Fase Ejecución

Actividad de aprendizaje 14:

Evaluar los resultados de gestión basados en las diferentes áreas de procesos
involucradas en la negociación internacional

Evidencia 1:
Dialogue “Evaluating product and service”

Jazmín Paola Cárdenas

Instructor: Nicolás Pardo Uribe

Servicio Nacional De Aprendizaje SENA

Centro de la Tecnología del Diseño y la Productividad Empresarial
Programa de Tecnología en Negociación Internacional
Bogotá D, C.
Octubre 2019

DIALOGUE

PAOLA Hi! How are you?

JULIO: Well, thank you and you?

PAOLA; very well fortunately. Tell me a little about the quality management process in your packaging
company.

JULIO; of course, at that time, I have been working hard on the implementation and quality
improvement through safety standards in the operational areas, specifically the warehouse and office
area.

PAOLA; interesting that I have been thinking of creating my own disposable packaging company,

I've been needing information online.

JULIO: count on my support, keep in mind that you need to start a management process in your
company, since I have been working with the staff you mentioned.

PAOLA: And that is a management process? And how are you implementing it?

JULIO: A management process is a set of activities that interact with the objective of transforming
elements that enter and leave for customer satisfaction. And I have implemented it in several rules that
must be fully complied with in the company and in the area of which I spoke to you.

PAOLA: and why do you implement it in the warehouse area?

JULIO: due to the warehouse area, the good quality of the service begins, in this case the inventory and
stocks must be taken into account at the time of the orders and dispatches to provide a good service.

PAOLA: I like the subject, I have also read books on the subject of the disposable, it is

Awesome varieties there.

JULIO: Well, one of the main rules regarding operator safety is to use

your steel toe boots and perform the lifting of the boxes carefully, avoiding spinal injuries.

PAOLA: I want to know more

JULIO: Of course, if you want to join me in this welcome process, it's

More help to execute your project to create your own company.

PAOLA: if I have time now I will accompany you, otherwise I will not take more time, I think it has been
very clear to me the management process that

You're doing, I hope everything goes very well for you. I leave you

Thank you very much for your valuable information, we are talking.
JULIO: Thank you very much for listening to me

GLOSSARY OF TERMS

Harvesting; Act of catching the fruits or products of the field, after their cultivation.

Management; Organization, management and management of a community or an institution. The poor

administration of many governments kept the country in misery. The Company's administration
awarded the most outstanding workers.

Safety; State of a person or thing in which it is free of risk or danger. The authorities reinforced the
security of the bank with bars and alarm systems.