operating companies. Through the use of advanced information
systems that connect the FedEx companies, we make it convenient
for customers to use the full range of FedEx services. We believe
that seamless information integration is critical to obtain business
synergies from multiple operating units. For example, our website,
fedex.com, provides a single point of contact for our customers to
access FedEx Express, FedEx Ground and FedEx Freight shipping,
pick-up, shipment tracking, customer service and invoicing
information, as well as FedEx Office services. Similarly, by
making one call to FedEx Expedited Freight Services, our
customers can quickly and easily evaluate surface and air freight
shipping options available from FedEx Express, FedEx Freight and
FedEx Custom Critical in order to select the service best meeting
their needs. Through this one point of contact, customers can select
from a broad range of freight services, based on their pickup and
delivery requirements, time sensitivity and the characteristics of
the products being shipped. Also, we have integrated our LTL and
parcel sales teams to enhance the effectiveness of our sales efforts
and provide additional simplicity for our customers.

FedEx Office offers retail access to FedEx Express shipping services

at all of its U.S. and Canadian retail locations. FedEx Express also has
alliances with certain other retailers to provide in-store drop-off sites.
Our unmanned FedEx Drop Boxes provide customers the opportunity
to drop off packages in office buildings, shopping centres and
corporate or industrial parks.

Our technology strategy is driven by our desire for customer

satisfaction. We strive to build technology solutions that will solve
our customers’ business problems with simplicity, convenience, speed
and reliability. The focal point of our strategy is our award-winning
website, together with our customer integrated solutions.
The fedex.com website was launched nearly 20 years ago, and during
that time, customers have shipped and tracked billions of packages at
fedex.com. The fedex.com website is widely recognized for its speed,
ease of use and customer-focused features. At fedex.com, our
customers ship packages, determine international documentation
requirements, track package status, pay invoices and access FedEx
Office services. The advanced tracking capability within FedEx
Tracking provides customers with a consolidated view of inbound and
outbound shipments.
FedEx Mobile is a suite of services available on most web-enabled
mobile devices, such as the BlackBerry and Android smartphones,
and includes enhanced support for Apple products, such as the
iPhone, iPod touch and iPad devices. The FedEx Mobile website has
expanded to more than 220 countries and territories and 26 languages.
FedEx Mobile allows customers to track the status of packages, create
shipping labels, get account-specific rate quotes and access drop-off
location information. FedEx Office has its own iPhone, iPad and
Android apps that allow customers to print directly from their
smartphones to any FedEx Office location in the U.S. or have the
order delivered right to their door, while also allowing customers to
get account-specific pricing, track print orders or packages, or find the
nearest FedEx Office location. FedEx Office self-serve printers give
customers even more flexibility by allowing direct USB access to
print documents, as well as the ability to retrieve documents
submitted via Google Cloud Print, HP ePrint, Breezy and Canon
Forms & Print Services for Salesforce with a secure retrieval code. In
addition, FedEx Office self-serve printers and mobile applications
give customers the ability to login to their Google Drive, Box and
Dropbox cloud accounts, select a document and print. FedEx also
uses wireless data collection devices to scan bar codes on shipments,
thereby enhancing and accelerating the package information available
to our customers.

We design our e-commerce tools and solutions to be easily integrated

into our customers’ applications, as well as into third-party software
developed by leading e-procurement, systems integration and
enterprise resource planning companies. Our FedEx Ship Manager
suite of solutions offers a wide range of options to help our customers
manage their parcel and LTL shipping and associated processes.

Marketing
The FedEx brand name is symbolic of outstanding service, reliability
and speed. Emphasis is placed on promoting and protecting the FedEx
brand, one of our most important assets. As a result, FedEx is one of
the most widely recognized brands in the world. In addition to
television, print and digital advertising, we promote the FedEx brand
through corporate sponsorships and special events.
 Competitor
1.UPS

A strong FedEx competitor, United Parcel Service (UPS) is an international

package delivery company. This international logistics company is headquartered
in the U.S. Besides the central package delivery operation, the UPS brand name
also has many other divisions and subsidiaries which include freight-based
trucking operation (UPS Freight, formerly Overnight Transportation), cargo
airline (UPS Airlines), and retail-based packing and shipping centres (The UPS
Store). UPS’s main business is the timely delivery of courier services worldwide.

In current years, UPS has prolonged its service portfolio which also includes less
than truckload (LTL) transportation, mainly in the U.S. and supply chain
services. UPS has its operation in three major segments: U.S. Domestic Package
operations, International Package operations, and Supply Chain & Freight
operations. UPS reaches out to most part of the world through their wide network
of services

2.DHL

A best German Logistics Company, DHL Express is a part of the Deutsche Post
DHL. It provides parcel services, international courier, and express mail services.
It is the world’s largest logistics company which operates around the world. It
operates mainly in sea and air mail. By the late 1970s, the company has expanded
its service all over the world.

The company was mainly focused on offshore and inter-continental deliveries.

During the year 1998, Deutsche Post started to gain shares in DHL. Later, the
company absorbed DHL into its Express division. Their service is expanded in
about 220 countries thereby making it the largest courier service. The company
maintains an effective communication and a great in-house consultancy service
which has helped DHL to expand to great heights. The company has strong
brand equity.
It has to invest in huge amount in various developing nations to expand their
service. Due to their excellent financial conditions, DHL is considered as one of
the top FedEx competitors.

3)SNCF

SNCF is a famous logistics and transportation company in France. It

was established in the year 1938 and their main functions include the
operation of railway services for passengers and freight. The company
offers various innovations solutions and they keep the supply chain to
be at their best in terms of operations, finance, and the environment.

It has their presence in about 120 countries with about 43,000

employees working for them. The company handles shipping
requirements worldwide. The company’s logistics service offers a
range of tailored solutions that help them to grow to great levels. Their
main business operations are expert in areas like supply chain
optimization, freight forwarding, distribution and express delivery,
road transportation, and contract logistics.

Each and every stage of logistics is taken care by them. Due to their
prompt service and reachability, SNCF is considered as one of the top
FedEx competitors.
BIBLIOGRAPHY

https://csimarket.com/stocks/markets_glance.php?code=FDX

http://www.fedex.com/in/about/company-info/

https://www.marketing91.com/fedex-competitors/

CONTENT

FedEx corporation is an American multinational courier delivery

services company headquartered in Memphis, Tennessee. The name
“FedEx” is a syllabic abbreviation of the name of the company’s
original air division , federal Express (now Feder Express),which was
used from 1973 until 2000.