CHITRADEVI.

K SENIOR SOFTWARE ENGINEER

Programmer Analyst | IT-Support
Contact: +91-9841519966
E-Mail: devi.chitra99@gmail.com

ABOUT ME
Senior Software Engineer & Programmer Analysts Professional with 7 years’ experience in information technology
strategy, requirements analysis, and customer service. Seeking a challenging opportunity with growth potential of
Multi-disciplinary industry.

PROFILE
Senior Software Engineer / Programmer Analyst Representative with 7 years’ experience on in 2 years in RSA Archer
eGRC platform: and operations support. Strengths include:

IT professional with comprehensive technical skill set and proficiency in Archer Administration,
Data integration, Life Science industry, Acquisitions and Collaborations, Process improvement,
Process documentation, Requirements analysis, Workflow design, Leadership, Testing, Customer
service and Client relationship.
Proficient problem-solver who envisions business and technical perspectives to develop
workable solutions.
Motivated achiever, who helps organizations in applying technology to business settings,
provides added value and creates project deliverables in a timely manner.
Organized and well-structured at work.
Had good track record of completing tasks in schedule.
Independent and self-motivated.

Key Strength :- Key Skills:-

 Recruitment and Hiring
 Archer application support
 Client/Customer service & support
 Creative Problem solver
 Project Management
 Negotiations and collaboration
 Analysis of business problems/needs
 Critical thinking
 Policies and procedures
 Bottom-line-Oriented
 Programming(SAP, Testing)
 Database Tools( RDBMS ORACLE,MS Access)
 Scripting Languages(Java Script)
 Markup Languages(HTML)
 Information Security tool(RSA Archer(5.0)
 Operating Systems(win xp,7/8/10)
 Packages (Ms office Suite)

PROFESSIONAL QUALIFICATION

Master in Computer Application (MCA), Hindustan College of Engineering,

Chennai. Completion – 2007
Bachelor of Information System Management (BISM), M.O.P. Vaishnav
College, Chennai. Completion – 2004

CERTIFICATION / TRAINING

RSA ARCHER CERTIFIED ADMINISTRATOR 5.x - Archer certified professional.

 WORK EXPERIENCE
Company : Wipro Technologies Designation : Senior software Engineer

Location : Bangalore Client : SHELL

Roles & Responsibilities:-
 Extensive usage of Collective-Customized tool of Archer.
 Creation of Solutions, Applications and Maintenance.
 Entire Control on Service Manager 7 – Tool.
 Ticket Handling Mechanism - Creation, progress and closure of ticket.
 Generating reports in Archer.
 Handling of Level 1 & Level 2 Tickets.
 Completely handling the Operations.
 Creation of Work Instructions for the project.
 Direct interactions and status updates with the clients.
 Major role in Release activities.
 Understanding customer requirement and provide them the solution.

COMCAST
 Creating Solutions
 Creating Questionnaires
 Creating Fields
 Creating applications
 Creating Notifications
 Creating Reports
 Creating Data Driven Events – DDE

Company : Cognizant Technology Solutions Designation : PROGRAMMER ANALYST

Location : Chennai. Client: ING,INVENSYS-SPOC,HOUGHTON MIFFLIN HARTCOURT

Roles & Responsibilities:-

Pfizer- Information Protection and Rights Management:-IPRM Pfizer – Sode .Net Code
 Maintenance of Applications in IPRM (the risk management portal built out of Archer Smart suit framework )
 Generate Risk Assessment Profiles for targets.
 Create SOX Quarterly Survey Questionnaires for selected targets.
 Requirements upload and maintain the Approval workflow.
 Understanding customer requirement and provide them the solution.
 Knowledge on cross reference fields and calculated fields.
 Configuration of global reports and management of access roles.
 Updating existing application (addition of new fields and i-views)
 Analyze and recommend technical solutions for change requests and execute them along with the team.
Roles & Responsibilities:-
 Provide quick solutions to urgent issues by effectively communicating with the clients and customers.
 Update and Maintain the Process documents and Configuration Guide.

Company : L&T InfoTech Limited Designation : Software Engineer

Location : Chennai Client : EBS, CHEVRON

Roles & Responsibilities:-

SAP Exchange Infrastructure (XI/PI) – Training (For SAP & Non SAP Users)
 Technology : PC1, PC2, PC3, PC6, PCH, STH DVL, DVE
 Creating & working with all of the Design Objects such as Data types, Message types, Message Mapping,
Interface Mapping, Adapter Templates, Context Objects and IDOCs and RFCs.
 Developing message mapping and interface mapping for couple of integration scenarios.
  Extensively used the XI mapping tool and the standard functions to create the Message mappings. Created
user defined java functions to include the functionality not covered in the standard functions. Used Java,
XSLT and ABAP mappings created from Third party tools.
 Configuring Local I.E. (Integration Engine) for Proxy Communication, configuring SAP Applications for IDOC
and RFC communications, configuring Adapters (HTTP, SOAP, IDOC, RFC, File, Proxy, etc.)
 Configuring Integration Scenarios – Receiver Determination, Interface Determination, and creating
Collaboration Profile Agreements (CPA).
 Utilizing Integration Processes (IP) and Integration Scenarios for configuration. Importing and exporting
configuration objects. Configured HTTP, RFC and IDOC adapters for couple of integration scenarios.
 Performed the process of monitoring using the XI monitoring tool and Runtime workbench for all the
interfaces. Used Component monitoring and message monitoring to check the status of all the components
and the messages from the components. Performed Alert Configuration to alert for the various
events/errors for different alert categories.
 Creating & Working IP (Integration Process) in Business Process Management for dynamic and complex
integration scenarios.
 Receive issues through Web forms (incidents).
 Analysis of incidents, providing resolution/solution to specific issues on timely manner
 Providing Password Reset to the users.
 Escalate incidents to various groups (HR, Finance, Sales, Supply, Security, Periodic processing etc.) for Level 2
support; based on Key word document.
 Providing Password Reset to the users.
 Follow Quality Check standards.

Company : ICICI Bank Limited Designation : IT Support – Internship

Location : Chennai Technology : .Net 1.1 Frame work, MS-SQL Server

Roles & Responsibilities:-

 Loan and credit card information management system - Involved in full project cycle.
 Adding, deleting, updating and searching the specific customer credit card and loan information based on
the key values using the application tools.
 Prepared many types of MIS reports for the Loan and credit card information for a particular customer
across the zonal wise.
 Sending mails to the delinquent customers to repay the credit card bill.
 Prepared MIS on weekly and monthly reports of retaining the customers.
 Handled customers query and resolving in timely manner with the help of bank staff.
 Generating duplicate statement on request of the customers.

PERSONAL PROFILE

Date of Birth : 25.06.1985

Gender : Female
Marital Status : Married
Nationality : Indian
Language Known : Tamil, English.

DECLARATION:
I hereby solemnly declare that all the information furnished above is true, correct and complete to
the best of my Knowledge and belief.
Place : CHENNAI
Date : (K.CHITRADEVI)