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I.1 Theoretical Framework Problem Statement and Research Questions
I.1 Theoretical Framework Problem Statement and Research Questions
I.1 Theoretical Framework Problem Statement and Research Questions
1 THEORETICAL FRAMEWORK
to destination and requires long-term planning with all stakeholders to solve. Good
management is crucial for all tourism destinations and can only be built on a
comprehensive fact base. Popular tourism spots need to understand their situations and
Sub-Questions:
We look at ways to improve visitor experiences to ensure a meaningful visit even when
No matter how we try to manage demand, some destinations will always be very
perception. Some might consider a place ‘too crowded’ whilst others wouldn’t find it a
problem.
So, aside from trying to manage the numbers of visitors, part of the solution is
about managing the visitor experience to ensure it doesn’t feel crowded. Here are a
Airports are constantly looking for ways to improve passenger flow with new technologies
like iris scanners for passport control and full body scanners at security.
Visitors park their cars at sites away from the congested narrow streets of the old towns
and use the free buses to access the beaches. Of course better infrastructure can be a
significant cost. In the previous post, we discussed the way that entry fees can be used
to manage demand. Some of the profits from these fees can be used for these kinds of
Allowing visitors to plan their visit to minimize delays is important. The simple practice
of telling people which times are busiest so they can choose when to visit is often
overlooked. Google now includes this kind of information for many places when it
The way people journey around an attraction or through a destination can also lead to
congestion. Often there’s a designated route and everyone follows the same journey.
This creates bottlenecks, as some move more slowly than others. At its most basic, flow
management involves literally closing a door and stopping people moving to the next
stage of the visit until those ahead move on. But for places where there are multiple
potential journeys, offering a range of ways and places to start and finish a visit can
drastically reduce the impression of congestion.
If you reach the climax of your visit the moment you arrive, it can be a little
disappointing. People visit Stonehenge to see the famous circle of stones, but
understanding the feats of ingenuity needed to construct them and learning why they
were constructed adds to the experience immeasurably. It’s a hugely popular site and
so measures have been taken to manage the visitor experience and avoid overcrowding.
A new visitor Centre around a mile from the stone circle gives visitors time to learn
about the site before their timeslot to visit the stones arrives. Visitors then walk slowly